Soooo here my experience with the RMA.
First, if you don't run your machine in a perfect condition (Not like me cracking a window so the intake got fresh air), you might want to think 2 time before sending your machine back. BTW, my other machine was next to this one and it's still run rock solid. (1654gh) So I guess that was a bit of bad luck ...
So as I was using my SP20E close to a cracked windows and they found some corrosion near a capacitor. Also dust (because I didn't want to open it to void the warranty) and it's not under warranty because of the corrosion. Both ASIC 0 and 4 on each blade (which are the first one next to intake) are in bad shape.
Asking 200$ (105$ shipping and 95$ for the diagnose) for the exact same machine.
Asking 250$ per board to replace them plus the 200$ us.
Sooooo next time you run one of those close to a windows. You should keep it home I guess. Open it yourself, have a look or find a electronic specialist to have a look. It will save you time and you machine.
If I knew, I would simply disable the Asic and keep like this ...
but now for 200$ us ?
Not even sure it worth to get it back ...
Hi HerbPean, We're very sorry to hear you are unhappy with the service you are getting. The unit at hand has experienced massive corrosion as can be seen in the images below: These are just a few examples, there's extensive rust and corrosion damage across the boards. This damage can only be caused by exposure to either extreme low temperatures, very high humidity, or both. The unit has been damaged so badly it can only be fixed by replacing the boards. We take pride of the quality of our units and service yet even our units have their limit, just like any other electronic device. Our customer service has RMA several units as I'm sure the forum members can verify, however we cannot cover damages that are caused by improper maintenance. Our team will continue to work with you as best they can to help you out and will be happy to continue doing so in the future. Regards, Gadi Gadi, Looks like you guys think I want my unit to be under warranty. This is not the case... My entire point was : Guys with my "RMA experience is" ... make sure you have a unit not running in the same condition as me before sending it for an RMA. My entire unhappiness is about the two options on the table. 1. 200$ for getting your unit back as is. 2. Pay 500$ for 2 new blades plus 200$. That is what I shared with the community. |
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Guys, not trying to say that my SP20E should be under warranty. I understand that corrosion/rust is the problem and it's ALL MY FAULT.
As for the service. Barbara has been epic as well as the Technician been in touch with me with the simple test we made at home.
At the end, I can either have my machine back for 200$ us or 700$ for a brand new.
We all know option 2 is not really an option.
That is what I find bad about my experience.
As for the quality of your product. I have nothing to say wrong about it.
EDIT: BTW my unit has still 6 ASIC over 8 working fine ... 1 dead and 1 failing.
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Guys, not trying to say that my SP20E should be under warranty. I understand that corrosion/rust is the problem and it's ALL MY FAULT.
As for the service. Barbara has been epic as well as the Technician been in touch with me with the simple test we made at home.
At the end, I can either have my machine back for 200$ us or 700$ for a brand new.
We all know option 2 is not really an option.
That is what I find bad about my experience.
As for the quality of your product. I have nothing to say wrong about it.
EDIT: BTW my unit has still 6 ASIC over 8 working fine ... 1 dead and 1 failing.
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Soooo here my experience with the RMA.
First, if you don't run your machine in a perfect condition (Not like me cracking a window so the intake got fresh air), you might want to think 2 time before sending your machine back. BTW, my other machine was next to this one and it's still run rock solid. (1654gh) So I guess that was a bit of bad luck ...
So as I was using my SP20E close to a cracked windows and they found some corrosion near a capacitor. Also dust (because I didn't want to open it to void the warranty) and it's not under warranty because of the corrosion. Both ASIC 0 and 4 on each blade (which are the first one next to intake) are in bad shape.
Asking 200$ (105$ shipping and 95$ for the diagnose) for the exact same machine.
Asking 250$ per board to replace them plus the 200$ us.
Sooooo next time you run one of those close to a windows. You should keep it home I guess. Open it yourself, have a look or find a electronic specialist to have a look. It will save you time and you machine.
If I knew, I would simply disable the Asic and keep like this ...
but now for 200$ us ?
Not even sure it worth to get it back ...
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Soooo here my experience with the RMA.
First, if you don't run your machine in a perfect condition (Not like me cracking a window so the intake got fresh air), you might want to think 2 time before sending your machine back. BTW, my other machine was next to this one and it's still run rock solid. (1654gh) So I guess that was a bit of bad luck ...
So as I was using my SP20E close to a cracked windows they found some corrosion near a capacitor. Also dust (because I didn't want to open it to void the warranty) and it's not under warranty because of the corrosion. Both ASIC 0 and 4 on each blade (which are the first one next to intake) are in bad shape.
Asking 200$ (105$ shipping and 95$ for the diagnose) for the exact same machine.
Asking 250$ per board to replace them plus the 200$ us.
