Bitcoin debit card

[gosha@e-coin]

Hello Gosha, may I request that you look into my ticket? I deposited BTC and it's not visible anymore in my wallet.
I sent a support ticket, but I'd be grateful if someone may look into this as soon as possible.

My ticket is: "Your request (39905) has been received and is being reviewed by our support staff."

Can't see any issue with your account - the deposit is in, and you have already transferred some BTC to another wallet after that deposit. Seems like you've panicked too early.. Remember, it takes some time to for the deposits to settle - confirmations from the blockchain are not instant (unless you are using a wallet supporting BitGo Instant for making the deposits)

No no, you misunderstand. Please allow me to explain:

1. I had 1.18 BTC in my account.
2. I deposited 6.039 BTC in my account (not yet confirmed as you saw in screenshot).
3. I send 1.18 BTC in a different wallet.
4. When the 6 BTC that I sent to e-coin was confirmed, my balance went down to 4.85 BTC.

Can you please take a look and see?

will have a look, no worries

[1714466802]

1714466802

[1714466802]

1714466802

[1714466802]

1714466802

[gosha@e-coin]

Hello i have a Problem, i made a Deposit and After that was successful I would to withdraw my money to my card, but I became a failure message that my withdraw failed
I wrote to the support but till now I became no answer

Thank you for your help

If your attempt to load your card with EURO its currently unavailable. USD and GBP are now available. There is the option of next day load available here https://blog.wirexapp.com/faq-load-2500-onto-wirex-card/

Euro will be available again tomorrow. Sorry for the inconvenience.

Till now the Card load with Euro is still not possible. Can you Tell me when it is possible?

it is available since yesterday afternoon

[gosha@e-coin]

Hello i have a Problem, i made a Deposit and After that was successful I would to withdraw my money to my card, but I became a failure message that my withdraw failed
I wrote to the support but till now I became no answer

Thank you for your help

please, PM your registered e-mail

[gosha@e-coin]

Hey Wirex,

I have an account which has this issue:

once in a while, when i log in, i receive emails for "deposit confirmed" and new transactions show up as 'confirmed' in my e-coin account. However, after 10-15 minutes, the balance goes away. It is a bug of some sort, but it would be great if you could investigate, as it may also be a security problem in the future (if someone gets a mistaken deposit and could withdraw it, you'll cover it).

If you want more details, I could give them privately.

btw: I think a bug bounty program would be beneficial for the company (after the new platform is successfully set up, of course)

we are aware of the bugs, mate, they are being fixed and will all be fixed with the new platform.

the described issue with deposits could be caused by one of the recent fixes which is reprocessing all your potentially pending deposits, which in some cases leads to old ones being reflected as new - the balance, in such cases, is corrected after the next login (or, as in your case, after 10-15 mins).

If you think something is wrong/missing, please, PM your registered e-mail, and we will have a look

[vodaljepa]

I switched to coinsbank aka bit-x and it was the best decision ever, if you have issues with e-coin I advise you to do the same

[gosha@e-coin]

I switched to coinsbank aka bit-x and it was the best decision ever, if you have issues with e-coin I advise you to do the same

yes, we are going through the growth problems, yes, there are issues caused by the on-going switch to the new platform, which will be much wider and better.

But, in your particular case, has any one issue you've had not been resolved? Don't think so (have checked, actually - not the case).

Guys, please, don't make far going conclusions based on temporary issues you may have had. Any cutting edge startup will have those at one stage or another, it may take some time to resolve and improve everything, but it will happen very soon.

[zoltarspecial]

Hi,

i have a problem, i was trying to buy BTC with EUR card, but the purchase is failed, but CC was charged of 189.52 eur. It is possible to have my BTC exchanged at the quote present at that moment?

The error i received is that : 6508a36d14b64934a4628482dd9d6b40


Thanks.

Did you email support@e-coin.io yet? Please make a ticket and they will fix your account issue. If your account was debited the support team will go and fix your issue.

Hi, still not received EUR card balance back or BTC and still no answer from support. Write now you a PM with my details. THis istuation is annoying.

