Bitcoin debit card

[Balle1912]

Great news getting rid of the 3 day hold, credit where it is due!

[1714465877]

1714465877

[1714465877]

1714465877

[1714465877]

1714465877

[emphasisx]

Tried loading my USD card 2 days ago with 0.4201 btc. The transaction went through and my btc was taken from my account but my card was never loaded. Emailed support but never got a response. I tried loading 0.022216 yesterday and my card was loaded fairly quickly.

[gosha@e-coin]

Tried loading my USD card 2 days ago with 0.4201 btc. The transaction went through and my btc was taken from my account but my card was never loaded. Emailed support but never got a response. I tried loading 0.022216 yesterday and my card was loaded fairly quickly.

what's your registered e-mail?

[emphasisx]

Tried loading my USD card 2 days ago with 0.4201 btc. The transaction went through and my btc was taken from my account but my card was never loaded. Emailed support but never got a response. I tried loading 0.022216 yesterday and my card was loaded fairly quickly.

what's your registered e-mail?

Sent you a PM

[gosha@e-coin]

Tried loading my USD card 2 days ago with 0.4201 btc. The transaction went through and my btc was taken from my account but my card was never loaded. Emailed support but never got a response. I tried loading 0.022216 yesterday and my card was loaded fairly quickly.

what's your registered e-mail?

Sent you a PM

sorted

[emphasisx]

I had the BTC credited to my account. I tried loading and my card was loaded within minutes. Thanks!

[Jeremycoin]

Please resolve my problem here, 2 days ago I transferred my Bitcoin from my account to my Bitcoin wallet. But I still haven't received the Bitcoin til now, and the transaction is not appears in my account.

>> what is your registered e-mail, please?

Problem resolved, the $1 is back

Thanks, I've received the Bitcoin back to my account. And I just tried to transfer it again, and it worked.
Thank you very much

[justme2016]

I received this msg: ''This request was closed and merged into request #35750 "Transfer Confirmation Required".   

I no longer understand anything...

avoid sending multiple requests on the same subject - it will make things easier and quicker for you and for us

Hello again! 24 hours ago I tried to transfer btc in another wallet, I did not receive the confirmation email. But the money did not reach the other wallet, and they are no longer in account E-coin... they disappeared!
I start to believe that you make fun of me... I try 6 days to transfer money elsewhere . My email is : kpe_ion@yahoo.ro can success after so many days to solve this problem !

[NRF]

Wow am I starting to get pissed off with e-coin.



First they don't transfer a refund from my virtual card to the physical card until after a week of emails that they 'didn't receive'.



Now they have charged me me twice for a transaction putting my card into negatives and when I query it they send a word document that I must ether send in via mail withing 10 days (I am on the opposite side of the earth) or FAX it.... who has a FAX these days???



On top of that, in order to get support moving I need to come to a bitcoin forum to kick them into action.



BE VERY WARY PEOPLE, it may be that the vendor has charged the card twice but it e-coin should not be throwing up barriers to get it resolved, you can see the two identical transactions on my statement, my card has a NEGATIVE BALANCE, it should be very obvious to them what is going on but they are stonewalling me.


Time to see if I can find someone with a fax machine I suppose.

[NRF]

UPDATE: Their FAX number either doesn't work from where I am or just doesn't work at all.


So, my only other option would be to try to send it and hope for the best to beat the 10 day time limit EXCEPT they don't include an address to send it to.


I really want to like these guys, I really want to use their services but it is looking like amateur hour at the moment over there.

[Wirex]

https://blog.wirexapp.com/faq-3-day-bitcoins/

We are happy to inform you that we have been successful in lifting the 3-working-day hold for all bitcoins bought through the E-Coin platform. Now you can transfer bitcoins from your wallet without delay!

This hold was a temporary security measure and was applicable to all bitcoins bought from E-Coin (but did not affect bitcoins bought/transferred from other platforms).

As a side effect, we are no longer accepting Sofort Uberweisung, Poli and Neosurf as Alternative Payment Method to load your E-Coin cards.

[gosha@e-coin]

I received this msg: ''This request was closed and merged into request #35750 "Transfer Confirmation Required".   

I no longer understand anything...

avoid sending multiple requests on the same subject - it will make things easier and quicker for you and for us

Hello again! 24 hours ago I tried to transfer btc in another wallet, I did not receive the confirmation email. But the money did not reach the other wallet, and they are no longer in account E-coin... they disappeared!
I start to believe that you make fun of me... I try 6 days to transfer money elsewhere . My email is : kpe_ion@yahoo.ro can success after so many days to solve this problem !

initially the issue was caused by you trying to transfer BTC out just after the Buy transaction. Which was communicated both here and in Support's replies to your multiple tickets on the same subject. Are you receiving those replies?

All sorted, all should be showing in your balance, the 3-day hold has since then been removed, please, try again.

[gosha@e-coin]

UPDATE: Their FAX number either doesn't work from where I am or just doesn't work at all.


So, my only other option would be to try to send it and hope for the best to beat the 10 day time limit EXCEPT they don't include an address to send it to.


I really want to like these guys, I really want to use their services but it is looking like amateur hour at the moment over there.

man, what on earth are you talking about??? you seem to be mixing up everything possible and impossible..

From your description, the issues you are having are to do with the spend transactions on your card, not load with BTC which is the service we offer. We have no control or influence on your spend transactions whatsoever. Negative balances may appear when you use your card at different places too quickly - when the previous transaction has not yet fully settled, you make another one for the amount higher than actually available in your card, hence the negative amount. It could also be balance holds on your card - where a fuel station, for instance is blocking a higher amount than you actually spend on fuel and then returns it to your balance, but that happens a while later, and in between you could see negative balance on your card.

