BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%)

[l.j2300]

Do you have to provide ID to actually withdraw Bitcoins or only when using Wire transfers?

I had to provide photo ID and another form of proof of residency (I believe there bank prefers a photo ID and a utility bill) for both depositing (via wire transfer) and withdrawing bitcoins.

They will place a "money hold" for about 30 days which does not allow you to withdraw your bitcoins unless you provide those documents. I am speaking from experience as currently they placed a money hold on me and I am awaiting their support ticket response to release the hold.

are you kidding? I can't take out my BTC without porviding my ID?

No kidding, I tried to withdraw btc already and it says money hold. Although the "time of the hold" is decreasing (it started at around 40000 minutes), I got a message from the support team stating that the bank is asking for documents in order to release the hold.

[Welsh]

No kidding, I tried to withdraw btc already and it says money hold. Although the "time of the hold" is decreasing (it started at around 40000 minutes), I got a message from the support team stating that the bank is asking for documents in order to release the hold.

I was under the impression that they only require id verification if you have loaded your account by wire transfer. If you have deposited Bitcoin and want to withdraw again you can without providing id.


Well, that is what their terms & conditions state:

Identity verification

Required in case you choose to load your account by wire transfer.To comply with AML/CTF recommendations, we require our clients to verify identity by providing scanned copy of ID and scanned copy of utility bill or a bank statement which should not be older then 6 month. Copy should be in good resolution and colored.
Please note the funds will be on hold untill the identity is verified.

[silverfuture]

No kidding, I tried to withdraw btc already and it says money hold. Although the "time of the hold" is decreasing (it started at around 40000 minutes), I got a message from the support team stating that the bank is asking for documents in order to release the hold.

I was under the impression that they only require id verification if you have loaded your account by wire transfer. If you have deposited Bitcoin and want to withdraw again you can without providing id.


Well, that is what their terms & conditions state:

Identity verification

Required in case you choose to load your account by wire transfer.To comply with AML/CTF recommendations, we require our clients to verify identity by providing scanned copy of ID and scanned copy of utility bill or a bank statement which should not be older then 6 month. Copy should be in good resolution and colored.
Please note the funds will be on hold untill the identity is verified.

I can confirm that withdrawals are o.k. without i.d. when only dealing with crypto-currency.

[capoeira]

No kidding, I tried to withdraw btc already and it says money hold. Although the "time of the hold" is decreasing (it started at around 40000 minutes), I got a message from the support team stating that the bank is asking for documents in order to release the hold.

I was under the impression that they only require id verification if you have loaded your account by wire transfer. If you have deposited Bitcoin and want to withdraw again you can without providing id.


Well, that is what their terms & conditions state:

Identity verification

Required in case you choose to load your account by wire transfer.To comply with AML/CTF recommendations, we require our clients to verify identity by providing scanned copy of ID and scanned copy of utility bill or a bank statement which should not be older then 6 month. Copy should be in good resolution and colored.
Please note the funds will be on hold untill the identity is verified.

thanks

No kidding, I tried to withdraw btc already and it says money hold. Although the "time of the hold" is decreasing (it started at around 40000 minutes), I got a message from the support team stating that the bank is asking for documents in order to release the hold.

I was under the impression that they only require id verification if you have loaded your account by wire transfer. If you have deposited Bitcoin and want to withdraw again you can without providing id.


Well, that is what their terms & conditions state:

Identity verification

Required in case you choose to load your account by wire transfer.To comply with AML/CTF recommendations, we require our clients to verify identity by providing scanned copy of ID and scanned copy of utility bill or a bank statement which should not be older then 6 month. Copy should be in good resolution and colored.
Please note the funds will be on hold untill the identity is verified.

I can confirm that withdrawals are o.k. without i.d. when only dealing with crypto-currency.

thanks

[l.j2300]

No kidding, I tried to withdraw btc already and it says money hold. Although the "time of the hold" is decreasing (it started at around 40000 minutes), I got a message from the support team stating that the bank is asking for documents in order to release the hold.

