As someone who has used Cloudbet for about 3 years, I'm very disappointed with the lack of customer service. My VIP account manager has literally ignored me on several occasions, and live support is useless as always.

I've experiences severe LAG, live betting errors, and bets placing even though the error states: "bet not placed, please contact customer service".

I've had several misgraded bets, I've had several games not available on Cloudbet that are popular matches, Cloudbet simply unable to add them for whatever reason.

I was promised a 25 mbtc sports bonus which I never got.

I was promised a sports bonus with further deposits.

10 deposits later...nothing!

I've had multiple useless casino bonuses added which have a rollover so high you have to win 300 roulette hands in a row to make a buck.

I've literally throwns thousands of dollars in just the past 2 days in the live casino and have not gotten anything from that.

I've bet over 10k on sports in the past few months and not even a sports bonus to recognize my loyalty.

I'll be leaving Cloudbet starting 2020 most likely if someone does not make things right. Cloudbet no longer cares about its users. Used to be one of the best sites ever, now it's just meh.

That is all. I sent a message on here so we'll see what happens.

As someone who has used Cloudbet for about 3 years, I'm very disappointed with the lack of customer service. My VIP account manager has literally ignored me on several occasions, and live support is useless as always.

I've experiences severe LAG, live betting errors, and bets placing even though the error states: "bet not placed, please contact customer service".

I've had several misgraded bets, I've had several games not available on Cloudbet that are popular matches, Cloudbet simply unable to add them for whatever reason.

I was promised a 25 mbtc sports bonus which I never got.

I was promised a sports bonus with further deposits.

10 deposits later...nothing!

I've had multiple useless casino bonuses added which have a rollover so high you have to win 300 roulette hands in a row to make a buck.

I've literally throwns thousands of dollars in just the past 2 days in the live casino and have not gotten anything from that.

I've bet over 10k on sports in the past few months and not even a sports bonus to recognize my loyalty.

I'll be leaving Cloudbet starting 2020 most likely if someone does not make things right. Cloudbet no longer cares about its users. Used to be one of the best sites ever, now it's just meh.

That is all. I sent a message on here so we'll see what happens.

I checked the NBA games and I was capable of making 8 leg parlay and was allowed for it (had to involve even future games) but everything seemed alright? Maybe it was something wrong with Bundesliga? Have you checked if you could do parlay with as many games you want in any other sport or at least in any other league?
Is it just Bundesliga that you are troubled with?

In any case I am sure cloudbet will have a more formal and professional answer, mine was just worry that I wouldn't be able to do parlay on this Saturday which I am planning on doing and I checked and NBA was allowed, lets hope that Saturday will be allowed as well without a problem. Plus, cloudbet could be one of the few places that could beat out other online sportsbooks (including fiat) and would be very sad to not be able to parlay.

@Ronnie. Will Cloudbet offer the odds for the coming Oscar awards on 2020?

Also, I reckon that we should have more movies betting similar to the + or - Rottentomatoes rating for Starwars hehehe.

I have been waiting on verification for 9 days and counting.
Took time off to send, waiting the stipulated time.

Customer service has been good to me but the verification team has not even replied for 9 days after sending personal documents.

I think this is extremely unprofessional of the company. Hope to reach a resolution @Cloudbet

I deposited some amount on cloudbet month ago.

My limits for betting dropped significantly after some time and I want to withdraw some amount from the betting site. The problem is that I can't withdraw my deposit from my account.

I get message that I need to play through 100% of my account. I did that and I'm still unable to withdraw. Can I get some help with that?7

EDIT: The issue is solved.

I tried to withdraw from my account on cloudbet, but the withdrawal hasn't been processed for more than 16 hours allready?

Why is there such a big delay between a transaction that is not large at all?

@Cloudbet Why would you restrict anyone from making a 3x parlay consisting of in-play bundesliga football matches? Tried any combination... result always the same: restricted from multi-betting! Seriously I dont get it, you are throwing money away just like that...

This site is one of the worst. I agree, this site doesnt care about their players. People that keep depositing and losing no KYC been asked, but when you win something they will stall and hope you will lose back. If not they will ask KYC and keep stalling.
Their live support is very fast but not helpfull. They will forward problems and let you know you will get a reply soon. The reply from them take longer then a week or weeks. You have to keep pushing on live chat that the case isnt picked up yet. And live support will keep apologies and they will tell you they will make sure your problems get to their VIP team or Account manager or whatsever. The service of this site is really bad. This is the worst site ive experience from the last 5 years I played. My case is still not picked up and who knows how longer it can take. Its now more then a week. If this is real world without internet I would say no problems, but this is a gambling site ONLINE. The service should be fast and players need to get help asap when there are issues. If they dont have enough employees then add more employees en promote less. If player base is bigger but they have only 1 or 2 person that solve the cases then its a big red flag. Why would anyone use their site if their is problems from customers end.
Im sure the person who is represent for Cloudbet here will reply on me and say I can PM me him my details so he can fix this. This is a joke because everyone that read bitcointalk know this is the biggest bitcoin/crypto forum. If there are issues from casinos, the last thing is get negative comments from bitcointalk.
What if customers of betcloud arent techy or read bitcointalk. They are the black sheep then. They will get ignored because nobody willl notice if they dont raise voice on bitcointalk.
My case is, I havnt post here for a while. If i post my issue here on day2 or day3 Im sure my case get resolve asap because Cloudbet obviously dont want negative comments from players here on this ste. That is bad marketing.

From my experience, I would definitely choose service over money. If service is so bad then you might lose your money or you lose the time you put in.

Hey,

just thought I would do a quick follow-up - as it seems it is still taking very long until the bets are settled. Had a half-time bet and still not settled even though the 2nd half is on the way... This really is something you should work on @cloudbet This is just too long nowadays when the competition is settling bets almost in real-time.

Cloudbet is a trusted service so I don't think there are problems with your withdrawals and with their service if you obey all of their rules (restricted locations, VPS, and so on). As I see, they have good trusts and they replied to all comments from users who got troubles.

Got KYC mail after withdrawing 0.3204513 BTC yesterday at 23.30.

I have sent everything I had to them (insurance proofs, bills, ID and driver license etc.) but no answers on support@cloudbet.com
Also experiencing issue like my account is not recognized, please advise or let their representative contact me.

Please urgent.

br

I've been using cloudbet for less than 2 weeks.

Everything was working ok and suddendly after I made one big win of between 0.05-0.1 btc they are starting to ask me about my KYC which is totally fine. I provided them with my documents today.

The only thing that bothers me is that I can't login on the website and place bets anymore. I get error that my account is not recognized and when I try to reset my password same thing happens again. Is this procedure normal?

Can someone explain me why this happened and if someone has had experience with this. Couple of my friends are using it and are satisfied but this one sounds fishy to me...

Please contact me if you know how I can solve this?

I contacted their support about this today, but no response still.

Hey, when do reduced margins for Thursday night NFL get applied? Looking to bet a bit on the Ravens vs Jets game which is part of the reduced margin promo, but the spread currently is at a 4.7% margin. I'm probably way too early since all of your NFL lines are like that at the moment and I've seen them improve as game day gets closer.