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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 415244 times)
rdbase
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April 02, 2019, 11:54:36 PM
 #5781

Morning all,


@MakeMoneyBtc - Thanks for stopping by! There are a number of issues that can cause delays with withdrawals, such as a high number of requests during peak times, but we will always strive to process all payments as soon as possible. Most of us are players too and know how frustrating waiting for a withdrawal can be.



Ronnie @ Cloudbet
I understand the fact that you have a lot of transactions coming in and out of your website everyday but still waiting 24-48 hours to receive your withdrawal is kind of a lot when we are talking about bitcoin/altcoin payments. Most people prefer to use cryptocurrencies to gamble/bet especially because of this reason of fast transactions. Waiting a few hours is alright but waiting 24 hours could be crucial for a person that is betting daily since during this time they could miss a few matches because they have to wait for they payment. And for that reason some gamblers would avoid your website,even though you offer good betting options and odds. You should think about a solution to this problem, maybe an automatic system for payments or hiring a few more persons that could deal with this.
Waiting 24-48 hours is a very long time to wait for a withdrawal once you request from an established crypto casino like they are. Even when your account is not under any kyc verification or have had any issues previously with processing a withdrawal before. If this is the usual wait time to have your request filled then I would suggest moving your crypto to another casino if this is the case everytime you ask for your funds. Because their are many out there which process theirs almost instantly or within an hour or two.

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April 03, 2019, 10:15:51 AM
 #5782


The sports predictors have been popular, and Cloud 9 was the first time I've mixed up the different sports to put people out of their comfort zone, but we might get more entries if we stick to one sport like soccer where people feel they are more knowledgeable about the teams involved (and more entries usually means I can push for a bigger prize pool)

My main issue when planning competitions is balancing fun with a need to promote our services (it's one of the reasons I'm here after all!). If I can include mechanics that encourage visits to our site or players placing bets then I can usually secure a much larger prize budget, but at the same time adding these kind of requirements usually results in fewer entries. It's a fine balancing act!

Ronnie @ Cloudbet


Cloud 9 was the most interesting event. Because at first you have to pass free-rolls, then you got the real prize.
In order to get more people involved in the site, maybe it will be interesting to add extra bonuses.

Lets image that this there will be also system with cloud. For example, you post a prediction which soccer team will win. But eligible in round players can also make a prediction which player or in what interwal will team make a score. Like on the site, you can not only place who will win, but also predict number of goals, corners, exact score in the half time and etc. The prizes can also be simpolic , like 3-5 freespins for a correct prediction (but only 1 per user).


Exaple: you start a prediction competition Tottenham Hotspur v Crystal Palace. Some members select Tottenham as a winner, then go to https://www.cloudbet.com/en/sports/soccer/tottenham-hotspur-v-crystal-palace/e1491559, and select 1 extra prediction from the list (like both teams will score and 1st half).

This will encorage people not only choose who wins, but also visit cloudbet.com, go through the list of predictions, make a choise.

Who knows what this could lead to? Maybe people will make it a habit to visit the site and look what to choose for extra. And maybe this habit will grow into making a deposit on the site he-he  Wink

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April 03, 2019, 10:51:37 AM
 #5783

As I told you before in my previous post license of cloudbet was expired on 5 March 2019, they changed the date only after i spoke with one of their agent and told him that their license was expired!!! They changed the date in a few moments, nobody can take a lincese in a few minutes!!! They only changed the date, anybody can write a new date but that doesn t mean that the license is valid!!! So I am asking a full refund of all my deposits since 5 March 2019 till 1 April 2019. I have the proof here: https://prnt.sc/n6ux3f
Thei license was expired during this time. My lawyer will check with Curacao Gov and they will said that their license was expired since 5 March 2019!!!
Just think this: nobody from their staff notices 1 month almost that on their website the license expired on 5 March?Huh They changed the date only after i told the support agent that their license expired!!!!
I am asking all the players who deposited money since 5 March 2019 till 1 April 2019 to ask refunds because their license was expired!! If nobody will take in serious this problem then I will send notice after notice to the Curacao Gov and my lawyer will start the procedure!!! I lost on this casino over 100k so there are a lot of money we are not speaking about 200 300 usd we are speaking here more than 100,000 usd!!!!
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April 03, 2019, 11:09:16 AM
 #5784

