[ANN][EXCHANGE] Poloniex - Crypto Exchange with BTC/NXT

[jamesweb6]

ticket # 216475  , 14 days without answer and other tickets around the same and none answered , they stole 1.83 bitcoin from my wallet, no withdrawal , nothing, i was waiting for it to confirm on the blockchain but they took it before i had the chance to do anything, 1.83 bitcoin might not be that much but it starts to make problem in my life


im sure a lot of hackers look here, please guys do your work and find us the physical place of these guys that they can answer and pay us by any force necessary will be needed.

[samfili]

I'm waiting for 1 ETC deposit on poloniex, ticket ##266563 - 3 days no answer

 I'm still waiting for my ETH to appear on my account balance !!!

[pawel7777]

I'm waiting for 1 ETC deposit on poloniex, ticket ##266563 - 3 days no answer

 I'm still waiting for my ETH to appear on my account balance !!!

See notice:

Due to ongoing network instability, we've disabled Ethereum deposits/withdrawals. We'll enable once we know the network is functioning properly.
Posted by MobyDick at 2017-06-22 17:50:35

[pokemail4me]

poloniex closed my verified account for no reason
there is over 3k$ into

waiting support reply ...

[hughjays77]

Seems that Polo is losing his trust.. So many problems in the last months. Better to change into Bittrex? I have some $ Polo but I'm worried about the last withdrawal issues

[fr4nkthetank]

Well ETH deposit made days ago finally made it to POLO.  Withdrawals went well and fast.  Support never answered ticket lol but hey cant win em all

[TrueCryptonaire]

Well ETH deposit made days ago finally made it to POLO.  Withdrawals went well and fast.  Support never answered ticket lol but hey cant win em all

Yes Poloniex is not wasting time to answer letters - they do the job and let you figure out they have done their job. 

[kriptovaluta]

greetings from Croatia.
I had the problem of withdrawing ETH 0.32266993ETH from poloniax on my mytherwallet on 21.6.2017, but poloniex solved it after 4 days, now it's on my wallet.
 
In poloniexa's history it states that the transaction was over and completed, but it took 4 days to sit on myetherwallet

 Information about this transaction
WITHDRAWAL HISTORY
Status-Complete
2017-06-21 11:49:57
Coin ETH, Amount 0.32266993
Myetherwallet Address: 0x7546D52C6440e8283Bc8F496b401f5e3f6D4a000
Txid: 0x62e4399b72aae1744d8deee7e95c69d0efbdc5f6d02c10a03f74479f47cf45b7

Txid can not be found on etherscan.
At ethplorer.io/tx/ says -Transaction not found
At etherscan.io/tx/ says -Sorry, we are unable to locate the Transaction entry.
Etherchain.org/tx/ says Error: 0x62e4399b72aae1744d8deee7e95c69d0efbdc5f6d02c10a03f74479f47cf45b7 'not found!
 
My etherwallet works normally, but on 21.6, transaction of 0.32266993 ETH did not switch to wallet

I had sent two support tickets regarding the delay of the ETH
 # 254090Created on Wed, 21 Jun at 5:02 PM
And # 264231Created on Fri, 23 Jun at 3:51 PM

On these two tickets, the Support Center answered me the same

Dear ....... ..........
We would like to acknowledge that we have received your request and a support ticket has been created with Ticket ID - 264231, and a support agent will soon be in touch.

In the meantime please make sure you choose the correct 'Type' for your issue at the ticket page and that you have completed all the available fields in order to have a quick resolution. You can edit the fields by login to the Support Center with your Support Center credentials and browsing to https://poloniex.freshdesk.com/helpdesk/tickets/254090.

Please note that your login credentials are different from your Poloniex account login credentials.

To view the status of the ticket or add comments, please visit
https://poloniex.freshdesk.com/helpdesk/tickets/254090

Thank you for your patience.
Sincerely,
Poloniex Support Team


It looks like after 4 days Txid changed from: 0x62e4399b72aae1744d8deee7e95c69d0efbdc5f6d02c10a03f74479f47cf45b7 on 0x0a5ed64b8f62231165837357b02d976209a493d4c7c43f7ff7663877b136786e, which is now visible on etherscan.

