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gosha@e-coin (OP)
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January 06, 2017, 01:44:50 PM |
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Today my account was verified and I am now able to buy bitcoin. Well done ecoin. I would recommend them to anyone. Just send valid documents and they will take care of it.
Still I think you should add the verifying part in the paypal to btc tutorial to save yourself and users from this hassle. If you added that, I would firstly verify my account and then wirhdraw money from paypal. Your support would not have to bother with me at all.
EDIT: Now when I try to send BTC I bought, I get transaction failed. Is this temporary issue or I need to contact support again?
EDIT2: It was temporary.
The need to have a verified account is mentioned in the guide: https://wirexapp.com/blog/how-to-buy-bitcoins-with-paypal/What is the error you are getting? Trying to transfer BTC to another wallet? Are you receiving the confirmation e-mail? At which stage is the failure happening? Please, write to support@wirexapp.com or PM with the full details / screenshots |
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Transactions must be included in a block to be properly completed. When you send a transaction, it is broadcast to miners. Miners can then optionally include it in their next blocks. Miners will be more inclined to include your transaction if it has a higher transaction fee.
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levathianZ1
Member
 Offline
Activity: 68
Merit: 10
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January 06, 2017, 02:57:44 PM |
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Just withdrew 243 GBP from pp to my card, tried to buy btc and got this error:
REF:a7a9c76284bc4cac847d44e3692f3d5b
Error: Your account appears to be blocked by the bank, hence the card load transaction cannot be completed. We are checking with the bank and trying to unblock your account - will keep you posted
I have sent an email to your support but i hope you can escalate this
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adrian7000
Newbie
Offline
Activity: 32
Merit: 0
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January 07, 2017, 01:24:37 AM |
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Today my account was verified and I am now able to buy bitcoin. Well done ecoin. I would recommend them to anyone. Just send valid documents and they will take care of it.
Still I think you should add the verifying part in the paypal to btc tutorial to save yourself and users from this hassle. If you added that, I would firstly verify my account and then wirhdraw money from paypal. Your support would not have to bother with me at all.
EDIT: Now when I try to send BTC I bought, I get transaction failed. Is this temporary issue or I need to contact support again?
EDIT2: It was temporary.
The need to have a verified account is mentioned in the guide: https://wirexapp.com/blog/how-to-buy-bitcoins-with-paypal/What is the error you are getting? Trying to transfer BTC to another wallet? Are you receiving the confirmation e-mail? At which stage is the failure happening? Please, write to support@wirexapp.com or PM with the full details / screenshots Nice it was finally added. I wrote here about it last week when it still wasn't added in the tutorial. It was a temporary issue. Keep up the good work. |
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Balle1912
Member
Offline
Activity: 108
Merit: 10
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January 07, 2017, 08:29:24 AM |
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Just withdrew 243 GBP from pp to my card, tried to buy btc and got this error:
REF:a7a9c76284bc4cac847d44e3692f3d5b
Error: Your account appears to be blocked by the bank, hence the card load transaction cannot be completed. We are checking with the bank and trying to unblock your account - will keep you posted
I have sent an email to your support but i hope you can escalate this
Have you verified your account (with ecoin)? You need to do that now to do what you want to do. |
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gosha@e-coin (OP)
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January 07, 2017, 09:32:39 AM |
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Just withdrew 243 GBP from pp to my card, tried to buy btc and got this error:
REF:a7a9c76284bc4cac847d44e3692f3d5b
Error: Your account appears to be blocked by the bank, hence the card load transaction cannot be completed. We are checking with the bank and trying to unblock your account - will keep you posted
I have sent an email to your support but i hope you can escalate this
what's your registered e-mail and/or support ticket number? |
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levathianZ1
Member
Offline
Activity: 68
Merit: 10
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January 07, 2017, 01:03:06 PM |
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Just withdrew 243 GBP from pp to my card, tried to buy btc and got this error:
REF:a7a9c76284bc4cac847d44e3692f3d5b
Error: Your account appears to be blocked by the bank, hence the card load transaction cannot be completed. We are checking with the bank and trying to unblock your account - will keep you posted
I have sent an email to your support but i hope you can escalate this
what's your registered e-mail and/or support ticket number? |
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gosha@e-coin (OP)
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January 07, 2017, 01:42:34 PM |
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Just withdrew 243 GBP from pp to my card, tried to buy btc and got this error:
REF:a7a9c76284bc4cac847d44e3692f3d5b
Error: Your account appears to be blocked by the bank, hence the card load transaction cannot be completed. We are checking with the bank and trying to unblock your account - will keep you posted
I have sent an email to your support but i hope you can escalate this
what's your registered e-mail and/or support ticket number? your account is not verified - as stated multiple times, paypal loads are now only allowed for verified accounts. Support will be answering you shortly with further instructions |
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levathianZ1
Member
Offline
Activity: 68
Merit: 10
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January 07, 2017, 03:35:18 PM |
