Official Newbie BitInstant Support Thread (Active Customer Support)

[chase1420]

I used BitInstant. CVS MoneyGram --> Blockchain.
It's my first time getting into bitcoins and its been kind of a headache already.  
I would really appreciate any help I can get.
I have my reference # and receipt. I tried tracking the order on bitinstant, but it was not found.
I'm guessing it's like that for most people though.
thank you in advance for the support.

Order ID # or quote ID #?

I'm not sure where to find that, no where on my receipt did I find an Order ID or Quote ID #
and my ZipZap email contains an account number.
However none of these numbers look like a Order ID or Quote ID#


My ZipZap Account number is 824900153

[1714738424]

1714738424

[1714738424]

1714738424

[URSAY]

I used BitInstant. CVS MoneyGram --> Blockchain.
It's my first time getting into bitcoins and its been kind of a headache already.  
I would really appreciate any help I can get.
I have my reference # and receipt. I tried tracking the order on bitinstant, but it was not found.
I'm guessing it's like that for most people though.
thank you in advance for the support.

Order ID # or quote ID #?

I'm not sure where to find that, no where on my receipt did I find an Order ID or Quote ID #
and my ZipZap email contains an account number.
However none of these numbers look like a Order ID or Quote ID#


My ZipZap Account number is 824900153

Give me the zipzap acct # 

[fuue83]

I'm not really sure what information to post, but here's what's going on with me:

First time bitcoin user. I created an account on blockchain.info, and used their cash deposit process through bitinstant to deposit $300 to my account via moneygram (at Walmart). I completed the transaction, took the zipzap form to Walmart, and made the deposit. By the time I got home I had an email saying it had gone though, but I still don't have any money in my account.

It's been four or five hours. The only emails I received about this (at all), is one ZipZap email as a payment slip and a second email from ZipZap saying it was completed. I never received any emails from blockchain.info or BitInstant.

What information can I use to check on this? There's nothing in my Blockchain.info account about it. All I really have is the account number and receive code from the ZipZap email.

Honestly, this is kind of a turn off being my first experience with bitcoin in general As someone who's fairly tech savvy I can't imagine someone who isn't doing this. Hard to see widespread acceptance when you can't even deposit money at Walmart without problems.

Edit: I see people are asking for ZipZap Acct number. Mine is: 491869913

[Brownye]

Hey I seem to be having the same issue that most people are having a sent my funds through moneygram>zipzap>bitinstant>mtgox but havent received a confirmation email from bitinstant but did receive one from zipzap.

Quote ID   6120ef53-e704-4821-b730-78720bc0ed07
Event ID   d4bfda74-67b5-45e9-bdf0-228ce51075b1

ZIpzap account number is
Account Number: 332870427

[Panzerknacker]

I'm not really sure what information to post, but here's what's going on with me:

First time bitcoin user. I created an account on blockchain.info, and used their cash deposit process through bitinstant to deposit $300 to my account via moneygram (at Walmart). I completed the transaction, took the zipzap form to Walmart, and made the deposit. By the time I got home I had an email saying it had gone though, but I still don't have any money in my account.

It's been four or five hours. The only emails I received about this (at all), is one ZipZap email as a payment slip and a second email from ZipZap saying it was completed. I never received any emails from blockchain.info or BitInstant.

What information can I use to check on this? There's nothing in my Blockchain.info account about it. All I really have is the account number and receive code from the ZipZap email.

Honestly, this is kind of a turn off being my first experience with bitcoin in general As someone who's fairly tech savvy I can't imagine someone who isn't doing this. Hard to see widespread acceptance when you can't even deposit money at Walmart without problems.

Edit: I see people are asking for ZipZap Acct number. Mine is: 491869913

I've done this method many times and it always works, as advertised, in a matter of minutes. This is the first time there's been a nerve wracking delay. :\

[chase1420]

I posted it on the bottom of my last post, but here it is again.

824900153

[rm187]

Just did a bitinstant -> mtgox cash despoit..

ZipZap confirm email received. Nothing in  my mtgox acct#M07287805X

sigh, Guess I need to start saving those stupid order codes.

[la contessa]

I purchased $200 worth of bitcoins at 10:30 this morning and received a ZipZap confirmation at 10:45. The problem is that it is now 6:37pm and I still have not received a confirmation from Bitinstant or bitcoins (I checked blockchain).
I have emailed support and did not receive a response. What should I do?
My ZipZap account number is 842767311

Order or quote ID #?

I never received an email from Bitinstant, so I don't have an order or a quote ID.
I find this to be very odd, and very concerning.

Your order # and / or quote ID number are shown when you confirm your request on BitInstant. 

It doesn't work. I wrote about this on page 160 of this thread. No confirmations are coming up on BitInstant itself. There are also no confirming emails. I also wrote to BitInstant support twice and received no response. There's some kind of glitch, and obviously poor URSAY is running as fast as he can on the hamster wheel behind the system.... But it doesn't help much if the system itself isn't functioning.

[vitaslayer1212]

hi I have used your serive before and so far so go.But today I did tranaction of 203.95 and got the confirmation from zipzap it went throught but have not receive notify message by email  of direct deposit into my MTGox account happening.Usually it come 1 mintue after the zipzap tranaction message but its been almost4 hours.Just want to be sure this is normal.

[URSAY]

Closing out the support list for 4/7.  If you post after this point I will speak directly with you tomorrow about logging your issue.  Thanks! 

[Luckybit]

Hi, I also am having a problem with receiving the coins from a cash transaction through moneygram.

