Official Newbie BitInstant Support Thread (Active Customer Support)

[Frostasus]

yep that's the order id

I need help with receiving my purchase

[Frostasus]

I sent money last night with my wallet address and still no money or BTC's, what to do next?

Do you have any other information like an order ID # or more specifics about your issue and account?

Yes, zip zap order #860 647 882 I have all of my paperwork

[xqr]

I'm also missing a transaction from 2013-04-02

Order ID 3d08445a-1256-4a68-8086-da4cc88215a5 never arrived to my account and is missing from mtgox.

[earth159]

Could you check this transaction? Still no funds...

OrderID: 8d219e64-061b-4933-ba4b-e17c11038161

[Frostasus]

I never got a OrderID #, Just that zip zap paid BitInstant, what do I need to do next?

[Apanauc]

Simply hope I can move beyond the loading stage for my process.

Quote ID   7bf2d681-c9f1-4e71-bce1-34e5e463a63d

[OpenYourEyes210]

Any update on my ticket? It's been a week since I put this transfer through and still no help besides "we're looking into it". That response is no longer sufficient and soon legal action will need to be taken if my money is not back in my possession soon. Yankee told me give him 24 hours two days ago, still have not heard not one specific detail on what the heck is going on with my money. This is completely insane! My emails and PMs to support, Yankee and URSAY have gone  unanswered.

[StrictlyBusiness]

Still haven't revived funds I can't find order number, it was for $420.95 I can post accnt #

[the chief]

I'd like to believe that everything will be OK, but why hasn't bitinstant even replied to me directly via their chat, phone or email support? Why do I have to go on an internet forum just to get somewhat of an answer? It shakes my confidence in the company a bit.

Trying to be a gentleman, but WTF??

[URSAY]

I'm also missing a transaction from 2013-04-02

Order ID 3d08445a-1256-4a68-8086-da4cc88215a5 never arrived to my account and is missing from mtgox.

Sent you a PM.  Is this an new / additional issue?

[URSAY]

Could you check this transaction? Still no funds...

OrderID: 8d219e64-061b-4933-ba4b-e17c11038161

I can help you better if you give me more details like order ID # and what the issue is.  Thanks! 

[URSAY]

I never got a OrderID #, Just that zip zap paid BitInstant, what do I need to do next?

So the only info you have about your transaction is that Zip Zap #?  Thanks.

[URSAY]

Simply hope I can move beyond the loading stage for my process.

Quote ID   7bf2d681-c9f1-4e71-bce1-34e5e463a63d

I'm not sure I understand what you mean.  Can you be more specific and give me more details?  Thanks! 

[URSAY]

Any update on my ticket? It's been a week since I put this transfer through and still no help besides "we're looking into it". That response is no longer sufficient and soon legal action will need to be taken if my money is not back in my possession soon. Yankee told me give him 24 hours two days ago, still have not heard not one specific detail on what the heck is going on with my money. This is completely insane! My emails and PMs to support, Yankee and URSAY have gone  unanswered.

Actually I've been right here helping you and you only opened a ticket with me yesterday.  Thanks for your patience. 

[URSAY]

Still haven't revived funds I can't find order number, it was for $420.95 I can post accnt #

Yes, please give me more information so we can find your order.  Thanks! 

[bloodsipper]

so what are my options at this point?

[Tyler94]

Day 2 and still no deposit or meaningful contact.

[StrictlyBusiness]

Account # 150965960

[URSAY]

I'd like to believe that everything will be OK, but why hasn't bitinstant even replied to me directly via their chat, phone or email support? Why do I have to go on an internet forum just to get somewhat of an answer? It shakes my confidence in the company a bit.

Trying to be a gentleman, but WTF??

I understand your frustrations.  I am here because so many people come to Bitcointalk to vent rather then contacting support.  My goals are to help manage your expectations, provide excellent service, and be honest in our communications.  I think it's great that they have multiple support options.

[noname6520]

I am getting ur pms URSAY but I cant pm you back. I dont know where I am supposed to be getting a six digit account id.
In the bitinstant funding page they give me 38454 but that is 5 digits.

noname