[ESHOP launched] Trezor: Bitcoin hardware wallet

[Anon136]

there's a little bit of what looks like delaminating on the bottom of the screen on my trezor. it looks like a little bubble under the screen. is this because there is a protective sticker that i can just peel off or is it something else?

I have two, trezor classics with this issue, also one has a nick on the bubble. I just ordered a third, I am wondering if it's just a bad batch or what, but it's super disappointing.


The protective layer of plastic over the whole front was removed, it's almost like their is a screen protector on the screen, under the frame.

Sounds like waterproofing.

I see the same thing on my Trezor but honestly I don't know why people are complaining.

True, the screen does not look perfectly clear or uniform when the device is off.  But when you're using it, it does not interfere at all with the display.  It's a very very minor cosmetic issue.

If it continues to delaminate than it could become a problem very quickly.

[MakeBelieve]

You guys should probably think of hiring some customer support professionals I've had mine unanswered for 2 days now.

[keithers]

I am going on 36 hours waiting to see if they are going to fix my balance, as well as if my transaction that is signed is going to be broadcasted.

This isn't any problem of Trezor itself, rather, as stick said, mytrezor cannot deal (yet) with this specific non-standard transaction.

If you hurry with your transaction, you can give a try to Electrum, which has finally Trezor support. There's quite a good chance that the transaction will go thru there.

so if we have hardware issues, we can now restore wallets through electrum?   

[slush]

It is still an issue that it is your guy's fault... Also what if electrum picks different inputs than what mytrezor picked, then that transaction will still go thru.

Yes, there's very minor bug in myTREZOR which you triggered by non-standard transaction. We're aware of it and which we're working on fix. I gave you a hint for solution - use Electrum. If you don't like downloading Electrum, just sit and wait until we fix myTREZOR. Rome was not built in a day.

[slush]

so if we have hardware issues, we can now restore wallets through electrum?   

Electrum added support for Trezor hardware, which means you can use Electrum instead of myTREZOR. But right now you cannot recover Trezor's seed directly to Electrum without Trezor device. However, Wallet32 works like that.

[slush]

You guys should probably think of hiring some customer support professionals I've had mine unanswered for 2 days now.

There're more people working on customer support already, but the peak of interest these days is a bit bigger than we originally expected. More people will join the team very soon. I'm sorry for inconvenience...

[slush]

If it continues to delaminate than it could become a problem very quickly.

There was a problem in one batch of displays which we unfortunately did not recognized on output control. As it was stated earlier, if your unit is affected by this problem, please write to support@bitcointrezor.com and we'll replace your TREZOR for free...

[gweedo]

It is still an issue that it is your guy's fault... Also what if electrum picks different inputs than what mytrezor picked, then that transaction will still go thru.

Yes, there's very minor bug in myTREZOR which you triggered by non-standard transaction. We're aware of it and which we're working on fix. I gave you a hint for solution - use Electrum. If you don't like downloading Electrum, just sit and wait until we fix myTREZOR. Rome was not built in a day.

Wait I never said I didn't like downloading Electrum, but what happens if electrum chooses different inputs than mytrezor? Will you reimburse me for sending two transactions, due to the faultiness of your web wallet?


Edit: Also the Trezor support in electrum, isn't even full working... So how is this even an option for anyone? Please don't spit out things to save face.

[slush]

but what happens if electrum chooses different inputs than mytrezor?

a) You can send all balance to another trezor's address, then everything will be working in mytrezor again.
b) Or you can just send amount of out Trezor in Electrum which you need right now. We'll release fix of this issue very soon.

Will you reimburse me for sending two transactions, due to the faultiness of your web wallet?

No. No bitcoins has been lost.

Edit: Also the Trezor support in electrum, isn't even full working... So how is this even an option for anyone?

Sending and receiving works normally (well, normally in electrum style). What's not working yet is setup and recovery, but it's not necessary in your use case.

Please don't spit out things to save face.

Please stop trolling. I'm not refusing the fact that you triggered a bug in mytrezor, but I'm proposing you instant solutions.

[MichelG]

Bugs are normal in the software world ! We find them by using intensively the product, inform the programmers, and wait for a fix ... Does Microsoft sell free bug products ? NO ! Does Linux work without bugs ? NO ! So... Wait for the fix, or apply the workaround !

By the way, I am currently not an owner of a Trezor, but I like the concept and will buy one very soon !

[gweedo]

but what happens if electrum chooses different inputs than mytrezor?

a) You can send all balance to another trezor's address, then everything will be working in mytrezor again.
b) Or you can just send amount of out Trezor in Electrum which you need right now. We'll release fix of this issue very soon.

Will you reimburse me for sending two transactions, due to the faultiness of your web wallet?

No. No bitcoins has been lost.

Edit: Also the Trezor support in electrum, isn't even full working... So how is this even an option for anyone?

Sending and receiving works normally (well, normally in electrum style). What's not working yet is setup and recovery, but it's not necessary in your use case.

Please don't spit out things to save face.

Please stop trolling. I'm not refusing the fact that you triggered a bug in mytrezor, but I'm proposing you instant solutions.

a) I can't because your web wallet took those credits because it thinks it sent that transaction out, so right now I can't send any amount to any address so this is not an option.

b) Electrum has no trezor support in a stable version so stop recommending THIS AS IT IS NOT AN OPTION I CAN USE!


But you want me to do another transaction so no bitcoins are lost YET, but if I do another transaction and the other transaction broadcast, will you reimburse me for that, SINCE IT IS YOUR DIRECT FAULT. Otherwise you can talk to my lawyer about this, if you wish.

Electrum and Trezor DON"T WORK TOGETHER STOP RECOMMENDING THAT AS AN OPTION IT ISN"T!

I AM TROLLING?