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Just withdrew 243 GBP from pp to my card, tried to buy btc and got this error:
REF:a7a9c76284bc4cac847d44e3692f3d5b
Error: Your account appears to be blocked by the bank, hence the card load transaction cannot be completed. We are checking with the bank and trying to unblock your account - will keep you posted
I have sent an email to your support but i hope you can escalate this
what's your registered e-mail and/or support ticket number? your account is not verified - as stated multiple times, paypal loads are now only allowed for verified accounts. Support will be answering you shortly with further instructions Sent documents. |
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Abmom191
Newbie
Offline
Activity: 2
Merit: 0
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January 09, 2017, 07:53:57 AM |
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Hello. My documents were verified on Wednesday but I still cant move money from the card to bitcoin. I sent a email to support on Thursday but no reply yet, please check on my ticket 38416 Thanks
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Wirex
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January 09, 2017, 05:37:18 PM |
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Hello. My documents were verified on Wednesday but I still cant move money from the card to bitcoin. I sent a email to support on Thursday but no reply yet, please check on my ticket 38416 Thanks
Ok, now I will check your ticket with the support team. Please have patience while the support team check the issue. I will let you know as soon as they answer. |
Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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faccone7070
Newbie
Offline
Activity: 11
Merit: 0
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January 09, 2017, 11:56:51 PM |
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My account verified now, but when i try to transfer money from Bitcoin Account Balance to my Bitcoin wallet i get this error:
Transfer Failed
Dear Customer,
There was an issue with your Transfer, please contact support, quoting REF:a172924f5ff74f158a0a60c2f21bf047
I have try to send different amounts, not works, always get this error.
Ticket: 38061
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Yuuto
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January 10, 2017, 12:54:42 AM |
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I've just heard of this e-coin bitcoin credit card, have to say that a lot of my bitcin friends have recommended this service to me because you could actually use this service without verifying your identity and therefore not sacrificing your anonymity in the process.
I believe that this is what bitcoin is all about, protecting the privacy of people.
Keep up the good work e-coin, I'm sure I'll order one of them soon in the future.
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Balle1912
Member
Offline
Activity: 108
Merit: 10
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January 10, 2017, 08:56:09 AM |
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I've just heard of this e-coin bitcoin credit card, have to say that a lot of my bitcin friends have recommended this service to me because you could actually use this service without verifying your identity and therefore not sacrificing your anonymity in the process.
I believe that this is what bitcoin is all about, protecting the privacy of people.
Keep up the good work e-coin, I'm sure I'll order one of them soon in the future.
Beware that although it can be used anonymously some functions only work for verified accounts. In particular check the last few pages of this thread! |
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zoltarspecial
Newbie
Offline
Activity: 52
Merit: 0
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January 10, 2017, 04:02:12 PM |
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Hi, i sent my documents this morning. How much time i have to wait for verification? I need to spend my money withdraw from Paypal..i have the same hassle of other users..
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Balle1912
Member
Offline
Activity: 108
Merit: 10
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January 10, 2017, 05:02:49 PM |
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Hi, i sent my documents this morning. How much time i have to wait for verification? I need to spend my money withdraw from Paypal..i have the same hassle of other users..
Mine took about one working day. |
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Abmom191
Newbie
Offline
Activity: 2
Merit: 0
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January 11, 2017, 04:14:38 PM
Last edit: January 11, 2017, 04:32:03 PM by Abmom191 |
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Hello. My documents were verified on Wednesday but I still cant move money from the card to bitcoin. I sent a email to support on Thursday but no reply yet, please check on my ticket 38416 Thanks
Ok, now I will check your ticket with the support team. Please have patience while the support team check the issue. I will let you know as soon as they answer. delete, working now |
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jonabay8
Newbie
Offline
Activity: 20
Merit: 0
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January 11, 2017, 06:49:51 PM |
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Hi, Wirex.
Do I have to send my documents every time I order a new card (so 3 times for the 3 cards) or only 1 time? thanks.
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OmegaStarScream
Staff
Legendary
Offline
Activity: 3458
Merit: 6105
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January 12, 2017, 07:15:01 AM |
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Hi, Wirex.
Do I have to send my documents every time I order a new card (so 3 times for the 3 cards) or only 1 time? thanks.
Unless you are ordering the cards from different new accounts each time , you should only verify your documents once and the new cards will be created based on those documents each time. If you don't know the procedure on documents verification then check their blog post : https://blog.e-coin.io/how-why-to-verify-e-coin-debit-card-4a7e20d25f14#.12wwfq4f0 |
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