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gosha@e-coin (OP)
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February 20, 2017, 03:25:04 PM |
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Hello, I made on Saturday a deposit on my Wirex account, till now the deposit is not booked.
It shows only bitcoins received in my history
I contacted the support but till now I don't receive an answer.
Can you help me.
all resolved, correct? |
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gosha@e-coin (OP)
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February 20, 2017, 03:27:18 PM |
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I've had numerous problems with e-coin myself, as anyone can see along this thread, but all ended up resolved by their team, some sooner than I expected and some not.
I just deposited 0.3 BTC on my wallet, waited 5 confirmations and tried to load my card, with ALOT of emotions of my transaction might get stuck.
So here I am, on a non working sunday night and my transaction went through in 1 minute.
So yes, lets mention the good parts about e-coin as well, not just the bad.
First time i'm replying to this service without complaining hehe.
Have a productive and ticket resolving week e-coin, thanks.
Good for you that it did not got stuck like it happen to me. What I must do for not get my funds disappear? from what I can conclude, i think at this point its just a matter of luck I would still insist you having at least 5 confirmations before moving the funds on your card from what i have gathered, e-coin it relying on an external api that is not owned by them, i forgot the name, and when that thing goes nuts, so do our transactions an explanation was done earlier, not sure you had read it. Also not sure where your "gathered" information comes from. Is there still an issue or has it been solved? |
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gosha@e-coin (OP)
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February 20, 2017, 03:28:43 PM |
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Thanks for the reply gosha , do you mind please fix the bug of funds disappearing when withdrawing BTC? or at least restore my bugged funds to my account balance?
Thank you.
need your ticket number or registered e-mail to have this looked into |
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upsidedown75
Legendary
 Offline
Activity: 1288
Merit: 1036
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February 21, 2017, 07:58:21 AM |
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I've had numerous problems with e-coin myself, as anyone can see along this thread, but all ended up resolved by their team, some sooner than I expected and some not.
I just deposited 0.3 BTC on my wallet, waited 5 confirmations and tried to load my card, with ALOT of emotions of my transaction might get stuck.
So here I am, on a non working sunday night and my transaction went through in 1 minute.
So yes, lets mention the good parts about e-coin as well, not just the bad.
First time i'm replying to this service without complaining hehe.
Have a productive and ticket resolving week e-coin, thanks.
Good for you that it did not got stuck like it happen to me. What I must do for not get my funds disappear? I really found it really hard to put my money into debit card that they take monthly fee, the only time I use them is when I want to buy online, the best thing to do is to use local bitcoin and exchange your bitcoin into either cash or find into your PayPal or any other online money transfer that you use. |
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lex.l1
Newbie
Offline
Activity: 52
Merit: 0
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February 21, 2017, 11:49:20 AM |
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I've had numerous problems with e-coin myself, as anyone can see along this thread, but all ended up resolved by their team, some sooner than I expected and some not.
I just deposited 0.3 BTC on my wallet, waited 5 confirmations and tried to load my card, with ALOT of emotions of my transaction might get stuck.
So here I am, on a non working sunday night and my transaction went through in 1 minute.
So yes, lets mention the good parts about e-coin as well, not just the bad.
First time i'm replying to this service without complaining hehe.
Have a productive and ticket resolving week e-coin, thanks.
