Sportsbet.io has broken their own t&c.
I requested a self exclusion back 7-7-2018 for permanent and they lifted my self exclusion when I asked them to on 4-8-2018. After this I lost alot of money which they do not want to return. But I read on askgamblers alot of people with the same cases where people were permantely banned and unbanned after they got their money back. I cannot report sportsbet because they are not listed on askgamblers and their regulator curacao e gaming never gets back to me. I battled this with them back and forward because I had lost alot of money ever since they had unblock my permanent ban and they keep on giving me the excuse that because my permanent ban was assisted on me wanting it because of bonus issues and not because of gambling problems, they decided to lift the ban. This is a unbelieveable excuse not to pay back my funds right because I have seen a dozen of complaints on askgamblers regarding this where casino's would lift self exclusions and then they would have to pay back the customer loses. The problem here is that I have no help, sportsbet is not listed on askgamblers and the regulator licensed company 'curacao' never got back to me.
Now my account was unbanned for months and they let me contineu playing as they did not want to give me back my money nor did they care about the permanent self exclusion. In december I had enough of the casino and I decided to self exclude my account for 150 days because I had ongoing bets (liverpool winning premier league etc) and they replied that they were okay with self excluding me temporary and offered me one day, one month or 6 months. I have attached pictures to this post. I never told them how many days I wanted to stay banned figured me saying 150 would be enough information and also they said that my account remains banned untill I choose one of the 3 options. So the contact stopped as I hate this casino, however I had ongoing bets and I emailed them this week about it. Suddently they decide that my account stays banned but now permantenly and they want to return my initial stakes. This is unbelieveable because I placed the premier league winner at 5.85 odds and now its at 1.33 odds on their website, I am being completely robbed because everyone knows that liverpool will win the league.
I don't know what to do. I hope anyone can help me.
https://imgur.com/a/pKjQZYShttps://imgur.com/a/5JMoi1Xhttps://imgur.com/a/ekOzNinhe email:
We have now placed your Sportsbet.io account on a 24 hour cool off period which will finish on 07 December at 12:07 AM GMT. You will not be able to access your account for this time period.
We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.
During this time a customer service representative will be in contact with you to discuss your request and to inform you of some of the options available to you.
Many Thanks
Sportsbet.io Compliance Team
7-12-2018
I would like to assure you that your Sportsbet.io account will remain closed while we await your response to our self-exclusion options
In addition, I would like to share that information with you again.
At Sportsbet.io we offer a platform and services that enable our clients to enjoy gaming and betting. Our aim is to provide you with a safe, secure, regulated environment which will give you a pleasant and rewarding experience. We encourage our clients to enjoy our services, while gambling, without spending more money than they can afford to lose, spending too much time or allowing their gambling to cause a negative effect on their lives.
It is very important not to rely on paying for life's necessities with possible gains from gambling as this is not guaranteed in any-way.
Sometimes a short break away can be really useful in assisting you with gathering your thoughts and stopping you from making any rash decision that you wouldn't usually make in a stressful situation. On occasion, longer or even a permanent break is the best solution if you are struggling with the negative effects you have informed us your gambling is having on your daily life.
Your wellbeing is of the utmost importance. Therefore I would like to share the following information with you; we can offer you:
1-week self-exclusion.
1-month self-exclusion.
6-month self-exclusion.
This gives you time to reflect on your situation and allows us to check in with you after your self-exclusion period to see if there is any further assistance we can offer you.
If after reviewing our self-exclusion process, you still require a permanent self-exclusion, please inform us in your response.
A response will be required to the following email in order for us to assist you promptly so, please take the time to read through the full.
Please see a link to our Sportsbet.io self-exclusion terms and conditions,
https://sportsbet.io/support/responsible-gambling-terms-and-conditionsOnce you have self-excluded, you will not be able to access your account for the time period selected. This will not be reversed for any reason. We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.
8-12-2018
As we have not received the requested response to our self-exclusion options, sent to you early morning and evening of the 7th December 2018, your account will remain closed until you are ready to discuss further.
Edit pictures:
https://imgur.com/a/0yVCoZvhttps://imgur.com/a/0j9DAIeI messaged them clearly to be self excluded for 150 days so that I can collect my bet after if it wins and now they just void it and choose to permanent self exclude me when in the beginning they didnt they gave me options to be self excluded for the selected days!