BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%)

[mf_ros82]

Hello BTC-e,

couple of questions:

1 - I've sent USD via Intl. wire transfer, got my money on the account and bought Bitcoins. Trying to move them to my wallet got a "Money Hold". Submitted a ticket, provided the required doc's and now waiting for verification confirmation. The reply for the ticket was saying that verification will take up to 5 days. At the moment 5 days are gone but no info available. Can you please check if the ticket is actually in processed?  #UKU-555-23549

2 - I am planning to send more USD via Int. wire transfer. Would you require verification once again should I decide to withdraw BTC or USD?

Thank you

EDIT: got the "UNHOLD". Thanks. The remaining question is - are you going to put money on hold again if I send more USD via Intl. wire transfer?

[Dreadmand]

Hi,

Your response to your ticket/support system is extremely slow. It has been almost 2 weeks since I placed my sizable USD deposit and it has not been credited to my account. Can you please update my ticket RJB-982-93189. I have supplied all my information and my Swift copy. Will I have to endure this kind of service every time I make a deposit with your company?

Thanks for crediting my account :-) But you are not out the woods yet. Now my funds has a "Money hold. 715 hours left" when I try to transfer my bitcoins. I already sent my ID and verification documents 2 Weeks ago via ticket SXZ-719-66445. Please help clear up this last hurdle. My ID documents has already been verified.

[MusX]

so what will be the next fiat currency you are going to support?

[myself]

so what will be the next fiat currency you are going to support?

they need to support cny


also add dogecoin http://dogecoin.com/ 

[sf_btc]

Hello btc-e.com,

I deposited 180 PPC to my account. But not credited to my account for 3 hours. Please check and credit them to my account.

My deposit address: PWAa48GHorhxqxrYLuaQcfxhwWod9JUfPs
Hash: 829e74b1af3a9b0d946c1f5468782f17d7664acd5f01af0434e912e48cbbbc66

Amount: 180

I've submit support ticket, Ticket ID is #TMN-560-58890. Please review the ticket and credit 180 PPC to my account as soon as possible.

#193182634   +180 PPC   PPC payment   
08.12.13
13:34:03

I too have had nothing but trouble getting BTC-E to release my wire deposit. I have opened multiple tickets and supplied all the necessary documents but they still are holding my $10K USD!!!! Here is my case #MAY-257-94803. Please release my funds.

[myself]

Hello btc-e.com,

I deposited 180 PPC to my account. But not credited to my account for 3 hours. Please check and credit them to my account.

My deposit address: PWAa48GHorhxqxrYLuaQcfxhwWod9JUfPs
Hash: 829e74b1af3a9b0d946c1f5468782f17d7664acd5f01af0434e912e48cbbbc66

Amount: 180

I've submit support ticket, Ticket ID is #TMN-560-58890. Please review the ticket and credit 180 PPC to my account as soon as possible.

#193182634   +180 PPC   PPC payment   
08.12.13
13:34:03

I too have had nothing but trouble getting BTC-E to release my wire deposit. I have opened multiple tickets and supplied all the necessary documents but they still are holding my $10K USD!!!! Here is my case #MAY-257-94803. Please release my funds.

make sure you did not send the funds from a USA bank

[sf_btc]

Hello btc-e.com,

I deposited 180 PPC to my account. But not credited to my account for 3 hours. Please check and credit them to my account.

My deposit address: PWAa48GHorhxqxrYLuaQcfxhwWod9JUfPs
Hash: 829e74b1af3a9b0d946c1f5468782f17d7664acd5f01af0434e912e48cbbbc66

Amount: 180

I've submit support ticket, Ticket ID is #TMN-560-58890. Please review the ticket and credit 180 PPC to my account as soon as possible.

#193182634   +180 PPC   PPC payment   
08.12.13
13:34:03

I too have had nothing but trouble getting BTC-E to release my wire deposit. I have opened multiple tickets and supplied all the necessary documents but they still are holding my $10K USD!!!! Here is my case #MAY-257-94803. Please release my funds.

make sure you did not send the funds from a USA bank

I did send the funds from a US bank. Why? The funds are there, I bought some BTC with them. But now I cant even transfer out the BTC to a safer wallet because BTC-E says there is a 30 day hold. Their emailed response says they need to verify my account with a ID and utility bill which I've given them 3 times. This is just crazy.

