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[CrazyTown]

I'm having this same problem. Can't log in, can't change password. And... this is my bad: I don't know my UserID. I have my log in email, of course, but... what do?

[iv4n]

I'm having this same problem. Can't log in, can't change password. And... this is my bad: I don't know my UserID. I have my log in email, of course, but... what do?

Well, I always try to contact support first, if support doesn't respond then you can take some further steps... CSFBC is their representative here, so you can try to write a PM to him.

Just complaining here will not get you far, you need to push a bit... write to support, a few times if it's necessary, contact CSFBC, and if you are persistent you will solve your problem... of course, if you are a "fair player".

Most of us experienced many issues & problems with casinos around. Sometimes patience & polite approach are the best things we can do, and of course, finding the right places & persons that can help you solve your problem.

[Valyvaly95]

I'm having this same problem. Can't log in, can't change password. And... this is my bad: I don't know my UserID. I have my log in email, of course, but... what do?

Well, I always try to contact support first, if support doesn't respond then you can take some further steps... CSFBC is their representative here, so you can try to write a PM to him.

Just complaining here will not get you far, you need to push a bit... write to support, a few times if it's necessary, contact CSFBC, and if you are persistent you will solve your problem... of course, if you are a "fair player".

Most of us experienced many issues & problems with casinos around. Sometimes patience & polite approach are the best things we can do, and of course, finding the right places & persons that can help you solve your problem.

I am talking with dplay to try to add the option to withdraw fun tokens on another wallet not fbc so that I exchange my btc in fun and then transfer them in another wallet to withdraw..try talking you too

[abc128]

Thanks, just sent you a Message.

Hi,

It has come to my attention that some users have experienced login issues when attempting to access their account. 
Can all who have been affected by this please send their User ID and email address to me via DM.
I will then review each individually and get back to you asap.

Best Regards,

Customer Support Team
FreeBitco.in

Resetting the password doesn't work either, the button just freezes,

Same experience for me.
A few days ago when I tried to reset the password, the button worked and the problem was that I didn't receive the authorization email. Now, the button doesn't work at all and there is no way to reset the password.

[Text]

You will get the funds cuz you have enabled 2fa and you don’t need confirmation email

That's good to know, thanks! Just a little nervous since it's all my satoshis, but glad to hear the 2FA should keep things secure. So even without the confirmation email, as long as 2FA is on the withdrawal should be fine?

I only received this one email and I confirm that I received the payment to my address.



I'm a bit worried because their signature campaign is on hold and I also saw that there are already negative feedbacks about the owner or the author of this thread and the former user who used to answer queries.

[16xypjnxlrew]

I'm having this same problem. Can't log in, can't change password. And... this is my bad: I don't know my UserID. I have my log in email, of course, but... what do?

Have you received promotional e-mails? If you have, you can find your ID embedded in the "Claim free spin" button. Example - https://freebitco.in/static/html/wof_new/index.html?u=[YOUR ID].

[dwyane36]

It has come to my attention that some users have experienced login issues when attempting to access their account. 

It seems that you are not fully aware of what's going on with the service.
The reset password button doesn't work at all and according to reports posted by some users recently, they don't receive authorization emails.

These issues are not specific to some users.

It's the same for me. When I try to reset my password, the button either doesn't click at all or nothing happens after clicking it, and the site asks me to enter the captcha again. I should also point out that when I try to reset my password, I periodically get error 500 (Internal Server Error), which indicates that the problem is on the side of their server, not on the users' side.

[pooya87]

I cannot log into my account either. I had 2FA active and it doesn't accept my 2FA code no matter what I do and it is annoying that the retry takes so long. I'm afraid to reset it since it takes a long time to reset and be able to log in again.

Any suggestions?

[Valyvaly95]

I cannot log into my account either. I had 2FA active and it doesn't accept my 2FA code no matter what I do and it is annoying that the retry takes so long. I'm afraid to reset it since it takes a long time to reset and be able to log in again.

Any suggestions?

I have problems like you since a week ago…CSFBC just posted here yesterday so you should contact him with user id and email

[xariao420]

put in well over 3 bitcoins, bought and set aside 10k fun tokens locked each day for a whole year at there rate.. and now i just made to getting into the return of it after a year, and the coin PLUMMETED, and the i cant withdraw, no email arrives and i hear its cause i didnt set up 2fa? what in the fuck is going on? a buisness/company/ whatever the fuck you guys are, of that size, i assume you would respond to the customer support emails, or at least advise us on whats going on?  i just wanna know my things are safe, and all im asking, (which i have asked in the emails, but left ghosted) IS my bitcoins safe.. and are you working on the issue.. ALL I FUCKING WANTED.. was a "we know and are working on it"  but all ive been is ghosted day after day, almost week after week...  all i wanna know is my shits safe.. and if its not. I have to say... longest running scam/rug pull ive EVER seen, or been a part of.. ID love for this to be wrong..

[Valyvaly95]

You will get the funds cuz you have enabled 2fa and you don’t need confirmation email

That's good to know, thanks! Just a little nervous since it's all my satoshis, but glad to hear the 2FA should keep things secure. So even without the confirmation email, as long as 2FA is on the withdrawal should be fine?

