Official Newbie BitInstant Support Thread (Active Customer Support)

[CBRF4I]

Hi bitinstant support,

I've ordered BTC from bitinstant 5 times in the past couple weeks.  The first 4 transactions were successful.  The 5th transaction seems to have failed even though cash payment was made.  These things happen. 

I sent a message via the bitinstant website but have not yet received response.  I understand you're backlogged.  And I'm impressed with your patience with some of the less than polite customers on the forum.

I'm posting to the forum because all I'm looking for is a "got you, we're looking into it," and this seems to be place to get that.  Maybe get myself added to the "list." 

I did not receive an order confirmation email from bitinstant for the 5th order, and I neglected to copy the order information from the screen, so unfortunately I do not have a bitinstant OrderID for the failed order.  I did however receive a confirmation email from ZipZap after making my cash payment at the local CVS.  So there is proof funds were sent.

Here are my four immediately previous successful orderIDs:
OrderID: 66ade907-4384-4128-b14d-26093cd99a06
OrderID: 3679c608-7ac8-4d3e-b3b0-ef5df1474399
OrderID: 408cd387-f024-4bd2-b887-cfedc5c425bc
OrderID: def03095-3353-4631-a491-ea29e9da02fb
I used the same name and email address on all five orders so hopefully from this information you can track down the failed order.  Also the payment address for the failed order was 19epCWs6HrEri3ZfkaCZ3j2S43XMHWyYzw. 

I'll take BTC or fiat refund, doesn't matter.  But the sensible thing for me to do is wait until this is resolved before I can resume purchasing BTC via bitinstant, so I'm kind of dead in the water with bitinstant until this is resolved. 

Thanks!

It was a zipzap order?  Can I get your zipzap acct. #?

Yes it was a ZipZap order.  ZipZap Acct# 112294442.  The payment amount was for exactly $499 ($495.05 order amount + $3.95 ZipZap fee). Payment confirmation email came in from ZipZap at 2013-04-02 11:41PM EDT. I had placed another order earlier that day for a slightly different amount that came through just fine, different payment address

Thanks guys!

I just tried to push this thru manually.  You may see results soon.  Let me know if you still have issues!  Thanks! 

Hey ursay, nothing yet but thanks to gordon154's cleverness, I managed to fish the Quote ID for my missing order out of my browser history.  Woohoo!   So I  can provide this additional information:

Quote ID: 4403fffe-8496-4b57-adbf-d5ddbdfa2d88
Event ID: 8a177a76-d3f8-4694-bac0-f426da79ba7c
Amount you need to pay: $495.05

HTH!  Thanks.

[1714729400]

1714729400

[1714729400]

1714729400

[Statesman]

I am seeing everyone's issues and you are all being added to today's support escalations.  I will post that final list for 4/7 later tonight.  

I have PM'd you regarding a support need/issue.

Let me know if you would like it posted here as well.

Thanks. - S

I decided to go ahead and post my Quote and Event IDs:
Quote ID   c1324b76-442e-45fe-b0f1-d444e99345e4
Event ID   7141f172-8250-41f2-97de-3d58d59f4712

[URSAY]

hi! i was wondering if and when you would start allowing pay to BTC-e again?  thanks!

Features can come and go occasionally for a number of reasons but in most cases they will return.  Check back! 

[iNormalize]

You can add me to the list.
Never had an issue before... didn't save my quote ID. I can provide any information you need to retrieve it.

Transaction was Moneygram > Mtgox

[ScrapOfCat]

Hey ursay, nothing yet but thanks to gordon154's cleverness, I managed to fish the Quote ID for my missing order out of my browser history.  Woohoo!   So I  can provide this additional information:

Quote ID: 4403fffe-8496-4b57-adbf-d5ddbdfa2d88
Event ID: 8a177a76-d3f8-4694-bac0-f426da79ba7c
Amount you need to pay: $495.05

HTH!  Thanks.

<snip>

I went back in my browser history to the quote page, and if that worked correctly this is the information:

<snip>

Ahem...

[URSAY]

You can add me to the list.
Never had an issue before... didn't save my quote ID. I can provide any information you need to retrieve it.

Transaction was Moneygram > Mtgox

Do you have any info that you think might be useful to me in looking up your order?  Give me SOMETHING. 

Just don't paste a GOX coupon code!   

[baggage]

hi! i was wondering if and when you would start allowing pay to BTC-e again?  thanks!

Features can come and go occasionally for a number of reasons but in most cases they will return.  Check back! 

I cannot retrieve my quote ID#.   What is the prognosis for those of us who only have the Zipzap account #?

Thanks for your hard work.

