Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[francomat]

hi, I am having trouble receiving my deposit. This is the hash of the transaction dbc1f3f2d8ef385d610bcf6547e4b54a11ae7d15bbf8598af7c2c77052ed9153

and my bitcoin address is 1G4fEg8WUxRRSNwMhSETXcJbYrxLfCrx1Y

[1715379201]

1715379201

[1715379201]

1715379201

[logfiles]

hi, I am having trouble receiving my deposit. This is the hash of the transaction dbc1f3f2d8ef385d610bcf6547e4b54a11ae7d15bbf8598af7c2c77052ed9153

and my bitcoin address is 1G4fEg8WUxRRSNwMhSETXcJbYrxLfCrx1Y

You mean like your account balance isn't reflecting? Because the transaction has already 33 confirmations as we speak.

[brandonlang]

WTF IS THIS JOKE

https://ibb.co/Ytw2d0n

[Cloudbet]

Hello Everyone!

@francomat, I'm truly sorry that you were having problems with your deposit. I followed up on this for you and can confirm, that it's been successfully added to your account now. Apologies for the delay.

Thanks for your comment @logfiles! Indeed a deposit should be automatically credited to the player after the first confirmation on Blockchain.

We'd like to thank you, @brandonlang for reporting the problem you experienced and please accept our apologies for the inconvenience.

Our Player Safety team informed us that you triggered a network security control that defends Cloudbet against a large number of requests from a single source (IP address). Our team are investigating this at the moment, however, you should now be able to access the website as normal.

[brandonlang]

Hello Everyone!

@francomat, I'm truly sorry that you were having problems with your deposit. I followed up on this for you and can confirm, that it's been successfully added to your account now. Apologies for the delay.

Thanks for your comment @logfiles! Indeed a deposit should be automatically credited to the player after the first confirmation on Blockchain.

We'd like to thank you, @brandonlang for reporting the problem you experienced and please accept our apologies for the inconvenience.

Our Player Safety team informed us that you triggered a network security control that defends Cloudbet against a large number of requests from a single source (IP address). Our team are investigating this at the moment, however, you should now be able to access the website as normal.

Yes. No problem now

[Cloudbet]

Hello Everyone!

@francomat, I'm truly sorry that you were having problems with your deposit. I followed up on this for you and can confirm, that it's been successfully added to your account now. Apologies for the delay.

Thanks for your comment @logfiles! Indeed a deposit should be automatically credited to the player after the first confirmation on Blockchain.

We'd like to thank you, @brandonlang for reporting the problem you experienced and please accept our apologies for the inconvenience.

Our Player Safety team informed us that you triggered a network security control that defends Cloudbet against a large number of requests from a single source (IP address). Our team are investigating this at the moment, however, you should now be able to access the website as normal.

Yes. No problem now

Glad to hear that! Thanks again for reporting the problem!

Please always feel free to request assistance from our Cs Agents or myself!

[brandonlang]

Cloudbet has decide to limit my account😭Seems like they dont like winner bettors😭

[Cloudbet]

Cloudbet has decide to limit my account😭Seems like they dont like winner bettors😭

Hi brandonlang,

I can assure you, that Cloudbet will always celebrate the winnings with its customers. Our main intention is to always satisfy our players with the best possible offers and features.

If you could send me a PM with more information about the problem you're experiencing, I'd be happy to follow up on the matter for you.

[brandonlang]

Cloudbet has decide to limit my account😭Seems like they dont like winner bettors😭

Hi brandonlang,

I can assure you, that Cloudbet will always celebrate the winnings with its customers. Our main intention is to always satisfy our players with the best possible offers and features.

If you could send me a PM with more information about the problem you're experiencing, I'd be happy to follow up on the matter for you.

Amazing max bet bro

https://ibb.co/6DJbjH1

[Cloudbet]

Cloudbet has decide to limit my account😭Seems like they dont like winner bettors😭

Hi brandonlang,

I can assure you, that Cloudbet will always celebrate the winnings with its customers. Our main intention is to always satisfy our players with the best possible offers and features.

If you could send me a PM with more information about the problem you're experiencing, I'd be happy to follow up on the matter for you.

Amazing max bet bro

https://ibb.co/6DJbjH1

Hello there, @brandonlang!

Kindly reach out to me via PM and provide further information about the occurring issue in order to be able to follow up on this.