I was under the impression that they only require id verification if you have loaded your account by wire transfer. If you have deposited Bitcoin and want to withdraw again you can without providing id.


Well, that is what their terms & conditions state:

Identity verification

Required in case you choose to load your account by wire transfer.To comply with AML/CTF recommendations, we require our clients to verify identity by providing scanned copy of ID and scanned copy of utility bill or a bank statement which should not be older then 6 month. Copy should be in good resolution and colored.
Please note the funds will be on hold untill the identity is verified.

I can confirm that withdrawals are o.k. without i.d. when only dealing with crypto-currency.

It is my first using the website in general but this seems more accurate if others are getting btc withdrawals to work. I did fund my account through wire transfer and attempted to withdraw and got a money hold.

If you are trying to do the same method as me capoeira, then most likely you will get similar requirements (ID proof for releasing money hold)

[capoeira]

where can I see the complete order book? any option I found only shows a very small part of it.

up

[rsn8801]

Hello,

I did a 500,00 USD deposit to BTC-e using International Wire Transfer (08/27/2013), so it´s been 2+ months and the credit is still not showing in my BTC-e account, my bank says the wire was delivered succesfully.

How can I solve this fast ?


Thank You.

[l.j2300]

Hello,

I did a 500,00 USD deposit to BTC-e using International Wire Transfer (08/27/2013), so it´s been 2+ months and the credit is still not showing in my BTC-e account, my bank says the wire was delivered succesfully.

How can I solve this fast ?


Thank You.

My deposit took 12 + business days. When I deposited through wire transfer, they asked me to upload a copy of my bank swift document (the paper that shows proof of the wire transfer, basically like a receipt). Once I did that, they funded my account.

[btc-e.com]

New payment system https://www.egopay.com/
Deposit - fee 2%
Withdrawal - fee 0%

New payment system for withdrawal USD http://Payza.com  - fee 2%

[YipYip]

Btc-e

I have always had absolutely no problems with btc-e until now

Currently It is now 2+ hours and I have a missing 222 LTC transfer to LfL3y7EW8wxYYxhgLwtLES4MHEdakRpVwP

It does not exist

I have created a ticket #TFT-204-62792

I have yelled for help on troll box ..nothing

DO NOT TRADE ON BTC-E until withdrawls are fixed !!!!!


EDIT: 5 Hours and it showed up ...Love the non-existant customer service

EDIT 2 : 2nd Missing transaction gone missing AGAIn WTF btc-e ....How long will this be gone ..Dont trade until they fix withdrawls

[TwinWinNerD]

fyi, bank transfers into btc-e will take forever atm. Beware!

[Lauda]

Please take a minute and read about CGB, sign the petition: https://bitcointalk.org/index.php?topic=333699.0.

[speeder]

BTC-E MT4 leveraged trading needs USD or BTC is enough?

Ie: a 3x account you need 100 USD to buy 300 USD, or you can throw there 5 BTC to buy 15 BTC?

[l.j2300]

Is this the current withdrawal problem only for LTC or BTC as well?

[capoeira]

BTC-E MT4 leveraged trading needs USD or BTC is enough?

Ie: a 3x account you need 100 USD to buy 300 USD, or you can throw there 5 BTC to buy 15 BTC?

mt4 only $

[bitguy101]

No kidding, I tried to withdraw btc already and it says money hold. Although the "time of the hold" is decreasing (it started at around 40000 minutes), I got a message from the support team stating that the bank is asking for documents in order to release the hold.

I was under the impression that they only require id verification if you have loaded your account by wire transfer. If you have deposited Bitcoin and want to withdraw again you can without providing id.


Well, that is what their terms & conditions state:

Identity verification

Required in case you choose to load your account by wire transfer.To comply with AML/CTF recommendations, we require our clients to verify identity by providing scanned copy of ID and scanned copy of utility bill or a bank statement which should not be older then 6 month. Copy should be in good resolution and colored.
Please note the funds will be on hold untill the identity is verified.

