31th July 2014 !!!!!! No shipping of the X3 yet. No tracking number. No answers. Nothing. No... Doh!
We apologize for the lack of updates during the last few weeks; We have been very busy working with the factories to get your long awaited miner.
As you well know we have been shipping X1s for almost a month. In the last few days we began shipping X3s alongside X1s. We still have days until we finish all the queue.
During the last week we have fixed few issues with our products:
1. We found that Onsemi has given us wrong information regarding a controller; They have told us that NCP5392P is exactly the same as NCP5392E with only one pin difference (that we were not using). As they were in shortage of NCP5392P they sold us NCP5392E. However, after assembly we have found out that this controller fed wrong PWM to the mosfets shutting down the low side mosfet when it shouldn't. This resulted 5% of the mosfets burned and all miners were using 20-30% more power.
We are currently looking into how to correct the PWM of NCP5392E and will contact customers who have received boards with this controller in order to provide them with a fix. We have begun to rework thousands of boards in order to replace NCP5392E with NCP5392P.
2. During transportation hashboards were able to exit their slot therefore we needed to find a solution to fix this.
For these reasons we were unable to enter mass production for X3 last week.
We are very sorry about all these unforseen problems. Our customers are not the only ones suffering; We have been affected the most as we put everything we had into this ASIC. We have never started this ASIC in order to get rich but to be a better BTC ASIC manufacturer and provide high quality products. We have reached our targets so far but indeed failed to deliver on estimated time. We are doing our outmost to catch up and make up for the lost time.
Even though we spent on this ASIC more than the total amount that our customers we have spent, we still shipped everything we manufactured to our customers first. We have never mined with our chips with the exception of testing. However, the total amount earnt by us during testing customers's miners does not reach 1 BTC.
The reason why we've tested on live pool is that cgminer --benchmark is buggy: reports the speed wrong (1.4Thash on X3) and does not turn on the SPI leds to confirm that the miner is working properly.
We have always been upfront and never lied to our customers. We always kept them up to date with what is going on.
We are currently improving in every way and will be trying to make up towards our customers during the following months.
We are happy to report that we have overcome all obstacles and we are now mass shipping X3s as well.
http://ecointalk.net/gallery/image/515-img-3742/Currently all orders are continuously being dispatched and shipped, and rest assured that you will be directly notified with the shipping details soon.
However, we understand that you might not agree with us and we'll offer you the refund if you decide to go ahead with it.
If you wish to proceed with the refund, please understand and agree with the following:
1. We can only pay the same way the payment was made, Black Arrow is not an investment or insurance company and cannot accept to be taken advantage of.
2. A refund request is final. We will not accept to reinstate your order if you change your mind later.
3. As per agreed terms and conditions of sale, we are not obliged to issue you with a refund and this delay is acceptable. However, we are doing our best to keep everyone happy and we'll issue the refund.
4. To cover time used to refund this order, for each transfer needed to be made, we will charge 50 USD and all 3rd party fees. In some cases, we might also need to charge a further 30 USD handling fee for each incorrect or incomplete transfer information provided by the customer.
The date for all FIAT refunds is after we are able to ship our products. We will be able to issue refunds after we start shipping our products as at that time we can allocate personnel to process this type of refunds. We will do our best to start FIAT refunds at an earlier date if we will have available personnel.
Unfortunately we cannot provide refund in FIAT currencies at the earlier date. If you wish refund for more than one order, we will refund all orders in one transfer to minimize the costs.
To process your refund request properly, kindly share your Banking details and Please feel free to contact us if you will have any further questions.
Sincerely,
