Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

Hi I've submitted 2 support emails a few days ago, still haven't gotten a response. $2000 from dwolla --> MtGox hasn't gotten there yet. Email: joeykrug@gmail.com

Have you submitted your support request to bitinstant.com/contact ?

Please provide me with more info regarding your order and I will try to help.

[URSAY]

Hi I've submitted 2 support emails a few days ago, still haven't gotten a response. $2000 from dwolla --> MtGox hasn't gotten there yet. Email: joeykrug@gmail.com

That is probably because their max is $500 for legal reasons.  Good luck I am sure it will get held up for a while. I am not sure why they let people enter amounts greater than $500 when that is there limit and they know it wont go thru.  You think they would not want to add to the amount of customer issues ?

We are working on new systems which will not allow the customer to make mistakes in many scenarios. 

[URSAY]

ursay,
          i have sent bitinstant and you all my order details. paid using zipzap, when i contacted support i even through in my btc wallet address  and i still have not seen a result even after i completed a different set of instructions each to get this resolved. what is going on?

4/7 : Cash deposit, zipzap confirmed bitisntant has my money. nothing received

4/8 : Was told order was manually pushed, nothing received

4/9: Was told i would be on the 4/10 support list, still nothing received

4/10: Was told to send you my email address still nothing received.

4/11: Was told to use bitinstant.com/contact, created a support tickey,again also included not only my zipzap order # but also my btc address. Used bitfloor to make another deposit got instant results.

4/12: Nothing received

4/13: Nothing received

4/14: Asked you on the forums what was going on, was ignored and nothing received.

4/15: Making another attempt to contact you to find out what the problem is. zipzap has confirmed bitinstant has my money and susposely bitisntant now does "direct to BTC address deposit" so why am i still having to wait regardless of pushing my order through or not?

zipzap order #: 760496034
btc address #: 1ACVYW2pGxoB9Kf2oJQ9Qed7Pawp3FZu4t

ALready responded to you this morning.  No need for multiple posts about the same thing.  Thanks.

[URSAY]

paid 7 days ago

several messages sent to bitinstant support with all my info

still no contact from bitinstant and no money on mtgox

ZipZap: 575120027
Ebanx: 158985
Quote ID: a8eb5124-a9f5-4bd2-91fd-b088d51e4d0c
Event ID: e4413c13-c926-41c8-bcd2-b12dbb7a9ea4
mtgox: M23385694X

Just gave your order a manual push! 

[andrewb]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

[URSAY]

I need help from a Bitinstant representative please!  I made two $500.00 cash desposits 8 days ago (4/7), received nothing, and have been unsuccessful in communicating with Bitinstant over the issue.  HELP!

If you don't provide info it is very difficult to help.

[URSAY]

URSAY,

Its now been almost 2 weeks since payment was sent via BitInstant - still no funds.  Multiple emails sent via contact link on BitInstant...and auto emails sent back saying "it's being worked on."  That was a week ago.  No money posted, no codes sent...nothing.  Just trying to track down my money.

OrderID: 4e4a1ce7-e36f-402d-ba94-8a8959d88663
EventID: b31f9bcc-25c3-4fc7-9298-8b7c4b27d919
$480.05

OrderID: 18555d2d-5910-4691-ba94-c81a8025328d
EventID: 40c237b8-d453-4611-a154-45acafa3c601
$480.05

Looks like you got some Gox coupons.  Did you try using the codes?  What was the result?

[URSAY]

CVS transaction on 4/3, support ticket list on 4/9, and as of this morning 4/15 I finally have my money in my Gox account. I'm allitle upset that bit instant still kept their fee. I still need compensated for the price difference, and I will be checking URSAY's sig in a sec to see how I should go about obtaining the difference. I will say after this experiance I will probably not be using bit instant anytime soon untill they have proven to get it together. But I will say it wasn't all their fault. MtGox had a hand to play in this as well. Basically every bad thing that could of happen, did happen. Unfortunate as that is it is going to hurt gox and bitinstant. I would like to thank URSAY personally, I have watched him get bashed for the last 2 weeks like all of this was his fault or something. He was literally the only person who was helping for the longest time, and although I am not pleased with the swiftness of my transaction still, you all should understand none of that is in his control. Thank you so much for all you have done with my order and everyone else's order URSAY. Everyone be polite and patient and your money will come.