Good for you that it did not got stuck like it happen to me. What I must do for not get my funds disappear? from what I can conclude, i think at this point its just a matter of luck I would still insist you having at least 5 confirmations before moving the funds on your card from what i have gathered, e-coin it relying on an external api that is not owned by them, i forgot the name, and when that thing goes nuts, so do our transactions an explanation was done earlier, not sure you had read it. Also not sure where your "gathered" information comes from. Is there still an issue or has it been solved? No, no issues as of lately, hope it stays the same. I mean i can't load my card since yesterday but your message says its from the bank so no point on complaining about that since its not your guys fault. Regarding of the info, i was checking your twitter one time and saw a tweet made some time ago saying e-coin will be resume when a bitcoin ledger will be online, something like blockchain but different, i forgot the name. I presume thats where you guys are getting the confirmations on btc transactions and price fluctuation and etc, so when they have problems e-coin also have problems. Its just my deduction, if im wrong then im wrong and i appologise. We get crazy when tx have problems )) A live chat support would do wonders for us hehe |
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Addisonbt
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February 21, 2017, 12:16:04 PM |
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e-coin, oh..  I would not dare to deal with them, Scam!!! |
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bitatomic
Newbie
Offline
Activity: 17
Merit: 0
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February 21, 2017, 09:39:40 PM |
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Congrats, guys you have reduced your margin to 2.8% which is still pretty high (sometimes even more than double) compared to others:
Bitcoin Price: 999.00 EUR/BTC (at Bitstamp)
Xapo: 985.75 EUR/BTC 1.33%
Wirex: 970.99 EUR/BTC 2.80%
Cryptopay: 974.19 EUR/BTC 2.48% (+1% loading fee)
Spectrocoin: 986.60 EUR/BTC 1.24%
Uquid: 991.09894 EUR/BTC 0.79% (+1% loading fee)
Advcash: 980.59 EUR/BTC 1.84% (1 USD minimum loading fee)
Congrats?? On what? WE DID NOT CHANGE A THING. Was about to respond to the latest one from @bitatomic, but having seen this - see no point at all. This is just getting ridiculous.. @gosha you started to ignore me? You still did not explain how your bitcoin price is calculated, because we all see it's around 5% comparing to market rate (bitstamp, itbit, kraken and etc). You say it's not 5%, please provide proof. |
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bittalc1
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February 22, 2017, 12:50:23 AM |
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e-coin, oh.. I would not dare to deal with them, Scam!!! I use them all the time, they are not SCAM! So please dont talk if you dont have any proof. |
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ultracorn
Newbie
Offline
Activity: 3
Merit: 0
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February 22, 2017, 04:39:43 PM
Last edit: February 22, 2017, 05:46:03 PM by ultracorn |
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What's the average wait time when you exchange bitcoin into usd and load them into your card?
it has been sitting in pending for like 5 hours.
This is my support ticket (60629)
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OmegaStarScream
Staff
Legendary
Offline
Activity: 3458
Merit: 6105
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February 22, 2017, 06:47:52 PM |
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What's the average wait time when you exchange bitcoin into usd and load them into your card?
it has been sitting in pending for like 5 hours.
This is my support ticket (60629)
Everything except depositing your bitcoins (you should wait for three confirmation) should be instant or takes a few seconds/minutes maximum. |
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Wirex
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February 22, 2017, 08:39:22 PM |
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What's the average wait time when you exchange bitcoin into usd and load them into your card?
it has been sitting in pending for like 5 hours.
