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Author Topic: [ANN][EXCHANGE] Poloniex - Crypto Exchange with BTC/NXT  (Read 261861 times)
ebliever
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June 21, 2017, 08:26:25 PM
 #2161


I also have this problem and none of the usual suggestions worked.  I opened a ticket but have not gotten a response yet, it's been almost 24 hours, hopefully they wont misread it.

I wish there was some indication of how stressed their support system is, it's obviously bad given they had to shut down the trollbox, but still.

That's at least 5 of us now by my count. Hopefully it becoming more widespread will make them address it sooner. As noted above I started a thread just for this issue that I'll post any updates in.

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galbros
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June 21, 2017, 10:24:38 PM
 #2162


I also have this problem and none of the usual suggestions worked.  I opened a ticket but have not gotten a response yet, it's been almost 24 hours, hopefully they wont misread it.

I wish there was some indication of how stressed their support system is, it's obviously bad given they had to shut down the trollbox, but still.

That's at least 5 of us now by my count. Hopefully it becoming more widespread will make them address it sooner. As noted above I started a thread just for this issue that I'll post any updates in.

Mine just allowed me to cancel.  Never got a response on the ticket but glad it works now.  Hope the same for everyone else.

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June 22, 2017, 12:10:29 AM
 #2163

Ethereum is disaster TX are stuck on blockchain for all, its a premine ponzy scam, what did you expect

From your response, do think the issue from Poloniex or ETH,.?? .i am provided a transaction Id but it is not bringing any information on block explorer

its both I guess, but also polo.  i have one transaction confirmed over 10 hours ago still not showing up on polo so yeah...it happens.
bitwarrior
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June 22, 2017, 03:15:49 AM
 #2164

Still waiting for my ETH deposit, I have already checked and the amount is already existing on the ETH Deposit address will already several transactions/ confirmations based on ETH explorer  but the amount is not showing on my account balance.. Pls Polo check Ticket #256466
My other Support Ticket #146059 is still not being updated by the support staff since Last May, It is still Being Processed since 39 days 12 hours ago.




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June 22, 2017, 03:26:38 AM
 #2165

Still waiting for my ETH deposit, I have already checked and the amount is already existing on the ETH Deposit address will already several transactions/ confirmations based on ETH explorer  but the amount is not showing on my account balance.
I have also waited for hours to get my balance updated on poloniex recently. Even after more than 100 confirmation, my ETH deposit was not even in pending list in poloniex deposit history. But it was added without any support ticket from my side.

R3d Antz
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June 22, 2017, 07:10:35 AM
 #2166

hii..

i had STR withdrawal issue status PROCESSING for 45 days at Poloniex.
my support ticket Being Processed since 44 days 22 hours
#136589 Withdrawal Issue.
support response only this at day 4

I do sincerely apologize for the late reply and inconvenience ,We will look into the matter and get back to you as soon as possible.


Best regards,

Christopher Bologna
Poloniex Support


this ticket still unsolved issue till today... and support never contact me again.

and i created new ticket Being Processed since 3 days 4 hours
#242501 Withdrawal processing more than 41 days ( first ticket #136589 no response)
and still no response  Cry
loky4i4
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June 22, 2017, 08:13:50 AM
 #2167

i deposit some etc to poloniex ,but after 10 hours ,it's not yet on my acc. on etc block explorer I see it's went in address but didnt go out (3310 confirmations)
guizai
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June 22, 2017, 08:25:02 AM
 #2168

Hi, may i know how long does it take to verify second level account?
my ticket number #234575
 
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June 22, 2017, 11:29:32 AM
 #2169

Please ...help me... My ticket is #248025 please help me ...my eth withdrawals txid is unconfirmed .please help mi poloniex ...
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June 22, 2017, 11:45:28 AM
 #2170

Hi, may i know how long does it take to verify second level account?
my ticket number #234575
 
I've been waiting 2 months and counting and so have decide to move everything to bittrex as they upgraded my account with 2 weeks
aesma
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June 22, 2017, 12:56:14 PM
 #2171

Now I see ETH as "temporarily disabled" in deposit/withdrawal, is it the same for you ?

I guess there is too much action on Etherum these days.
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June 22, 2017, 03:48:05 PM
 #2172

Now I see ETH as "temporarily disabled" in deposit/withdrawal, is it the same for you ?

I guess there is too much action on Etherum these days.


Ethereum flash crashed from $319 to 10 cents in seconds on GDAX

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June 22, 2017, 03:53:28 PM
 #2173

3 day steem/sbd wallets are still disabled, no ticket answered, no announcement. nothing from polo, worst customer service ever

mashoo
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June 23, 2017, 02:17:44 AM
 #2174

My account has been frozen going on 3 weeks. No response from support despite 5+ tickets. Is there any way I can get help unfreezing my account?

I froze it because of a suspected identity theft issue. That has since been addressed and there is no issue. Now I can't close any open positions or make any changes at present.
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June 23, 2017, 02:40:10 AM
 #2175

47 Days Stellar WD still processing... no support response, 2 tickets created and trollbox closed.
Is there any other way to contact support?
Amelek
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June 23, 2017, 06:19:52 AM
 #2176

When will you give me my eth? For me 10 eth is very much. Please give us a message. My ticket is #248025. Polo help me, please.
Amelek
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June 23, 2017, 08:07:17 AM
 #2177

Thank you polo for your help
bitwarrior
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June 23, 2017, 09:30:32 AM
 #2178

Thank you polo for your help

Did they gave back your ETH or you just received a reply? I wonder how long will they disable the ETH deposit/withdrawal, I am still waiting for my ETH to appear on my account balance. Support Ticket #256466

metallicelmo
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June 23, 2017, 02:16:40 PM
 #2179

Awaiting Approval with no transaction ID means they have to manually handle the transaction of your withdraw and review it I believe, this happened to me before and it is still pending after 4 weeks.. Thankfully I'm patient but this makes me really nervous and there is no communication whatsoever.  Strange that this is still one of the biggest exchanges out there.  So if someone's watching, my ticketnr #221296  needs some TLC Smiley
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June 23, 2017, 03:45:07 PM
 #2180

 My ticket is #216092 please help me! "Awaiting Approval" BTC for more than 14 days. Please cancel transaction.
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