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April 19, 2013, 02:55:12 PM |
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It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420 Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact Our support queue wait times are improving very rapidly. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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URSAY
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April 19, 2013, 02:57:36 PM |
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Man I did their old so-called chat support, I did their new support, I have been on Reddit and here it has been 11 days now. I keep bringing it up, and nothing gets done
Loading
Order receipt
Order ID 815b80bb-a167-4274-a6a7-cc024000ae65 Quote ID a5d8b4e4-6a15-412d-b16a-7090fc57f544 Event ID f3f5f90f-eb95-41c0-8eef-2611bbcad27e Fees (inclusive) 3.99%% Amount you paid $125.0 USD Amount you will receive $120.0125 USD Destination exchange Bitcoin Address Destination account 1N4urTfHaZ3WgDmieANFB2Qzc7EYw4NG4k Order event log Timestamp Event ID Event type Sat Apr 6 00:43:06 2013 f3f5f90f-eb95-41c0-8eef-2611bbcad27e Quote for new transaction Sun Apr 7 16:06:17 2013 e3c9b38c-4516-4442-a5d0-67a90f9225d1 New Order Sun Apr 7 16:04:36 2013 6401146e-4ef4-4d39-a45c-7c2c6b6a35e3 Coinapult Order Loading Sun Apr 7 16:09:35 2013 0b5e036a-2d0d-4e5f-aa75-b3186c1b5540 MTGox Order Loading
Why is my order still loading while orders that came after mine are being filled???
It's difficult for me to say why your issue has not been yet resolved as I am unable to solve these kinds of issues on my own. However, the support back log has greatly improved compared to the past few days and weeks. As long as you submitted your issue to bitinstant.com/contact you should see a resolution very soon. Thanks for your patience.
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URSAY
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April 19, 2013, 02:58:09 PM |
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Usually my bitcoins appear within a few hours. My girlfriend and I each submitted 2 orders yesterday and they have not shown up yet. Please help. This is $1800 worth...I did log through the contact page
782aea26-103d-4cb8-a9ec-cb4d112777ba 80c8c340-67d3-4fc7-a029-fd228d2ede62 a0875c30-4b6f-433d-af32-973d0301d521 e7d3fa89-018e-436a-9a3a-ec8e10a4f9cd
Thanks
Still no bitcoins... Are these order IDs? quote IDs? Event IDs?
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URSAY
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April 19, 2013, 02:59:58 PM |
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I'm on the 4/8 list and have been trying to stay patient. I haven't received any emails or pm's and didn't contact bitinstant through their support page, so I'm just wondering if my issue is with level 2 support or something? There's my Mt. Gox account since i never provided that before. Thanks!
Zip Zap Account #334717899 (payment confirmed)
Quote ID 74c415c4-ddfd-4cd8-9a37-2ed2408fc51f Event ID 6e31cb2e-df7f-4401-b1dd-2d6cec563aa5 Destination exchange MtGox Destination account M57147593X
Order event log Timestamp Event ID Event type Sun Apr 7 19:35:03 2013 6e31cb2e-df7f-4401-b1dd-2d6cec563aa5 Quote for new transaction
Gave your order another push. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) It's been a 10 day wait for me and my event log is still stuck at "Quote for new transaction". https://www.bitinstant.com/order_status/74c415c4-ddfd-4cd8-9a37-2ed2408fc51fI don't think I did anything wrong. I received this info from ZipZap. Maybe it will help in some way Merchant order ID 4cad1b9f-06fc-463c-92eb-cd532d4dc66d Customer account ID 334 717 899 Payment code 15557068 Status Paid Amount 105.00 USD Final full order amount 108.95 USD ![](https://ip.bitcointalk.org/?u=http%3A%2F%2Fmedia.tumblr.com%2Ftumblr_mcmkx2dIvn1qm7wlm.gif&t=665&c=5Hik41Q0ZThXTw) OH NO!!! I must save the baby that is getting rained on! ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) I just gave your order a manual push. If you don't see any resolution in 24 hours let me know. Still haven't seen any updates ![Sad](https://bitcointalk.org/Smileys/default/sad.gif) I appreciate the pushes though ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Just pushed your order thru and watched it execute. You should see your order in a bit. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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URSAY
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April 19, 2013, 03:00:58 PM |
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Here's one that wasn't posted here: Same here.