Again, this has nothing to do with us and if you think something is wrong with such transaction, there are a couple of ways to go about it:
- wait for all the pending transactions to settle / be returned to the balance
- send a claim to the bank initiating an investigation. Which is what the form sent to you by support is meant for. And there is no need to use fax, where did you get that idea from?? Just fill and sign the form and send the scan back to our support for addressing further to the bank.

Furthermore, all your issues that ever happened (most caused by yourself) have all been resolved.

Please, people, don't confuse apples with oranges, don't blame anyone for no good reason without understanding the issue first, don't create panic over nothing, keep it real..

[gosha@e-coin]

UPDATE: Their FAX number either doesn't work from where I am or just doesn't work at all.


So, my only other option would be to try to send it and hope for the best to beat the 10 day time limit EXCEPT they don't include an address to send it to.


I really want to like these guys, I really want to use their services but it is looking like amateur hour at the moment over there.

UPDATE?? On WHAT?? We don't even have a fax number, who uses fax these days? just e-mail the form back to support and don't confuse yourself and others..

[OmegaStarScream]

https://blog.wirexapp.com/faq-3-day-bitcoins/

We are happy to inform you that we have been successful in lifting the 3-working-day hold for all bitcoins bought through the E-Coin platform. Now you can transfer bitcoins from your wallet without delay!

This hold was a temporary security measure and was applicable to all bitcoins bought from E-Coin (but did not affect bitcoins bought/transferred from other platforms).

As a side effect, we are no longer accepting Sofort Uberweisung, Poli and Neosurf as Alternative Payment Method to load your E-Coin cards.

Pending while depositing Bitcoin (3/3 confirmation issue) is gone as well ?

[gosha@e-coin]

https://blog.wirexapp.com/faq-3-day-bitcoins/

We are happy to inform you that we have been successful in lifting the 3-working-day hold for all bitcoins bought through the E-Coin platform. Now you can transfer bitcoins from your wallet without delay!

This hold was a temporary security measure and was applicable to all bitcoins bought from E-Coin (but did not affect bitcoins bought/transferred from other platforms).

As a side effect, we are no longer accepting Sofort Uberweisung, Poli and Neosurf as Alternative Payment Method to load your E-Coin cards.

Pending while depositing Bitcoin (3/3 confirmation issue) is gone as well ?

what do you mean?

[OmegaStarScream]

https://blog.wirexapp.com/faq-3-day-bitcoins/

We are happy to inform you that we have been successful in lifting the 3-working-day hold for all bitcoins bought through the E-Coin platform. Now you can transfer bitcoins from your wallet without delay!

This hold was a temporary security measure and was applicable to all bitcoins bought from E-Coin (but did not affect bitcoins bought/transferred from other platforms).

As a side effect, we are no longer accepting Sofort Uberweisung, Poli and Neosurf as Alternative Payment Method to load your E-Coin cards.

Pending while depositing Bitcoin (3/3 confirmation issue) is gone as well ?

what do you mean?

I'm pretty sure there was an issue last time I deposited Bitcoin into my E-coin account . It was saying "Pending" and the balance wasn't showing in my account even if I had 3/3 confirmation in the blockchain.

[gosha@e-coin]

https://blog.wirexapp.com/faq-3-day-bitcoins/

We are happy to inform you that we have been successful in lifting the 3-working-day hold for all bitcoins bought through the E-Coin platform. Now you can transfer bitcoins from your wallet without delay!

This hold was a temporary security measure and was applicable to all bitcoins bought from E-Coin (but did not affect bitcoins bought/transferred from other platforms).

As a side effect, we are no longer accepting Sofort Uberweisung, Poli and Neosurf as Alternative Payment Method to load your E-Coin cards.

Pending while depositing Bitcoin (3/3 confirmation issue) is gone as well ?

what do you mean?

I'm pretty sure there was an issue last time I deposited Bitcoin into my E-coin account . It was saying "Pending" and the balance wasn't showing in my account even if I had 3/3 confirmation in the blockchain.

could have been a temporary or one-off thing, haven't heard of such issues recently. Unless some people are still using very old wallet addresses, which we had warned about not using on numerous occasions

[NRF]

UPDATE: Their FAX number either doesn't work from where I am or just doesn't work at all.


So, my only other option would be to try to send it and hope for the best to beat the 10 day time limit EXCEPT they don't include an address to send it to.


I really want to like these guys, I really want to use their services but it is looking like amateur hour at the moment over there.

UPDATE?? On WHAT?? We don't even have a fax number, who uses fax these days? just e-mail the form back to support and don't confuse yourself and others..

Don't attack me because of your practices.


Go look at YOUR DISPUTE FORM for the FAX number and postal comments.

[NRF]

Here is the text from the first page of the disputes form;-

CH Details




04/06/2016

Dear XXXXX

Account number: **** **** **** XXXX

Thank you for your recent communication to alert us of transactions on your card that you wish to query. 


In order for us to investigate this transaction:
 
•   Please complete the form provided.

•   Please sign and date the form and return it to us in the envelope provided within 10 days of the date of this letter. 
(If you have access to a fax machine, this form may be returned to 0121 410 4570)

•   If we do not receive the enclosed form within 10 days we will assume that you no longer wish to pursue this matter.


We look forward to receiving this form as soon as possible. If you have any questions, please call our customer services team and we will be happy to help.


Yours sincerely




Dispute Team

See the demand to be returned by post?  See the fax number? 


If it isn't your fax number whos is it?  Who are you requesting I send my personal details to? 


Can you see a problem?



Don't make out like I am some sort of wacko, it is YOUR MISTAKE.  An apology would be nice about now.