Bitcoin debit card

[OmegaStarScream]

Cant load card , keep getting 'Service unavailable - try again later'
edit:  cant even transfer the btcs out of ecoin!!

I'm having some issues with the service as well and gosha (OP) didn't connect since 24th october so It doesn't look too nice here...

[1714468529]

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[1714468529]

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[1714468529]

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[1714468529]

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[fromteamdj]

request #23192
hi, i load debit virtual card -1006 usd, on paypal and i wait 5-6days but money i not see on my account wirex, what problem? usually take 3 days. and how register virtual debit card my choice, cardhoderonline? what taken???

so sonebody had the problem load on paypal???

[snipie]

first time used the service here and it was a little bit difficult at the beginning but finally i could buy what i want
transferring the balance from my account to my card was frustrating and the maximum button isn't working as intended tho?
anyway figured a way to send the maximum amount
i heard that e-coin have same issue hope everything will get fixed soon, i think i am gonna give it a try other times if everything went smooth in the future

[Zebedee23]

card loading down once again!!!?
edit: works, if you get 'service unavailable' just keep trying to load, worked eventually for me

[OmegaStarScream]

request #23192
hi, i load debit virtual card -1006 usd, on paypal and i wait 5-6days but money i not see on my account wirex, what problem? usually take 3 days. and how register virtual debit card my choice, cardhoderonline? what taken???

so sonebody had the problem load on paypal???

It sometimes takes me more time. You should start counting the 5 days not when you click the withdraw button on PayPal but from when PayPal says "Completed" on the transaction details, from there It should take a few days till It appears in your Ecoin account.

[br4v37]

We are experiencing some difficulties with the USD card loading service. The service will be resumed on Monday 14 Nov 10am GMT at latest.

[br4v37]

We are experiencing some difficulties with the USD card loading service. The service will be resumed on Monday 14 Nov 10am GMT at latest.

Service is back

[ClownSpider]

HELP!

Hello

I am a customer of e-coin.
e-coin has taken my money.  410 Euros, and 252.40 USD

I have deposited bitcoin then attempted to transfer to virtual cards, not exceeding the monthly or daily limits.
The Euro card was new with no limits used for the day or month.  I tried to load the cards and received an "unknown error...."
The money was taken and not returned to my account or put on my virtual cards.

I contacted support, and was told I have reached a "lifetime limit".
I am guessing my account itself as an overall limit?  This is a NEW LIMIT e-coin created???
Because a brand new, unused EURO card was not letting me load.  I reached no daily or monthly limits.

The error message did not say I reached a limit.
It said unknown error.

I have an emergency, I must pay bills.
They said I reached a limit and did NOT return my bitcoins!   They are telling me I have to do all this verification now.  Stalling me.  I don't have time for this.  Virtual cards did not require verification in the past year.  I need to pay overdue bills NOW.  I need my money back so that I can have them back and find another service that works.

Can you please help?
Customer support is telling me I have a lifetime limit and NOT returning my money!

[OmegaStarScream]

HELP!

Hello

I am a customer of e-coin.
e-coin has taken my money.  410 Euros, and 252.40 USD

I have deposited bitcoin then attempted to transfer to virtual cards, not exceeding the monthly or daily limits.
The Euro card was new with no limits used for the day or month.  I tried to load the cards and received an "unknown error...."
The money was taken and not returned to my account or put on my virtual cards.

I contacted support, and was told I have reached a "lifetime limit".
I am guessing my account itself as an overall limit?  This is a NEW LIMIT e-coin created???
Because a brand new, unused EURO card was not letting me load.  I reached no daily or monthly limits.

The error message did not say I reached a limit.
It said unknown error.

I have an emergency, I must pay bills.
They said I reached a limit and did NOT return my bitcoins!   They are telling me I have to do all this verification now.  Stalling me.  I don't have time for this.  Virtual cards did not require verification in the past year.  I need to pay overdue bills NOW.  I need my money back so that I can have them back and find another service that works.

Can you please help?
Customer support is telling me I have a lifetime limit and NOT returning my money!

Limits for both physical and virtual cards exists since the service came to life : https://www.e-coin.io/bitcoin-debit-card-fees-and-limits however they should've told you (an error message saying that you reached your limits for example) before transferring the Bitcoins and saying you can't get them anymore... E-coin.io is losing a lot of credibility with all those issues lately. I guess you have a couple of things you could do : contact OP or br4v37 in Bitcointalk and waiting for an answer (It could take sometime) or verify your real information's If you can.

[ClownSpider]

Limits for both physical and virtual cards exists since the service came to life : https://www.e-coin.io/bitcoin-debit-card-fees-and-limits however they should've told you (an error message saying that you reached your limits for example) before transferring the Bitcoins and saying you can't get them anymore... E-coin.io is losing a lot of credibility with all those issues lately. I guess you have a couple of things you could do : contact OP or br4v37 in Bitcointalk and waiting for an answer (It could take sometime) or verify your real information's If you can.

Sir I am aware of the limits on Virtual cards, daily and month limits.
You did not understand me when I said I did NOT reach daily or monthly limits.
You missed the part when I explained one EURO card was brand new and has used NOTHING of the limits.