I transfered 500 USD with bitstamp code to bitcoin address, and had an error coupon code but they take the money !!!!
Order ID 34e7cb04-0bde-485b-9167-0e25f2c1fbd9
What the hell is going on with this service seriously ?
Have you logged your issue with our main support channel? bitinstant.com/contact
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zxr829
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April 19, 2013, 03:01:34 PM |
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It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420 Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact Our support queue wait times are improving very rapidly. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) I submitted it to bitinstant.com/contact 2 days ago. >_>
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April 19, 2013, 03:04:32 PM |
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hi charlie,
my deposit - was sent to the wrong mtgox acct number as per the email i got the same day.
order id is a4c81489-5c9b-43bb-8556-7232450475f8
they need to add another 3 between the other two threes on my mtgox acct number to correct it
thanks!
Have you filed a support ticket thru our main channel? bitinstant.com/contact What is your Gox MX acct. #? yes, i did file the online form the same day.. M03338532X is the proper number for me - the account my deposit was evidently sent to was M0338532X thanks for your prompt response! ![Cheesy](https://bitcointalk.org/Smileys/default/cheesy.gif) Hi again, just got this email this evening: Hello Michelle, I'm showing the funds were deposited into your Mt.Gox account, M0338532X, Apr 13 2013 22:45. Hope that clears things up! --- Sincerely, Mandrik so even though I have explained this numerous times how the account was not my account number, which I copied and pasted from Mt. Gox, btw, I get the response from someone who did not evidently bother to look at the reason for the support ticket. It appears that people are not paying attention. Can something be done? thanks I'm sorry that you are not seeing the correct resolution. I will personally log your order info and see what I can do to get your a proper resolution. I just need your email address. Thanks for your patience.
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April 19, 2013, 03:05:34 PM |
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Hello,
Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service
Timestamp Event ID Event type Sun Apr 14 23:17:26 2013 xxx Quote for new transaction Sun Apr 14 23:18:02 2013 xxx New Order Sun Apr 14 23:16:19 2013 xxx MTGox Order Loading Sun Apr 14 23:16:20 2013 xxx BTC-E coupon deposited at BitInstant account Sun Apr 14 23:31:17 2013 xxx BTC-E coupon deposit failed
As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox... I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.
Reply from customer support: "I would recommend creating a new order with a new coupon. Better luck next time!"
"Better luck next time" ? :-) is this a lottery or i am missing something?
Sorry for your troubles. Where did you get that customer service response from? We are working to make sure that all of your service issues are properly logged thru bitinstant.com/contact Do you have any order info I can take a look at? ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Yes - i used this contact form. I see you replied today from customer support service that you investigate this further now, i hope to see dollars soon on my btc-e or mtgox acc ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) additionally pming you details of order Nvrmd - i see cash is on gox - Fri Apr 19 02:15:33 2013 xxx Manual transfer created Thank you very much! How fast you think your system will serve next orders? Problems like mine still persists? it will be fixed soon? Support wait times have been drastically reduced for most issues within the past few days. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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URSAY
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April 19, 2013, 03:06:50 PM |
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quote id: 1074d68f-0070-4d71-9bff-287d7fddb169 event id: 6c05b73d-321b-4968-b7a2-0ff9590fdfd7 ebanx: 176989 zipzap: 898065388 MTGOX: M23385694X
Can you tell me more about what the issue is your encountering? Have you logged your issue thru our main support channel? bitinstant.com/contact
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April 19, 2013, 03:08:22 PM |
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It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420 Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact Our support queue wait times are improving very rapidly. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) I submitted it to bitinstant.com/contact 2 days ago. >_> Because support times are improving, I'm sure you will see a resolution soon!