As I told you before in my previous post license of cloudbet was expired on 5 March 2019, they changed the date only after i spoke with one of their agent and told him that their license was expired!!! They changed the date in a few moments, nobody can take a lincese in a few minutes!!! They only changed the date, anybody can write a new date but that doesn t mean that the license is valid!!! So I am asking a full refund of all my deposits since 5 March 2019 till 1 April 2019. I have the proof here: https://prnt.sc/n6ux3f
Thei license was expired during this time. My lawyer will check with Curacao Gov and they will said that their license was expired since 5 March 2019!!!
Just think this: nobody from their staff notices 1 month almost that on their website the license expired on 5 March?Huh They changed the date only after i told the support agent that their license expired!!!!
I am asking all the players who deposited money since 5 March 2019 till 1 April 2019 to ask refunds because their license was expired!! If nobody will take in serious this problem then I will send notice after notice to the Curacao Gov and my lawyer will start the procedure!!! I lost on this casino over 100k so there are a lot of money we are not speaking about 200 300 usd we are speaking here more than 100,000 usd!!!!

I think this some kind of mistake, Did you already contact some staff of Cloudbet? There should be kind of good explanation on this topic.
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April 03, 2019, 11:57:14 AM
 #5785

Afternoon all,

@MakeMoneyBtc & rdbase - Thank you very much for the feedback, I'll be passing it on directly to our payment teams. I agree this is an area where we could do better, and we will be working to improve our service in this regard.

@TopTort777 - I love it when we get suggestions like this, it really makes my job easier!  Wink I really like the idea of encouraging additional predictions available on site, I'll have a play around with some of the prediction competition models I've created and see how it would fit in to the mechanics. Thanks very much!

@balanesculiviu10 - As mentioned above, forgetting to update the license information was an unfortunate oversight, and has since been corrected. As you were told by our support teams, we hold two valid licences - one with E-Gaming Montenegro and Curacao gaming. Both of which have been active throughout the whole period of your activity with us.


Hows everyone's crypto portfolio looking with the recent price increase? Seeing BTC and BCH climbing in price has definitely put a smile on my face this morning!

Anyone planning to buy before the end of this potential bull run, or do you think this is another extended pump and dump?

Ronnie @ Cloudbet

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April 03, 2019, 10:27:02 PM
 #5786

is there a problem going on with the sportsbook ? these two days I'm not able to find any lines for the games I want to bet , either I don't find the game at all in the search tab or I find it but find that you offer no markets
check out this one for example : https://www.cloudbet.com/en/sports/soccer/usm-annaba-v-wa-tlemcen/e1521056


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April 03, 2019, 10:41:50 PM
 #5787

Afternoon all,

@MakeMoneyBtc & rdbase - Thank you very much for the feedback, I'll be passing it on directly to our payment teams. I agree this is an area where we could do better, and we will be working to improve our service in this regard.

@TopTort777 - I love it when we get suggestions like this, it really makes my job easier!  Wink I really like the idea of encouraging additional predictions available on site, I'll have a play around with some of the prediction competition models I've created and see how it would fit in to the mechanics. Thanks very much!

@balanesculiviu10 - As mentioned above, forgetting to update the license information was an unfortunate oversight, and has since been corrected. As you were told by our support teams, we hold two valid licences - one with E-Gaming Montenegro and Curacao gaming. Both of which have been active throughout the whole period of your activity with us.


Hows everyone's crypto portfolio looking with the recent price increase? Seeing BTC and BCH climbing in price has definitely put a smile on my face this morning!