I can confirm that withdrawals are o.k. without i.d. when only dealing with crypto-currency.

It is my first using the website in general but this seems more accurate if others are getting btc withdrawals to work. I did fund my account through wire transfer and attempted to withdraw and got a money hold.

If you are trying to do the same method as me capoeira, then most likely you will get similar requirements (ID proof for releasing money hold)

OMG so frustrated with them! Is there a problem with their site or is their support just swamped?

Having same issue. Wired money in last week on Tuesday, credited Friday, pretty quick, happy. Made a bunch of trades, Tried to draw some coins Sunday, and money hold. Have sent many requests and got the same "24hr, please wait". Since then, on Tuesday, I did get cc'd on an email from their wire dept asking them to release hold. Last response was middle of last night asking for ID and utility bill. I sent them thru reply to email and uploaded to a new ticket, and still nothing.
I am sure everyone, like myself are hitting them with multiple requests every day.
Fact is, already had sent in the Id docs with the first wire a couple weeks prior and they cleared the money hold in 12 hrs.
Does anyone know if they put this "hold" on withdrawal every time you do a wire in? They are quick to credit the money in so you can spend it, problem is drawing out even coins then. If so, will have to withdraw the bal low each time prior to additional wires.
 
Do you guys have any other suggestions to get their attention? I have to get some Ltc drawn out of there as I have sold some and committed to send them and still can't get them out.

Lastly, does anyone have any ltc they want to sell? I really could use about 100-200 of them until this get's sorted out.

Thanks

[1978280z]

Btc-e

I have always had absolutely no problems with btc-e until now

Currently It is now 2+ hours and I have a missing 222 LTC transfer to LfL3y7EW8wxYYxhgLwtLES4MHEdakRpVwP

It does not exist

I have created a ticket #TFT-204-62792

I have yelled for help on troll box ..nothing

DO NOT TRADE ON BTC-E until withdrawls are fixed !!!!!


EDIT: 5 Hours and it showed up ...Love the non-existant customer service

EDIT 2 : 2nd Missing transaction gone missing AGAIn WTF btc-e ....How long will this be gone ..Dont trade until they fix withdrawls

I also am missing an LTC withdraw of 250.
User name 1978280z.

-250 LTC    Withdrawal LTC to address Ldx71PGhDRs4GsmhDQSrC2KGQq1uDapTdG    

15.11.13
01:07:35

Submitted ticket #TWJ-836-30841

Confirmed the withdraw e-mail.

Wallet is up to date.

Has been over 24hrs.

First time I have ever had a problem with BTC-e, have been trading there for almost a year.

Will update.



Update @ November 16, 2013, 03:14:46 PM  - Another 12 hours. Still no reply to E-mail, PM or Ticket. Hopefully that are just really busy.

Update @ November 17, 2013, 11:08:07 AM  -  Support got back to me and sent the LTC to my wallet.  ROCK ON BTC-e!

[bitguy101]

No kidding, I tried to withdraw btc already and it says money hold. Although the "time of the hold" is decreasing (it started at around 40000 minutes), I got a message from the support team stating that the bank is asking for documents in order to release the hold.

I was under the impression that they only require id verification if you have loaded your account by wire transfer. If you have deposited Bitcoin and want to withdraw again you can without providing id.


Well, that is what their terms & conditions state:

Identity verification

Required in case you choose to load your account by wire transfer.To comply with AML/CTF recommendations, we require our clients to verify identity by providing scanned copy of ID and scanned copy of utility bill or a bank statement which should not be older then 6 month. Copy should be in good resolution and colored.
Please note the funds will be on hold untill the identity is verified.

I can confirm that withdrawals are o.k. without i.d. when only dealing with crypto-currency.

It is my first using the website in general but this seems more accurate if others are getting btc withdrawals to work. I did fund my account through wire transfer and attempted to withdraw and got a money hold.