[CryptoBillboard]

Looks like some paid shills. I have used Wirex for the last few months. No other card lets you convert bitcoin-fiat-bitcoin. With this price rise the last month I was able to take advantage and make some major money. Well,  maybe not major but a few hundred $.

Anyways guys thanks for your work. I am excited for wirexapp.com to be live. Is there a set date yet?

[OmegaStarScream]

I'm trying to load my card and it says it will be proceed or something like that but nothing happened and I still have the balance on the bitcoin address and not the card balance ? how much should I wait ? since I didn't receive any PM's or anything .

[anubizz]

I have used Wirex for the last few months. No other card lets you convert bitcoin-fiat-bitcoin.

Not true!

[vodaljepa]

Looks like some paid shills. I have used Wirex for the last few months. No other card lets you convert bitcoin-fiat-bitcoin. With this price rise the last month I was able to take advantage and make some major money. Well,  maybe not major but a few hundred $.

Anyways guys thanks for your work. I am excited for wirexapp.com to be live. Is there a set date yet?

Oh yes I am a total paid shill, forgot to mention that
E-coin was good, now it sucks, plain and simple

[gosha@e-coin]

I'm trying to load my card and it says it will be proceed or something like that but nothing happened and I still have the balance on the bitcoin address and not the card balance ? how much should I wait ? since I didn't receive any PM's or anything .

have you written to support? what's your registered e-mail?

[OmegaStarScream]

I'm trying to load my card and it says it will be processed or something like that but nothing happened and I still have the balance on the bitcoin address and not the card balance ? how much should I wait ? since I didn't receive any PM's or anything .

have you written to support? what's your registered e-mail?

I didn't but I got it sorted when I tried for a second time. It should be fixed, though. Since you receive no email when you ask for loading card so you don't really know if you are going to receive it or when you are going to receive or anything ...

[oli123123]

Hello, Earlier I got a free virtual card and a plastic card from you, I couldn't activate the plastic one though. Anyway, I activated the virtual one and loaded some balance into it yet whenever I try to make a payment it gets rejected, why?

[gosha@e-coin]

Hello, Earlier I got a free virtual card and a plastic card from you, I couldn't activate the plastic one though. Anyway, I activated the virtual one and loaded some balance into it yet whenever I try to make a payment it gets rejected, why?

couldn't tell without looking into it; please, PM your registered e-mail and write to support@e-coin.io describing the issue in detail

[oli123123]

Hello, Earlier I got a free virtual card and a plastic card from you, I couldn't activate the plastic one though. Anyway, I activated the virtual one and loaded some balance into it yet whenever I try to make a payment it gets rejected, why?

couldn't tell without looking into it; please, PM your registered e-mail and write to support@e-coin.io describing the issue in detail

PM'd you with my registered email, also I tried shopping on Steam and it was successful so I guess I just can't use it on local sites, can I pay on local sites with the plastic card?

[gosha@e-coin]

Hello, Earlier I got a free virtual card and a plastic card from you, I couldn't activate the plastic one though. Anyway, I activated the virtual one and loaded some balance into it yet whenever I try to make a payment it gets rejected, why?

couldn't tell without looking into it; please, PM your registered e-mail and write to support@e-coin.io describing the issue in detail

PM'd you with my registered email, also I tried shopping on Steam and it was successful so I guess I just can't use it on local sites, can I pay on local sites with the plastic card?

that could be the reason - we can't really tell for each particular merchant/site.
will check with the bank and let you know though...

[httpster]

Looks like buying bitcoins options is not working, I get "failed" message everytime I try to buy bitcoins. This makes Satoshi sad, you know ..

[FundsMoney]

Looks like buying bitcoins options is not working, I get "failed" message everytime I try to buy bitcoins. This makes Satoshi sad, you know ..

Indeed, I get that fail message too. Probably because it's weekend. Would appreciate an approximate ETA when the BUY feature works again. @Wirex

[gosha@e-coin]

Looks like buying bitcoins options is not working, I get "failed" message everytime I try to buy bitcoins. This makes Satoshi sad, you know ..

Indeed, I get that fail message too. Probably because it's weekend. Would appreciate an approximate ETA when the BUY feature works again. @Wirex

tech team on it, will update soonest