Bitcoin debit card

[eduBTC]

Why do you guy use worse exchange rate in your wallet than other wallets and other than what your site shows?

For instance I sent 197$ worth of btc from my blockchain wallet and in my ecoin account it is only worth 191$ and if I try to load the card it's worth something around 189$. Live rate at e-coin.io shows it's worth 197$ now. So basicaly I am losing 4-5% of my money when loading the card.

Is this your fee or?

Yes, they are playing with an exchange rate. Actually they are one of the most expensive ways to withdraw bitcoin. I have made a comparison last week:

	Xapo	Wirex	Cryptopay	Spectrocoin	Uquid	Advcash
USD for 1 BTC	911.38	889.62	883.85	906.7	907.59	898.33
Margin from Bitstamp rate	0.61%	2.99%	3.61%	1.12%	1.03%	2.04%
Price and maintance of physical card for one year (in USD)	20	29	27	21	28.99	14.99
Loading fee	0%	0%	1%	0%	1%	1USD
Final amount for 1 BTC (in USD)	891.38	860.62	848.01	885.70	874.06	882.34

The Bitstamp rate was 917.00 at the time of calculation.

So I would recommend you to use xapo or spectrocoin as it seems they have much better rate and fees structure

[1714489944]

1714489944

[1714489944]

1714489944

[1714489944]

1714489944

[1714489944]

1714489944

[adrian7000]

Here is an example. Screenshots are taken 10 seconds apart.

What your rate shows
https://i.imgur.com/2eOBNfv.jpg

What it shows when I enter my account. It's also how much I can get on my card.
https://i.imgur.com/dAmwkTm.jpg

Isn't this misleading?

[Wirex]

Here is an example. Screenshots are taken 10 seconds apart.

What your rate shows


What it shows when I enter my account. It's also how much I can get on my card.


Isn't this misleading?

It isn't. This difference you see is normal. On Wirex, there are two exchange rates: One for buying bitcoins and one for loading the card. The "Buying Bitcoin" rate is higher than one for Loading Bitcoins. But other than that, What you see is what you get. There are no fees for loading your card or Buying Bitcoins in Wirex / E-Coin.

[adrian7000]

Here is an example. Screenshots are taken 10 seconds apart.

What your rate shows
https://i.imgur.com/2eOBNfv.jpg

What it shows when I enter my account. It's also how much I can get on my card.
https://i.imgur.com/dAmwkTm.jpg

Isn't this misleading?

It isn't. This difference you see is normal. On Wirex, there are two exchange rates: One for buying bitcoins and one for loading the card. The "Buying Bitcoin" rate is higher than one for Loading Bitcoins. But other than that, What you see is what you get. There are no fees for loading your card or Buying Bitcoins in Wirex / E-Coin.

Thanks for the reply. I currently use your service for the virtual card. Just a little advice, if you want to stay competitive on the market you should consider revising your exchange rates because 3% lower exchange rate is rather large fee to pay when loading the card. If I were to order physical card I would probably switch from you to xapo.

[Wirex]

Here is an example. Screenshots are taken 10 seconds apart.

What your rate shows


What it shows when I enter my account. It's also how much I can get on my card.


Isn't this misleading?

It isn't. This difference you see is normal. On Wirex, there are two exchange rates: One for buying bitcoins and one for loading the card. The "Buying Bitcoin" rate is higher than one for Loading Bitcoins. But other than that, What you see is what you get. There are no fees for loading your card or Buying Bitcoins in Wirex / E-Coin.

Thanks for the reply. I currently use your service for the virtual card. Just a little advice, if you want to stay competitive on the market you should consider revising your exchange rates because 3% lower exchange rate is rather large fee to pay when loading the card. If I were to order physical card I would probably switch from you to xapo.

Interesting point. I will pass it to the management team

[Subw]

WTF!?

Bitcoin Account Balance ฿ 0.405675
Maximum Amount -> 0.10520926 (Requested amount has been adjusted according to your account balance)

fix your fucking software!