I went back in my browser history to the quote page, and if that worked correctly this is the information:

Quote ID is: b8c74966-1815-4fdb-acd0-235b21c8e0dc

Event ID is: 8f44a25b-d328-4fcd-975f-502e98b9da1e

I don't know if it's safe to post the moneygram reference #, so i won't unless you ask.

I've done several seamless transactions in this exact same way to this exact same address, and it's usually been pretty quick.  so far it's been 9 hours and i haven't received either bitcoins or any emails from BitInstant.

I was able to go back to my browser history as well and find my Quote ID. Others may have the same luck as I did.
d0d8ea70-dffb-44c1-bed6-b3c4596bebcf
It says that my order is loading, and it has been for a while.

I had no luck. My payments went through https://www.cashpayment.com/
and they sent me a payment slip to print out and bring to deposit. That payment slip does not contain any quote ID on it.

[Panzerknacker]

Closing out the support list for 4/7.  If you post after this point I will speak directly with you tomorrow about logging your issue.  Thanks! 

Thanks for getting me... Obviously something is going on if there are simultaneously 10+ issues with the same service.

[Panzerknacker]

Hi, I also am having a problem with receiving the coins from a cash transaction through moneygram.

I went back in my browser history to the quote page, and if that worked correctly this is the information:

Quote ID is: b8c74966-1815-4fdb-acd0-235b21c8e0dc

Event ID is: 8f44a25b-d328-4fcd-975f-502e98b9da1e

I don't know if it's safe to post the moneygram reference #, so i won't unless you ask.

I've done several seamless transactions in this exact same way to this exact same address, and it's usually been pretty quick.  so far it's been 9 hours and i haven't received either bitcoins or any emails from BitInstant.

I was able to go back to my browser history as well and find my Quote ID. Others may have the same luck as I did.
d0d8ea70-dffb-44c1-bed6-b3c4596bebcf
It says that my order is loading, and it has been for a while.

I had no luck. My payments went through https://www.cashpayment.com/
and they sent me a payment slip to print out and bring to deposit. That payment slip does not contain any quote ID on it.

Same here. If nothing else, there are a lot of us with this exact problem.

[URSAY]

Chill you are on today's support escalations.  Posting full list soon. 

[DoctorFluff]

I placed an order on the third, received email confirmations that the money was transferred into my Mt.Gox account, but no money has been put into my account. I have sent several emails to your support but have not gotten a reply. Please let me know whats going.


OrderID: 99caa32d-d752-4fe2-9570-5fb55c4f4146
EventID: 35690f66-3b98-4109-b111-9591a5e7751c

[J0B00]

Got my funds!!! Thanks alot!

[la contessa]

So, what is the problem?
I'm in IT, so don't be afraid to spit out tech jargon, I think we all deserve a real reason for all of this.

Why have I still not gotten any replies in three days (one per day) for my support request?
Why has a public announcement not been made?
Why are you still accepting new orders if your system is currently broken?

I posted my order id on the last page.
This is just getting old at this point.

I've already added you to my support list for today, 4/7.

We have discussed the issues publicly here on the forums and on many other forums.  GOX has a huge back log.  Vicurex is DOWN.  Many others just disappear.  Volume is the issue and everyone is trying to scale up and meet the need.  Every order is completely different and we are only seeing a small percentage of orders with failure.  Regardless, we are trying to go through the support back log as fast as possible and we are always thinking about how we can improve our service.  

I would like to put two items into your Suggestion Bin then.

First -- The system serves people, not the other way around, so people are first. If there are problems, glitches, crashes, overloads, server changes, whatever, the FIRST thing that should happen is that you put a notice up on the site itself. And keep people updated and informed -- also on the site itself.  This would also save YOUR time and energy, responding to the same concerns over and over and over and over.

Second -- It appears that you have bitten off more than you can chew. The idea of walking into CVS or Walmart with cash and getting a Bitcoin from that within the hour is GENIUS. But I would say that you are not ready for primetime yet. Trying to handle all these emergencies, and fill or straighten out orders one by one, is clearly a pain for you, but it also does not create confidence in your customer base. And confidence is the REAL coin of the realm, wouldn't you say?  Why not scale down and grow the business instead? Then, as different features come on line they can be tested, you'll get feedback, etc. And feature by feature your service will grow -- plus grow the confidence it needs to thrive.

After spending the weekend learning about the wallets, exchanges, and how to fund them.... I opted to go with Coinbase, a small company that is gradually adding excellent consumer features, but only after a lot of testing, and under a limit of no more than 50 BTC traded per day. Once they get the whole system humming, they can open up in whatever other ways they want. But I love that I could just link my bank account and not have to mess with the whole anti-PayPal, anti-Visa nonsense.  Cash at CVS would have been my REAL preference, but since it's not ready for primetime I have no need to mess with it. I simply moved on to a system that worked.

In short, if you're stressed, part of it's your responsibility for claiming to do more than you actually can.
I hope you will pass these suggestions on to whoever cares about them.
Thanks!

[auswalk]

What the turn around time using google checkout? Ordered yesterday, still awaiting bitcoins.

Thanks

[URSAY]

Support list for 4/7

CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker

I am also logging many issues from Facebook.  Submitting support requests via all channels slows things down.  Please be reasonable, submit your request in 1 place, and be patient.  Thanks!  

[URSAY]

PS...I have not checked PMs in a bit...I will get to those tomorrow if you were not logged on today's support list.