Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[Cloudbet]

@fabricio0o Thanks for getting in touch, and sorry to hear about the delay to your withdrawal. If you could you please PM me your Cloudbet nickname, I'll investigate for you now.

Thanks very much,

Ronnie @ Cloudbet

[1714775385]

1714775385

[1714775385]

1714775385

[Kukulelema]

Hi,

no I will say story about Cloudbet. Cloudbet is scam. Dont trust to this bookie. Tiger Tree Holdings say that Julka Vucinic is owner. I was on adress, Julka Vucicnic is stole identity and falsification ID for owner of Tiger Tree. Police was reported about this. This is first problem for Cloudbet. I inform all newspapper in Montenegro and also my lawyers make claim for Cloudbet.

They write about my 2 accounts??!!  Cloudbet write this on forum

Your main account is still active enabling you to access our services, but please refrain from creating duplicate accounts in future. If you are still unhappy with the decision you are are of course entitled to bring the matter to our ADR and we will be happy to cooperate with any investigation, we can provide them with our findings and their decision would be final.


One day after:

Hi,

We’re writing to inform you that your account has been closed due to a breach in our terms and conditions, specifically the following:



5.1.9.2. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.



&

7.14. Should Cloudbet become aware that you have placed a number of bets from different accounts you have irregularly opened, all bets will be voidable at the unfettered discretion of Cloudbet.  Cloudbet retains the right to take further action as it deems necessary.



Therefore, your account has been permanently suspended, any funds accrued through bets placed against our terms have been frozen.



Please refrain from creating any further accounts with Cloudbet.





Day before you say me that I have 2 accounts, my friend have one account, I have one account, when I was in Serbia he connect on my Network and you say that I have 2 accounts. You locked him 2,92BTC, and write me main account is okay, everything is okay and day after you say me that I put number of bets from different accounts??? Hahahah, you have stupid explanation. You nothing answer on my mail, you locked my account with 0.92BTC, my friend with 2,92. This is about 30,000Euro! This is scam, other client be carefull, dont open account on Cloudbet. They havent licence, only with lawyers. You dont like when other people post bad about you. What you think why?? I ask when you withdraw BTC to wallet! You cant stolen money. People must know that Cloudbet is scam.

[win008]

Game Protect informs since 1,5 years about Cloudbet scam has no license!

But unfortunately many players continue to fall into this trap!

No, illegal casinos can not have juridical valid terms and conditions! Hence, their reference to their T&C to steal your Bitcoins is nonsense!
[/quote]

Why is Cloudbet a scam because it has no license but nearly every casino you recommend also has no license? 

Cloudbet is no scam neither is any other casino you reference.  The sad part is, game-protect you could have provided some good because you certainly have the work ethic and drive.

[Cloudbet]

@Kukulelema Your case has already been made to our ADR, we cooperated fully with their investigation and provided them with the evidence we had collected of your activities. They sided with Cloudbet and their decision is final, because of this we won't be in contact regarding your case again.

@game-protect I can see that Peter previously asked you to refrain from posting on our thread to promote your services and affiliate links, but I am also worried about people with low trust giving potentially misleading legal advice to our players on our thread. I can see you have your own thread in the gambling section which would be the correct place to promote your services.

Thanks very much,

Ronnie @ Cloudbet

[game-protect]

@game-protect I can see that Peter previously asked you to refrain from posting on our thread to promote your services and affiliate links inform the bitcointalk gambling community about our shady behaviour,

Please quote where I promote affiliate links?

but I am also worried about people with low trust giving potentially misleading legal advice to our players on our thread. I can see you have your own thread in the gambling section which would be the correct place to promote your services.

If you are worried about giving potentially misleading legal advice, then you should simply stop doing it?

It is absolute nonsense to refer to terms and conditions while having no license and operate illegal!

However, as you imply you are so intelligent, can you please show us your Montenegrin license?

I already asked Peterle this question but was somehow ignored!

[Cloudbet]

@game-protect The information you are looking for can be found on our website.

I've seen your requests for donations in exchange for legal services across the forums and your passion for helping players is clear to see, but your own thread is full of BCT users who dispute your claims and question the legality of the advice you have given. I'm simply asking in a polite manner that you refrain from these actions in our thread as we would prefer our customers use trusted information channels for their own protection.

Thanks very much,

Ronnie @ cloudbet

[game-protect]

@game-protect The information you are looking for can be found on our website.

Information on your website is not a license and I asked to show me your license? Is it too difficult?

Am I the emperor of China only because I state it on my website?

I've seen your requests for donations in exchange for legal services across the forums and your passion for helping players is clear to see, but your own thread is full of BCT users who dispute your claims and question the legality of the advice you have given.

Can you quote an example where someone questioned the advice I have given? So that the bitcointalk community can get a better impression about what you are talking?

