Bitcoin debit card

[Balle1912]

hey gosha, should we count on card loading at 13:00 GMT to be restored or that hour is informational only?

hopefully yes, but it could be later - depends on the bank

Put back to 6pm (GMT) now

[1714466713]

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[1714466713]

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[1714466713]

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[adrian7000]

Problems with this site continue for me. After opening a ticket, I got this reply. Asking me to send them documents.

https://i.imgur.com/TTZHTMk.jpg

After sending them an email with the documents separately in the attachments as they asked. I receive this:

https://i.imgur.com/rwxZ52p.jpg


So you ask me to send them in the attachments. When I do that you ask me to upload them on your site. And to top it all off the "Confirm" button to upload documents on your site is not working. I tried in google chrome and firefox, on my PC and my android phone.

More than 3 weeks has passed and I am still unable to do anything with my money. You can see for yourself what's the support like. I don't know what to do now since I can't upload the documents to your site because it is not working.

EDIT: confirm button worked when I scaled the images down and uploaded the smaller versions. You should write the maximum image size or something there.

[Balle1912]

Have to say when I sent in my documents to get the card unlocked, they verified very quickly. I was expecting a week or so, but it was next day.

[ClownSpider]

e-coin.io  is down again?

Right now I had ordered a new virtual card, and it is "pending" for 2 days.
I think the card issuing bank is giving e-coin more problems again?

e-Coin:   Can you please please deliver the virtual cards today?
Pretty please!

And what is the lifetime limit on an account?
I had an account tell me I cannot buy any more virtual credit cards so I had to make a new one?

[OmegaStarScream]

e-coin.io  is down again?

Right now I had ordered a new virtual card, and it is "pending" for 2 days.
I think the card issuing bank is giving e-coin more problems again?

e-Coin:   Can you please please deliver the virtual cards today?
Pretty please!

And what is the lifetime limit on an account?
I had an account tell me I cannot buy any more virtual credit cards so I had to make a new one?

You should be able to buy 1 GBP , 1 EURO and 1 USD card from each as far as I know and the cards lifetime limits should be $ 2 500 and If you verify your account using your ID and documents then It won't have any lifetime limits , instead you will have a $ 20 000 per day limit which is more then enough.

[ClownSpider]

You should be able to buy 1 GBP , 1 EURO and 1 USD card from each as far as I know and the cards lifetime limits should be $ 2 500 and If you verify your account using your ID and documents then It won't have any lifetime limits , instead you will have a $ 20 000 per day limit which is more then enough.

That would all be great but you don't understand they are NOT giving anyone virtual Credit cards at all.
It has been saying "Pending" for 2-3 days now!

Support has not responded.
Not on e-coin or on this forum.

[ClownSpider]

e-coin also will not let me withdraw my funds!
It says it was successful but I received nothing.

[gosha@e-coin]

Problems with this site continue for me. After opening a ticket, I got this reply. Asking me to send them documents.



After sending them an email with the documents separately in the attachments as they asked. I receive this:


So you ask me to send them in the attachments. When I do that you ask me to upload them on your site. And to top it all off the "Confirm" button to upload documents on your site is not working. I tried in google chrome and firefox, on my PC and my android phone.

More than 3 weeks has passed and I am still unable to do anything with my money. You can see for yourself what's the support like. I don't know what to do now since I can't upload the documents to your site because it is not working.

EDIT: confirm button worked when I scaled the images down and uploaded the smaller versions. You should write the maximum image size or something there.

1) you were talking to different agents, and although trained to the same standards, sometimes answers may differ. Most probably the reply you received from Brian was due to the fact that you were unable to upload the documents, so, he decided to help you and allow to send them as attachments to e-mail.
The easiest way to avoid such misunderstandings is NOT TO create multiple support tickets on the same subject - then a single agent will be able to follow your case avoiding confusion.

2) file size - the maximum size is mentioned in help articles. However, good point on showing it at the upload stage, will communicate that to developers.

[gosha@e-coin]

Have to say when I sent in my documents to get the card unlocked, they verified very quickly. I was expecting a week or so, but it was next day.

thank you for confirming.

This is exactly the case in most situations. But unfortunately hundreds of literate and legit users go through that process seamlessly and it's never mentioned on forums, but one or two illiterate ones or ones who at some point had ordered cards to fake addresses and can't verify them now, tend to through all their negative emotions out here, which creates a completely wrong image of the service...

[gosha@e-coin]

You should be able to buy 1 GBP , 1 EURO and 1 USD card from each as far as I know and the cards lifetime limits should be $ 2 500 and If you verify your account using your ID and documents then It won't have any lifetime limits , instead you will have a $ 20 000 per day limit which is more then enough.

That would all be great but you don't understand they are NOT giving anyone virtual Credit cards at all.
It has been saying "Pending" for 2-3 days now!

Support has not responded.
Not on e-coin or on this forum.

what is your registered e-mail and/or support ticket number?

[ClownSpider]

what is your registered e-mail and/or support ticket number?

Thank you for responding.
My support request is number 37514

I was able to withdraw now.
But virtual cards are still not loading.  Just "Pending..."

[gosha@e-coin]

what is your registered e-mail and/or support ticket number?

Thank you for responding.
My support request is number 37514

I was able to withdraw now.
But virtual cards are still not loading.  Just "Pending..."

there is an issue with automatic identity check on the bank's side, hence the card was not issued and is pending.
It's a very rare situation, and honestly, we don't know why it happens sometimes, but it does - based on a purely automatic check the bank sometimes won't issue cards until they receive and check the ID documents (ID and address proof).

Your options are:
1) send the documents to support for them to follow up with the bank and get your account verified, which will allow you to order cards (because it's all done manually, the process may take some time)
2) if 1 seems like too much of a hassle, we can refund your payment for the card

Please, let support@wirexapp.com know what you prefer to do

[ClownSpider]

Thank you, I responded on the other thread.
In short I need to make a new account.

[gosha@e-coin]

Thank you, I responded on the other thread.
In short I need to make a new account.

ok, hope it works

[adrian7000]

Today my account was verified and I am now able to buy bitcoin. Well done ecoin. I would recommend them to anyone. Just send valid documents and they will take care of it.

Still I think you should add the verifying part in the paypal to btc tutorial to save yourself and users from this hassle. If you added that, I would firstly verify my account and then wirhdraw money from paypal. Your support would not have to bother with me at all.

EDIT: Now when I try to send BTC I bought, I get transaction failed. Is this temporary issue or I need to contact support again?

EDIT2: It was temporary.

[Pipobucc]

Disregard Deposit Complete 

[Wirex]

Disregard Deposit Complete 

Good. Let us know if you need any more help

[Wirex]

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https://wirexapp.com/blog/wirex-app-v-1-7/



We know many of you like your mobile devices, so we are happy to announce the most user-friendly version of Wirex app yet: Version 1.7.0!
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• More languages!
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[morantis]

i still never got this to work on paypal, what is the trick to getting it on there

[BASTAN]

hi, at Name on card it can be anything or must be my name ? thx