Bitcoin debit card

[adrian7000]

So how come other bitcoin debit card providers are offering way better exchange rate (closer to bitstamp exchange rate)? Are they making loss or what? I think you are just looking for an excuse for charging 4-5% whiles others charge 1.5%

@eduBTC, @bitatomic, we DO NOT charge 4-5%, full stop. Can't show you all the whole business model inside obviously, but this a fact - we simply don't.

You are grossly overestimating the difference of our sell btc rate from the "market rate" and underestimating "others". It's a competitive market, and everyone is about the same in terms of costs/fees, give or take a penny.

You are certainly free to use any service you like, but please, do not give your assumptions out as facts.

I have been writing about this for some time now and as other users stated and showed with their own examples it is usually arround 3-5%. You asked why no one is talking about your great rate for buying bitcoins. That is simply because more people use your platform to sell than to buy bitcoins.

Now when I have answered your question it would be nice that you answer mine as I am also curious as the user above me, what is the percentage you take from bitstamp rate? Or if you use another exchange rate which one is it? If you use multiple, which are those?

I think bitcoin users are the kind of people that like transparency. You are trying to hide your business model while at the same time saying it's definitely not 5%. Meanwhile users here bring out examples from your platform that it really is around 4-5%. You try to discredit people by saying the compare apple and oranges and by the number of their posts here. User above me has a lot of posts so I hope we will see an answer to this question.

[1714493860]

1714493860

[gosha@e-coin]

I wouldn't suggest this service, when it work it works great and smooth. But everytime I need to withdraw my coins for make a purchase I get errors and I have to wait 4 hours or even more to it get fixed.

Here is some error:

Another error I had is that I withdrawn an amount and it was pending for 48 hours until you seen my ticket and fixed it. Also I'd like to say that the support is very slow and sometimes even unhelpful.

Now I'm again waiting to you fix the error for withdrawing the coins, sent tickets but nothing yet.


I'd like to leave a better review, but this is my experience with e-coin for the last 2 months, errors, and bugs, and no solutions. And the worst thing is the bugs are always the same and you still don't fix them.


I hope you can improve this.

as explained in a couple of posts above, the occasional errors are caused by the fact that the major effort is directed at a complete rebuild of the platform. For the same reason, support can take longer than normal to reply due to overload. Both, development and support teams have grown considerably over the last several months, but it is taking some time for people and things to settle.

So, in answer to your question, no, we haven't been great in the last couple of months, but yes, we will improve it. Not just improve, but take to a different level with the new wirexapp.com and the updated app.

[gosha@e-coin]

It's simply untrue. Why you do not want to admit you charge ~5%? 

Just talking about mystic "business model" and try to hide the fact that you charge 5%

because we DON'T. Would show you the formulas and the code, had it not been confidential information. Don't know how else to convince you, how does one convince someone who's refusing to listen?..

[gosha@e-coin]

So how much is it? i don't know, i read the post about 3%-5%. is this right or wrong?
Can you name us the % that is this service working? We not need a hype how you say, i prefer facts and i thought this user said that from experience...
wait for your reply

It is wrong - as repeated too many times already.

Historically it's fluctuated from 0.5 to 3%, but never been higher than that. For some reason any brain-fart from someone not very well informed is perceived as the infinite truth here sometimes, whereas statements form the company itself are not perceived as facts...

[gosha@e-coin]

I have been writing about this for some time now and as other users stated and showed with their own examples it is usually arround 3-5%. You asked why no one is talking about your great rate for buying bitcoins. That is simply because more people use your platform to sell than to buy bitcoins.

Now when I have answered your question it would be nice that you answer mine as I am also curious as the user above me, what is the percentage you take from bitstamp rate? Or if you use another exchange rate which one is it? If you use multiple, which are those?

I think bitcoin users are the kind of people that like transparency. You are trying to hide your business model while at the same time saying it's definitely not 5%. Meanwhile users here bring out examples from your platform that it really is around 4-5%. You try to discredit people by saying the compare apple and oranges and by the number of their posts here. User above me has a lot of posts so I hope we will see an answer to this question.

what else do you know about our platform that we don't mate? So easy to shout and blame, not so easy to build something..

