[ESHOP launched] Trezor: Bitcoin hardware wallet

[kkurtmann]

This public display of "professionalism" is weird to say the least.

[grau]

This public display of "professionalism" is weird to say the least.

Agree.

Bits of Proof helped this innovative product to market. Not today, but more than half year ago. Alternatives wished for in this thread are still not at its level of support.

I could bear of having low recognition. I could however not stand of being backstabbed by stick in public.
Perhabs, I should have.

[600watt]

from personal experience, i have to say that grau is a content, genuine, reliable and uncomplaining pro.

from personal experience with the trezor device, i have to say this is a great product which i have bought several and which i recommend to anyone i run into that owns bitcoins. respect for the team that developed it.


please meet in person and declare this little misunderstanding officially resolved because it feels bad to keep substantial funds on a device that has "issues" like that.

[grau]

from personal experience, i have to say that grau is a content, genuine, reliable and uncomplaining pro.

from personal experience with the trezor device, i have to say this is a great product which i have bought several and which i recommend to anyone i run into that owns bitcoins. respect for the team that developed it.


please meet in person and declare this little misunderstanding officially resolved because it feels bad to keep substantial funds on a device that has "issues" like that.

Thanks a lot 600watt.

First of all there is no need to worry. Funds in your TREZOR are not depending in any way on me, Bits of Proof software or my working relationship with SatoshiLabs. They are stored with the seed known to you only.

The back end that serves myTREZOR was developed by my company and delivered in source code to SatoshiLabs who operate it on their own. The software serves you and many other in unchanged version since months.

There are two known problems with that version:

1. Transactions initiated sometimes are not reported as confirmed until the user closes and later re-opens the browser window.
2. Under a race condition that is seldom, but not yet fully understood the server throws an exception and stops processing requests. The condition can be resolved by a restart of the service that takes less than a minute.

There is no non-trivial software without bugs. None of the known bugs endanger funds or justify a long downtime. Operating complex software usually implies operational care, monitoring, and yes workarounds.

The responsibility for the user experience is shared between SatoshiLabs and Bits of Proof yet it was represented as a BOP issue. This was not quite fair.
Likely both me and SatoshiLabs learned out of the downtime and this thread.

I am a big fan of TREZOR and worked on this project mostly for its success and associated fame. It does not go down well however that most people in this thread mistake Bits of Proof as the thing that one needs to get rid of ASAP. BOP was and is an enabler of this project. The web wallet will likely remain the preferred tool for quite a few user.

I was occupied with other projects for the last couple of months, but have not given up addressing the above issues.

[slush]

Hi all, significant downtimes in recent days has been caused by server randomly freezing, without any obvious reason.

Now, based on my communication with BOP team, I implemented BOP server watchdog to our mytrezor server, which proactively restart the backend once it detects service problems, so the downtime should not be longer than a minute or two.

That's not a solution of the problem itself, but it should serve its purpose until we'll find and fix the real problem of the BOP server. I'm very sorry for all downtime in recent days, but I believe that current solution will minimize impact to our users.

[gweedo]

Alternatives wished for in this thread are still not at its level of support.

Chain.com has over $13.7 Million in funding it is better than BOP. Also why give them the source code? To give the best support you should have ran it on your own servers, then you could debug and provided the necessary fixes.

[grau]

Alternatives wished for in this thread are still not at its level of support.

Chain.com has over $13.7 Million in funding it is better than BOP. Also why give them the source code? To give the best support you should have ran it on your own servers, then you could debug and provided the necessary fixes.

Because I did not have 13.7 Million funding. Because BOP was written two years before chain and is still superior to that.

[grau]

Alternatives wished for in this thread are still not at its level of support.

Chain.com has over $13.7 Million in funding it is better than BOP. Also why give them the source code? To give the best support you should have ran it on your own servers, then you could debug and provided the necessary fixes.

Because I did not have 13.7 Million funding. Because BOP was written two years before chain and is still superior to that.

Unfortunatelly I worked while others hyped and unfortunately I am in Hungary while others in silicon valley.
Not complaining but explaining why I have to go a different route. Go for chain.

[instagibbs]

Stick any ETA on multisig support? 

I'd really like to use GreenAddress.it wallet.

[grau]

Hi all, significant downtimes in recent days has been caused by server randomly freezing, without any obvious reason.

Now, based on my communication with BOP team, I implemented BOP server watchdog to our mytrezor server, which proactively restart the backend once it detects service problems, so the downtime should not be longer than a minute or two.

That's not a solution of the problem itself, but it should serve its purpose until we'll find and fix the real problem of the BOP server. I'm very sorry for all downtime in recent days, but I believe that current solution will minimize impact to our users.

