Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

Support list for 4/7

CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker

I am also logging many issues from Facebook.  Submitting support requests via all channels slows things down.  Please be reasonable, submit your request in 1 place, and be patient.  Thanks!  

Thank you for addressing my issue. Can you give me some clarification on what being on the support list means, when will our issue be resolved, and will we be refunded the value of the coins we have lost? When i placed my order the price was roughly $156. It has risen almost $20 resulting in a $60 loss.

It means I have submitted a support ticket for you and I will be able to give you limited status of your issue while our other support agents work on your issue.  Sorry I can't realistically give any ETAs at the moment.  If you disagree with your order for whatever reason when you get it then we will open up another ticket with your new issue.  One step at a time.  

[1714725288]

1714725288

[1714725288]

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[FYourself]

Why was i on a support list and then removed from it? I still need help.

[sandyjg9]

i did a cash deposit into my mtgox account and the money is not there after an hour. i've had 4 flawless transactions where the money is in my account within 5 minutes, but also 2 transactions that have taken hours. can someone please look into this problem for me and help my money get in my mtgox account? i emailed zipzap asking for transaction details and should have them shortly. pm me if you need info about me to resolve this. if i wanted to wait for my bitcoins i'd use alternative options. i use bitinstant because it's supposed to be instant i might reconsider next time because of all this

edit: zipzap transaction details (cash deposit of USD in mtgox account)

Merchant order ID
f895f56f-7537-4e38-8ac1-11bdc40e117e
Customer account ID
283 072 783
Payment code
85100866
Status
Paid
Amount
245.00 USD
Final full order amount
248.95 USD

[BitcoinApprentice]

Support list for 4/7

CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker

I am also logging many issues from Facebook.  Submitting support requests via all channels slows things down.  Please be reasonable, submit your request in 1 place, and be patient.  Thanks!  

------------
Hi Superhero!, My BitInstant cash dep that an email confirmation SAID completed but no-showed at MtGoX was on Apr 03,2013 pushing 5 days now. I have many successful deposits before and after so 90% happy with BitInstant. But getting NO response anywhere to date on 1 failure isn't good. How about adding an autoreply with a ticket number and queue/estimated time to attention. Note:I haven't posted at Facebook.

I have tried to manually put in the coupon after I learned how; but it errors as "used or invalid".
Here's my stuff from the 3rd, when the usd/btc was about $130/140 Thanks:
OrderID: 40e606c5-94ad-41ca-9da5-a286eb868539
EventID: 493998a8-d734-4e2f-b436-ba2ca339a306

[navahoboy]

Hey BitInstant,

I made a cash deposit at Walmart using MoneyGram > ZipZap > BitInstant on this date (2013/04/07).

I received a "Successful ZipZap Payment" email at 06:01PM CST.  My BitInstant confirmation page said I could expect my BTC guaranteed within one hour.  It has now been nearly four hours.  I'm curious what the status of my deposit is.  Are my coins still coming?  Is my money lost?  

At the time of my ZipZap payment, the USD price per BTC was approx $161/BTC.  Now the price is currently $174/BTC.  What is going on, if my transaction goes through, what rate will I receive?

Quote ID: 04ad5126-5146-4baa-8778-f663ff57d7d7
Order ID: c98ab0ff-1ee6-457b-8df7-0f4050c93ec3


PLEASE HELP!

[jtheboss95]

Support list for 4/7

CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker

I am also logging many issues from Facebook.  Submitting support requests via all channels slows things down.  Please be reasonable, submit your request in 1 place, and be patient.  Thanks!  

Where is my name?
Man I need my fucking money bro lol

[URSAY]

Support list for 4/7

CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker

I am also logging many issues from Facebook.  Submitting support requests via all channels slows things down.  Please be reasonable, submit your request in 1 place, and be patient.  Thanks!  

Where is my name?
Man I need my fucking money bro lol

You are on the list for 4/6.  Please take note.

[URSAY]

Why was i on a support list and then removed from it? I still need help.

You are on the support list from a day before.  4/6.  Please take note. 

[fuue83]

Support list for 4/7

CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker

I am also logging many issues from Facebook.  Submitting support requests via all channels slows things down.  Please be reasonable, submit your request in 1 place, and be patient.  Thanks!  

Where is my name?
Man I need my fucking money bro lol

You are on the list for 4/6.  Please take note.

URSAY, can you please confirm I have a ticket open? I've PM'd you, posted here, emailed tech support, used the chat feature, and I still haven't had anyone tell me my problem is being looked at. Also, will I receive the correct rate of when I placed the order or will it be the rate when the problem gets resolved?

Thanks

[blacknight505]

Quote ID: 64c84395-6277-4ee3-a0c0-eff58072e26f
Event ID: 748ea0bb-b358-4099-83e9-b2136a4e1b7b

Going past 4 hours with no response or deposit. I've used this service 3-4 times in the past with no troubles. Same routine: CVS cash deposit via ZipZap; usually goes through within 10 minutes.

Help me out pls.

[chase1420]

Hey URSAY, I was also wondering if BitInstant will honor the exchange rate value of BTC when we made the transaction
seeing as how the value has jumped significantly since earlier today?

[URSAY]

AGAIN...here is the list from yesterday.  4/6. 