This is my support ticket (60629)
Got it. Already reported the issue to the support team. Sorry for the inconvenience |
Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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Wirex
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February 22, 2017, 08:41:08 PM |
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e-coin, oh.. I would not dare to deal with them, Scam!!! "Scam"? seriously, mate? Wirex have been around for 3 years already, and developed the service way further than any other bitcoin debit card service. Why bother "scamming" our users, When we can aim for long term success? Come on, be real. Problem is the word "scam" is really overused here! Yes, there are issues, like with any service growing fast and offering new features all the time, but none of the issues of any user is left unresolved. Please, look at facts, not emotions ok? |
Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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Wirex
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February 22, 2017, 08:45:31 PM |
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Congrats, guys you have reduced your margin to 2.8% which is still pretty high (sometimes even more than double) compared to others:
Bitcoin Price: 999.00 EUR/BTC (at Bitstamp)
Xapo: 985.75 EUR/BTC 1.33%
Wirex: 970.99 EUR/BTC 2.80%
Cryptopay: 974.19 EUR/BTC 2.48% (+1% loading fee)
Spectrocoin: 986.60 EUR/BTC 1.24%
Uquid: 991.09894 EUR/BTC 0.79% (+1% loading fee)
Advcash: 980.59 EUR/BTC 1.84% (1 USD minimum loading fee)
Congrats?? On what? WE DID NOT CHANGE A THING. Was about to respond to the latest one from @bitatomic, but having seen this - see no point at all. This is just getting ridiculous.. @gosha you started to ignore me? You still did not explain how your bitcoin price is calculated, because we all see it's around 5% comparing to market rate (bitstamp, itbit, kraken and etc). You say it's not 5%, please provide proof. I don't understand what's the problem. This difference you see is normal. On Wirex, there are two exchange rates: One for buying bitcoins and one for loading the card. The "Buy Bitcoin" rate is higher than one for "Load Card". But other than that, What you see is what you get. There are no fees for loading your card or Buying Bitcoins in Wirex / E-Coin. To verify this, please go to the website www.blockchain.info and search the Bitcoin Address number Wirex gave you to deposit your bitcoins on the right corner search panel. Then, compare the amount of bitcoins you sent to this address with the amount you received on Wirex. It should be practically the same. Every other bitcoin exchange platform works like that, but you got some issue with Wirex because...? There are opportunities for everyone in the Bitcoin Universe, why don't you go and find yours if you have so many issues with Wirex? |
Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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bitatomic
Newbie
Offline
Activity: 17
Merit: 0
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February 22, 2017, 09:17:28 PM |
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Congrats, guys you have reduced your margin to 2.8% which is still pretty high (sometimes even more than double) compared to others:
Bitcoin Price: 999.00 EUR/BTC (at Bitstamp)
Xapo: 985.75 EUR/BTC 1.33%
Wirex: 970.99 EUR/BTC 2.80%
Cryptopay: 974.19 EUR/BTC 2.48% (+1% loading fee)
Spectrocoin: 986.60 EUR/BTC 1.24%
Uquid: 991.09894 EUR/BTC 0.79% (+1% loading fee)
Advcash: 980.59 EUR/BTC 1.84% (1 USD minimum loading fee)
Congrats?? On what? WE DID NOT CHANGE A THING. Was about to respond to the latest one from @bitatomic, but having seen this - see no point at all. This is just getting ridiculous.. @gosha you started to ignore me? You still did not explain how your bitcoin price is calculated, because we all see it's around 5% comparing to market rate (bitstamp, itbit, kraken and etc). You say it's not 5%, please provide proof. I don't understand what's the problem. This difference you see is normal. On Wirex, there are two exchange rates: One for buying bitcoins and one for loading the card. The "Buy Bitcoin" rate is higher than one for "Load Card". But other than that, What you see is what you get. There are no fees for loading your card or Buying Bitcoins in Wirex / E-Coin. To verify this, please go to the website www.blockchain.info and search the Bitcoin Address number Wirex gave you to deposit your bitcoins on the right corner search panel. Then, compare the amount of bitcoins you sent to this address with the amount you received on Wirex. It should be practically the same. Every other bitcoin exchange platform works like that, but you got some issue with Wirex because...? There are opportunities for everyone in the Bitcoin Universe, why don't you go and find yours if you have so many issues with Wirex? I feel like being scamed. Why you still say you don't have fees!? I compare the prices not to other debit card services, but to exchanges like bitstamp, kraken and etc.. I compare these exchange price and your price and I find 5% fee |
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Wirex
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February 22, 2017, 11:00:47 PM |
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I feel like being scamed.