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FireBlazzer
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April 19, 2013, 03:12:21 PM |
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Hello,
Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service
Timestamp Event ID Event type Sun Apr 14 23:17:26 2013 xxx Quote for new transaction Sun Apr 14 23:18:02 2013 xxx New Order Sun Apr 14 23:16:19 2013 xxx MTGox Order Loading Sun Apr 14 23:16:20 2013 xxx BTC-E coupon deposited at BitInstant account Sun Apr 14 23:31:17 2013 xxx BTC-E coupon deposit failed
As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox... I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.
Reply from customer support: "I would recommend creating a new order with a new coupon. Better luck next time!"
"Better luck next time" ? :-) is this a lottery or i am missing something?
Sorry for your troubles. Where did you get that customer service response from? We are working to make sure that all of your service issues are properly logged thru bitinstant.com/contact Do you have any order info I can take a look at? ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Yes - i used this contact form. I see you replied today from customer support service that you investigate this further now, i hope to see dollars soon on my btc-e or mtgox acc ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) additionally pming you details of order Nvrmd - i see cash is on gox - Fri Apr 19 02:15:33 2013 xxx Manual transfer created Thank you very much! How fast you think your system will serve next orders? Problems like mine still persists? it will be fixed soon? Support wait times have been drastically reduced for most issues within the past few days. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) forgive me for my anger.. somtimes i forget to controle it. though i would like my bitcoins as soon as possable.. . at fair market value durring the time my order was placed.... with fees waived.... i would also very much like some compensation for my losses as well.. a couple extra bitcoins would be perferable since i know cash is harder and almost cirtently more time consuming. reqesting true priorty
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mel2000
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April 19, 2013, 03:21:17 PM |
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Ordered two days ago. No confirmation email and no funds deposited yet.
QuoteID: 838e5efb-d66f-4425-8c99-266eb0e5eee6
Could i just cancel that order and try again? Thanks.
Have you tried bitinstant.com/contact ? I am hearing that the wait times for support resolutions have improved a great deal. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) I posted here because I had not heard back from bitinstant support.
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April 19, 2013, 03:23:43 PM |
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Hello,
Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service
Timestamp Event ID Event type Sun Apr 14 23:17:26 2013 xxx Quote for new transaction Sun Apr 14 23:18:02 2013 xxx New Order Sun Apr 14 23:16:19 2013 xxx MTGox Order Loading Sun Apr 14 23:16:20 2013 xxx BTC-E coupon deposited at BitInstant account Sun Apr 14 23:31:17 2013 xxx BTC-E coupon deposit failed
As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox... I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.
Reply from customer support: "I would recommend creating a new order with a new coupon. Better luck next time!"
"Better luck next time" ? :-) is this a lottery or i am missing something?
Sorry for your troubles. Where did you get that customer service response from? We are working to make sure that all of your service issues are properly logged thru bitinstant.com/contact Do you have any order info I can take a look at? ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Yes - i used this contact form. I see you replied today from customer support service that you investigate this further now, i hope to see dollars soon on my btc-e or mtgox acc ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) additionally pming you details of order Nvrmd - i see cash is on gox - Fri Apr 19 02:15:33 2013 xxx Manual transfer created Thank you very much! How fast you think your system will serve next orders? Problems like mine still persists? it will be fixed soon? Support wait times have been drastically reduced for most issues within the past few days. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) forgive me for my anger.. somtimes i forget to controle it. though i would like my bitcoins as soon as possable.. . at fair market value durring the time my order was placed.... with fees waived.... i would also very much like some compensation for my losses as well.. a couple extra bitcoins would be perferable since i know cash is harder and almost cirtently more time consuming. reqesting true priorty Have you logged your issue at bitinstant.com/contact ? Do you have any order info that I can use to lookup your order?
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URSAY
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April 19, 2013, 03:24:53 PM |
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Ordered two days ago. No confirmation email and no funds deposited yet.
QuoteID: 838e5efb-d66f-4425-8c99-266eb0e5eee6
Could i just cancel that order and try again? Thanks.
