Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

URSAY:

First off I would like to thank you for your assistance ahead of time, I know you have been quite busy processing everyone's request the last couple weeks.
I currently have two orders (mtgox -> paypal) that have failed since April 5th. The funds have been withdrawn from my mtgox acct but have not been deposited in my paypal account. Please see failed order details below...

April 5th:
________
OrderID: f34b9fbe-7c13-47c1-b34f-d16454308be8
EventID: c68c2b85-15a5-443f-92f2-10d60211177b
DestAccount: <omitted>
QuoteID: f6be63a1-363b-4159-bd7c-aed93701a4b2
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365135601.2
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $368.59328 USD

April 9th
_______
OrderID: f199cd70-5dd5-4053-b36c-587d86a5ff6f
EventID: 051c062e-895a-426c-97ef-e8170ee0f1ca
DestAccount: <omitted>
QuoteID: 4b0dcfc0-0bdb-43a8-8131-beb9aa26a509
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365484500.14
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $254.52128 USD

Your help in pushing these through would be appreciated. Thanks.

I'm afraid I cannot personally do much to push these thru myself.  Have you logged these issues thru our normal support channel at bitinstant.com/contact ?

[URSAY]

$550 on april 3rd to MtGox account still not a dime nor response from BitInstant

I logged both order ids as according to URSAY(due to ZipZap's $500 limit) into their "system" two days ago and naturally, have not received a response, like I didn't before when I used their "live chat" interface. Wonderful experience with this company so far!

Did you log your issue at bitinstant.com/contact ?

[URSAY]

Order ID 62f756f2-1770-4361-a5a2-ccb68132efbb needs to be escalated

63+ hours now

Have you logged your issue thru bitinstant.com/contact ?

[donkeybozo]

Order ID 62f756f2-1770-4361-a5a2-ccb68132efbb needs to be escalated

63+ hours now

Have you logged your issue thru bitinstant.com/contact ?

I did Friday

[FYourself]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

[damavox]

ursay,
          i have sent bitinstant and you all my order details. paid using zipzap, when i contacted support i even through in my btc wallet address  and i still have not seen a result even after i completed a different set of instructions each to get this resolved. what is going on?

[damavox]

ursay,
          i have sent bitinstant and you all my order details. paid using zipzap, when i contacted support i even through in my btc wallet address  and i still have not seen a result even after i completed a different set of instructions each to get this resolved. what is going on?

[damavox]

ursay,
          i have sent bitinstant and you all my order details. paid using zipzap, when i contacted support i even through in my btc wallet address  and i still have not seen a result even after i completed a different set of instructions each to get this resolved. what is going on?

[damavox]

ursay,
          i have sent bitinstant and you all my order details. paid using zipzap, when i contacted support i even through in my btc wallet address  and i still have not seen a result even after i completed a different set of instructions each to get this resolved. what is going on?

[kangaroos]

I have received nothing after 60+ hours. I submitted a ticket to support on Saturday.


Order: 8220533f-76bb-4b3f-965d-eca8d0547b6e
Amount: $500.00
Date: Sat Apr 13 02:59:11 2013

https://www.bitinstant.com/order_status/8220533f-76bb-4b3f-965d-eca8d0547b6e

https://i.imgur.com/AokfPRG.png

[akabmikua]

@URSAY,

I have logged in the request at bitinstant.com/contact , but no person contacted me past 2 days. This is discouraging.

Can you please manually push my order(s) too?

https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78
https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2

Its over 11 days now.

My first support ticket (after 1 day of placing the order) was NEK-JBDME-321 and second one (logged on Apr 13) without any ID (tough the email has a title with ID: 861406, which probably is NOT my support id)

[damavox]

ursay,
          i have sent bitinstant and you all my order details. paid using zipzap, when i contacted support i even through in my btc wallet address  and i still have not seen a result even after i completed a different set of instructions each to get this resolved. what is going on?

4/7 : Cash deposit, zipzap confirmed bitisntant has my money. nothing received

4/8 : Was told order was manually pushed, nothing received

4/9: Was told i would be on the 4/10 support list, still nothing received

4/10: Was told to send you my email address still nothing received.

4/11: Was told to use bitinstant.com/contact, created a support tickey,again also included not only my zipzap order # but also my btc address. Used bitfloor to make another deposit got instant results.