Why do you keep talking about bitstamp? We were using them in the very early days, but that was ages ago. What engine we are using now, cannot disclose, it's sensitive information.

[bitatomic]

It's simply untrue. Why you do not want to admit you charge ~5%? 

Just talking about mystic "business model" and try to hide the fact that you charge 5%

because we DON'T. Would show you the formulas and the code, had it not been confidential information. Don't know how else to convince you, how does one convince someone who's refusing to listen?..

gosha, I don't care what kind of forumulas you use on your site.

The fact is that your bitcoin sell rates are ~5% lower than on exchanges Kraken, Bitstam , itbit.. That means YOU CHARGE 5% fees.

You did not provide any proof that you do not charge ~5% fee. Please provide PROOF. For example, sales screenshot at your exchange you use.

Most of your users sell bitcoins that means you sell these bitcoins on exchanges. The other part you sell to your users with some low fee, but that means you earn even more! YOU CHEATERS!

[eduBTC]

I have been writing about this for some time now and as other users stated and showed with their own examples it is usually arround 3-5%. You asked why no one is talking about your great rate for buying bitcoins. That is simply because more people use your platform to sell than to buy bitcoins.

Now when I have answered your question it would be nice that you answer mine as I am also curious as the user above me, what is the percentage you take from bitstamp rate? Or if you use another exchange rate which one is it? If you use multiple, which are those?

I think bitcoin users are the kind of people that like transparency. You are trying to hide your business model while at the same time saying it's definitely not 5%. Meanwhile users here bring out examples from your platform that it really is around 4-5%. You try to discredit people by saying the compare apple and oranges and by the number of their posts here. User above me has a lot of posts so I hope we will see an answer to this question.

what else do you know about our platform that we don't mate? So easy to shout and blame, not so easy to build something..

Why do you keep talking about bitstamp? We were using them in the very early days, but that was ages ago. What engine we are using now, cannot disclose, it's sensitive information.

The issue is not your "formula" or secret code, the issue is that you bitcoin price is much worse than other bitcoin debit card suppliers offer and on average the margin is 4-5% over bitcoin price at main exchanges. Also if you agree that bitstamp price is lower (as you do now) why are you not using it to offer the best price for your clients? The fact is that your spread over bitcoin price at exchanges on average is 4-5%, so maybe you are using wrong formula or etc. I will start posting comparison of your price and at other providers in this thread to show your actual margin until you will agree with it.

[BitSat]

I have one question I just read my country is not in list where this card is working but I want to create one card with address of country where this is working then can I deposit money from your card to my entropay card account ?

[eduBTC]

Congrats, guys you have reduced your margin to 2.8% which is still pretty high (sometimes even more than double) compared to others:

Bitcoin Price: 999.00 EUR/BTC (at Bitstamp)

Xapo: 985.75 EUR/BTC 1.33%
Wirex: 970.99 EUR/BTC 2.80%
Cryptopay: 974.19 EUR/BTC 2.48% (+1% loading fee)
Spectrocoin: 986.60 EUR/BTC 1.24%
Uquid: 991.09894 EUR/BTC 0.79% (+1% loading fee)
Advcash: 980.59 EUR/BTC 1.84% (1 USD minimum loading fee)

[BioChanger]

Once again, the site is not working and is holding my funds.


https://gyazo.com/67e81da0890fe06e3c9b71e29e8fd301

I don't recommend this site.

[Balle1912]

GBP card loading not working at the moment?

[BioChanger]

GBP card loading not working at the moment?

Exactly, and also if you succeed it will lock your funds until you send a support ticket, this is a joke.

Once again, waiting for support unlock my coins.

[eduBTC]

GBP card loading not working at the moment?

Exactly, and also if you succeed it will lock your funds until you send a support ticket, this is a joke.

Once again, waiting for support unlock my coins.

Why are you guys using this service? It is a joke with enormous margins of 5% oh sorry "complex formulas"

[BioChanger]

I wouldn't suggest this service, when it work it works great and smooth. But everytime I need to withdraw my coins for make a purchase I get errors and I have to wait 4 hours or even more to it get fixed.

Here is some error:

Another error I had is that I withdrawn an amount and it was pending for 48 hours until you seen my ticket and fixed it. Also I'd like to say that the support is very slow and sometimes even unhelpful.