They are telling me my account has a lifetime limit.  Not the cards.
And that I must verify if I want my money back.

I am from the USA, and you can not use any USA phone or information.
USA is not even an option when adding a phone to verify your account.

[nicolas344]

They are having issues with their bank. Their bank said I had reached my lifetime limits too even tho I never spent more than a few hundred dollars with my real card. Nevertheless, I contacted their support, Alena took my case and after a few days of working with the bank she successfully could transfer my funds in BTC so I could move them. I think Wirex is stuck with issues with the bank and they are trying hard to fix them. 

[BingoDog]

Do every Bitcoin debit card issuers have set limits for their users? I mean not daily or monthly limits but something like "lifetime"limits?  I have Xapo card and I'm considering to take maybe another one from different issuer but so far  I haven't faced something like this type of limit.

[ClownSpider]

They are having issues with their bank. Their bank said I had reached my lifetime limits too even tho I never spent more than a few hundred dollars with my real card. Nevertheless, I contacted their support, Alena took my case and after a few days of working with the bank she successfully could transfer my funds in BTC so I could move them. I think Wirex is stuck with issues with the bank and they are trying hard to fix them. 

Alena keeps transferring my support requests to other people.
Other people keep telling me LIES about card limits.
I keep saying I had a BRAND NEW EURO card that wouldn't even load 410 EURO.
I am at the point that I am telling her to stop allowing her workers to LIE to me, give me my money back.
I am now accusing them of scam excuses and stealing.  I keep asking for my money back, and they keep lying about card limits.
I explain that I do not want to load any more cards.  I just want my money back.

They won't give it back.

[briedis.e]

I have an unrelated issue here and would love to receive some guidance/help.

Ive been scammed by someone via PayPal. I paid for a script and template first and I got nothing in return. The seller stopped responding to my e-mails and I have no way of talking to him. I am sure this was his plan all along.

I have already tried recovering my funds through paypal but I quickly received a "NOPE" response. Although I paid via Goods/Servies , PayPal decided not to reimburse any money. The seller NEVER wrote anything on the disputes no evidence etc.

It is really UNFAIR. PayPal should protect us but they dont CARE! I now presume the seller cashed out everything and Paypal did not want to reimburse me on their own.

----


How can I make a chargeback with Wirex now? I read it is possible, but not much information here. I already contacted support but I am still waiting.
My PP transactions were paid using my e-coin card, but some of the transactions date for over 20-30 days.
Do I stand a chance to win this? I lost a lot of money and I hope this is not the end...

[RichGang]

how do i trust you when you dont reply to mesages and complains

[Wirex]

They are having issues with their bank. Their bank said I had reached my lifetime limits too even tho I never spent more than a few hundred dollars with my real card. Nevertheless, I contacted their support, Alena took my case and after a few days of working with the bank she successfully could transfer my funds in BTC so I could move them. I think Wirex is stuck with issues with the bank and they are trying hard to fix them. 

Alena keeps transferring my support requests to other people.
Other people keep telling me LIES about card limits.
I keep saying I had a BRAND NEW EURO card that wouldn't even load 410 EURO.
I am at the point that I am telling her to stop allowing her workers to LIE to me, give me my money back.
I am now accusing them of scam excuses and stealing.  I keep asking for my money back, and they keep lying about card limits.
I explain that I do not want to load any more cards.  I just want my money back.

They won't give it back.

Hello Spider. Please give me your support ticket number so I can check the issue with the support team. It's kind of weird, but it is possible yuo have reached the maximum lifetime limit for a unverified card. SO I will check with them and let you know ASAP

[Wirex]

Do every Bitcoin debit card issuers have set limits for their users? I mean not daily or monthly limits but something like "lifetime"limits?  I have Xapo card and I'm considering to take maybe another one from different issuer but so far  I haven't faced something like this type of limit.

Normally, they do. It's a necessary measure, for banks (which are still the emissors of the card, so sorry) requires a KYC process to let you use your card with better limits.

[Wirex]

card loading down once again!!!?
edit: works, if you get 'service unavailable' just keep trying to load, worked eventually for me

We apologize for the inconvenience. Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists.

[daniele1975]

card loading down once again!!!?
edit: works, if you get 'service unavailable' just keep trying to load, worked eventually for me

We apologize for the inconvenience. Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists.

Really working normally? Your dev team can't solve my problem more then 3 WEEKS!!! Ticket ID: 21992

_______________
My first post was:
 Re: Bitcoin debit card
November 01, 2016, 09:37:31 PM

I don't get my bitcoins today. I got this error:

Buy Failed - Ref 63adcb8456014345b3db36380fba4b77

# 1353719 EUR->BTC   Pending   BTC+0.149023

Please complete my order, thank you

[swogerino]

Cant load card , keep getting 'Service unavailable - try again later'
edit:  cant even transfer the btcs out of ecoin!!

I was going to get this card because someone referred me to them but now I am glad I didn't.
Just asked for a cryptopay card so I hope that comes soon so I can not sway my decision again to another card.