Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[slaman29]

@slaman29 - Thanks very much for the feedback! I'll admit it was a tough couple of weeks on the forum but I'm very happy we managed to clear everything up.

Good luck with the EPL pool! 

Ronnie @ Cloudbet

I think everyone comes out stronger after a trial, regardless of if they were harmed or not, but in your case, I think this is a really good demonstration of how everything falls in place together for the right people with the right attitude. So glad to see the community get stronger, well done again!

There were no AFC U23 games in betting program today.... Tomorrow no estonia league, no guatemala league for example... all these leagues were available last week. So Cloudbet has these league not in offer anymore??

Are you a big fan of U23 AFC? Do you know any players there? The ones I used to watch grew old;) Oh wait, I grew old too;)

[1714933017]

1714933017

[1714933017]

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[Cloudbet]

Morning all,

@germanszaky - Our support teams should be in touch with you shortly, I have asked them to provide you with a more detailed update on the process.

@nurzahan - We've been working on some updates to our sportsbook offering so there's a chance they were taken down temporarily, I'm passing on all the leagues you mention to our sportsbook teams so I'm hoping we can get some lines added in the near future.

@Viscore - Players receive one ticket for every bet placed (as long as the amount staked is above the minimum requirements) so the value of each bet doesn't effect the number of tickets gained. To reach the daily cap of 50 tickets you would need to place 50 individual bets.

Thanks very much,

Ronnie @ Cloudbet

[germanszaky]

Morning all,

@germanszaky - Our support teams should be in touch with you shortly, I have asked them to provide you with a more detailed update on the process.

@nurzahan - We've been working on some updates to our sportsbook offering so there's a chance they were taken down temporarily, I'm passing on all the leagues you mention to our sportsbook teams so I'm hoping we can get some lines added in the near future.

@Viscore - Players receive one ticket for every bet placed (as long as the amount staked is above the minimum requirements) so the value of each bet doesn't effect the number of tickets gained. To reach the daily cap of 50 tickets you would need to place 50 individual bets.

Thanks very much,

Ronnie @ Cloudbet

Finally, I have an update on my case, so let me share it with you. Recently got an email from a support manager.

Dear germanszaky,

Thank you for your continued patience as we continue our investigation.

Please could you explain in detail your relationship with barnana*@**.com

Please note that if you are able to provide us with accurate information, we will be able to expedite the investigation and ultimately release your funds and/or reopen your account more quickly. If you provide us with inaccurate information, the investigation can take more time.

Thank you in advance for your patience and understanding.

Apparently they are somehow connecting my account to another one, so I've replied and asked him to tell me why and based on what they connect the two accounts together. I really doubt the other guy/girl placed the same bets as I did, the only possible "problem" I could think about is that (s)he uses the same VPN provider as myself (NordVPN which is very popular), but what could be the odds on a possible IP coincidence?! but hey... I am connected to VPN pretty much all the time both on my cell phone and desktop. I really need it to access different location based online services and torrent as well which is prohibited in Germany, so everybody uses VPN here to workaround the problem.

I will keep you updated on this, but don't really understand why I had to wait almost 2 months for this email...

Thanks, Ronnie, for escalating the issue!

[rdbase]

^^
It does sound they are trying to connect your account to multiple owners of one account which I didnt know is a problem. It could be misinterpreted because what if some one who accesses they account from home but goes on holidays and wants to access their site from their location at a hotel? It would trigger the same effect on their monitoring system they use.
As far as I know having multiple accounts from one owner is prohibited by every online casino there is because of people taking advantages of their bonuses and promotions.

[MakeMoneyBtc]

As far as I know having multiple accounts from one owner is prohibited by every online casino there is because of people taking advantages of their bonuses and promotions.

As long as all rules are respected a person can have as many accounts as he is want. As you said people that have multiple accounts usually take advantage of bonuses and that's when their accounts get blocked and they come here asking why. But as long as you respect all the rules and don't abuse promotions you can use multiple accounts.

[d1ceplayer]

Silver linning for cloudbet I suppose. I mean they obviously hired a proper support here, that is not a bad idea, the dude who is here working constantly and always writing stuff that should be written here instead of leaving people in the dark so that part of the deal is great. However, the fact that people are still not getting anything done, not withdrawing, having issues with support, not getting anything after 2 months and all those things really makes the support futile.

I mean if you answer with "we will get back to you" that is not resolving a solution, that is not a way of stopping us looking out for our best interest, that is just you saying "shut up and let us work, we may not even give you your money back but we don't want you to constantly bothering us" and that's it. The new support person here is great news and great step towards right direction but you need to fix the internal support as well not just the external support.