Some of these are resolved but I haven't updated that info...

gbf4ever / yellowbellypig / Frostasus / gauchopuro / mercurial / dimasmjunior / noname6520 / archimediate / fallingupwards / Severian87 / Jge66 / kal31doscope / docwa / Joerg / Striker007 / JayTease / FYourself / illch / andrewb / Ace. / ericablabla / rzero / needbitcoinhelp / jtheboss95 / J0B00 / btlmermaid / whoiscasey / jankins / rstephe / taylored / glt512 / theunjustly / OpenYourEyes210

[cayson]

I completed my MoneyGram order to ZipZap at CVS nearly twenty four hours ago. My order is currently stuck on:

Sun Apr 7 07:13:37 2013   57b15b59-4f14-4673-90ca-9e003b0e79b2   Coinapult Order Loading

Sun Apr 7 07:18:37 2013   64af41b0-394a-4982-b939-9d9a71378f8a   MTGox Order Loading

Which is strange, because I do not use MtGox, nor Coinapult. For receiving method, I chose bitcoin address and entered my BTC-e Bitcoin address. I do not understand why Coinapult or MtGox are being involved, and delaying, my order. I've submitted a ticket to BitInstant, but I've had no reply. This is my first time purchasing BTC, so I'm a bit nervous of the situation.

My order number is: 2313a055-d88c-43e9-a863-517d3b10cec5

Event ID: 15384efc-04c8-4208-9ddc-b57fa8131131

[ScrapOfCat]

Hi, I also am having a problem with receiving the coins from a cash transaction through moneygram.

I went back in my browser history to the quote page, and if that worked correctly this is the information:

Quote ID is: b8c74966-1815-4fdb-acd0-235b21c8e0dc

Event ID is: 8f44a25b-d328-4fcd-975f-502e98b9da1e

I don't know if it's safe to post the moneygram reference #, so i won't unless you ask.

I've done several seamless transactions in this exact same way to this exact same address, and it's usually been pretty quick.  so far it's been 9 hours and i haven't received either bitcoins or any emails from BitInstant.

I posted before you closed the list, yet i'm not on it?

[fuue83]

AGAIN...here is the list from yesterday.  4/6. 

Some of these are resolved but I haven't updated that info...

gbf4ever / yellowbellypig / Frostasus / gauchopuro / mercurial / dimasmjunior / noname6520 / archimediate / fallingupwards / Severian87 / Jge66 / kal31doscope / docwa / Joerg / Striker007 / JayTease / FYourself / illch / andrewb / Ace. / ericablabla / rzero / needbitcoinhelp / jtheboss95 / J0B00 / btlmermaid / whoiscasey / jankins / rstephe / taylored / glt512 / theunjustly / OpenYourEyes210

Again, I'm not on that list, nor the 4/7 list (even though I posted before the cut off), you have not addressed my problem in this thread, have not responded to PM, and the company hasn't responded to email or instant chat request. All I want to know is that I have a ticket in and that someone is looking at it. I know it may take time to get it fixed, I just want to make sure it's in the system. As long as the original trade rate is honored I don't mind waiting a bit, it's obvious you guys are swamped.

Thanks

[chase1420]

seems like a lot of people are slipping through the cracks of the customer support here 

[URSAY]

Guys I am posting lists so you know for sure if you have been escalated and you can hold me to some accountability.  If your not on any list just kindly let me know and we will get you the next day.  I still have a lot of PMs.  At some point I need to move on to actually working on your issues and then sleeping a bit.  Sunday night.  Trying to help.  Let's be friends. 

[webosftw]

Guys I need some info on why i didnt receive my PP $.

Order: 800dc646-22f4-4408-8d8f-d6d6a5f0b0c2
Quote: 641492aa-fab6-435e-9025-6cd2871faa47

Please read my posts.  I posted this on the last page...

I am seeing everyone's issues and you are all being added to today's support escalations.  I will post that final list for 4/7 later tonight.  

Would you be so kind to add me to the next list?

[Protagonus]

Hello, Just found this support thread and I thank you for offering it.

I recently (today) tried my first transaction with you.  I did a walmart-moneygram-zip zap- bitinstant-bitcoin address method.  Confirmation from zip zap for funds being sent to you was emailed to me about 5 hours ago.  I have sent an email via customer support including information.

My issues is; I followed the ONE instructional video I found for how to purchase.  I DID NOT realize to write down order ID on the page saying "go", also video just clicked through and printed the zip zap order.  So I ONLY have the zip zap information.  

Is that info okay to provide here?  Am I screwed without the Order ID?  Is the wait substantially longer ATM?  and another asked above, if we get BTC based on when YOU get the Cash, or when you have time to send?

Thank you
let me know what else I need to provide to you if possible, sorry to bother

[chase1420]

Guys I am posting lists so you know for sure if you have been escalated and you can hold me to some accountability.  If your not on any list just kindly let me know and we will get you the next day.  I still have a lot of PMs.  At some point I need to move on to actually working on your issues and then sleeping a bit.  Sunday night.  Trying to help.  Let's be friends. 

can you add me to the next list man, I appreciate your help, I really do. just frustrated, it being the first time I'm using bitinstant.
friends forever!