Have you tried bitinstant.com/contact ? I am hearing that the wait times for support resolutions have improved a great deal. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) I posted here because I had not heard back from bitinstant support. When you log your issue you will receive an automated response which states that you have entered our support queue. There is no reason for support to contact you unless they need more info or have a resolution. Thanks for your patience!
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briang35
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April 19, 2013, 03:30:44 PM |
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Please help me. I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email... The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr (france) and I wasn't aware of that. So I sent it to a non-existant .com email instead of my .fr email.
I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY. Please and a future thanks
Please be aware that input errors in your order can delay your order. Please be patient while our customer support team corrects your order and sends it back thru the system. You are in the support queue as long as you've logged your issue at bitinstant.com/contact Thanks for your patience. I appreciated the quick response yesterday, but nothing is happening with my order. The only email I recieved from you guys is the email confirming my issue. All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long. My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID. Please get these bitcoins to me in a few hours. Have you logged your issue thru our main support channel? bitinstant.com/contact This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution! ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) What's your zipzap acct. #? Yes I sent it directly 24 hours ago. I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id. I don't know if I have a zipzap account number but the refereance/refereal number is 948986614 Do you have any other info about your order? What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56 Event id 2b5f7982-dce9-4e61-a664-60d18225c286 email coltsfan533333@yahoo.FR
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FireBlazzer
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April 19, 2013, 03:34:44 PM |
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Hello,
Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service
Timestamp Event ID Event type Sun Apr 14 23:17:26 2013 xxx Quote for new transaction Sun Apr 14 23:18:02 2013 xxx New Order Sun Apr 14 23:16:19 2013 xxx MTGox Order Loading Sun Apr 14 23:16:20 2013 xxx BTC-E coupon deposited at BitInstant account Sun Apr 14 23:31:17 2013 xxx BTC-E coupon deposit failed
As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox... I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.
Reply from customer support: "I would recommend creating a new order with a new coupon. Better luck next time!"
"Better luck next time" ? :-) is this a lottery or i am missing something?
Sorry for your troubles. Where did you get that customer service response from? We are working to make sure that all of your service issues are properly logged thru bitinstant.com/contact Do you have any order info I can take a look at? ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Yes - i used this contact form. I see you replied today from customer support service that you investigate this further now, i hope to see dollars soon on my btc-e or mtgox acc ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) additionally pming you details of order Nvrmd - i see cash is on gox - Fri Apr 19 02:15:33 2013 xxx Manual transfer created Thank you very much! How fast you think your system will serve next orders? Problems like mine still persists? it will be fixed soon? Support wait times have been drastically reduced for most issues within the past few days. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) forgive me for my anger.. somtimes i forget to controle it. though i would like my bitcoins as soon as possable.. . at fair market value durring the time my order was placed.... with fees waived.... i would also very much like some compensation for my losses as well.. a couple extra bitcoins would be perferable since i know cash is harder and almost cirtently more time consuming. reqesting true priorty Have you logged your issue at bitinstant.com/contact ? Do you have any order info that I can use to lookup your order? Quote from FireBlazzer on April 18, 2013, 04:45:35 AM ...... quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120 Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603 zipzap given Account Number: 177574217 .... Thank you for providing order info. I have given your order a manual push. Please allow up to 24 hours for delivery. You will also want to log your issue at bitinstant.com/contact .... yes i contacted suport as you advised me to do. i keep getting 24 hour promisses URSAY.... but all im seeing is lost money, lost time, and lost oppertunity. what happened to worst case senrio 24 hours to get your bitcoins?,,, its been several days. please waive the fees... make sure i get the market value at the time i placed my order... and i strongly request something in compensation for my grievious lossses, that transend anything that can be valued in mearly money. i also strongly request and suggest this be done... bit-instantly.
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URSAY
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April 19, 2013, 03:37:32 PM |
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Please help me. I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email... The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr (france) and I wasn't aware of that. So I sent it to a non-existant .com email instead of my .fr email.