[rdbase]

As far as I know having multiple accounts from one owner is prohibited by every online casino there is because of people taking advantages of their bonuses and promotions.

As long as all rules are respected a person can have as many accounts as he is want. As you said people that have multiple accounts usually take advantage of bonuses and that's when their accounts get blocked and they come here asking why. But as long as you respect all the rules and don't abuse promotions you can use multiple accounts.

I highly doubt this exception to even going by the rules because in every site I know of there is a point in their terms of service where if they find you are accessing multiple accounts from the same ip address they can suspend the accounts in question and even the winnings they have.
You can register for more than one account sure but once you win something and request a payout your account will be investigated and they will refer to the point in their terms of service and have the right to ban the accounts in question.

[germanszaky]

As far as I know having multiple accounts from one owner is prohibited by every online casino there is because of people taking advantages of their bonuses and promotions.

As long as all rules are respected a person can have as many accounts as he is want. As you said people that have multiple accounts usually take advantage of bonuses and that's when their accounts get blocked and they come here asking why. But as long as you respect all the rules and don't abuse promotions you can use multiple accounts.

I highly doubt this exception to even going by the rules because in every site I know of there is a point in their terms of service where if they find you are accessing multiple accounts from the same ip address they can suspend the accounts in question and even the winnings they have.
You can register for more than one account sure but once you win something and request a payout your account will be investigated and they will refer to the point in their terms of service and have the right to ban the accounts in question.

I fully agree that multi-accounting with the reason to abuse bonuses should be prohibited. First of all, I have one single account, so it does not apply on me. I am waiting on their answer to find out how my account is connected to the other. Second, to be honest I did not even check if Cloudbet has any kind of promotion, like a first deposit bonus, money back, or something like that. I am a seasoned punter, I don't care about deposit bonuses and always reject them mostly to avoid any rollover requirement or withdrawals miseries. Look, my average stake on Cloudbet was around 0.25-0.30 BTC, why should I chase any bonus when I use these kind of stakes? Honestly...

[germanszaky]

Silver linning for cloudbet I suppose. I mean they obviously hired a proper support here, that is not a bad idea, the dude who is here working constantly and always writing stuff that should be written here instead of leaving people in the dark so that part of the deal is great. However, the fact that people are still not getting anything done, not withdrawing, having issues with support, not getting anything after 2 months and all those things really makes the support futile.

I mean if you answer with "we will get back to you" that is not resolving a solution, that is not a way of stopping us looking out for our best interest, that is just you saying "shut up and let us work, we may not even give you your money back but we don't want you to constantly bothering us" and that's it. The new support person here is great news and great step towards right direction but you need to fix the internal support as well not just the external support.

I completely agree with you on this. And I need to say sorry to Ronnie, because he was the one who PMed me at the beginning to ask for my details and forward them to the internal support. So apparently he really tried to get things done, and it's not his fault there was no progress. Of course, I was nervous and angry at Cloudbet for not getting any kind of reply, and it might looked like I was too harsh with my words towards Ronnie, in fact I was targetting their whole internal support or people who take care of the KYC.

[Cloudbet]

Morning all,

Hope you are having a good week  

@MakeMoneyBtc - We don't allow multi accounting at Cloudbet, as rdbase pointed out, it's usually only used by people wanting to bypass restrictions, take advantage of bonus promotions, or some kind of affiliate shennanigans.

@germanszaky - Glad to see things are moving forward. I'll keep pushing and try to get this resolved for you as soon as possible.


It's been a while since I posted any of our blog articles here, and with the sportsbook schedule heating up as many leagues reach the final stages, it seems like a good time to share some of our expert's analysis:

Looking to bet on soccer this weekend? We went 6/6 with our picks last week, and a multi bet would have got you odds of 24.0! Check out this week's blog for our guide to the biggest European games this weekend, with tips and picks for the best value lines.

Is Basketball more your thing? March Madness is back tonight after a brief hiatus, and it's looking like an action-packed weekend ahead for the NCAA! Take a look at our guide to the first round matchups, or if your looking for value with your bets, our March Madness bitcoin betting guide is full of strategies to maximise your returns.

We are even running a 1 BTC March Madness Giveaway for anyone betting on the NBA, NCAA, or PBA basketball leagues. A single bet of 0.0001 BTC or more on any line from these competitions get's you a free ticket to the prize draw on April 9th - don't forget to check back to see if you've won!

Capping off this weekend's sporting action, the IPL is back in full swing, and this year's competition is looking to be one of the closest fought in recent years. Our cricket experts have taken a deep dive into the top teams as well as a more general guide to cricket betting strategy in the IPL.