Poloniax has solved this problem, but still writes beside the ticketing in Support Center-BEING PROCESSED, although they have resolved and the 0.32266993 ETH has switched to the wallet.

So I can not say anything bad about the poloniex team, although I see that many people have problems that are not solved and are waiting to be.

[TrueCryptonaire]

Yes Poloniex is not your pen pal. 

[jamesweb6]

wow seriously , im waiting for 14 days for 1.83 bitcoin stolen from my wallet and they dont even bother answering but they took care of this guy with a 4 day ticket,    now im even more stressed cause it seemed evn more like a scam wtf

[badream]

Today are 4 days i'm waitint to see my 1 ETC on my poloniex wallet to be showed.
No answers from their ticket support.

Not going to put even a single s**tcoin on there.

[Miiike]

I tried to withdraw 0.2btc worth of doge to bittrex just to test if it works fine, and it is. I got my confirmation in less than 10 mins. So maybe if anyone wanted to "evacuate" their money, you can use doge

[fanepatent]

Polo don't give sh*t about us. I got a locked account with coins in it. Ticket created over 2 months ago and I didn't get one reply.
I just want my freaking coins back, is that so hard?

[favdesu]

Today are 4 days i'm waitint to see my 1 ETC on my poloniex wallet to be showed.
No answers from their ticket support.

Not going to put even a single s**tcoin on there.

same for steem, 7 days now...

[metallicelmo]

What really worries me is the fact that there is no news or any sort of reaction or statement as to what is going on. The Twitter account has an update but that was 3 weeks ago thought It seems there are a lot of ongoing problems.  This causes people to speculate on all sort of things that might not be happening at all.  In these cases I think: no news = bad news

[Stig_AYE]

Polonix appropriated 0.7 BTC when I tried to take them off. Now the transaction is hanging with the status of "Awaiting Approval". The tech support has been silent for a month already. # 216092

[holydarkness]

Polonix appropriated 0.7 BTC when I tried to take them off. Now the transaction is hanging with the status of "Awaiting Approval". The tech support has been silent for a month already. # 216092

Isn't what mostly happened here was the too-long confirmation, not the "awaiting approval"? Maybe this is stupid, but it's not hurt to.make sure, have you tried "approving" the Withdrawal from your email?

[pokemail4me]

Well ETH deposit made days ago finally made it to POLO.  Withdrawals went well and fast.  Support never answered ticket lol but hey cant win em all

Yes Poloniex is not wasting time to answer letters - they do the job and let you figure out they have done their job. 

it is because of the ETH backlog, poloniex have done nothing to help

same for @kriptovaluta
and the answer you got from "support" is an automatic mail ...

poloniex crew could be dead it wouldn't be worse

[liava]

Dear Poloniex Staff, Support team and Poloniex users!


First of all, I want to say that we aren't newbies and we definetely understand
how exchange and bitcoin network works. So don't think, that we are another user who have questions like
"Why my bitcoins aren't received in 3 seconds?"

Recently, 14 June 2017 we made a withdrawal from Poloniex but it is still "Awaiting approval".
Ticket #237515
We are a huge mining company, who always make exchange process on Poloniex for further
withdrawal bitcoins to our investors. We have 4 accounts, one of them is verificated,
while others linked to that one, which has verification.

In total more than 6 BTC are awaiting approval for more that 12 days.
http://mining.changebot.org/dashboard/share/EVGAWXIU649E3QZQ94KV8H4H2957ZEBTVXYFJGJGWSRR82DGC8
Here you can see that we mined some coins and made a transaction to the exchange.

Support team did not provide us any information about our problem, they do not even answer us!


According to the current situation we have such questions to Poloniex administration:

How long we should wait for your reply?
Why you don't reply on our tickets?
Why our withdrawal awaiting approval for such a long time?
Why you don't make any moves, when verificated user with a huge trading volume make a support ticket?
Are you so negligent with all users?
Why our investors should suffer because of you?

[pawel7777]

Reading this thread it looks like the withdrawals either go smooth or got stuck for good. Has anyone (recently) got their withdrawal issues resolved, or at least received non-generic response from support?