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Author Topic: [ANN][EXCHANGE] Poloniex - Crypto Exchange with BTC/NXT  (Read 260637 times)
john_W
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August 30, 2017, 12:17:40 AM
 #2721

Does anyone have a theory as to what criteria does poloniex have to list a coin ?

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Alphi
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August 30, 2017, 05:10:25 AM
 #2722

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I can confirm that my withdrawal of BTC was finally processed after 22 days.
It took just over 1 week for the ticket to be auctioned.

So in my case they don't want to answer me due to my location?

I have a feeling that it is based upon location, amount of money involved and whether or not you are in a position to sue them.

One of the reasons for the delay might be that they are prioritizing tickets of high value customers and people who are about ready to sue them.
So if they do that then everyone else gets pushed down the ladder.

This is just speculation of course.

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gwty92
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August 30, 2017, 10:00:18 PM
 #2723

Well I can confirm that "high value customers" aren't being put first in this situation (speaking from personal experience).

I've had a ticket open for 38 days now, with absolutely no human interaction. I'm "Awaiting Approval" on all attempted withdraws and myself and my family are beginning to suffer financially due to these recent happenings. I'm a level 2 verified user and level 3 trader. I've been with Poloniex for a long time, and to not be considered one of the more frequent users with large amounts of cryptocurrency stored is disheartening to say the least.

I've made several threads here on BitcoinTalk and I've even reached out over on Reddit, but I'm just receiving nothing back Sad

Ticket ID: #337772

I really hope that Poloniex will be able to resolve these issues for me promptly, because the longer this takes, the reality of having to re-mortgage our family home is getting closer Sad
hackbyte
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August 31, 2017, 12:27:58 AM
 #2724

Quote
I can confirm that my withdrawal of BTC was finally processed after 22 days.
It took just over 1 week for the ticket to be auctioned.

So in my case they don't want to answer me due to my location?

I have a feeling that it is based upon location, amount of money involved and whether or not you are in a position to sue them.

One of the reasons for the delay might be that they are prioritizing tickets of high value customers and people who are about ready to sue them.
So if they do that then everyone else gets pushed down the ladder.

This is just speculation of course.

Yeah, it seems to me, that it is sadly just pure speculation and hope/wishes ....

Because, as i stated earlier in this thread, as german citizen having legal contracts with them, i would be able to sue them..

But that makes obviously no difference at all.

The point about high-volume customers might be a bit more bound to reality but i suspect even that to be only wishful thinking as i read about high volume customers and actually get approached by some.... We're talking about holdings in the 50k$ US class and bigger.......

Professional behaviour is anything else than that. Sad

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Mathiau
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August 31, 2017, 01:33:13 AM
 #2725

Well I can confirm that "high value customers" aren't being put first in this situation (speaking from personal experience).

I've had a ticket open for 38 days now, with absolutely no human interaction. I'm "Awaiting Approval" on all attempted withdraws and myself and my family are beginning to suffer financially due to these recent happenings. I'm a level 2 verified user and level 3 trader. I've been with Poloniex for a long time, and to not be considered one of the more frequent users with large amounts of cryptocurrency stored is disheartening to say the least.

I've made several threads here on BitcoinTalk and I've even reached out over on Reddit, but I'm just receiving nothing back Sad

Ticket ID: #337772

I really hope that Poloniex will be able to resolve these issues for me promptly, because the longer this takes, the reality of having to re-mortgage our family home is getting closer Sad

It sucks that they will not even handle long term people!

But to note, relying on crypto trading as your only / main source of income and only using 1 site is not a reliable life plan. Never put all your egg's in one basket especially with something as unpredictable as crypto currencies in their current state.
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August 31, 2017, 08:34:10 AM
 #2726

Well I can confirm that "high value customers" aren't being put first in this situation (speaking from personal experience).

I've had a ticket open for 38 days now, with absolutely no human interaction. I'm "Awaiting Approval" on all attempted withdraws and myself and my family are beginning to suffer financially due to these recent happenings. I'm a level 2 verified user and level 3 trader. I've been with Poloniex for a long time, and to not be considered one of the more frequent users with large amounts of cryptocurrency stored is disheartening to say the least.

I've made several threads here on BitcoinTalk and I've even reached out over on Reddit, but I'm just receiving nothing back Sad

Ticket ID: #337772

I really hope that Poloniex will be able to resolve these issues for me promptly, because the longer this takes, the reality of having to re-mortgage our family home is getting closer Sad

As I said in one of my earlier posts the only reason I can think for them delaying a high value customer that is not in a country with sanctions is an account flagged for suspicious behavior.

