Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s

[DonRavy]

Well? I'm waiting... where are the refunds? According to you, refunds in fiat start when delivery is under way, which, again according to you, is now. Where's the money?

Please let me know your order number and email address via PM so I can look into your case.

You gotta be kidding me... I have a ticket open for months now, a six page PM conversation on YOUR forum with YOUR CS Rep. David, and you want me to contact you here? Fine. Ticket #NJF-519-96963, order number is in there. Ask David to submit the PM conversation to you via your forum as I can't do that.

You chose to ignore me and my issues for weeks and months, I've set deadline after deadline which you missed every single time like clockwork, the last one ending tomorrow... if you're a miracle worker and get me my refund by tomorrow as per my ticket, I'll be impressed... and it'll be the first time in this whole endeavour. If not... well, read my ticket, there's a shitstorm brewing.

Let's see what you got. Put your money where your mouth is. Literally.

So you got my ticket number. You got my order number from the ticket. You got my personal details from the order details. The imposed deadline from my ticket has gone and passed like every deadline in BA's history on this. Remind me again why you needed my details, other than to find a way to screw me more?

You said fiat refunds would start once shipments are on their way. Shipping of X-1's as well as X-3's are commencing according to your words, now where are the refunds? I know where they are, I'm sure there's a certain bank account on the British Virgin Islands that holds them tightly.

Don't bother answering, go ahead and delete this. I've ended my PM conversation with David on ecointalk due to lack of results. Next time I'll contact you it'll be in form of a written letter from my legal council.

[1714646639]

1714646639

[terrapinflyer]

https://www.youtube.com/watch?v=OQufxG1GcAk

[btcminer84]

We have always been upfront and never lied to our customers. We always kept them up to date with what is going on.

This are two lies!

You told me via PM "we'll ship it to you shortly." on May 15, 2014
https://bitcointalk.org/index.php?topic=294197.msg6747280#msg6747280

Today is July 30, 2014: NOTHING HAPPEND. NO X3 Shipping. NOTHING!

[btcminer84]

We have always been upfront and never lied to our customers. We always kept them up to date with what is going on.

This are two lies!

You told me via PM "we'll ship it to you shortly." on May 15, 2014
https://bitcointalk.org/index.php?topic=294197.msg6747280#msg6747280

Today is July 30, 2014: NOTHING HAPPEND. NO X3 Shipping. NOTHING!

There you go BA, someone you have verified as a customer, outright showing a lie coming straight from your account.  Care to make a comment?

AddOn Note: They told me "we'll ship it to you shortly." on May 15, 2014 as an excuse to refuse/reject my Refund request!  

So, I can say. Black Arrow is lying furthermore and there is no end...

[btcminer84]

I'm sorry, but this is just a little too convenient that all of a sudden certain support logins don't work and won't even process a password reset. There is no way that I'm messaging my order information just so you can make good on your earlier threats denying the full compensation.

Everything is a conspiration for you ... The IPS's DNS is down. Can you please try now? We switched to google's dns.

Why he had the possibility to see the login page, when the "IPS's DNS is down"? Another BA excuse or just a lie?

[btcminer84]

What conspiration?

I purchased the X3 back in End of Nov/2013 to get it until - or in the worst case at - the 28th Feb. 2014 and paid the same day as I purchased it. Lots of excuses, and shamless more delays and lies via PM and in this thread, I am still waiting and ask the second time for a refund due to that issue. Am waiting since the end of November 2013 and now it is the end of July 2014. I just want to get a refund I requested in May 2014 and got denied due to the lie of BlackArrow ("we'll ship it to you shortly"), which was a part of the reply to my refund request ticket.

[eXOBeX]

"There's a simple way of letting us know how our orders are proceeding. Seeing as the orders are being processed in the order in which they were paid for (and nobody's getting bumped up the queue) let us know, on a daily basis, which payment date you are now up to. Not approximate, give an exact date (working through orders paid for on 12th November 2013, 15th January 2014, etc.)

That, and ONLY that, will let us all know how close our own orders are to completion."