If you are trying to do the same method as me capoeira, then most likely you will get similar requirements (ID proof for releasing money hold)

OMG so frustrated with them! Is there a problem with their site or is their support just swamped?

Having same issue. Wired money in last week on Tuesday, credited Friday, pretty quick, happy. Made a bunch of trades, Tried to draw some coins Sunday, and money hold. Have sent many requests and got the same "24hr, please wait". Since then, on Tuesday, I did get cc'd on an email from their wire dept asking them to release hold. Last response was middle of last night asking for ID and utility bill. I sent them thru reply to email and uploaded to a new ticket, and still nothing.
I am sure everyone, like myself are hitting them with multiple requests every day.
Fact is, already had sent in the Id docs with the first wire a couple weeks prior and they cleared the money hold in 12 hrs.
Does anyone know if they put this "hold" on withdrawal every time you do a wire in? They are quick to credit the money in so you can spend it, problem is drawing out even coins then. If so, will have to withdraw the bal low each time prior to additional wires.
 
Do you guys have any other suggestions to get their attention? I have to get some Ltc drawn out of there as I have sold some and committed to send them and still can't get them out.

Lastly, does anyone have any ltc they want to sell? I really could use about 100-200 of them until this get's sorted out.

Thanks

Update: got the coveted "UNHOLD" msg this morning, yeah! I guess keep being persistent with them. Hope everyone else gets squared away soon.

[MoneyGod]

what happen to them DDoS attack or anything else any update from any one would apperciated 

[l.j2300]

No kidding, I tried to withdraw btc already and it says money hold. Although the "time of the hold" is decreasing (it started at around 40000 minutes), I got a message from the support team stating that the bank is asking for documents in order to release the hold.

I was under the impression that they only require id verification if you have loaded your account by wire transfer. If you have deposited Bitcoin and want to withdraw again you can without providing id.


Well, that is what their terms & conditions state:

Identity verification

Required in case you choose to load your account by wire transfer.To comply with AML/CTF recommendations, we require our clients to verify identity by providing scanned copy of ID and scanned copy of utility bill or a bank statement which should not be older then 6 month. Copy should be in good resolution and colored.
Please note the funds will be on hold untill the identity is verified.

I can confirm that withdrawals are o.k. without i.d. when only dealing with crypto-currency.

It is my first using the website in general but this seems more accurate if others are getting btc withdrawals to work. I did fund my account through wire transfer and attempted to withdraw and got a money hold.

If you are trying to do the same method as me capoeira, then most likely you will get similar requirements (ID proof for releasing money hold)

OMG so frustrated with them! Is there a problem with their site or is their support just swamped?

Having same issue. Wired money in last week on Tuesday, credited Friday, pretty quick, happy. Made a bunch of trades, Tried to draw some coins Sunday, and money hold. Have sent many requests and got the same "24hr, please wait". Since then, on Tuesday, I did get cc'd on an email from their wire dept asking them to release hold. Last response was middle of last night asking for ID and utility bill. I sent them thru reply to email and uploaded to a new ticket, and still nothing.
I am sure everyone, like myself are hitting them with multiple requests every day.
Fact is, already had sent in the Id docs with the first wire a couple weeks prior and they cleared the money hold in 12 hrs.
Does anyone know if they put this "hold" on withdrawal every time you do a wire in? They are quick to credit the money in so you can spend it, problem is drawing out even coins then. If so, will have to withdraw the bal low each time prior to additional wires.
 
Do you guys have any other suggestions to get their attention? I have to get some Ltc drawn out of there as I have sold some and committed to send them and still can't get them out.

Lastly, does anyone have any ltc they want to sell? I really could use about 100-200 of them until this get's sorted out.

Thanks

Update: got the coveted "UNHOLD" msg this morning, yeah! I guess keep being persistent with them. Hope everyone else gets squared away soon.

This is great news. Did you receive an email saying this or on your account?

They just responded to me asking for my bank statement... which I have already uploaded about 5 times so far. I just did it again... will update what happens.