BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%)

[btc-e.com]

Hi btc-e,

Could you look at my ticket: ZKS-442-14968

I want to withdraw some money and coins, however I am getting the "money hold" message. I have included a copy of my ID and address document in my e-mail, but I have not got a reply yet.

No need to send email, you were asked to attach in the ticket.

[JK787]

Hi btc-e,

Could you look at my ticket: ZKS-442-14968

I want to withdraw some money and coins, however I am getting the "money hold" message. I have included a copy of my ID and address document in my e-mail, but I have not got a reply yet.

No need to send email, you were asked to attach in the ticket.

Thank you for the fast reply. I had a question first about the "money hold" message and that's why I have not included the documents in the old ticket yet. Now I have attached the documents in a new ticket, because I don't know how to attach the documents in the old ticket.

[Zakendoen]

Hi btc-e,

Could you look at my ticket: ZKS-442-14968

I want to withdraw some money and coins, however I am getting the "money hold" message. I have included a copy of my ID and address document in my e-mail, but I have not got a reply yet.

No need to send email, you were asked to attach in the ticket.

Why are you ignoring me? Please, I am begging you to help me. I have children to feed.

My €1500 SEPA transfer has been missing for 28 days! BTC-e is not replying to me!

My thread: https://bitcointalk.org/index.php?topic=366359

Payment details:

My BTC-e username: Banaan

Amount(euro) 1.500,00
Date 20-11-2013
Sent to:Mayzus Financial Services L
td
Description:Deposit to the btc-
e.com username 'Banaan'.
Reference:FFC ACC.9311.23733 ACC I
D S59357E
IBAN:CZ2208000000000005543282

From account: NL78INGB0008701456

Ticket ID: #RFH-958-18692

Screenshot:

http://gyazo.com/2b665656d292bcf9716b5048414bb144.png

[supermine]

Please help - I cannot withdraw funds from MT4. Closed trades 1 hour ago. 100% Free Margin. Web site says:  "Insufficient funds". I did restart everything, and hit refresh multiple times.


HELP!!!

Ticket ID: YGR-192-28782

[victorteoh]

Hi btc-e,

Could you look at my ticket: ZKS-442-14968

I want to withdraw some money and coins, however I am getting the "money hold" message. I have included a copy of my ID and address document in my e-mail, but I have not got a reply yet.

No need to send email, you were asked to attach in the ticket.

Hi btc-e, I'm having this money hold problem. Please help me to solve. It's very important to me. My ticket id: #XHW-821-50455

THANK YOU VERY MUCH!!!!

[bank24h.vn]

I have provided information including image transfer information email address and password. He asked to wait about 1 hour. I am very worried now. hopes will resolve and return my email soon.

thank you for solving my problem.

[de_xt]

Today I tried to deposit some USD through OKPay, but the money didn't show up in my BTC-e wallet. Opened a ticket many hours ago and still no reply. What should I do? I have done it many times without a glitch. Have I lost my money?

My ticket no. is #WGF-514-88063

[luv2drnkbr]

BTC-E WHY YOU NO HAVE DOGE

[p00chie]

Hi,

could you please check my support ticket #CQH-487-91477
I did a withdrawal of 2075 LTC to the address LMYu5HJqKXS2K1mhzhGJWZXs55NtU7hxRU but i have not received anything.
The transaction history shows that the order #221453562 was completed but i did not get the coins.

The block explorer shows also nothing:
http://block-explorer.com/address/LMYu5HJqKXS2K1mhzhGJWZXs55NtU7hxRU

As you can expect i am a little nervous where my coins are?

Account name:
wunderhund

Ticket ID
#CQH-487-91477

Transaction ID
#221453562

Thanks.

[p00chie]

As is seems more users were affected with the withdrawal problems:
https://twitter.com/btcecom/statuses/413876328056623105

I do not know where the coins are ...

[Butters]

i Am having trouble getting to the btc-e homepage, it seems like the security certificate is non- existant ?!?!

[de_xt]

Today I tried to deposit some USD through OKPay, but the money didn't show up in my BTC-e wallet. Opened a ticket many hours ago and still no reply. What should I do? I have done it many times without a glitch. Have I lost my money?

My ticket no. is #WGF-514-88063

They fixed the issue today. Thanks.

[michi]

Went to withdraw some LTC from my account on BTC-E yesterday.
Got the transaction email, confirmed it, and my BTC-E account history says that it was processed.
(Yes, the address is correct -- double, triple, etc, checked that. I'm sure it is correct.)