I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY. Please and a future thanks
Please be aware that input errors in your order can delay your order. Please be patient while our customer support team corrects your order and sends it back thru the system. You are in the support queue as long as you've logged your issue at bitinstant.com/contact Thanks for your patience. I appreciated the quick response yesterday, but nothing is happening with my order. The only email I recieved from you guys is the email confirming my issue. All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long. My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID. Please get these bitcoins to me in a few hours. Have you logged your issue thru our main support channel? bitinstant.com/contact This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution! ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) What's your zipzap acct. #? Yes I sent it directly 24 hours ago. I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id. I don't know if I have a zipzap account number but the refereance/refereal number is 948986614 Do you have any other info about your order? What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56 Event id 2b5f7982-dce9-4e61-a664-60d18225c286 email coltsfan533333@yahoo.FR This issue would best be served thru bitinstant.com/contact Our support times should be greatly improved at this point. Thanks for your patience.
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URSAY
Legendary
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April 19, 2013, 03:39:26 PM |
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Hello,
Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service
Timestamp Event ID Event type Sun Apr 14 23:17:26 2013 xxx Quote for new transaction Sun Apr 14 23:18:02 2013 xxx New Order Sun Apr 14 23:16:19 2013 xxx MTGox Order Loading Sun Apr 14 23:16:20 2013 xxx BTC-E coupon deposited at BitInstant account Sun Apr 14 23:31:17 2013 xxx BTC-E coupon deposit failed
As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox... I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.
Reply from customer support: "I would recommend creating a new order with a new coupon. Better luck next time!"
"Better luck next time" ? :-) is this a lottery or i am missing something?
Sorry for your troubles. Where did you get that customer service response from? We are working to make sure that all of your service issues are properly logged thru bitinstant.com/contact Do you have any order info I can take a look at? ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Yes - i used this contact form. I see you replied today from customer support service that you investigate this further now, i hope to see dollars soon on my btc-e or mtgox acc ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) additionally pming you details of order Nvrmd - i see cash is on gox - Fri Apr 19 02:15:33 2013 xxx Manual transfer created Thank you very much! How fast you think your system will serve next orders? Problems like mine still persists? it will be fixed soon? Support wait times have been drastically reduced for most issues within the past few days. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) forgive me for my anger.. somtimes i forget to controle it. though i would like my bitcoins as soon as possable.. . at fair market value durring the time my order was placed.... with fees waived.... i would also very much like some compensation for my losses as well.. a couple extra bitcoins would be perferable since i know cash is harder and almost cirtently more time consuming. reqesting true priorty Have you logged your issue at bitinstant.com/contact ? Do you have any order info that I can use to lookup your order? Quote from FireBlazzer on April 18, 2013, 04:45:35 AM ...... quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120 Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603 zipzap given Account Number: 177574217 .... Thank you for providing order info. I have given your order a manual push. Please allow up to 24 hours for delivery. You will also want to log your issue at bitinstant.com/contact .... yes i contacted suport as you advised me to do. i keep getting 24 hour promisses URSAY.... but all im seeing is lost money, lost time, and lost oppertunity. what happened to worst case senrio 24 hours to get your bitcoins?,,, its been several days. please waive the fees... make sure i get the market value at the time i placed my order... and i strongly request something in compensation for my grievious lossses, that transend anything that can be valued in mearly money. i also strongly request and suggest this be done... bit-instantly. Just gave your order a manual push! Please allow up to 24 hours for delivery. If your order has not completed in 24 hours please let me know. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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FireBlazzer
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April 19, 2013, 03:41:12 PM |
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Hello,
Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service
Timestamp Event ID Event type Sun Apr 14 23:17:26 2013 xxx Quote for new transaction Sun Apr 14 23:18:02 2013 xxx New Order Sun Apr 14 23:16:19 2013 xxx MTGox Order Loading Sun Apr 14 23:16:20 2013 xxx BTC-E coupon deposited at BitInstant account Sun Apr 14 23:31:17 2013 xxx BTC-E coupon deposit failed
As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox... I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.