Anyone planning to buy before the end of this potential bull run, or do you think this is another extended pump and dump?

Ronnie @ Cloudbet

Based on what I see this is the start of another bull run just wait for another days if this pump up continue then bull run return, all of us are happy on what bitcoin did this last few days hoping it will last until december hehe

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April 04, 2019, 02:39:03 PM
Last edit: April 04, 2019, 03:38:56 PM by Cloudbet
 #5788

Afternoon all,

@SyGambler - I haven't been notified of any changes to our sportsbook offering, so there's a chance this could be an issue that needs fixing. Could you please let me know the other leagues you are looking for? I'll pass on the details to our sportsbook team and ask that they take a look for you. Thanks!

@dark08 - Currently trying to avoid refreshing CoinMarketCap every few minutes  Cheesy  I'm personally leaning towards the bitcoin price continuing to rise for a short time before stabilizing around $6.5k, but even if that somehow happens i'll still be too scared to sell in case it continues to rise - the FOMO is real!

Any sportsbook fans out there following the NCAA March Madness competition? Now that Duke have been toppled the top 4 is looking much more open, I'm genuinely excited to see who is going to claim the win this year.

Our guest writer Chris Antoniou has pulled together a guide on the final four teams, with tips and the best odds for the remaining head to head games. Check it out here!


Fighting talk:

I've also challenged some forum members who cast doubts on our soccer expert's pick of West Ham to beat Chelsea this weekend in the EPL, so I thought i'd extend the invitation here too!  Wink

If you place a bet on West Ham to win (9.56) and post the bet ID here, I'll credit your account with 10 Free Spins on our most popular casino slots (min bet 0.001 BTC). If West Ham lose I'll admit defeat and add an additional 15 free spins to your account - how's that for a win/win?  Tongue


Have a great day!

Ronnie @ Cloudbet

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April 04, 2019, 05:46:25 PM
 #5789


@SyGambler - I haven't been notified of any changes to our sportsbook offering, so there's a chance this could be an issue that needs fixing. Could you please let me know the other leagues you are looking for? I'll pass on the details to our sportsbook team and ask that they take a look for you. Thanks!


there is no specific league , this is happening with me for different leagues and sports like the one I sent you is from Algeria
but also this happened with me few days ago when Bertens played against Trevisan , this is one of the games that had hig liquidity in Asian bookies and even pinnacle offered it but wasn't able to bet in Cloudbet
the search tab showed the game but when I clicked the link it showed me that there are no markets to bet on

also I used to find a lot of games in your site for German amateur leagues but now I'm not able to find any for the last 3 or 4 days

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April 05, 2019, 03:41:03 PM
 #5790

Hello Ronnie ...

Waiting since nearly 80 hours for my withdrawal now... Can you help me? Nurzahan32 my Dashboard name. Pending Withdrawal since April 2 2019, 10:14 AM...
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April 05, 2019, 03:49:44 PM
 #5791

@SyGambler - I've passed your feedback directly on to the head of our sportsbook teams, I'll get back to you ASAP with their response.

@nurzahan - Thanks for getting in touch and apologies for the delay. I'll pass your details on to our support teams now and ask them to investigate the delay now.

Thanks,

Ronnie @ Cloudbet

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nurzahan
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April 06, 2019, 09:41:16 AM
 #5792

Now I am not able to login. I also tried password reset, but always "Incorrect nickname, email address or password" appears...

What is going on at Cloudbet???

Is it a big scam bookie??
ralle14
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April 06, 2019, 10:21:08 AM
 #5793

Now I am not able to login. I also tried password reset, but always "Incorrect nickname, email address or password" appears...

What is going on at Cloudbet???

Is it a big scam bookie??
Just because you can't log in it doesn't mean they're a scam you have to find out the reason first. Their password recovery system is working fine i've received an email after a few seconds maybe you've used a different email on your account or typo?