[jpharneyllc]

OMG, I just got off the Newbie list one minute ago...I was posting there earlier today that my $7000.00 in deposits via US bank wire was not being credited and I was getting no responses to my support tickets...
Then about an hour or two later my money showed up on my account but I have a 707 hour hold...I submitted the required documents BUT I JUST NOTICE THIS STATEMENT FROM THE WEBSITE!!!:::

"BTC-e Terms of Use

By opening an account at BTC-e you agree to the Terms of Use stated in this page. BTC-e reserves the right, at its discretion, to add, remove, or modify portions of these Terms of Agreement at any time. Your continued use of BTC-e following the implementation of changes to these Terms of Agreement implies that you accept such changes.
Please note the funds will be on hold untill the identity is verified.
We don't accept any more international wire transfers from US Citizens or from US Bank
All newly registered users can't withdraw money from an account within 3 working days."

Since when are they not accepting US bank transfers?!
Now, I can't even transfer out any coins that I previously had on there before the transfer was credited..
BTC-e, can you please respond to my support tickets and give an answer please??

Support tickets RVD-212-77815,#OCH-784-36390...and also from my other account MSV-307-47743

Thank you very much!

[sf_btc]

OMG, I just got off the Newbie list one minute ago...I was posting there earlier today that my $7000.00 in deposits via US bank wire was not being credited and I was getting no responses to my support tickets...
Then about an hour or two later my money showed up on my account but I have a 707 hour hold...I submitted the required documents BUT I JUST NOTICE THIS STATEMENT FROM THE WEBSITE!!!:::

"BTC-e Terms of Use

By opening an account at BTC-e you agree to the Terms of Use stated in this page. BTC-e reserves the right, at its discretion, to add, remove, or modify portions of these Terms of Agreement at any time. Your continued use of BTC-e following the implementation of changes to these Terms of Agreement implies that you accept such changes.
Please note the funds will be on hold untill the identity is verified.
We don't accept any more international wire transfers from US Citizens or from US Bank
All newly registered users can't withdraw money from an account within 3 working days."

Since when are they not accepting US bank transfers?!
Now, I can't even transfer out any coins that I previously had on there before the transfer was credited..
BTC-e, can you please respond to my support tickets and give an answer please??

Support tickets RVD-212-77815,#OCH-784-36390...and also from my other account MSV-307-47743

Thank you very much!

Wow! That's just great. We're in the same boat then.

[jpharneyllc]

Hello BTC-e,

couple of questions:

1 - I've sent USD via Intl. wire transfer, got my money on the account and bought Bitcoins. Trying to move them to my wallet got a "Money Hold". Submitted a ticket, provided the required doc's and now waiting for verification confirmation. The reply for the ticket was saying that verification will take up to 5 days. At the moment 5 days are gone but no info available. Can you please check if the ticket is actually in processed?  #UKU-555-23549

2 - I am planning to send more USD via Int. wire transfer. Would you require verification once again should I decide to withdraw BTC or USD?

Thank you

I would NOT plan on doing any more wire transfers at this moment until they get better at responding to all of us, and also respond to the fact that they state they do not accept US wire transfers (see my post 2 posts up from here)...THe only thing I am thinking about that statement is maybe they mean they do not accept them directly, and that is why they instruct us to send to Mayzus?...My account is currently on hold for 707 hours...thats right...707!!

BTC-e, please respond to OUR SUPPORT TICKETS!!
(RVD-212-77815,#OCH-784-36390...and also from my other account MSV-307-47743)

[jpharneyllc]

Hi,

Your response to your ticket/support system is extremely slow. It has been almost 2 weeks since I placed my sizable USD deposit and it has not been credited to my account. Can you please update my ticket RJB-982-93189. I have supplied all my information and my Swift copy. Will I have to endure this kind of service every time I make a deposit with your company?