Reply from customer support: "I would recommend creating a new order with a new coupon. Better luck next time!"
"Better luck next time" ? :-) is this a lottery or i am missing something?
Sorry for your troubles. Where did you get that customer service response from? We are working to make sure that all of your service issues are properly logged thru bitinstant.com/contact Do you have any order info I can take a look at? ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Yes - i used this contact form. I see you replied today from customer support service that you investigate this further now, i hope to see dollars soon on my btc-e or mtgox acc ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) additionally pming you details of order Nvrmd - i see cash is on gox - Fri Apr 19 02:15:33 2013 xxx Manual transfer created Thank you very much! How fast you think your system will serve next orders? Problems like mine still persists? it will be fixed soon? Support wait times have been drastically reduced for most issues within the past few days. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) forgive me for my anger.. somtimes i forget to controle it. though i would like my bitcoins as soon as possable.. . at fair market value durring the time my order was placed.... with fees waived.... i would also very much like some compensation for my losses as well.. a couple extra bitcoins would be perferable since i know cash is harder and almost cirtently more time consuming. reqesting true priorty Have you logged your issue at bitinstant.com/contact ? Do you have any order info that I can use to lookup your order? Quote from FireBlazzer on April 18, 2013, 04:45:35 AM ...... quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120 Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603 zipzap given Account Number: 177574217 .... Thank you for providing order info. I have given your order a manual push. Please allow up to 24 hours for delivery. You will also want to log your issue at bitinstant.com/contact .... yes i contacted suport as you advised me to do. i keep getting 24 hour promisses URSAY.... but all im seeing is lost money, lost time, and lost oppertunity. what happened to worst case senrio 24 hours to get your bitcoins?,,, its been several days. please waive the fees... make sure i get the market value at the time i placed my order... and i strongly request something in compensation for my grievious lossses, that transend anything that can be valued in mearly money. i also strongly request and suggest this be done... bit-instantly. Just gave your order a manual push! Please allow up to 24 hours for delivery. If your order has not completed in 24 hours please let me know. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) if everything is not perfect... i will be sure to let you know.
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Sayaret.Egoz
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April 19, 2013, 03:44:28 PM |
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any news regarding my issue,please provide very approximate estimate when you will resolve it, do you need any more info from me? Thank you. Wrong exchange rate:
Order made Friday 12,2013 Paid 384.04 predominant rate was about $90 for BTC at the time of order, I would expect to receive about 384.04/90=4.26BTC I only received :3.27181814 about 1BTC missing. In other words you used rate of 384.04/3.27181814=117.3781621 about $30 more per BTC then the actual rate! I understand that exchange rate fluctuate but not by $30 on Mt. Gox. On Saturday 13 I send the issue about it using the contact form on your website, still no reply.
Thank you for your help.
Order Details:
Order completed Order receipt
Quote ID 2eb653fc-8bf4-4448-8712-8cb6c383fe2e Event ID 46c50170-a4c5-4cc1-9c64-ce9dce635bc8 Fees (inclusive) 3.99%% Amount you paid $400.0 USD Amount you will receive $384.04 USD Destination exchange Bitcoin Address Destination account 1NqvVmiN9GcRH2SsuhnFv42q8xBQ7fZbTA Order event log
Timestamp Event ID Event type Fri Apr 12 19:39:09 2013 46c50170-a4c5-4cc1-9c64-ce9dce635bc8 Quote for new transaction Fri Apr 12 20:06:26 2013 c5d1f50a-bef9-4fc0-bd18-0e32a8c03205 New Order Sat Apr 13 00:14:29 2013 27aceeea-6684-4917-bae8-a2a79283d2b5 MTGox Order Loading Sat Apr 13 00:29:30 2013 5bb1afff-83e0-4360-a481-6b63a32f2800 Order executed - funds deposited at remote exchange
Issue logged. These types of issues can take some time to research on our end. Please be patient.
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