Funnily enough, no response, which tells me that orders are either being shipped out at random, to "preferred buyers" or not at all.

Oh, and the New Delay Excuse Of The Week (to be said TV Burp style if you're in the UK) is:-

We are working a cheaper design in order to be able to provide higher compensation. This new design will use any ATX PSU.

If not then woohoo! End of July has arrived! Expect your long-awaited shipping notifications today, folks!

[btcminer84]

If not then woohoo! End of July has arrived! Expect your long-awaited shipping notifications today, folks!

The "next week" excuses are now "next month" excuses?

We are currently improving ... and will be trying to ... during the following months.

[Atomar]

Hi Miners !

Is anyone around who has ordered the miners X-1 on the 2nd week of December 2013, and paid them at the same time to Minersource ? I am just curious to see if you already got tracking numbers.

Thanks, Michel.

I did. Ordered 1 X-1 in Dec. 13, payed right after and received the Miner last Sathurday. I'ts up and running since ...

[Stedsm]

Hi Miners !

Is anyone around who has ordered the miners X-1 on the 2nd week of December 2013, and paid them at the same time to Minersource ? I am just curious to see if you already got tracking numbers.

Thanks, Michel.

I did. Ordered 1 X-1 in Dec. 13, payed right after and received the Miner last Sathurday. I'ts up and running since ...

do you mean Dec/13 2013 or just sometime in Dec. 2013? I paid for my order in full on Dec3/13 and MS changed the status to "awaiting shipment" on that day,so far I've got fuck all...

[Atomar]

I just checked my order. I payed in full with wire transfer on Dec. 16 2013 for my X-1.

Back than I had order number: R0781508xx. It chanched to #120x and to #120xA

[Stedsm]

I just checked my order. I payed in full with wire transfer on Dec. 16 2013 for my X-1.

Back than I had order number: R0781508xx. It chanched to #120x and to #120xA

Thanks,so much for them shipping in order of payment!. Mine was #646,now 227xA

[Atomar]

That sucks! Sorry for all of you who have not received the order!
But with ~ 100Mh/s this day's there is not much to win. I put my X-1 on a auction today ... Hope to get at least some of the investment back.

Just received a mail that my S3 is comming on monday. So with 400+Mh/s there is more hope to make some btc.

[bobsag3]

I just checked my order. I payed in full with wire transfer on Dec. 16 2013 for my X-1.

Back than I had order number: R0781508xx. It chanched to #120x and to #120xA

Thanks,so much for them shipping in order of payment!. Mine was #646,now 227xA

You stated you wished to have your order held for the LCD.

[heslo]

I just checked my order. I payed in full with wire transfer on Dec. 16 2013 for my X-1.

Back than I had order number: R0781508xx. It chanched to #120x and to #120xA

Thanks,so much for them shipping in order of payment!. Mine was #646,now 227xA

You stated you wished to have your order held for the LCD.

I requested a refund, when will that be processed?

[Andrey]

Anybody who can help, please do so. I have support ticket unanswered for weeks and have contacted Black Arrow representatives via personal messages on this forum. They have logged in but never gave any comments. There is a war in my country and I need answers regarding order status very fast.
Support ticket WMQ-174-63093

[bobsag3]

We will be now insuring all X1 shipments out of our facility here for $499, as a large number of customers paid close to that value after everything is considered. We will also be upgrading our packing significantly, as to better insure our packages get out safely. Applies to US customers only.

[btcminer84]

31th July 2014 !!!!!! No shipping of the X3 yet. No tracking number. No answers. Nothing. No... Doh!

They answering to my support ticket (refund request) from yesterday:

We apologize for the lack of updates during the last few weeks; We have been very busy working with the factories to get your long awaited miner.

As you well know we have been shipping X1s for almost a month. In the last few days we began shipping X3s alongside X1s. We still have days until we finish all the queue.