I only received this one email and I confirm that I received the payment to my address.
https://talkimg.com/images/2024/07/18/4Ch2C.png


I'm a bit worried because their signature campaign is on hold and I also saw that there are already negative feedbacks about the owner or the author of this thread and the former user who used to answer queries.

People who use 2fa can withdraw and those who didn’t enabled it cannot do it anymore and can’t withdraw

https://talkimg.com/images/2024/07/18/4Q0cC.png

[TheUltraElite]

I cannot log into my account either. I had 2FA active and it doesn't accept my 2FA code no matter what I do and it is annoying that the retry takes so long. I'm afraid to reset it since it takes a long time to reset and be able to log in again.

Any suggestions?

I have 2FA active too, and I could login without any hassle today. I am assuming your codes are time-synced already.

Anything you remember in particular you may have modified since you had used your account?

Otherwise send a DM to the support account and see what they have to say.

[Catenaccio]

I cannot log into my account either. I had 2FA active and it doesn't accept my 2FA code no matter what I do and it is annoying that the retry takes so long. I'm afraid to reset it since it takes a long time to reset and be able to log in again.

Excuse me but if you could not log in your account with 2FA, how did you manage to reset your 2FA code?

As far as I know, on all platforms, the standard way to reset password or 2FA is login your account first, do it successfully then change the password or reset 2FA code with a new one by entering your current password and current 2FA.

In your post, you did not say that you reset it with support from the service, and with complain above, it seems support does not work too well for users recently. That makes me curious that how did you do to reset it.

I have 2FA active too, and I could login without any hassle today. I am assuming your codes are time-synced already.

Looks good for today with your experience.

For time-synced issue that is possibly problem on pooya87 who is a technical expert and knows to solve it properly. If time-synced issue exists, pooya87 would have gotten problems with accounts on other platforms too.

[Get-Paid.com]

People who use 2fa can withdraw and those who didn’t enabled it cannot do it anymore and can’t withdraw

Right now, it sounds like it's better to be without 2FA than have it activated.

Looks good for today with your experience.

In the past few hours there are still reports of email confirmation issues on Twitter for example:

https://x.com/freebitco/status/1813655142614667270

[Valyvaly95]

They solved the problem I think I managed to withdraw now I am waiting 15 min to receive the funds

UPDATE it worked now I don’t have any problems I withdraw successfully

[Fivestar4everMVP]

They solved the problem I think I managed to withdraw now I am waiting 15 min to receive the funds

UPDATE it worked now I don’t have any problems I withdraw successfully

Congratulations buddy, and this is one of those reasons why I still some believe in freebitco, trusting that they have no intensions of scamming anyone, and also believing that with a little more time, they can definitely fix all the issues, and I may likely experience once again; the glitch free freebitco we all once had.

What I've been thinking, and saying is that I am suspecting they have some internal issues with between themselves, as many of them that manage the site, and they don't want to let their community and the general public learn about the what happened and what's currently going on, and this issue also have slowed down the mode and frequency at which the site operated, and issues are fixed.

Lets all believe in freebitco to come back stronger as soon as the management sort out their differences.

[hosseinimr93]

I can confirm that the issues with authorization emails have been solved.
I just requested a password reset, the button worked and I immediately received the authorization email for that.

I cannot log into my account either. I had 2FA active and it doesn't accept my 2FA code no matter what I do and it is annoying that the retry takes so long. I'm afraid to reset it since it takes a long time to reset and be able to log in again.

I also have 2FA activated and I can login to my account without any issue.

[Valyvaly95]

The only thing I wish for free bitcoin is to be present here or respond when someone is having issues…I never received a response from them here or from the support page of fbc

[hd49728]

I can confirm that the issues with authorization emails have been solved.
I just requested a password reset, the button worked and I immediately received the authorization email for that.

It is a story of some weeks ago, after the Freebitco.in team were informed about it by community repeatedly and they spent time to look at it, resolved it and backlog of user withdrawal requests because of email service.

Now with your post and your test on it, it means no issue on your side.

I also have 2FA activated and I can login to my account without any issue.

It works for your side too.

So it is probably an issue on user sides, work for some and does not work for others. The team surely must look at it again even problems now are possible less severe than weeks ago.

The only thing I wish for free bitcoin is to be present here or respond when someone is having issues…I never received a response from them here or from the support page of fbc

I hope so too. The PR account and the Customer Care account need to be more actively to answer questions from users. If they need time to have response from their contact points like wetsuit, TheQuin, they can write it down here to inform the community about it.

In future, I hope the team can publicly describe about their flow of customer support includes technical and withdrawal problems. Something like a short description that, we as PR or CS staffs, need to forward your questions to the owner or technical guys, and we will give you answers from the responsible team, when we have it.

Keep silent only makes it unprofessional, even they can not answer questions directly.

My 2 cents, as a participant of the business's campaign in the past and hope it will be back.

[Cantsay]

I'm a bit worried because their signature campaign is on hold and I also saw that there are already negative feedbacks about the owner or the author of this thread and the former user who used to answer queries.

What’s the update on your withdrawal?

I guess it should be more than 24 hours already by now, so have you checked your wallet to see if it has arrived?

The only thing I wish for free bitcoin is to be present here or respond when someone is having issues…I never received a response from them here or from the support page of fbc

Many others have also said the same thing but it seems like there are not yet ready for that - because to them coming out to respond will just bring more complaints to their thread.