Did I mention our new low minimum stakes of just 0.0000001 BTC? There's value in taking the long odds or making some crazy multi bets on the weekend's action - bet small and dream big!

Right, that's enough shameless self promotion for this week  

If you have any questions about the articles above or want to discuss the weekend's sporting action then post away!

I myself will be listening to the commentary as my beloved Leyton Orient travel to face Barnet in the National League. Top of the league with only 8 games to go, but with only 9 points separating the top five and plenty of teams with games in hand, who will claim the automatic promotion spot is still anyone's guess.

Have a great day!

Ronnie @ Cloudbet

[nurzahan]

Many leagues and tournaments which were able to bet last week are still not available...

No England Southern Premier League North+South, no Estonia Football leagues, no guatemala leagues yesterday, no u17 Uefa games from today... no german Regionalleague or Oberliga... no women leagues (england, france, sweden, norway, germany for example...)

[Cloudbet]

@nurzahan - I'm passing on all your requests to the head of our sportsbook team, and they seem keen to get more lines added. I'll keep you updated with the progress as soon as I receive and update 

Ronnie @ Cloudbet

[TopTort777]

Hi Ronnie,

2 weeks has passed since Hhampuz won last competition and was wondering, when the next will be announced ?
Maybe on a Fools Day you are planning to announce something crazy and unreal ?

[nurzahan]

Still many many leagues not able to bet for this weekend...  Netherlands Women Football, England Southern Premier League North and South, Lithuania Football, Estonia Football, Lativa Football, Scandinavia Women Football, Guatemala, Germany Regionalliga and Oberliga and U19 Bundesliga....

These are just a few league which were all able to bet last weekend.


So is this intenionally or just because of the updates???

[bazkie_bumpercar]

Anyone else have the problem of not receiving withdrawal confirmation emails? It's pretty frustrating!
I've sent you a private message with the details @CloudBet, hope you can help!
Good weekend all

[moksib29]

I am cloudbet customer since some days and made a 0,2BTC deposit. Wanted to make first withdrawal now (0,089 BTC). I made email confirmation. But now withdrawal is pending... Up to 24 hours... Is that normal business at cloudbet or why does it take such long time???

[bazkie_bumpercar]

I am cloudbet customer since some days and made a 0,2BTC deposit. Wanted to make first withdrawal now (0,089 BTC). I made email confirmation. But now withdrawal is pending... Up to 24 hours... Is that normal business at cloudbet or why does it take such long time???

Yep, that's normal. As in, I'm in the same situation. 23 hours and counting..

Not sure how having the slowest ass customer support in the business is a viable long term business strategy..

[MakeMoneyBtc]

I am cloudbet customer since some days and made a 0,2BTC deposit. Wanted to make first withdrawal now (0,089 BTC). I made email confirmation. But now withdrawal is pending... Up to 24 hours... Is that normal business at cloudbet or why does it take such long time???

Couldbet are processing their withdrawals manually so it could take up to a few days to receive your funds. Waiting 24 hours shouldn't be a big surprise.
With this occasion I would like to ask one of Cloudbet administrator why does their withdrawal take so long? I have seen multiple persons complaining about the time needed to receive their payments even though we are taking about bitcoin wich should be a much faster payment method.

[hyunee]

I am cloudbet customer since some days and made a 0,2BTC deposit. Wanted to make first withdrawal now (0,089 BTC). I made email confirmation. But now withdrawal is pending... Up to 24 hours... Is that normal business at cloudbet or why does it take such long time???

Yes it is a normal transaction. In cloudbet, withdrawal takes days to withdraw. But, I hope they will resolve this. I hope that they will lessen their confirmations in order for the funds to be received as early as possible.

Couldbet are processing their withdrawals manually so it could take up to a few days to receive your funds.

Oh, so that's how it is.

[Viscore]

Normal for them and I hope they will change that.
Gamblers loves to have it instant withdraw so they can get their money faster, let's wait what's their statement on this.

I am cloudbet customer since some days and made a 0,2BTC deposit. Wanted to make first withdrawal now (0,089 BTC). I made email confirmation. But now withdrawal is pending... Up to 24 hours... Is that normal business at cloudbet or why does it take such long time???

Yes it is a normal transaction. In cloudbet, withdrawal takes days to withdraw. But, I hope they will resolve this. I hope that they will lessen their confirmations in order for the funds to be received as early as possible.

Couldbet are processing their withdrawals manually so it could take up to a few days to receive your funds.

Oh, so that's how it is.