4/12: Nothing received

4/13: Nothing received

4/14: Asked you on the forums what was going on, was ignored and nothing received.

4/15: Making another attempt to contact you to find out what the problem is. zipzap has confirmed bitinstant has my money and susposely bitisntant now does "direct to BTC address deposit" so why am i still having to wait regardless of pushing my order through or not?

zipzap order #: 760496034
btc address #: 1ACVYW2pGxoB9Kf2oJQ9Qed7Pawp3FZu4t

[EdsWow1]

.
5 days later:

FINAL 4/10 support list includes users that I have logged issues for today and part of yesterday.  If you are not on this list then your issue may of been logged on an earlier date and is still being resolved.

liztah / yero888 / pootsniff / Nachtwind / whoiscasey / uncfun42204 / iwmb / Col-Sanders / gf.ricardo / chubbychecker / bitcoinfiend / alternative30 / watchboy / ASM11 / chase1420 / xqr / maxspace321 / damavox / kmicro / iridium77 / archimediate / Tejh / bigpoppapump69 / cayson / Bunks / cassiolandim / devz0r / v1le / endlessdark / joae1975 / khesquid / karmic / Sowhat / voos / bitcrazynoob / dookiedue / koob / baggage / jwest411 / shivamachoman / Betelquese / cubism4nerds / EdsWow1 / lentilsoup94 / dannnk / Betelquese / bccdn / 3sd / breel / paradoxal / Kennedy3789 / spiritglove

Never again heard anything from URSAY. Never got any PM. Just simply nothing ....

This list just a fake ... just made for Recycle Bin. Just only bla bla bla ...

Your order has been logged and we are currently looking into your issue.  Thanks for your patience.

still "looking into my issue"

[noname6520]

update on my cash? its been more than a week since I logged my second issue. I first placed my order 16 days ago.

[lifted1]

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting.  Again I apologize for any issues you have experienced.  If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you.  Would this be okay?  

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.    

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

Order ID # ?

This is the one I got today which successfully deposited funds to gox:  
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9


This one is the original I got on Match 28:  OrderID: 412773bf-8dc9-4316-99be-317fe346947e





THANK YOU URSAY  !!!

I'm sorry but could you please be clear about what I am looking into?  I only need information regarding orders that you have a problem with.  Thanks for clarifying!  

Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.

Give me exact figures.  What did you receive?  What did you expect?

@URSAY

Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.

Escalated your request for fee reversal. 

@URSAY

Last night, shortly after you posted this, I received an email from Mandrik  :


"Sorry for the delay! I just manually processed your order, and you should receive your funds shortly. Thanks!

---
Sincerely,
Mandrik  "

I assumed it was in response to the fee refund you mentioned, but as of this morning I am still not seeing anything. I just wanna make sure I'm looking in the right place for the right thing. Can you tell me anything about this? Thanks

[silient]

Hey, I made three orders to transfer to my mt gox account. Only three went through. I made a mistake when sending funds and misspelled my email. I also neglected to save the quote ID etc.
I DO have the receipt from wiring the money. including reference I.D. account number etc.

[Adalberto]

Mr URSAY

It ha :Ds been ONE WEEK since I made the payment, and so far it has not been co,pleted! I have already sent 2 e-mails, with NO RESPONSE!!!

How long will I have to wait ?(more?)

2 transactions throug ZipZap:
Zipzap Account : 258509702  and Account : 294136080

Please do answer

[DozeNutz]

Mon Apr 8 14:08:27 2013

Quote ID    978de81f-b6bc-4b3b-8422-3a3ea3ee5852
Event ID    be464c1c-cc4c-4834-82e3-de3867c75218

Logged issue 2x on old support ticket
Logged issue 1x on new support ticket (bitinstant.com/contact)
Logged in 1 issue on reddit.com/r/bitcoin, with a comment response from user bitinstant
Logging in 1 issue on this forum.  

Its been over a week, and from what it seems like, it will be well over a month to see my money back.  

I just want to know how are you guys reimbursing your customers for the money and time lost?

You guys suck at what you guys claim to do.  I need my god damn money back.  

[DzK]

1 week...

http://media.giphy.com/media/86Ru4rNYwgnok/original.gif

Really instant...

+1

 

[Adalberto]

1 week...

http://media.giphy.com/media/86Ru4rNYwgnok/original.gif

Really instant...

+1

 

+1