We have seen this issue earlier but infrequently and I suggested a workaround. The issue was so infrequent and unspecific that I did not yet fix and you did not put a monitor and workaround in place. Now it happened to blow up on a Sunday morning and nobody at your side watched. Your customer were pissed.

Unfortunately stick decides to blame me in public for the event as if my product had sole responsibility, that is not the case if you operate a stuff yourselves.

Correct me if above is wrong and then lets get back to business as usual.

[gweedo]

Stick any ETA on multisig support? 

I'd really like to use GreenAddress.it wallet.

Trezor doesn't need multisig support, greenaddress.it just needs to pull a public key from the device, then use their public key to create a 2 of 2 multi-sig address.

[gweedo]

Alternatives wished for in this thread are still not at its level of support.

Chain.com has over $13.7 Million in funding it is better than BOP. Also why give them the source code? To give the best support you should have ran it on your own servers, then you could debug and provided the necessary fixes.

Because I did not have 13.7 Million funding. Because BOP was written two years before chain and is still superior to that.

Still I don't understand why you gave them the source code, they are clearly not java developers and would have a difficult path of fixing bugs/updates. This just seems a combo of both BOP and mytrezor issues which plague both sides.

[fonsie]

There are two known problems with that version:

1. Transactions initiated sometimes are not reported as confirmed until the user closes and later re-opens the browser window.
2. Under a race condition that is seldom, but not yet fully understood the server throws an exception and stops processing requests. The condition can be resolved by a restart of the service that takes less than a minute.

Instead of madmouthing stick from Trezor, go and fix those 2 bugs and remember "The customer is ALWAYS right".

Also to me it seems you are twisting this whole story to your own advantage by trying to make it look as if you are the victim. Poor BOP with no money against Silicon Valley...

NOBODY gives a fuck who's fault it is, on mytrezor I can see the following "Backend powered by Bits Of Proof", every time there was a problem, it was solved by restarting the BACKEND.
So instead of trying to put the blame on Sathosilabs who has paid you for a product and had faith in you, when all the big boys were running to chain.com with their money, you could have fixed it already... making all of sathosilabs it's customers happy, thus making your customer happy and eventually making you happy.

Yet you have chosen to do the opposite.

[fonsie]

Because BOP was written two years before chain and is still superior to that.

13.7 million dollars seems to think that chain.com is superior, well my guess is as good as any, but in the end money speaks.

[grau]

Alternatives wished for in this thread are still not at its level of support.

Chain.com has over $13.7 Million in funding it is better than BOP. Also why give them the source code? To give the best support you should have ran it on your own servers, then you could debug and provided the necessary fixes.

Because I did not have 13.7 Million funding. Because BOP was written two years before chain and is still superior to that.

Still I don't understand why you gave them the source code, they are clearly not java developers and would have a difficult path of fixing bugs/updates. This just seems a combo of both BOP and mytrezor issues which plague both sides.

I gave them source code because they wanted source code. slush wanted everything under his control, because I had no 13.7 mio USD funding.
I can't blame him for that. He wants to run everything on his own for the same reason.

[tryexcept]

Gweedo trezor does need multisig support if you ever want to spend funds in multisig.

Ask slush or stick

[armory]

how to recovery my wallet now that i allready made it with 24 words in mytrezor if wallett 32 support only 12 words??

[stick]

how to recovery my wallet now that i allready made it with 24 words in mytrezor if wallett 32 support only 12 words??

Do you have the newest version? AFAIK this one should support 24 words and optional passphrase.

[grau]

NOBODY gives a fuck who's fault it is, on mytrezor I can see the following "Backend powered by Bits Of Proof", every time there was a problem, it was solved by restarting the BACKEND.
So instead of trying to put the blame on Sathosilabs who has paid you for a product and had faith in you, when all the big boys were running to chain.com with their money, you could have fixed it already... making all of sathosilabs it's customers happy, thus making your customer happy and eventually making you happy.

Yet you have chosen to do the opposite.

My mail was to those who give a fuck. No, you do not have to.

I have not chosen to make customer unhappy, but am acting within limits, just like anyone else.

Maybe I have mistaken this to a forum that deserves more context.

[AussieHash]

Stick any ETA on multisig support? 

Yes I'm interested in this too. I understand it is a firmware 1.3 milestone and there was a github firmware commit yesterday (on message encryption)

I'd really like to use GreenAddress.it wallet.

I downloaded the greenaddress CRX chrome extension. It is impossible to generate your seed offline. It is impossible to provide your own entropy. Whilst this makes sense in order for 2 of 2 multisig to work, this is not necessarily better than fully offline seed generation.

Trezor I believe is aiming to split the private seed across multiple Trezors.