They have live support available now, have you asked them what's the problem with your account?

..bustadice..         ▄▄████████████▄▄
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......Play......
nurzahan
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April 06, 2019, 10:38:54 AM
 #5794

Password reset... and same error message... Livechat no help until now...
SyGambler
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April 06, 2019, 07:17:06 PM
Merited by Cloudbet (1)
 #5795

Password reset... and same error message... Livechat no help until now...

such kind of errors happen sometimes , livesupport isn't that helpful according to some players who posted about their problems here
but it seems Ronnie is your guy and he is answering everyone so your best shot is to wait for him till he see your post and I'm sure he will pm you ( at least that's what happens with me )

Cloudbet
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April 08, 2019, 09:06:43 AM
 #5796

@nurzahan - I've spoken to our Customer Service team who have confirmed they are in contact with you, please refer to their advice for resolving the issue.

Unfortunately at peak times our live chat may be temporarily unavailable, if this is the case you will be prompted to leave a message and one of our support team members will get back to you ASAP.

Thanks,

Ronnie @ Cloudbet

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SyGambler
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April 08, 2019, 07:37:10 PM
 #5797

today I decided to throw 10$ on Ned Start to come back and rule since as I said before in GOT it seems the unexpected happens more often than the expected
so I jumped to Cloudbet and decided to do the bet but found out that the minimum bet on that selection is 0.00766 BTC ( 40$ )  , so I ended up betting through my fiat site even the odds there is X160 while in CB it's X206

don't you find it really high ? I mean with that crazy odds 40$ is really high since it's a pure longshot and many bettors not actually expecting it to win , it's supposed to be a pure fun bet

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April 09, 2019, 08:32:57 AM
 #5798

@nurzahan - I've spoken to our Customer Service team who have confirmed they are in contact with you, please refer to their advice for resolving the issue.

Unfortunately at peak times our live chat may be temporarily unavailable, if this is the case you will be prompted to leave a message and one of our support team members will get back to you ASAP.

Thanks,

Ronnie @ Cloudbet

Have to say Ronnie, your level of participation on this forum is impressive given the fact that you represent a brand and you're not a player or affiliate. Good stuff!
Mirae
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April 09, 2019, 08:39:32 AM
Merited by Cloudbet (2)
 #5799

decided to try my luck here after a long time
And again absolutely no problem whatsoever
the only thing that bothered me a bit was the change from pending to completed on the deposit took a while even after 4 confirmations

SCAM ALERT: The Rock Trading Exchange (www.therocktrading.com): Deceives bitcoiners to create unverified accounts, blocks the withdrawals covertly in order to let the user keep depositing money and uses every pretext to keep it blocked "forever".
https://bitcointalk.org/index.php?topic=4975753.0
https://www.coinmedicate.com/the-rock-trading-selective-scam/
Cloudbet
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April 09, 2019, 09:27:09 AM
 #5800

Morning all,

@SyGambler - I actually agree and have already spoken to our sportsbook team about the min stakes being high for those lines, but unfortunately it doesn't look like they will be getting lowered - i'll let you know ASAP if anything changes.

I did offer a 50 free spin bonus for the first ten people that placed a bet on GoT lines and posted or PMed me the bet ID in the GoT discussion thread, and there's technically still 4 spots to be claimed if you are interested  Wink

@AnthonyPap - I'm part of the social and community team at Cloudbet, so luckily I get paid to do what I love (hanging with people on the forums and social media!)

@Mirae - Glad to hear it!  Smiley Thanks for the feedback on the 'pending/completed' issue too, it's a new one for me so i'll pass that on to our payment teams now.


Don't forget the draw to select the winner of our 1 BTC March Madness giveaway will be going down this afternoon, so check back later to see if you have won big for your bets on the NBA, NCAA or PBA!

Thanks, and have a great day!

Ronnie @ Cloudbet

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