Now I'm again waiting to you fix the error for withdrawing the coins, sent tickets but nothing yet.


I'd like to leave a better review, but this is my experience with e-coin for the last 2 months, errors, and bugs, and no solutions. And the worst thing is the bugs are always the same and you still don't fix them.


I hope you can improve this.

as explained in a couple of posts above, the occasional errors are caused by the fact that the major effort is directed at a complete rebuild of the platform. For the same reason, support can take longer than normal to reply due to overload. Both, development and support teams have grown considerably over the last several months, but it is taking some time for people and things to settle.

So, in answer to your question, no, we haven't been great in the last couple of months, but yes, we will improve it. Not just improve, but take to a different level with the new wirexapp.com and the updated app.

Thanks for the reply gosha , do you mind please fix the bug of funds disappearing when withdrawing BTC? or at least restore my bugged funds to my account balance?

Thank you.

[lex.l1]

I've had numerous problems with e-coin myself, as anyone can see along this thread, but all ended up resolved by their team, some sooner than I expected and some not.

I just deposited 0.3 BTC on my wallet, waited 5 confirmations and tried to load my card, with ALOT of emotions of my transaction might get stuck.
So here I am, on a non working sunday night and my transaction went through in 1 minute.
So yes, lets mention the good parts about e-coin as well, not just the bad.
First time i'm replying to this service without complaining hehe.
Have a productive and ticket resolving week e-coin, thanks.

[BioChanger]

I've had numerous problems with e-coin myself, as anyone can see along this thread, but all ended up resolved by their team, some sooner than I expected and some not.

I just deposited 0.3 BTC on my wallet, waited 5 confirmations and tried to load my card, with ALOT of emotions of my transaction might get stuck.
So here I am, on a non working sunday night and my transaction went through in 1 minute.
So yes, lets mention the good parts about e-coin as well, not just the bad.
First time i'm replying to this service without complaining hehe.
Have a productive and ticket resolving week e-coin, thanks.

Good for you that it did not got stuck like it happen to me. What I must do for not get my funds disappear?

[lex.l1]

I've had numerous problems with e-coin myself, as anyone can see along this thread, but all ended up resolved by their team, some sooner than I expected and some not.

I just deposited 0.3 BTC on my wallet, waited 5 confirmations and tried to load my card, with ALOT of emotions of my transaction might get stuck.
So here I am, on a non working sunday night and my transaction went through in 1 minute.
So yes, lets mention the good parts about e-coin as well, not just the bad.
First time i'm replying to this service without complaining hehe.
Have a productive and ticket resolving week e-coin, thanks.

Good for you that it did not got stuck like it happen to me. What I must do for not get my funds disappear?

from what I can conclude, i think at this point its just a matter of luck
I would still insist you having at least 5 confirmations before moving the funds on your card
from what i have gathered, e-coin it relying on an external api that is not owned by them, i forgot the name, and when that thing goes nuts, so do our transactions

[Boier]

Hello, I made on Saturday a deposit on my Wirex account, till now the deposit is not booked.
It shows only bitcoins received in my history
I contacted the support but till now I don't receive an answer.
Can you help me.

[gosha@e-coin]

Congrats, guys you have reduced your margin to 2.8% which is still pretty high (sometimes even more than double) compared to others:

Bitcoin Price: 999.00 EUR/BTC (at Bitstamp)

Xapo: 985.75 EUR/BTC 1.33%
Wirex: 970.99 EUR/BTC 2.80%
Cryptopay: 974.19 EUR/BTC 2.48% (+1% loading fee)
Spectrocoin: 986.60 EUR/BTC 1.24%
Uquid: 991.09894 EUR/BTC 0.79% (+1% loading fee)
Advcash: 980.59 EUR/BTC 1.84% (1 USD minimum loading fee)

Congrats?? On what? WE DID NOT CHANGE A THING.

Was about to respond to the latest one from @bitatomic, but having seen this - see no point at all. This is just getting ridiculous..

[gosha@e-coin]

Why are you guys using this service? It is a joke with enormous margins of 5% oh sorry "complex formulas"

haven't you just come up with a different number in your previous post?