What is suspicious behavior? that is entirely subjective.. it could be the way you trade, the number of withdrawals, the ip addresses you use, something you said in a forum post or on the ticket, an email address that looks dodgy, not using your real age or name, a tip off from the authorities, violating some obscure rule in the terms of service.. who knows.

My ticket was #390XXX so I should have been after you. My withdrawal was in BTC, I do not know why they processed my withdraw much sooner than others. I am not a high value customer but it was a fairly large withdrawal so maybe I was just lucky or very convincing when I raised my ticket...

One thing I did notice was that the BTC in one of the exchange wallets was going down quickly for a few days and then it suddenly went up right before they processed my withdrawal. This could be pure coincidence or it could have been them delaying withdrawals to trying and prevent a bank run.

It's all just speculation I really don't know any more than you guys...

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gwty92
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August 31, 2017, 08:41:12 AM
 #2727

I'm entirely confused as to tickets with a higher ID than mine and others can be processed sooner. Would you mind sharing who was assigned to your ticket? I have "Javan", who seems to be in the land of nod since 38 days ago..

I'm personally offering a $2,500 bounty from my Poloniex account balance to the person who may be able to assist in contacting these guys direct or at least speeding up the response process.. Re-mortgaging our family home is becoming a serious possibility as the days go by Sad
Alphi
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August 31, 2017, 08:54:05 AM
Last edit: August 31, 2017, 09:19:00 AM by Alphi
 #2728

I'm entirely confused as to tickets with a higher ID than mine and others can be processed sooner. Would you mind sharing who was assigned to your ticket? I have "Javan", who seems to be in the land of nod since 38 days ago..

I'm personally offering a $2,500 bounty from my Poloniex account balance to the person who may be able to assist in contacting these guys direct or at least speeding up the response process.. Re-mortgaging our family home is becoming a serious possibility as the days go by Sad


Ticket says Martin. When I first lodged the ticket they said they would pass it on to an engineer to look at so I am assuming Martin is the engineer.
Maybe Javan is just some first level support guy in India or maybe he doesn't work there anymore, who knows.
All I know is that the first level support guys don't even have the ability to cancel a withdrawal (go figure) all they can do is pass the ticket onto an engineer.

The only other thing I can think of is to answer yes to "Is this a timed address" that might speed things up.

Sorry I cant be of much more help but you really should not be investing money on exchanges that you need to pay living expenses.. that is risky beyond measure.

Here is some more info:

On the 26th of August there was only 1000 BTC in these hot wallets controlled by Poloniex

12cgpFdJViXbwHbhrA3TuW1EGnL25Zqc3P
17A16QmavnUfCW11DAApiJxp7ARnxN5pGX

Now there is nearly 10,000 BTC.

So it seems like they have enough BTC to pay everyone out.

They also have upto 192,000 litecoins. on august 24 that was down to 120,000

https://chainz.cryptoid.info/ltc/wallet.dws?3029207.htm

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holydarkness
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August 31, 2017, 08:58:19 AM
 #2729

I'm entirely confused as to tickets with a higher ID than mine and others can be processed sooner. Would you mind sharing who was assigned to your ticket? I have "Javan", who seems to be in the land of nod since 38 days ago..

I'm personally offering a $2,500 bounty from my Poloniex account balance to the person who may be able to assist in contacting these guys direct or at least speeding up the response process.. Re-mortgaging our family home is becoming a serious possibility as the days go by Sad

Have you tried to not submitting other tickets? According to some people here, resubmitting only made your ticket to be pushed to the back of the line.

Another wild suggestion is to spare some money and visit their "office", maybe they'll help the process if you meet them face to face. Have anyone tried this?

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August 31, 2017, 09:04:53 AM
 #2730

I'm entirely confused as to tickets with a higher ID than mine and others can be processed sooner. Would you mind sharing who was assigned to your ticket? I have "Javan", who seems to be in the land of nod since 38 days ago..

I'm personally offering a $2,500 bounty from my Poloniex account balance to the person who may be able to assist in contacting these guys direct or at least speeding up the response process.. Re-mortgaging our family home is becoming a serious possibility as the days go by Sad

Have you tried to not submitting other tickets? According to some people here, resubmitting only made your ticket to be pushed to the back of the line.

Another wild suggestion is to spare some money and visit their "office", maybe they'll help the process if you meet them face to face. Have anyone tried this?

There is an arbitration contact in the Terms of service too.. contact that law firm and ask for arbitration when its urgent and a lot of money is at stake.