Sooooo next time you run one of those close to a windows. You should keep it home I guess. Open it yourself, have a look or find a electronic specialist to have a look. It will save you time and you machine.
If I knew, I would simply disable the Asic and keep like this ...
but now for 200$ us ?
Not even sure it worth to get it back ...
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update: the price of hosted S5 re-adjust to 419$ following the bitmain's policy
What new policy? I see individual miners still being sold for $340 + shipping which comes to around $390 for shipping to the US. That discount price on the 1600 units is pretty sweet. Kind of bad for you  |
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Sticking with my 4.20 !
So 4,01 - +4,25
thanks
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Heh, I filled one out just to see if and what they do end up giving away. I don't know if I want the responsibility of a 100TH/s NUC, but something like a 10TH/s coffee mug warmer would be cool. For some reason no one's ever produced one of those.
same I want a T-Shirt ! |
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I wish i had stick to my usual 4,20% !!!! Never again i will change my mind  |
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My Chengdu miner is now offline.
Mine also, but hashing at pool.  Miner monitor fuzziness? Mine is now hashing too. yeah Lee said he had around a two hours delay on the offline/online status |
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My Chengdu miner is now offline.
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LOOP[2] ON TO:0 (w:79)
4: DC2DC/1/:[vlt1:660 vlt2:664(DCl:794 Tl:664 Ul:727) 12W 18A 87c] ASIC:[ 85c (125c) 770hz(BL: 770) 35 (E:193) F:0 L:0]
5: DC2DC/1/:[vlt1:724 vlt2:727(DCl:794 Tl:794 Ul:727) 106W 146A 60c] ASIC:[ 85c (125c) 1050hz(BL:1050) 44 (E:193) F:0 L:0]
What is wrong ? That ASIC was all good before tonight ... :-(
then after like 15 minutes ..
LOOP[0] OFF TO:0 (test serial failed)
0: disabled (serial problem)
1: disabled (serial problem)
same behaviour after 2-3 reboot (power off/on)
Allright ... so now I made a few tests with another power supply. As soon as I put power in connector #4 ... 3 and 4 doesn't startup. If I put power only in the connector 3 ... 3 is working. Smells ... really bad (smells actually nothing ... just that I have a bad feeling) EDIT: well in fact the PSU do not start if there a connector plugged in the connector 4. Tested with one PSU and two PSU... I think i have DC2DC chip issue ... Like ASIC 4 ... i think the DC2DC chip is overheating. Just letting you know ... The unit will be sent as RMA. Will let you know the outcome ! I can say they have always treated me great. I met some of them in person, all were very nice guys. Hope you get back to hashing soon  . So far, I have nothing to say except good thing. A1 support. |
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LOOP[2] ON TO:0 (w:79)
4: DC2DC/1/:[vlt1:660 vlt2:664(DCl:794 Tl:664 Ul:727) 12W 18A 87c] ASIC:[ 85c (125c) 770hz(BL: 770) 35 (E:193) F:0 L:0]
5: DC2DC/1/:[vlt1:724 vlt2:727(DCl:794 Tl:794 Ul:727) 106W 146A 60c] ASIC:[ 85c (125c) 1050hz(BL:1050) 44 (E:193) F:0 L:0]
What is wrong ? That ASIC was all good before tonight ... :-(
then after like 15 minutes ..
LOOP[0] OFF TO:0 (test serial failed)
0: disabled (serial problem)
1: disabled (serial problem)
same behaviour after 2-3 reboot (power off/on)
Allright ... so now I made a few tests with another power supply. As soon as I put power in connector #4 ... 3 and 4 doesn't startup. If I put power only in the connector 3 ... 3 is working. Smells ... really bad (smells actually nothing ... just that I have a bad feeling) EDIT: well in fact the PSU do not start if there a connector plugged in the connector 4. Tested with one PSU and two PSU... I think i have DC2DC chip issue ... Like ASIC 4 ... i think the DC2DC chip is overheating. Just letting you know ... The unit will be sent as RMA. Will let you know the outcome ! |
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Just letting you know,
My unit will sent as RMA tomorow.
Looks like i have a faulty blade.
Will let you know the outcome !
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Nice promo ! I want one 0.01 BTC  How much for the SP20 and where are you shipping from ? 17ahambPTuaMUXgCa5WiEnmHCy184HjfnF Thanks ! |
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Interested in the controllers boards. Shipped to Canada.
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Pshaw. Novak's the king of not sleeping. He has some pretty great stories of consecutive all-nighters and such. Every time I come in and say "yeah I was up until 2AM" he just kinda shrugs and says "I was up until 5".
Hahahahha Great project, thanks for sharing ! |
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Nice promo ! I want one 0.01 BTC How much for the SP20 and where are you shipping from ? |
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