When providing a screenshot, please make sure to attach a JPG file instead of using links, since we won't be able to open them, unfortunately.

Thanks,
Team Cloudbet

[tashkent4G]

Again and again.

Bonus system is not working for several weeks.

Cloudbet, please explain this problem.

You are going to close your site and started from cancelling bonuses? Be honest with all players and new clients

[maximloch]

Scam BK. I made several bets on this site. While I was loosing my money - everything was ok. After several wins my account was blocked and I get such letter from them:

Your account is blocked while we conduct a betting integrity investigation. Please note that this process can take up to 6 months.

To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.

As a part of this security check, we kindly ask you to respond to this e-mail enclosing the following documents.

1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued international travel passport that clearly displays:
-Document number, your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed

2) Verify your address
Provide one digital photograph of a paper utility bill that has been received through the post clearly displaying:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)

Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name are shown is also accepted. eg. a letter from your local tax office, police or registry office.

3) A photograph of yourself holding your identification document, as well as a piece of paper that says "Cloudbet" with today's date on it.
Please ensure the photograph is not blurry and clearly shows both documents.

They are going to "check" my photos and bet history (30 bets) for 6 months)) I will post their messages and final decision here to prevent other players from registering on this scam site. I dont mind to send them my photos but Im sure it wouldnt help and my money is already stolen. My email registered on cloudbet is talalykin.max@gmail.com. There were 0.035 BTC on my account. Writing this post, I hope cloudbet will lose much more money because of the players who will not register on their scam site.

[OcTradism]

My email registered on cloudbet is talalykin.max@gmail.com.

Why did you use the dot (.) in middle of your email address?
talalykin.max@gmail.com
tala.lykin.max@gmail.com
talaly.kin.max@gmail.com
ta.lalykin.max@gmail.com

Dots don't matter in Gmail addresses
If someone accidentally adds dots to your address when emailing you, you'll still get that email. For example, if your email is johnsmith@gmail.com, you own all dotted versions of your address:

john.smith@gmail.com
jo.hn.sm.ith@gmail.com
j.o.h.n.s.m.i.t.h@gmail.com
Note: If you use Gmail through work, school, or other organization (like yourdomain.com or yourschool.edu), dots do change your address. To change the dots in your username, contact your admin.

https://support.google.com/mail/answer/7436150

[jostorres]

Cloudbet has always had this weird cloud over their business about how they are always late and always had a bad support that reacted a bit too late after everything blew up. There has been stuff about 300+ bitcoin withdrawal issues to all kinds of other stuff and from the very first start, they never wronged anyone that waited, so you can never really call cloudbet scam because even if it takes 3 months they do solve your issue, but to be perfectly honest it is way too slow which causes a lot of grief with people.

Just because you fixed everything and you are doing everything right, that doesn't mean people should like you, if you create the problem to begin with and you fix it too late, that means that is a big trouble as well, you do not have to steal from people in order to be scam, you can be just a "bad business" and still be legit.

[jeremutalukan]

Again and again.

Bonus system is not working for several weeks.

Cloudbet, please explain this problem.

You are going to close your site and started from cancelling bonuses? Be honest with all players and new clients

Hi there,

Does Cloudbet site give bonuses? I always play with bonuses at different sites and want to try their Monday and Thursday promotions.

[tashkent4G]

Again and again.

Bonus system is not working for several weeks.

Cloudbet, please explain this problem.

You are going to close your site and started from cancelling bonuses? Be honest with all players and new clients

Hi there,

Does Cloudbet site give bonuses? I always play with bonuses at different sites and want to try their Monday and Thursday promotions.

No! Cloudbet has fake promotion page at their site. They do NOT give bonuses automatically. You have to chat with support EVERY FUCKING TIME and ask to give bonus and then wait all day to receive it.
Cloudbet is very incompetent site. Support does not know their own rules, confuse numbers 0.001 and 0.0001 btc, send fake bonuses without link to terms how to use it.
I do NOT recommend anyone to play and deposit even a cent into this scam  site!!!

[jeremutalukan]

Again and again.

Bonus system is not working for several weeks.

Cloudbet, please explain this problem.

You are going to close your site and started from cancelling bonuses? Be honest with all players and new clients

Hi there,

Does Cloudbet site give bonuses? I always play with bonuses at different sites and want to try their Monday and Thursday promotions.