[adrian7000]

WTF!?

Bitcoin Account Balance ฿ 0.405675
Maximum Amount -> 0.10520926 (Requested amount has been adjusted according to your account balance)

fix your fucking software!

Probably you have just deposited 0.3 btc and your transaction still has 0 confirmations? Deposit will show in your balance but you won't be able to use it until the transaction is confirmed on blockchain.

[Subw]

well yes but i received email saying:

Deposit Completed
Dear Customer,
We have received 0.3 BTC.

So i did not checked whether it is confirmed or not on blockchain

[adrian7000]

When you think about it it's logical you have to wait for confirmations before you are allowed to use the money, but I agree they should change it so unconfirmed deposits don't show in balance.

[lex.l1]

any news on the card loading problem? should we expect it to resume today?

[PlotTwisted]

Site is not logging in, please check it.

[benedettoscordo]

e-coin
1. nonexistent service
2. EUR 400 on locked vcc, despite me being verified.

7 days and still no response in the mail

I try to buy bitcoins and fails with a message so

REF: 80078a39c5b04b35b9dd53ca1f653716

Error: Your account Appears to be blocked by the bank, Hence the load card transaction can not be completed. We are checking with the bank and trying to unblock your account - will keep you posted

Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.

Kind Regards,



They have stolen 400 Euros
sh
sorry for my english

[aghaking]

Is there anyway to expedite the verification process? I've been waiting for 1 week.

[MadGamer]

Is there anyway to expedite the verification process? I've been waiting for 1 week.

Wirex has already started to lose some credibility by now , I doubt think It's a good idea to continue using them and certainly not providing them with your personal information's. I suggest switching to CoinsBank , they have late response sometimes but the service is definitely high quality.

[benedettoscordo]

ecoin scammed 400 euro....happy happy

grrrrrrr

[PolyPanto]

e-coin
1. nonexistent service
2. EUR 400 on locked vcc, despite me being verified.

7 days and still no response in the mail

I try to buy bitcoins and fails with a message so

REF: 80078a39c5b04b35b9dd53ca1f653716

Error: Your account Appears to be blocked by the bank, Hence the load card transaction can not be completed. We are checking with the bank and trying to unblock your account - will keep you posted
Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.
Kind Regards,
They have stolen 400 Euros
sh
sorry for my english

ecoin scammed 400 euro....happy happy
grrrrrrr

Thank you @benedettoscordo for the provided information, as I almost opened account and wanted to deposit money their the only thing stopped me was verification and problem to do 3rd party transactions, so now I read more and more complaints about ecoin/wirex that there are bugs, maybe it is connected to the change of website...but don't think that customers care whose fault it is..it will be very difficult to return trust with such cases..

[Wirex]

any news on the card loading problem? should we expect it to resume today?

Hey. Unfortunately, the card loading service was temporarily unavailable for a few hours. We apologize for the inconvenience. Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists.

[Wirex]

Site is not logging in, please check it.

Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists.

[Wirex]

e-coin
1. nonexistent service
2. EUR 400 on locked vcc, despite me being verified.

7 days and still no response in the mail

I try to buy bitcoins and fails with a message so

REF: 80078a39c5b04b35b9dd53ca1f653716

Error: Your account Appears to be blocked by the bank, Hence the load card transaction can not be completed. We are checking with the bank and trying to unblock your account - will keep you posted

Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.

Kind Regards,

They have stolen 400 Euros
sh
sorry for my english

"Scam"? Again? Come one, Wirex have been around for 3 years already, and developed the service way further than any other bitcoin debit card service. Why bother "scamming" our users, When we can aim for long term success? Come on, be real. Yes, there are issues, like with any service growing fast and offering new features all the time, but none of the issues of any user is left unresolved. Please, look at facts, not emotions ok?

Now, If you already wrote to support, please give me your support ticket number and your Wirex Registered Email, and I might be able to speed thing up a bit.

[ptiper21]

it could be better to work in making a platform opened 24 hours everyday... this is the problem last months!!!