During the last week we have fixed few issues with our products:
1. We found that Onsemi has given us wrong information regarding a controller; They have told us that NCP5392P is exactly the same as NCP5392E with only one pin difference (that we were not using). As they were in shortage of NCP5392P they sold us NCP5392E. However, after assembly we have found out that this controller fed wrong PWM to the mosfets shutting down the low side mosfet when it shouldn't. This resulted 5% of the mosfets burned and all miners were using 20-30% more power.
We are currently looking into how to correct the PWM of NCP5392E and will contact customers who have received boards with this controller in order to provide them with a fix. We have begun to rework thousands of boards in order to replace NCP5392E with NCP5392P.
2. During transportation hashboards were able to exit their slot therefore we needed to find a solution to fix this.

For these reasons we were unable to enter mass production for X3 last week.

We are very sorry about all these unforseen problems. Our customers are not the only ones suffering; We have been affected the most as we put everything we had into this ASIC. We have never started this ASIC in order to get rich but to be a better BTC ASIC manufacturer and provide high quality products. We have reached our targets so far but indeed failed to deliver on estimated time. We are doing our outmost to catch up and make up for the lost time.

Even though we spent on this ASIC more than the total amount that our customers we have spent, we still shipped everything we manufactured to our customers first. We have never mined with our chips with the exception of testing. However, the total amount earnt by us during testing customers's miners does not reach 1 BTC.

The reason why we've tested on live pool is that cgminer --benchmark is buggy: reports the speed wrong (1.4Thash on X3) and does not turn on the SPI leds to confirm that the miner is working properly.

We have always been upfront and never lied to our customers. We always kept them up to date with what is going on.
We are currently improving in every way and will be trying to make up towards our customers during the following months.

We are happy to report that we have overcome all obstacles and we are now mass shipping X3s as well.
http://ecointalk.net/gallery/image/515-img-3742/

Currently all orders are continuously being dispatched and shipped, and rest assured that you will be directly notified with the shipping details soon.

However, we understand that you might not agree with us and we'll offer you the refund if you decide to go ahead with it.
If you wish to proceed with the refund, please understand and agree with the following:
1. We can only pay the same way the payment was made, Black Arrow is not an investment or insurance company and cannot accept to be taken advantage of.

2. A refund request is final. We will not accept to reinstate your order if you change your mind later.

3. As per agreed terms and conditions of sale, we are not obliged to issue you with a refund and this delay is acceptable. However, we are doing our best to keep everyone happy and we'll issue the refund.

4. To cover time used to refund this order, for each transfer needed to be made, we will charge 50 USD and all 3rd party fees. In some cases, we might also need to charge a further 30 USD handling fee for each incorrect or incomplete transfer information provided by the customer.

The date for all FIAT refunds is after we are able to ship our products. We will be able to issue refunds after we start shipping our products as at that time we can allocate personnel to process this type of refunds. We will do our best to start FIAT refunds at an earlier date if we will have available personnel.

Unfortunately we cannot provide refund in FIAT currencies at the earlier date. If you wish refund for more than one order, we will refund all orders in one transfer to minimize the costs.

To process your refund request properly, kindly share your Banking details and Please feel free to contact us if you will have any further questions.

Sincerely,

[Unacceptable]

Every day I'm reminded what an idiot I am for pre-ordering from Black Arrow. These last 8 months have been one of the most negative experiences of my entire life.

I made a huge financial decision based on their lies and now I have to deal with the bullshit they caused for me every day. I really hate this fucking company.

You want a conspiracy theory?

Black Arrow's other business is credit card readers, perhaps Alex was made an offer by the credit card companies to sour Bitcoiners. MC already has lobbyists in the US congress so I know they're actively working on Bitcoin.

This delay looks like a total charade and if they're not mining with our boards then it's some kind of economic warfare.  

Now you know how BFL customers felt (like me,with a first day order,June 2012,got my miner July 2013) with the 65nm fiasco......it's a real shame it came to this    

I hope you guys can dig out of this with the compensation (BFL never even offered any),as little as it seems  

This crap seems almost commonplace anymore............................. 

[ducmami]

31th July 2014 !!!!!! No shipping of the X3 yet. No tracking number. No answers. Nothing. No... Doh!

You will get your tracking number "NEXT WEEK"