No! Cloudbet has fake promotion page at their site. They do NOT give bonuses automatically. You have to chat with support EVERY FUCKING TIME and ask to give bonus and then wait all day to receive it.
Cloudbet is very incompetent site. Support does not know their own rules, confuse numbers 0.001 and 0.0001 btc, send fake bonuses without link to terms how to use it.
I do NOT recommend anyone to play and deposit even a cent into this scam  site!!!

Thank you for warning bro. Will warn all my friends not to play at this site.

[Cloudbet]

Dear all,

Thanks for your comments.

@tashkent4G, We're sorry for the inconvenience with our Promotions. We’ve changed our campaign distribution service and are in the process of setting up some awesome automated campaigns for all players.

We'd like to ask you to not give incorrect information to the wider community about Cloudbet. As you have been informed, we've had some technical issues with the system which is the reason we are changing this right now, but the bonuses have always been added to your account accordingly.

We’re sorry for the bumpy ride over the last few weeks, in the short term the player has the option to contact support and we’ll credit the bonus immediately.


@maximloch, We can assure you, we are a trustworthy bitcoin betting site licensed under both E-gambling Montenegro and Curacao eGaming and we have no intention in scamming our players.

We always celebrate the winnings with the players and you can ease your mind, that the documentation has not been requested due to your winnings bets.

Integrity reviews are controlled by the Sports team, and it involves a thorough investigation of sports events that might be fixtures.

Once the investigation is completed and the account has been successfully verified, you'll have access to your account and funds again, but since the procedure requires a very detailed and careful investigation, it can take a little longer at times.


@jostorres, We appreciate your honest opinion about our services.

Investigations at Cloudbet can take some time, unfortunately, just like at each betting site in case of a thorough checkup.

I'm afraid this depends on the nature of the particular occasion, however, we strive to resolve these at the earliest convenience.


@jeremutalukan, Yes, we do have promotions available and you can review these offers here: https://www.cloudbet.com/en/promotions

Sadly, they aren't automatically added at the moment due to the changes we're currently working on. We apologise for that, but you can be at ease, that Cloudbet isn't a scam betting site and the bonuses that are displayed on our site are valid offers.

As above stated, before the new automatic Promo system will be finalised, we are adding these bonuses manually upon requests.

If you're eligible for the specific bonus, kindly reach out to our Support agents via our Live chat option or via email at support@cloudbet.com.

Thanks all and I wish everyone a great week ahead!

[tashkent4G]

Dear all,

Thanks for your comments.

@tashkent4G, We're sorry for the inconvenience with our Promotions. We’ve changed our campaign distribution service and are in the process of setting up some awesome automated campaigns for all players.

We'd like to ask you to not give incorrect information to the wider community about Cloudbet. As you have been informed, we've had some technical issues with the system which is the reason we are changing this right now, but the bonuses have always been added to your account accordingly.

We’re sorry for the bumpy ride over the last few weeks, in the short term the player has the option to contact support and we’ll credit the bonus immediately.


@maximloch, We can assure you, we are a trustworthy bitcoin betting site licensed under both E-gambling Montenegro and Curacao eGaming and we have no intention in scamming our players.

We always celebrate the winnings with the players and you can ease your mind, that the documentation has not been requested due to your winnings bets.

Integrity reviews are controlled by the Sports team, and it involves a thorough investigation of sports events that might be fixtures.

Once the investigation is completed and the account has been successfully verified, you'll have access to your account and funds again, but since the procedure requires a very detailed and careful investigation, it can take a little longer at times.


@jostorres, We appreciate your honest opinion about our services.

Investigations at Cloudbet can take some time, unfortunately, just like at each betting site in case of a thorough checkup.

I'm afraid this depends on the nature of the particular occasion, however, we strive to resolve these at the earliest convenience.


@jeremutalukan, Yes, we do have promotions available and you can review these offers here: https://www.cloudbet.com/en/promotions

Sadly, they aren't automatically added at the moment due to the changes we're currently working on. We apologise for that, but you can be at ease, that Cloudbet isn't a scam betting site and the bonuses that are displayed on our site are valid offers.

As above stated, before the new automatic Promo system will be finalised, we are adding these bonuses manually upon requests.

If you're eligible for the specific bonus, kindly reach out to our Support agents via our Live chat option or via email at support@cloudbet.com.

Thanks all and I wish everyone a great week ahead!