I BEEN NOTHING BUT PATIENT and even being helping as much, but your SUPPORT IS PLAIN RUDE! SO YOU STOP TROLLING.

[gweedo]

Bugs are normal in the software world ! We find them by using intensively the product, inform the programmers, and wait for a fix ... Does Microsoft sell free bug products ? NO ! Does Linux work without bugs ? NO ! So... Wait for the fix, or apply the workaround !

By the way, I am currently not an owner of a Trezor, but I like the concept and will buy one very soon !

But to be honest this isn't a bug that should be in the release, right now if I get your trezor address, I can DDOS you by sending a p2sh transaction to it. That is basically a part of the bitcoin protocol and should have never been released.

[MichelG]

Bugs are normal in the software world ! We find them by using intensively the product, inform the programmers, and wait for a fix ... Does Microsoft sell free bug products ? NO ! Does Linux work without bugs ? NO ! So... Wait for the fix, or apply the workaround !

By the way, I am currently not an owner of a Trezor, but I like the concept and will buy one very soon !

But to be honest this isn't a bug that should be in the release, right now if I get your trezor address, I can DDOS you by sending a p2sh transaction to it. That is basically a part of the bitcoin protocol and should have never been released.

I understand, but accept the fact that bugs are in the nature of each software ... I do work on encryption devices with smartcards, fingerprints, several encryption protocols... Believe me, a stupid bug can not be seen up to the moment it is discovered by some angry customer ... After that, it is a big chance you found that bug, so they will fix it ... You are the lucky guy ! Try to negociate another Trezor as per compensation (and send it to me ) )

[gweedo]

Bugs are normal in the software world ! We find them by using intensively the product, inform the programmers, and wait for a fix ... Does Microsoft sell free bug products ? NO ! Does Linux work without bugs ? NO ! So... Wait for the fix, or apply the workaround !

By the way, I am currently not an owner of a Trezor, but I like the concept and will buy one very soon !

But to be honest this isn't a bug that should be in the release, right now if I get your trezor address, I can DDOS you by sending a p2sh transaction to it. That is basically a part of the bitcoin protocol and should have never been released.

I understand, but accept the fact that bugs are in the nature of each software ... I do work on encryption devices with smartcards, fingerprints, several encryption protocols... Believe me, a stupid bug can not be seen up to the moment it is discovered by some angry customer ... After that, it is a big chance you found that bug, so they will fix it ... You are the lucky guy ! Try to negociate another Trezor as per compensation (and send it to me ) )

It isn't a bug to be honest, it is laziness in not building out the entire bitcoin protocol.

And no...

[instagibbs]

Feature I didn't realize Trezor would solve effortlessly: 

Watch addresses. 

Plug it in once on your computer, and you'll be able to check your bits are there until you decide to forget them. 

Side question: is there an easy tool to take the master public key and generate addresses on desktop?

[klokan]

I am going on 36 hours waiting to see if they are going to fix my balance, as well as if my transaction that is signed is going to be broadcasted.

This isn't any problem of Trezor itself, rather, as stick said, mytrezor cannot deal (yet) with this specific non-standard transaction.

If you hurry with your transaction, you can give a try to Electrum, which has finally Trezor support. There's quite a good chance that the transaction will go thru there.

I believe that gweedo is able to send btc to his client via other means. He is just concerned than the original transaction may still get broadcasted (double spend), but that can be easily prevented. You just need to resend the money spent in your dangling unbroadcasted transaction. Then the dangling transaction cannot be accepted anymore thus the doublespend is avoided and everybody is happy.

Edit: It might not be so simple if the transaction history is broken because of the issue stick talks about above. I'd like to hear when and how this resolves.

Also trezor support can't you not insult your customers... It is very rude and unprofessional.

Dear gweedo, if you are referring to me calling you retarded than I want it to be noted that I'm not a Trezor support guy and I'm in no contract relationship with satoshilabs. So it's not "trezor support insulting customers". I understand that you have your balance blocked and that is frustrating. And it also seems that I misunderstood the problem, so please accept my apology for being rude. Even though I have no obligation to you, because you are not my customer.

[stick]

Side question: is there an easy tool to take the master public key and generate addresses on desktop?

1) copy xpub of desired account from "Advanced details" of the device
2) go to bip32.org and select "BIP32" key
3) paste xpub to "BIP32 Extended key" field
4) select "Custom" in "Derivation Path" combobox
5) enter "m/0/10" to "Custom Path" field to get 11th (counting from zero) external address of this account

[slush]

Feature I didn't realize Trezor would solve effortlessly:  

Watch addresses.  

Plug it in once on your computer, and you'll be able to check your bits are there until you decide to forget them.  

Not sure if this is a question or statement, but yes, this is how TREZOR works. Until you press "Forget device" in myTREZOR, you can see any incoming transactions, even with unplugged device.

Side question: is there an easy tool to take the master public key and generate addresses on desktop?

I'm not aware of any end-user/graphical toolThanks stick for pointing to bip32.org.

It can be also easily hacked for example in python using BIP32 public derivation library like this: https://github.com/trezor/python-trezor/blob/master/trezorlib/ckd_public.py

[slush]

Just for information, I just successfully received and send litecoins to TREZOR using current Electrum-ltc and this pull request: https://github.com/pooler/electrum-ltc/pull/13

It's trivial change, so hopefully they accept it pretty soon. The good thing is that you can use the same seed as for BTC/myTREZOR, no special setup is required...

[keithers]

Feature I didn't realize Trezor would solve effortlessly: 

Watch addresses. 

Plug it in once on your computer, and you'll be able to check your bits are there until you decide to forget them. 

Side question: is there an easy tool to take the master public key and generate addresses on desktop?

Yes, I really like the ability to be able to see the wallet balance without having to plug in the phsyical trezor every time.