Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[emurla9]

you tell these words from 10 days, do you understand how fake you stay ?

i will be happy if you can contact whomever but i want to get my money as soon as possible because i am pissed off with your services
Otherwise, i have to fill complaints by SBR and BMR if you want to do it.

Take care

[Mozefog]

hello Peter! Cloudbet, my bitcoins do not pay me! I appealed to you 10 days ago!

[emurla9]

hello Peter! Cloudbet, my bitcoins do not pay me! I appealed to you 10 days ago!

they will want now documents from you with selfies bla bla
and than you have to wait for verification too
as always, one of the worst books which used

[Cloudbet]

@Mozefog Our support teams have been in contact regarding your account and will have more information than I can supply over a public forum. I will highlight your ticket and ask them to contact you directly with an update as soon as possible.

Many thanks
Peter @ Cloudbet

[emurla9]

What happens with my case @Peter ?
Are you kidding me still ?

OR what do you want to do, tell me honestly.

Waiting from 10 days for 1 withdrawal from 0.5 btc.
You can't pay this amount or what's wrong ?

Tell it to the platform please, to show your face directly .

[Cloudbet]

@emurla9 We very much appreciate you sending in your verification information so quickly. Unfortunately the review process has to be performed manually which can take slightly longer. I'm very sorry that you have had to wait this time, but as soon as the checks are complete your withdrawal will be processed.

We have these procedures in place to protect our customers and their deposits, something i'm sure you can appreciate. We will always pay out our players, to do otherwise would be highly detrimental to a crypto casino and sportsbook within a small industry that relies heavily on reputation and word of mouth to attract new customers.

Many thanks
Peter @ Cloudbet

[Cloudbet]

Hi everyone!

I’m Ronnie, and I’ve recently joined the team at Cloudbet as Social and Community Manager.

Most of my previous experience comes from the gaming world, with a little bit of licensing and consumer rights thrown in for good measure. Although my primary focus will be on growing our social media channels and planning content/events to keep our players engaged, I’ve also spent some time in the past working in the customer support sector, so I’m looking forward to helping out where I can with any problems that may arise via social media, Reddit, and of course, here on Bitcointalk.

Cloudbet has been growing in leaps and bounds over the last few months, due in no small part to the introduction of bitcoin cash to our sportsbook and casino betting options, as well as improvements to our UI, expanded sports coverage, and even more live casino games. With this growth has come an investment in the organisation, expanding key teams to better serve our burgeoning community and providing a more complete service to our players.

I’ll be taking the reins over from Peter who you will probably know from previous Cloudbet forum posts - he’s been very active in helping players with support issues over the past few months so I hope to live up to the high standards he has set and keep you all happy and gaming for a long while to come!

We’ve got an exciting summer ahead with the World Cup and other big events on the calendar, and we have some amazing offers and events in store for you all, so stay tuned to our Twitter account (@Cloudbet) for the latest news and updates.

Have a great day!

Ronnie @ Cloudbet

[emurla9]

Hello @Ronnie ,

Before you announce promotions etc. , it would be better if you solve your customers problems first , right ?
There are some problems as i read in the previous pages and a lot of guys disputted their claims there for not received withdrawal, right ?

You tell me, because we make the verification manually, it can take longer time. Sorry but when most of the bookies like bet365, pinnacle can do it in few hours, how on the earth you can do it for 5 days till now ?

I am sorry but this is really annoying situation and i believe, you will not pay nobody's winnings there.

Please verify my account and send my money soon before i submit complaint by all platforms.

[Cloudbet]

@emurla9 Nice to meet you! I've just caught up with our support teams about your situation and they have assured me that your payment will be processed soon, your verification checks are underway as we speak.

Unfortunately the other providers you mentioned do currently have more manpower than us, but we are actively working to increase our support numbers to offer our players a better experience. You are of course free to vent your frustrations wherever you see fit but this will not speed the process up any more.

Thanks very much

Ronnie @ Cloudbet

[Paul0908]

There are many competitions not available at the moment and in addition to that only 6-8 betting options per game are only possible to bet.... Normally there were around 70 betting options for every soccer game. What has happened? That is a big negative change...

[Cloudbet]

@Paul0908 Thanks for getting in touch, I've been made aware of the missing specials and live play options already via Twitter and I'm currently working with the sportsbook teams to get them back up and running asap. If you have any specific leagues or betting options you would like us to prioritise please let me know and I'll highlight them to the team.

Thanks very much,

Ronnie @ cloudbet

[emurla9]

Hereby i confirm that i received my amount.

but my account has been frozen without information from the support.
Will be happy to hear their reason.
Take care

[rickrossboss]

Hope you guys get your site fixed PRONTO.

It's been about a week where it is borderline unusable to bet on your Soccer markets.

I just left to go to a different BTC book.

[airSPACE]

It seems that 'Peter' left because he figured out that the ship is sinking. Good luck getting paid out

[game-protect]

It seems that 'Peter' left because he figured out that the ship is sinking. Good luck getting paid out

Wait, but he was hired to save the ship from sinking!

[airSPACE]

It seems that 'Peter' left because he figured out that the ship is sinking. Good luck getting paid out

Wait, but he was hired to save the ship from sinking!

I guess they cut the niche markets because they were getting killed there. Also not sure when this KYC gimmick has started, but asking for docs when they allow deposits without is a big red flag. (and by how big shady they are, sending docs in is a BIG risk to me)

[Cloudbet]

@rickrossboss I'm really sorry for the issues we've had with the specials on some events, our sportsbook team have now identified the issue and are working to get our full range of lines back up as soon as possible.

@airSPACE Welcome! Peter is still very much with us, we are just utilising his impressive skills in other areas!

The missing lines are an unfortunate result of the process of updating our platform to improve what we offer - you’ll see some of the markets we have available are way higher limits than before, and with better pricing. We’re working on re-introducing all of the exotic markets that you love, all at much higher limits, so overall you should see a big improvement.

Please let me know if there are any in particular that you’d like to see back first and I'll see if we can prioritise these for you.

As for the KYC request, we do this to provide an extra layer of security for our customers when certain flags have been raised. In the recent case on this thread the player provided the necessary information and their withdrawal was processed as soon as the checks were complete.

Thanks very much,

Ronnie @ Cloudbet

[Patrick777]

You have a great casino, and very tasty games) Now I have 2 best gambling projects - Cloudbet and Luckchemy 

[Cloudbet]

Thanks @Patrick777, really glad to hear you like our service! 

If you have any suggestions to further improve our platform for you then please let me know and I'll pass it on to the relevant team.

Have a great day!

Ronnie @ cloudbet

[fabricio0o]

withdraw pending from 18 May - 2 weeks?? 0.41 BCH - 400 dollars? not have 400 dollars to pay me?