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gwty92
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August 31, 2017, 02:50:12 PM
 #2731

@Alphi - To my knowledge, Javan is based in the UK. But I have no idea who he is. All I know is that he is taking hella long to even acknowledge my ticket. I've altered the ticket to the withdraw being connected to a timed address, so I guess we'll see what happens from here.

Yeah I've learnt my lesson now as far as exchanges are concerned, as I'm not really invested heavily in the crypto community itself, I wasn't aware of the issues with Poloniex support until I got caught up

As for those Bitcoin addresses, I don't see 10,000 coins there anymore Sad

I'll be sure to take a look at their so called "Terms of Service".




@holydarkness - Unfortunately not, I've created a few tickets. But I beg to differ how other users have this knowledge about tickets being pushed to the bottom.
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August 31, 2017, 06:01:00 PM
 #2732

I'm entirely confused as to tickets with a higher ID than mine and others can be processed sooner. Would you mind sharing who was assigned to your ticket? I have "Javan", who seems to be in the land of nod since 38 days ago..

I'm personally offering a $2,500 bounty from my Poloniex account balance to the person who may be able to assist in contacting these guys direct or at least speeding up the response process.. Re-mortgaging our family home is becoming a serious possibility as the days go by Sad


Maybe try to skype or tweet busoni with your ticket number.I think your money is safe though because poloniex is very trustworthy no matter what fud is being spread on this thread.

█████████████████████
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August 31, 2017, 06:45:53 PM
 #2733

The poloniex doesn't answer to my ticket for almost 50 days ...

Same here. 3 month NOTHING. Hate Poloniex. Nothing to say. Just a bunch of scammers and thefts. Hope FBI will close them soon. Such terrible exchange should not be here in that cryptospace.  Angry
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August 31, 2017, 06:59:27 PM
 #2734

My Polo ETH withdrawal is showing complete but the transaction id is invalid...anyone having this same issue???
Call_Me_Bambi
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August 31, 2017, 11:25:19 PM
 #2735

I think I've already posted this but it was a while ago and for those who missed it you should have a look; It's an amusing review of how special Poloniex is compared to other exchanges.

http://www.webd.com/the-poloniex-review-that-got-me-banned
Alphi
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September 01, 2017, 05:32:37 AM
 #2736

@Alphi - To my knowledge, Javan is based in the UK. But I have no idea who he is. All I know is that he is taking hella long to even acknowledge my ticket. I've altered the ticket to the withdraw being connected to a timed address, so I guess we'll see what happens from here.

Yeah I've learnt my lesson now as far as exchanges are concerned, as I'm not really invested heavily in the crypto community itself, I wasn't aware of the issues with Poloniex support until I got caught up

As for those Bitcoin addresses, I don't see 10,000 coins there anymore Sad


I think with the recent segwit update some block explorers are not reporting correct balances because they can't read the seqwit transactions.

Try blockchain.info

there is still 8,300 BTC here https://blockchain.info/address/12cgpFdJViXbwHbhrA3TuW1EGnL25Zqc3P

and 370 BTC here https://blockchain.info/address/17A16QmavnUfCW11DAApiJxp7ARnxN5pGX


And that is just the hot wallets that I know about.. there are probably others as well as cold storage.

So I don't think its time to panic just yet.. I think you just need to figure out how to escalate your ticket (either by contacting busoni/tristan or the arbitrator directly).

For anyone else reading this, you should probably only try to contact them directly if there is a huge amount of money stuck in withdraw awaiting approval.

Busoni/Tristan's linkedin https://www.linkedin.com/in/tristandagosta/

Goodluck!

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cdrx
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September 01, 2017, 11:16:29 AM
 #2737

After 43 days they closed my tickets, let 1 open and said will look and still they do not send my SIACOIN... why they replied last week to one of the tickets and still do not send my money ? I have 2FA enabled.

They received my BTC though when I added funds, they do not send my SC when withdraw ...

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September 02, 2017, 04:26:18 AM
 #2738

I got a reply to my ticket today (originally created  24 Aug) relating to generating IDs, they noted to try again, however the issue still persists but someone is alive and well checking tickets at least!
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September 02, 2017, 04:37:12 AM
 #2739

I'm looking at starting arbitration with Poloniex for my missing deposits, has anyone been down this route that cares to tell their story?
Mathiau
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September 02, 2017, 04:42:09 AM
 #2740

I'm looking at starting arbitration with Poloniex for my missing deposits, has anyone been down this route that cares to tell their story?

https://suepoloniex.today/
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