However, block-explorer shows that BTC-E never sent the LTC.

Submitted two tickets, no response; most recent ticket LLP-816-49136.
Have the feeling that BTC-E is going to keep the LTC for themselves; but I hope not...

[supermine]

BTC-E WHY YOU NO HAVE DOGE

b/c peercoin, devcoin, primecoin > doge.

[edgar]

Changed to Gmail as advised.... Still NO Confirmation mail

Waited 2 days for email change as advised.... Still NO Confirmation mail

Waited 72 hrs for 'support' as advised... Still NO Confirmation mail

it has now been 19 days.....

Измeнeнo нa Gmail в cooтвeтcтвии c peкoмeндaциями .... Bce eщe никaкиe пoчты Пoдтвepждeниe

Ждaл 2 дня в cooтвeтcтвии c peкoмeндaциями .... Bce eщe никaкиe пoчты Пoдтвepждeниe

Ждaл 72 чaca в cooтвeтcтвии c peкoмeндaциями ... Bce eщe никaкиe пoчты Пoдтвepждeниe

пpoшлo yжe 19 днeй .....

[btc-e.com]

Changed to Gmail as advised.... Still NO Confirmation mail

Waited 2 days for email change as advised.... Still NO Confirmation mail

Waited 72 hrs for 'support' as advised... Still NO Confirmation mail

it has now been 19 days.....

Измeнeнo нa Gmail в cooтвeтcтвии c peкoмeндaциями .... Bce eщe никaкиe пoчты Пoдтвepждeниe

Ждaл 2 дня в cooтвeтcтвии c peкoмeндaциями .... Bce eщe никaкиe пoчты Пoдтвepждeниe

Ждaл 72 чaca в cooтвeтcтвии c peкoмeндaциями ... Bce eщe никaкиe пoчты Пoдтвepждeниe

пpoшлo yжe 19 днeй .....

You have been offered the option to solve your problem, namely to change the mail to gmail. You need to pass a standard procedure for changing your email address. You responded to the ticket? No, do not answer. Have created a new e-mail, we were not told him and wait on him confirm? Just perfect!

[edgar]

i am trying to understand you.

you told me to change to Gmail, i did that 3 days ago

i responded to the confusing 'support' mail that contradicted what you told me.

why is it so difficult to send a confirmation mail


FROM 3 days ago...Microsoft SmartScreen has blocked this message for your safety and we'll delete it after ten days.
   
Be careful! This sender failed our fraud detection checks.
Show content

Good afternoon,
for security purposes since 29.04.2013 you can’t change your email in your profile. The withdrawal of your funds is possible only after confirmation by email. CONFIRMATION EMAIL NEVER ARRIVED, YET THESE 'SUPPORT' MAILS MANAGE TO!
Users can’t withdraw their funds if their email isn’t confirmed. MY EMAIL WAS CONFIRMED!!!
You can confirm your email here: https://btc-e.com/profile#edit/home I WAS JUST TOLD TO CHANGE IT!!!
We strongly recommend to have your email on https://gmail.com/ with two-factor authentication.
If for some of the reasons you can’t access you email, which you pointed during the registration, it is necessary to send: I CAN ACCESS EMAIL, BUT YOU CANNOT SEND CONFIRMATION EMAIL???, I AM NOT ONLY PERSON WITH THE SAME PROBLEM
- your username and email, which are now pointed in your profile (the old email); HOW MANY MORE TIMES???
- your transaction history (at least the last three (3) transactions ); WTF?!
- in what way replenished; WTF?!
- the history of IP entries ; WTF?!
- email on which you want to change the old one (your new email). I DID NOT WANT TO CHANGE IT!!!


what is going on with you guys???

and why does it take so much effort do what another exchange can do in less than 5 minutes???

[MusX]

Dear btc-e support,

Please take a look at the:
Ticket ID: VDH-548-26092

The withdrawal is listed as processed in the btc-e platform transaction history but not confirmed on blockchain and not delivered to target address.

It seems to be the same issue as the two below recently described in this topic, I believe you can resolve them in a batch:

Went to withdraw some LTC from my account on BTC-E yesterday.
Got the transaction email, confirmed it, and my BTC-E account history says that it was processed.
(Yes, the address is correct -- double, triple, etc, checked that. I'm sure it is correct.)

However, block-explorer shows that BTC-E never sent the LTC.