I'm simply asking in a polite manner that you refrain from these actions in our thread as we would prefer our customers use trusted information channels for their own protection.

To refrain from what actions in your thread?

Game Protect is a trusted information channel to protect players and if something happened, they still have the option to enforce their claims through legal channels.

However, if they are brain washed by criminal online casinos and their shill groups and believe they must enforce their claims on forums instead in courts or police, then it is their problem and not mine.

[zcisive]

I want to preface this by saying up to the last few days i've been a huge Cloudbet fan, but my recent experience has really soured me on this book. I have always had an easy seamless experience withdrawing winnings up until now.

I requested a payout 5 days ago (120 hours) and the withdrawal request still shows as pending. I have contacted support maybe 8 or 9 times in the last few days requesting information as to why the payout is delayed. Support has given me multiple reasons including:

-I am part of a small group of players who's withdrawals are backlogged
-Withdrawals are backlogged overall and team is working through the backlog now
-There is a technical glitch preventing my withdrawal
-It is unknown why my withdrawal is pending
-My withdrawal will be imminently processed

I have no faith in any of the reasons provided above given the lack of consistency and general disinterest in getting me an answer as to why there is a delay. There is no escalation process beyond each rep saying that they have messaged the "payments team" who will get back to me as soon as possible. I have yet to hear from this team. Support's message is that I need to wait for the payments team to get back to me, am I expected to wait indefinitely?

I did receive an email from the Customer Service Manager (Scott) 3 days ago saying the team was working through a small backlog of withdrawals and that his hope was that I would receive my funds without reaching back out to Customer Service. Since then i sent another 2 emails to support, addressed to Scott (one a couple of days ago and one today) to which have received no answer.

I am happy to provide screenshots with proof of my withdrawal request, proof of the funds on their platform, proof of residency (showing I am not based in the US) and proof of ID if it will help facilitate getting my funds. I have 1.45 BTC on the platform, which to me a significant sum and I am hopeful that I will get some resolution by posting here.

I have sent Cloudbet a PM on this forum requesting help and hope to hear back.

[betcloud-is-a-scam]

I have opened up this account to WARN everyone that CLOUDBET is a scam gambling website!

Also anyone who has been scammed by CLOUDBET please PM so we could group up and DESTROY them. I am collecting evidence against them with my lawyers from montenegro as that is where their headquaters are.

This is my case with them, please also share yours:

I have registered on CLOUDBET some 20 days ago, deposited BTC couple of times, was placing bets and all of a sudden by account was locked! I thought I forgot password but when I contacted them on chat they wrote my account was "frozen" pending an investigation and I should send an email to them, I have sent several emails and contacted them on chat multiple times and 10 days after my account was "frozen" still no reply!!!

They are in attempt of stealing 0.9499 BTC from me, and I know I am not the only one they are trying to scam.

CLOUD BET IS A SCAM AND WE HAVE TO STOP THEM!

[betcloud-is-a-scam]

@Kukulelema Your case has already been made to our ADR, we cooperated fully with their investigation and provided them with the evidence we had collected of your activities. They sided with Cloudbet and their decision is final, because of this we won't be in contact regarding your case again.

@game-protect I can see that Peter previously asked you to refrain from posting on our thread to promote your services and affiliate links, but I am also worried about people with low trust giving potentially misleading legal advice to our players on our thread. I can see you have your own thread in the gambling section which would be the correct place to promote your services.

Thanks very much,

Ronnie @ Cloudbet

This answer is of a retarded person! What you wanted to say is that your decision to STEAL BTC from this player is final???

[Cloudbet]

@zcisive Apologies for this, I know how frustrating waiting on withdrawals can be. We do sometimes have higher levels of requests over our peak periods at weekends, but that wouldn't explain a delay of this long. 

I have responded to your PM and am in contact with our support teams to track down the cause of the delay, they should be in contact directly but if you experience any further delay then please PM me and I'll escalate the ticket.

@betcloud-is-a-scam Thanks for getting in touch, please PM me your Cloudbet nickname and I'll investigate the situation for you as a priority.

As we mentioned before, we always pay out our legitimate customers. In a small industry like crypto gambling then reputation is key, and no site would survive long by taking advantage of their playerbase.

Thanks very much,

Ronnie @ Cloudbet

[Tizona]

I have a pending withdraw 2 WEEKS ago of 0.2 btc. What serious bookie have this issue?? It´s  a shame

[Tizona]

I have a pending withdraw 2 WEEKS ago of 0.2 btc. What serious bookie have this issue?? It´s  a shame

We have not one reported issue from bettors who signed up with Game Protect and I have no idea how a sportsbook can have so many scam accusations.