I truely trust that you may be fixing your errors with bonus auto-distributing. But you are doing this more than 3 weeks. And every time I have to talk with that three nothing-knowing Lorena, Amy and Sue.

They talk to me like with an idiot. Lorena is the most rude of them and always explains with misstakes. She is very incompetent person. And they are all make me nervous while talking to them.

Ok, this is their bad education and problems.

But 3 weeks! 3 weeks you cannot fix that little problem and every time I have to lose time to the chat and read support's rude answers.

This is unacceptable for the casino of your size!

And I will not recommend anyone to play at your site untill I read rude answers from your support (especially Lorena) and the moment I receive auto bonus without wasting my time to chat with support!

Thank you for your patience and understanding mister Cloudbet.

[Cloudbet]

Dear all,

Thanks for your comments.

@tashkent4G, We're sorry for the inconvenience with our Promotions. We’ve changed our campaign distribution service and are in the process of setting up some awesome automated campaigns for all players.

We'd like to ask you to not give incorrect information to the wider community about Cloudbet. As you have been informed, we've had some technical issues with the system which is the reason we are changing this right now, but the bonuses have always been added to your account accordingly.

We’re sorry for the bumpy ride over the last few weeks, in the short term the player has the option to contact support and we’ll credit the bonus immediately.


@maximloch, We can assure you, we are a trustworthy bitcoin betting site licensed under both E-gambling Montenegro and Curacao eGaming and we have no intention in scamming our players.

We always celebrate the winnings with the players and you can ease your mind, that the documentation has not been requested due to your winnings bets.

Integrity reviews are controlled by the Sports team, and it involves a thorough investigation of sports events that might be fixtures.

Once the investigation is completed and the account has been successfully verified, you'll have access to your account and funds again, but since the procedure requires a very detailed and careful investigation, it can take a little longer at times.


@jostorres, We appreciate your honest opinion about our services.

Investigations at Cloudbet can take some time, unfortunately, just like at each betting site in case of a thorough checkup.

I'm afraid this depends on the nature of the particular occasion, however, we strive to resolve these at the earliest convenience.


@jeremutalukan, Yes, we do have promotions available and you can review these offers here: https://www.cloudbet.com/en/promotions

Sadly, they aren't automatically added at the moment due to the changes we're currently working on. We apologise for that, but you can be at ease, that Cloudbet isn't a scam betting site and the bonuses that are displayed on our site are valid offers.

As above stated, before the new automatic Promo system will be finalised, we are adding these bonuses manually upon requests.

If you're eligible for the specific bonus, kindly reach out to our Support agents via our Live chat option or via email at support@cloudbet.com.

Thanks all and I wish everyone a great week ahead!

I truely trust that you may be fixing your errors with bonus auto-distributing. But you are doing this more than 3 weeks. And every time I have to talk with that three nothing-knowing Lorena, Amy and Sue.

They talk to me like with an idiot. Lorena is the most rude of them and always explains with misstakes. She is very incompetent person. And they are all make me nervous while talking to them.

Ok, this is their bad education and problems.

But 3 weeks! 3 weeks you cannot fix that little problem and every time I have to lose time to the chat and read support's rude answers.

This is unacceptable for the casino of your size!

And I will not recommend anyone to play at your site untill I read rude answers from your support (especially Lorena) and the moment I receive auto bonus without wasting my time to chat with support!

Thank you for your patience and understanding mister Cloudbet.

I understand your frustration with the length of time it’s taking to fully integrate our new bonus system and tools, naturally, we want our player’s experience to be memorable for all the right reasons. Your patience throughout the last few weeks have been appreciated.

As for our customer support staff, the team are trained to deliver outstanding service and execute tasks as quickly as possible, so I’m sorry if you do not feel satisfied with any of our team members' service. Having read the conversation logs I can not identify where any of our agents have been rude or unprofessional.

It’s clear you are frustrated and stressed having to contact support to credit the bonus to your account, we don’t want you to feel this way or resent the site for working on upgrades. So I’ll take this opportunity to present a solution here. Our bonus tool integration should soon be complete, this depends on a number of engineering factors, we don’t want to release a product that will cause more problems, we want to get it right.

What do you say if I keep your contact information and I will get in touch with you, via email, PM on here or wherever you want, to let you know when everything is up and running smoothly so you can resume playing without any stress. How does that sound to you?

Thanks again for your patience and understanding.