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Vladimir
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May 07, 2013, 05:27:21 PM |
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I responded with this email: Dear Sirs,
For fourth time I am explaining you I HAVE NOT RECEIVED ORIGINAL
WITHDRAWAL CONFIRMATION EMAIL due to temporarily failure of email
provider at the time.
Is it your position that this entitles you to keep my money?
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According to NIST and ECRYPT II, the cryptographic algorithms used in
Bitcoin are expected to be strong until at least 2030. (After that, it
will not be too difficult to transition to different algorithms.)
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btc-e.com (OP)
Legendary
 Offline
Activity: 1694
Merit: 1002
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May 07, 2013, 05:38:59 PM |
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I responded with this email: Dear Sirs,
For fourth time I am explaining you I HAVE NOT RECEIVED ORIGINAL
WITHDRAWAL CONFIRMATION EMAIL due to temporarily failure of email
provider at the time.
Is it your position that this entitles you to keep my money?
check Ticket |
Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
BTC-E.com // Биpжa пo aвтoмaтичecкoй тopгoвлe Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
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Vladimir
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May 07, 2013, 05:44:58 PM |
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I responded with this email: Dear Sirs,
For fourth time I am explaining you I HAVE NOT RECEIVED ORIGINAL
WITHDRAWAL CONFIRMATION EMAIL due to temporarily failure of email
provider at the time.
Is it your position that this entitles you to keep my money?
check Ticket checked: Good afternoon, We strongly recommend to have your email on https://gmail.com/ with two-factor authentication. Ticket Details Ticket ID: MPZ-338-29139 Department: Bitcoin Type: Issue Status: In Progress Priority: Normal Support Center: https://hdbtce.kayako.commy response: Dear Sirs,
Thank you for your recommendation. I surely will give it a very serious consideration. However, my question remains unanswered:
Is it your position that loss of a single email with a link to click to confirm a 2.14 BTC withdrawal now somehow entitles you to keep my 2.14 BTC?
If no, then what exactly must I do to get my money back.
I do not want your general recommendations. I WANT MY MONEY. Or at least specific instructions on what I need to do to get it. |
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Vladimir
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May 07, 2013, 11:53:45 PM
Last edit: May 08, 2013, 12:37:30 AM by Vladimir |
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Dear Sirs,
For fourth time I am explaining you I HAVE NOT RECEIVED ORIGINAL
WITHDRAWAL CONFIRMATION EMAIL due to temporarily failure of email
provider at the time.
Is it your position that this entitles you to keep my money?
Still not response to this simple question. YES or NO answer would be enough. So far your actions imply that you think that it is OK to steal money from your customers and the answer to the above question is YES. |
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Smoovious
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May 08, 2013, 05:38:01 PM |
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Ok, maybe it is getting lost in translation (the point, that is)
Try something like this... written as if you expect it to be translated by babelfish...
"How long does the system wait for a withdrawal confirmation, until it expires, and returns the coin back into the account? And, can this be cancelled early?"
-- Smoov
ps: seriously, their english capabilities are atrocious... they desperately need a native englisher on their team.
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Vladimir
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May 08, 2013, 05:44:05 PM
Last edit: May 09, 2013, 02:36:42 AM by Vladimir |
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I do not think they have any intention of returning my money. Given how much and how patiently I have tried to get it resolved, well before I had to resort to bringing it to this thread, which is the last thing I want to do.
Eмaйл c линкoм нa пoдвepждeниe вывoдa дeнeг пoтepян. Bepнитe бaбки пoжaлyйcтa!
Guess I gotta have to prep some articles for a more wide publication and warn people off so that they know that btc-e.com are operated by [edited out].