Submitted two tickets, no response; most recent ticket LLP-816-49136.
Have the feeling that BTC-E is going to keep the LTC for themselves; but I hope not...

could you please check my support ticket #CQH-487-91477
I did a withdrawal of 2075 LTC to the address LMYu5HJqKXS2K1mhzhGJWZXs55NtU7hxRU but i have not received anything.
The transaction history shows that the order #221453562 was completed but i did not get the coins.

[btc-e.com]

i am trying to understand you.

you told me to change to Gmail, i did that 3 days ago

i responded to the confusing 'support' mail that contradicted what you told me.

why is it so difficult to send a confirmation mail


FROM 3 days ago...Microsoft SmartScreen has blocked this message for your safety and we'll delete it after ten days.
   
Be careful! This sender failed our fraud detection checks.
Show content

Good afternoon,
for security purposes since 29.04.2013 you can’t change your email in your profile. The withdrawal of your funds is possible only after confirmation by email. CONFIRMATION EMAIL NEVER ARRIVED, YET THESE 'SUPPORT' MAILS MANAGE TO!
Users can’t withdraw their funds if their email isn’t confirmed. MY EMAIL WAS CONFIRMED!!!
You can confirm your email here: https://btc-e.com/profile#edit/home I WAS JUST TOLD TO CHANGE IT!!!
We strongly recommend to have your email on https://gmail.com/ with two-factor authentication.
If for some of the reasons you can’t access you email, which you pointed during the registration, it is necessary to send: I CAN ACCESS EMAIL, BUT YOU CANNOT SEND CONFIRMATION EMAIL???, I AM NOT ONLY PERSON WITH THE SAME PROBLEM
- your username and email, which are now pointed in your profile (the old email); HOW MANY MORE TIMES???
- your transaction history (at least the last three (3) transactions ); WTF?!
- in what way replenished; WTF?!
- the history of IP entries ; WTF?!
- email on which you want to change the old one (your new email). I DID NOT WANT TO CHANGE IT!!!


what is going on with you guys???

and why does it take so much effort do what another exchange can do in less than 5 minutes???

I repeat once more. Write about what you ask for on this ticket #WEA-856-99513

[edgar]

i am trying to understand you.

you told me to change to Gmail, i did that 3 days ago

i responded to the confusing 'support' mail that contradicted what you told me.

why is it so difficult to send a confirmation mail


FROM 3 days ago...Microsoft SmartScreen has blocked this message for your safety and we'll delete it after ten days.
   
Be careful! This sender failed our fraud detection checks.
Show content

Good afternoon,
for security purposes since 29.04.2013 you can’t change your email in your profile. The withdrawal of your funds is possible only after confirmation by email. CONFIRMATION EMAIL NEVER ARRIVED, YET THESE 'SUPPORT' MAILS MANAGE TO!
Users can’t withdraw their funds if their email isn’t confirmed. MY EMAIL WAS CONFIRMED!!!
You can confirm your email here: https://btc-e.com/profile#edit/home I WAS JUST TOLD TO CHANGE IT!!!
We strongly recommend to have your email on https://gmail.com/ with two-factor authentication.
If for some of the reasons you can’t access you email, which you pointed during the registration, it is necessary to send: I CAN ACCESS EMAIL, BUT YOU CANNOT SEND CONFIRMATION EMAIL???, I AM NOT ONLY PERSON WITH THE SAME PROBLEM
- your username and email, which are now pointed in your profile (the old email); HOW MANY MORE TIMES???
- your transaction history (at least the last three (3) transactions ); WTF?!
- in what way replenished; WTF?!
- the history of IP entries ; WTF?!
- email on which you want to change the old one (your new email). I DID NOT WANT TO CHANGE IT!!!


what is going on with you guys???

and why does it take so much effort do what another exchange can do in less than 5 minutes???

I repeat once more. Write about what you ask for on this ticket #WEA-856-99513

i replied to this ticket a second time, perhaps a third time will solve the issue... SENT AGAIN


Thank you for contacting us (AGAIN). This is yet another automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies. The request will be processed within yet another 72 hours.

   Ticket ID: KAQ-309-43696
   Subject: #WEA-856-99513
   Department: E-mail (Change, confirmation)
   Type: Issue
   Status: Open
   Priority: Normal

it makes no sense that a confirmed email address cannot receive a 'confirmation' mail for 3 weeks yet the same address receives all your 'check junk mail again' support mails