Good to hear that you've finally received your funds!  I would be happy to submit a ticket for a fee reversal request if you can provide me with some info...

BTC destination address and what you think you are owed.  Please keep in mind that we can only lock in the price at time of order when we are expected to execute the BTC purchase.

[URSAY]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

email?

[evilzpet]

I need help from a Bitinstant representative please!  I made two $500.00 cash desposits 8 days ago (4/7), received nothing, and have been unsuccessful in communicating with Bitinstant over the issue.  HELP!

If you don't provide info it is very difficult to help.

Two deposits on 4/7.

Cash to email - boneddy2000@yahoo.com

591 889 621
343 136 495

[URSAY]

I need help from a Bitinstant representative please!  I made two $500.00 cash desposits 8 days ago (4/7), received nothing, and have been unsuccessful in communicating with Bitinstant over the issue.  HELP!

If you don't provide info it is very difficult to help.

Two deposits on 4/7.

Cash to email - boneddy2000@yahoo.com

591 889 621
343 136 495

I'm assuming the numbers on the bottom are zipzap acct. #s?

[andrewb]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

email?

either andrewb123456789@gmail.com or @gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you.

[Vict0ar]

I will probably looking further into some logged price execution issues as well.  I will likely be asking for users with this issue to tell me exactly what they are owed and the Bitcoin address to send the funds to.

How do we determine exactly what we are owed?  Does the price lock in when we execute the order, or when ZipZap processes the order, or some other time?

[URSAY]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

email?

either andrewb123456789@gmail.com or andrewbritt@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you.

I am showing we pushed your order last night.  Have you tried checking your Gox acct. for funds?

[URSAY]

I will probably looking further into some logged price execution issues as well.  I will likely be asking for users with this issue to tell me exactly what they are owed and the Bitcoin address to send the funds to.

How do we determine exactly what we are owed?  Does the price lock in when we execute the order, or when ZipZap processes the order, or some other time?

If you had us execute the BTC order then give me the BTC price at the time of your order.  Figure out what you received and do the math to tell us what we owe you.  Obviously the more info you can provide us with the better. 

[lifted1]

Ursay, I just sent you a PM with my email address. thank u!!

[joeykrug]

Hi I've submitted 2 support emails a few days ago, still haven't gotten a response. $2000 from dwolla --> MtGox hasn't gotten there yet. Email: joeykrug@gmail.com

Have you submitted your support request to bitinstant.com/contact ?

Please provide me with more info regarding your order and I will try to help.

Yes I have submitted support tickets.

First order ID:  Details: 50bbd6f6-1a4d-4289-8896-ac0d571db809
Second order ID. Details: da74dfa6-91af-403d-86e9-7f889f9eb1c8

[andrewb]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

email?

either andrewb123456789@gmail.com or @gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you.

I am showing we pushed your order last night.  Have you tried checking your Gox acct. for funds?

I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still.

Can you confirm what email was on the list so I can reference that for future reference.

Thank you.

[jthev05]

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

[URSAY]

Hi I've submitted 2 support emails a few days ago, still haven't gotten a response. $2000 from dwolla --> MtGox hasn't gotten there yet. Email: joeykrug@gmail.com

Have you submitted your support request to bitinstant.com/contact ?

Please provide me with more info regarding your order and I will try to help.

Yes I have submitted support tickets.

First order ID:  Details: 50bbd6f6-1a4d-4289-8896-ac0d571db809
Second order ID. Details: da74dfa6-91af-403d-86e9-7f889f9eb1c8

Are you sure these are order IDs?