Thanks for crediting my account :-) But you are not out the woods yet. Now my funds has a "Money hold. 715 hours left" when I try to transfer my bitcoins. I already sent my ID and verification documents 2 Weeks ago via ticket SXZ-719-66445. Please help clear up this last hurdle. My ID documents has already been verified.

Please see the above posts..Yes we are all in the SAME BOAT! What is going on here??

[sf_btc]

Hi,

Your response to your ticket/support system is extremely slow. It has been almost 2 weeks since I placed my sizable USD deposit and it has not been credited to my account. Can you please update my ticket RJB-982-93189. I have supplied all my information and my Swift copy. Will I have to endure this kind of service every time I make a deposit with your company?

Thanks for crediting my account :-) But you are not out the woods yet. Now my funds has a "Money hold. 715 hours left" when I try to transfer my bitcoins. I already sent my ID and verification documents 2 Weeks ago via ticket SXZ-719-66445. Please help clear up this last hurdle. My ID documents has already been verified.

Please see the above posts..Yes we are all in the SAME BOAT! What is going on here??

My biggest gripe is that when I did my wire transfer (2 weeks ago) those rules were not posted/in place. There was nothing that stated this would happen. All I want is to be able to transfer my BTC out to someplace trustworthy.

[trilogy456]

My biggest gripe is that when I did my wire transfer (2 weeks ago) those rules were not posted/in place. There was nothing that stated this would happen. All I want is to be able to transfer my BTC out to someplace trustworthy.

Says plainly on btc-e when you click on "wire transfer" for details:

Our bank may ask your documents due to a high fraud activity. If you seen in your btc-e account a money hold please provide a copy of you ID and utility bill in high res quality (>300DPI), create ticket with your ID in subject at https://hdbtce.kayako.com and upload your docs inside

[PBvanApeldoorn]

BTC-PLEASE UNHOLD MY ACCOUNT! UNHOLD MY MONEY!

I've transferred money and 2 bitcoins to BTC-E a month ago and since then withdrawing from my account has been denied. I have sent about 6 tickets and the required documents, but support hasn't unhold yet.

I have transferred the money from my businessaccount and in my last ticket I have put a scan of my card to prove the account is definitely in my name.

Please BTC-E check my ticket and unhold my account. I just want to know that you can be trusted and that if I want, I could take my money out of the account.

PLEASE CHECK MY LATEST TICKET!

#CLX-596-18011
 

[iambaboon]

Also please check this ticket, it's already dragging for too long:
XAQ-677-60662
https://bitcointalk.org/index.php?topic=341123.0

I will have to lower trust on the forum, I'm afraid, if this does not get solved.

[hgbing]

Hello,btc-e.com
  My money has been held for 11 days, i open a ticket on 26 november, my Ticket: #RWV-380-75735
  Can you help to verify my credentials and unhold my money asap.
  Thanks.
 

Hi money was credited 26.11.2013

Hello BTC-e,
  thanks, money unfrozen.

[btc-e.com]

http://www.coindesk.com/btc-e-recent-issues-caused-surge-users/

[PBvanApeldoorn]

unfrozen, thank you
paзмopoжeны, cпacибo

[thelolillogamer]

Hi, BTC-E:

I'm glad you already solved my e-mail and password change trouble succesfully. Thank you.

Pero ahora cuando quiero sacar mis btc-e por una transferencia de btc o de dinero. Me pone: Denied for your account. Contact support. But I another problem now. When I want to withdraw my BTC using a transfer of USD or BTC the system just denies my request. It says: DENIED FOR YOUR ACCOUNT. CONTACT SUPPORT.

I need to solve this as soon as posible. I hope you can answer me as fast as you can.

Here I attach one screenshot of what's going on.

I'm cancelling all my deposits from mining until you solve me this problem. I hope this could change soon because I like this exchange.

Have a nice day.

[myself]

Since when are they not accepting US bank transfers?!

since 30.05.13


https://btc-e.com/news/157

We accept transfers from all countries except US banks!