Why you still say you don't have fees!? I compare the prices not to other debit card services, but to exchanges like bitstamp, kraken and etc.. I compare these exchange price and your price and I find 5% fee
Ok, this is the last time I'm going to explain this. There are no fees for loading your card in Wirex, at all. An exchange rate and a fee are not the same thing. A "fee" relates to an individual service (issuing a permit, pulling a tooth, selling bitcoins), while a "rate" refers to the price per unit (or minute or day or whatever you want to assign this price). If there was a fee, you will see it when you buy bitcoins on Wirex or load your card. But as there's no Fee, but a different rate, then you won't see it. That's all. That's how it works, and that's how it's gonna keep working. No one is scamming you, no one is selling you something that's no true. What you see is what you get, and that's all. Can we please now, as people, as individuals, as a civilization, move on from this subject? |
Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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ptiper21
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February 22, 2017, 11:41:54 PM |
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In the end if you don't like their rate , you don't use them at all and go to other solution. Simply!
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eduBTC
Member
Offline
Activity: 74
Merit: 10
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February 23, 2017, 08:09:08 AM |
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I feel like being scamed.
Why you still say you don't have fees!? I compare the prices not to other debit card services, but to exchanges like bitstamp, kraken and etc.. I compare these exchange price and your price and I find 5% fee
Ok, this is the last time I'm going to explain this. There are no fees for loading your card in Wirex, at all. An exchange rate and a fee are not the same thing. A "fee" relates to an individual service (issuing a permit, pulling a tooth, selling bitcoins), while a "rate" refers to the price per unit (or minute or day or whatever you want to assign this price). If there was a fee, you will see it when you buy bitcoins on Wirex or load your card. But as there's no Fee, but a different rate, then you won't see it. That's all. That's how it works, and that's how it's gonna keep working. No one is scamming you, no one is selling you something that's no true. What you see is what you get, and that's all. Can we please now, as people, as individuals, as a civilization, move on from this subject? Ok, i got it. We should use different terminology: what is the size of hidden fee incorporated in your exchange rate as it is much worse compared to bitcoin exchanges and other bitcoin debit card providers (after considering the fee). Can you tell what is the margin on your exchange rate? |
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gosha@e-coin (OP)
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February 23, 2017, 10:00:45 AM |
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I really found it really hard to put my money into debit card that they take monthly fee, the only time I use them is when I want to buy online, the best thing to do is to use local bitcoin and exchange your bitcoin into either cash or find into your PayPal or any other online money transfer that you use.
could you explain what was hard, please? harder to make 1-2 clicks than dealing via localbitcoins?? |
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gosha@e-coin (OP)
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February 23, 2017, 10:03:55 AM |
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No, no issues as of lately, hope it stays the same. I mean i can't load my card since yesterday but your message says its from the bank so no point on complaining about that since its not your guys fault.
Regarding of the info, i was checking your twitter one time and saw a tweet made some time ago saying e-coin will be resume when a bitcoin ledger will be online, something like blockchain but different, i forgot the name. I presume thats where you guys are getting the confirmations on btc transactions and price fluctuation and etc, so when they have problems e-coin also have problems.
Its just my deduction, if im wrong then im wrong and i appologise. We get crazy when tx have problems ))
A live chat support would do wonders for us hehe
glad to hear that. Yet, until the change to the new platform is completed, there may still be issues, hope you guys can bare with us, it is a really daunting task, and we are throwing a lot of resources at it, yet, it does take time. Live chat functionality already is there, we are just putting off the launch because of the existing backlog of support tickets, new team members still being trained, etc. Things will be getting better! |
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gosha@e-coin (OP)
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February 23, 2017, 10:08:50 AM |
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@gosha you started to ignore me? You still did not explain how your bitcoin price is calculated, because we all see it's around 5% comparing to market rate (bitstamp, itbit, kraken and etc). You say it's not 5%, please provide proof.
you're just too loud to be ignored  what proof have you provided? there was another post just before yours clearly showing much less than 5%. all has been explained above, matter closed, it's been too much talk already. If you are still not happy/convinced, not much we can do about it, can't make the whole world happy, just trying as hard as we can with the existing and growing customer base |
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