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bitcl1234oinfever
Newbie
Offline
Activity: 42
Merit: 0
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May 08, 2013, 05:56:11 PM |
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vlad,
sorry for your loss of the bitcoins but im glad i have seen this. i was going to purchase some vouchers for btc-e and now i wouldnt dream of it. i always thought their site was shady and their english is crazy. I sent them an email before and received a 2 word response, basically not answering my question and turning me to somewhere else.
maybe you will get them back......just dont hold your breath
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Vladimir
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May 08, 2013, 06:21:25 PM
Last edit: May 11, 2013, 12:07:33 PM by Vladimir |
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I have written off that loss basically. This thread is just a proof. Amount of loss is minor, only 2.14 BTC . I had 2 BTC limit for myself with those guys, anything above that I considered to be too high risk. Now it is pretty much 0 BTC with them, with anything more I would strongly suggest to not touch them with a bargepole. BTC-E and anyone related to it in any way is now a permanent member of my shitlist regardless of whether they eventually return money or not. Intentions do matter.
Their actions are self evident.
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TheButterZone
Legendary
Offline
Activity: 3052
Merit: 1031
RIP Mommy
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May 08, 2013, 10:39:54 PM |
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Just go into your Finances page and click to cancel the bloody withdrawal.
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Saying that you don't trust someone because of their behavior is completely valid.
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bitcl1234oinfever
Newbie
Offline
Activity: 42
Merit: 0
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May 08, 2013, 10:43:16 PM |
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interested to hear if this works or not. Please update us Vlad.
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Vladimir
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May 09, 2013, 02:26:06 AM
Last edit: May 09, 2013, 02:48:33 AM by Vladimir |
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This is to let you know that I have now received my 2.14 BTC and I do not have any of my money held by btc-e anymore.
However, following this incident and contempt to their clients demonstrated by btc-e support, they will not get any further business from me anytime soon. Your mileage may vary and in any case I wish you the best of luck while dealing with these people.
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mc_lovin
Legendary
Offline
Activity: 1190
Merit: 1000
www.bitcointrading.com
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May 09, 2013, 08:47:38 PM |
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RoyalCoin soon?
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Freedom24
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May 10, 2013, 01:59:42 PM |
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Why is the deposit with Okpay not more avalible?
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BCB
CTG
VIP
Legendary
Offline
Activity: 1078
Merit: 1002
BCJ
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May 10, 2013, 02:34:24 PM |
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OKPAY
YA! I just noticed that too.
Damn you BTC-E.
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BCB
CTG
VIP
Legendary
Offline
Activity: 1078
Merit: 1002
BCJ
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May 10, 2013, 02:35:05 PM |
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This is to let you know that I have now received my 2.14 BTC and I do not have any of my money held by btc-e anymore.
However, following this incident and contempt to their clients demonstrated by btc-e support, they will not get any further business from me anytime soon. Your mileage may vary and in any case I wish you the best of luck while dealing with these people.
What happened?? |
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ManBearPig
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May 10, 2013, 04:45:25 PM |
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BTCe: why on Earth would a BTC transfer from BTCe to a MtGox address initiated 5 hours ago still be showing 0 confirmations?
Vladimir: I received a withdrawal confirmation email and indeed confirmed it (had to use Google to translate the message from Russian) and am waiting on the transfer.
Still waiting on a response from BTCe support as to why it is showing 0 confirmations.
While I'm here, BTCe: you SERIOUSLY need to employ someone bilingual in Russian/English.
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Freedom24
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May 10, 2013, 04:59:32 PM |
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I write a ticket becouse the deposit with okpay don't avalible. And they want answer in one week.
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ManBearPig
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May 10, 2013, 05:07:57 PM |
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So far, their sum communication with me on the matter has been an email:
"Good afternoon, send your username and email for check."
Which of course I complied with, assuming they meant what I thought that meant.
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ManBearPig
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May 10, 2013, 05:53:06 PM |
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Seems like their "support" department is a monkey and a bottle of vodka.
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de_xt
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May 10, 2013, 09:59:43 PM |
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I have some funds in OkPay and was about to deposit them in BTC-e but I found out that you removed OkPay as a deposit method! And the only working way of adding funds to your exchange is Perfect Money, with an additional 8% fee, which I see non acceptable. Depositing funds in your exchange is harder and harder every day. Are you going to add more deposit services? Or getting OkPay back again?
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