[Statesman]

You can add me to the list.
Never had an issue before... didn't save my quote ID. I can provide any information you need to retrieve it.

Transaction was Moneygram > Mtgox

Do you have any info that you think might be useful to me in looking up your order?  Give me SOMETHING. 

Just don't paste a GOX coupon code!   

Have you added me to the support list for:
Quote ID   c1324b76-442e-45fe-b0f1-d444e99345e4
Event ID   7141f172-8250-41f2-97de-3d58d59f4712

?

I've also PM'd your account, within the past hour.

[webosftw]

Guys I need some info on why i didnt receive my PP $.

Order: 800dc646-22f4-4408-8d8f-d6d6a5f0b0c2
Quote: 641492aa-fab6-435e-9025-6cd2871faa47

[Panzerknacker]

Hey everyone,

Hate to even have to post this. I've been "Bitcoining" for awhile now, but this is the first time I've had any issues.

I used my Blockchain.info wallet > Cash Deposit > BitInstant > ZipZap Moneygram

I've used this method many times in the past and it is always instantaneous and convenient. It's now been over an hour since my payment at Walmart and there is no sign of the coins in my wallet at all.

What information do you need from me? I have a copy of my MoneyGram, Walmart Receipt with Reference #, Printed Payment slip, etc. All information double and triple checked to be accurate to the Payment slip. Paid with debit so it was "exact change".

Help! This is scaring me. :\

Thanks!

- P

[synergy7]

I've still only received the money for one of my orders. I sent a PM a few hours ago.

[URSAY]

Guys I need some info on why i didnt receive my PP $.

Order: 800dc646-22f4-4408-8d8f-d6d6a5f0b0c2
Quote: 641492aa-fab6-435e-9025-6cd2871faa47

Please read my posts.  I posted this on the last page...

I am seeing everyone's issues and you are all being added to today's support escalations.  I will post that final list for 4/7 later tonight.  

[chase1420]

I used BitInstant. CVS MoneyGram --> Blockchain.
It's my first time getting into bitcoins and its been kind of a headache already. 
I would really appreciate any help I can get.
I have my reference # and receipt. I tried tracking the order on bitinstant, but it was not found.
I'm guessing it's like that for most people though.
thank you in advance for the support.

[URSAY]

Hey everyone,

Hate to even have to post this. I've been "Bitcoining" for awhile now, but this is the first time I've had any issues.

I used my Blockchain.info wallet > Cash Deposit > BitInstant > ZipZap Moneygram

I've used this method many times in the past and it is always instantaneous and convenient. It's now been over an hour since my payment at Walmart and there is no sign of the coins in my wallet at all.

What information do you need from me? I have a copy of my MoneyGram, Walmart Receipt with Reference #, Printed Payment slip, etc. All information double and triple checked to be accurate to the Payment slip. Paid with debit so it was "exact change".

Help! This is scaring me. :\

Thanks!

- P

Order ID # or quote ID #?

[Panzerknacker]

Thanks for your vigilance... I unfortunately do not know where I could find an Order ID. The BitInstant > ZipZap transition from Blockchain doesn't really work in the same fashion as I think going directly from BitInstant.com

Hoping you're familiar with the process to see if you know what I'm referring to...

[iNormalize]

You can add me to the list.
Never had an issue before... didn't save my quote ID. I can provide any information you need to retrieve it.

Transaction was Moneygram > Mtgox

Do you have any info that you think might be useful to me in looking up your order?  Give me SOMETHING. 

Just don't paste a GOX coupon code!   

I pm'd you all my info.

Thanks for looking into it bet your hella busy right now!

[URSAY]

I used BitInstant. CVS MoneyGram --> Blockchain.
It's my first time getting into bitcoins and its been kind of a headache already. 
I would really appreciate any help I can get.
I have my reference # and receipt. I tried tracking the order on bitinstant, but it was not found.
I'm guessing it's like that for most people though.
thank you in advance for the support.

Order ID # or quote ID #?

[URSAY]

Thanks for your vigilance... I unfortunately do not know where I could find an Order ID. The BitInstant > ZipZap transition from Blockchain doesn't really work in the same fashion as I think going directly from BitInstant.com

Hoping you're familiar with the process to see if you know what I'm referring to...

zipzap acct. #?

[Panzerknacker]

Chase1420 and I did the same process. I just used a Walmart instead of CVS.

[Panzerknacker]

Thanks for your vigilance... I unfortunately do not know where I could find an Order ID. The BitInstant > ZipZap transition from Blockchain doesn't really work in the same fashion as I think going directly from BitInstant.com

Hoping you're familiar with the process to see if you know what I'm referring to...

zipzap acct. #?

675 854 194