I furthermore do not understand why customers have to come to a forum to probably get their issue resolved? What about all the other Cloudbet customers who are not aware about this thread
[/quote]


you are right , i didnt know it the existance of your game protect account and i should listen about the scam acusations. I come here only to put in knowledge of the  gambling comunity my issue with this site

[Cloudbet]

@Tizona I'm really sorry to hear that, if could you PM me your Cloudbet nickname I'll investigate the matter with our support teams.

I furthermore do not understand why customers have to come to a forum to probably get their issue resolved? What about all the other Cloudbet customers who are not aware about this thread

We would always recommend that our players contact our support teams first, ideally through our 24/7 live chat or email support - it is the fastest way to resolve most issues.

I am always happy to discuss any problems with players on the forums and will strive to help speed a resolution wherever I can, but most of the time I will be working with support teams to solve any issues so they should definitely be your first point of contact.

Thanks very much,

Ronnie @ Cloudbet

[betcloud-is-a-scam]

I am collecting evidence against them with my lawyers from montenegro as that is where their headquaters are.

Do you have documents or confirmation from authorities in Montenegro about their company registration in Podgorica?

https://www.cloudbet.com/en/license

Cloudbet is registered under company called TIGER TREE HOLDINGS with address in Cetinje, Montenegro - https://opencorporates.com/companies/me/50721755

Their licence issuer is E GABMLING MONTENEGRO, that company is actually holder of ONE SINGLE licence from Ministry of Monetenegro and they are reissuing their licence to bunch of turkish and asian scam bookies like cloudbet. E GAMBLING MONTENEGRO is selling their "licence" to these scammers for 30,000-40,000 euro, where actually regular gambling licence from Maltese gambling authorites costs around 400,000 euros.


Owner of TIGER TREE HOLDINGS is Julka Vucinic who was not aware that this company is opened up on her name (she is 68 years old) and she also filed this claim to the police department for identity theft and fraud. She lives in Podgorica, Montenegro.

Location of TIGER TREE HOLDINGS (company behind Cloudbet) in Cetinje is an empty shop with a sign - FOR RENT on it.


I will continue posting information about these FRAUDS until they pay out every single DIME they have stolen from its users.

[Cloudbet]

@betcloud-is-a-scam/Kukulelema/betexpert2018/Kraac

Creating multiple accounts on Bitcoin Talk to make your claims and dispute the decision taken by the ADR will not result in any changes, they are an independent organisation that works to mediate these conflicts. We complied fully with their investigation and based on the evidence we provided they sided with Cloudbet in this instance.

For anyone keeping score, and without giving away private information, this is the same group of accounts that have been back and forth on the forums for the past week or so, who were caught deliberately breaking our terms and conditions and then threatened us with bad PR when action was taken against them.

We are here to help to rectify issues for our players, but cannot allow Cloudbet to be publicly attacked in this manner by fraudulent account holders.

Thanks very much,

Ronnie @ Cloudbet

[Cloudbet]

@edwardsdav I've just had word from our payment teams that your withdrawal has been processed, please check and let me know if there are any problems. Sorry again for the delay, but now that you have provided verification you should be free of any of these kinds of delays in the future.

Have a great day!

Ronnie @ Cloudbet

[edwardsdav]

@edwardsdav I've just had word from our payment teams that your withdrawal has been processed, please check and let me know if there are any problems. Sorry again for the delay, but now that you have provided verification you should be free of any of these kinds of delays in the future.

Have a great day!

Ronnie @ Cloudbet

Yes, I received payment. thanks for help!

[Cloudbet]

@edwardsdav Glad to hear it, have a great day! 

@game-protect I responded to your question by pointing you in the direction of the information you requested, and as a 'game protection expert' you should be fully aware of how Alternative Dispute Resolution organisation works.

I'm not here to be drawn into an argument with you like so many other gambling operators and players have been across multiple Bitcoin Talk threads, I'm simply asking that you avoid posting your 'legal advice' on our main thread as we have players that are new to the BCT forums that wouldn't necessarily know to check for a user's trust scores or posting history.

Thanks very much,

Ronnie @ Cloudbet

[zcisive]

@zcisive Apologies for this, I know how frustrating waiting on withdrawals can be. We do sometimes have higher levels of requests over our peak periods at weekends, but that wouldn't explain a delay of this long. 

I have responded to your PM and am in contact with our support teams to track down the cause of the delay, they should be in contact directly but if you experience any further delay then please PM me and I'll escalate the ticket.

@betcloud-is-a-scam Thanks for getting in touch, please PM me your Cloudbet nickname and I'll investigate the situation for you as a priority.

As we mentioned before, we always pay out our legitimate customers. In a small industry like crypto gambling then reputation is key, and no site would survive long by taking advantage of their playerbase.

Thanks very much,

Ronnie @ Cloudbet

@Ronnie - Thank you for looking into this for me. I will let you know if I dont hear back from the support team in the next 24 hours. I am now at just over the 1 week mark since my request was put in so hoping to have this resolved soon.