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Author Topic: [ANN][EXCHANGE] Poloniex - Crypto Exchange with BTC/NXT  (Read 262431 times)
favdesu
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June 26, 2017, 09:34:59 AM
 #2201

Today are 4 days i'm waitint to see my 1 ETC on my poloniex wallet to be showed.
No answers from their ticket support.

Not going to put even a single s**tcoin on there.

same for steem, 7 days now...

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metallicelmo
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June 26, 2017, 10:37:10 AM
 #2202

What really worries me is the fact that there is no news or any sort of reaction or statement as to what is going on. The Twitter account has an update but that was 3 weeks ago thought It seems there are a lot of ongoing problems.  This causes people to speculate on all sort of things that might not be happening at all.  In these cases I think: no news = bad news
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June 26, 2017, 12:04:36 PM
 #2203

Polonix appropriated 0.7 BTC when I tried to take them off. Now the transaction is hanging with the status of "Awaiting Approval". The tech support has been silent for a month already. # 216092
holydarkness
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June 26, 2017, 12:11:23 PM
 #2204

Polonix appropriated 0.7 BTC when I tried to take them off. Now the transaction is hanging with the status of "Awaiting Approval". The tech support has been silent for a month already. # 216092

Isn't what mostly happened here was the too-long confirmation, not the "awaiting approval"? Maybe this is stupid, but it's not hurt to.make sure, have you tried "approving" the Withdrawal from your email?

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June 26, 2017, 12:13:28 PM
 #2205

Well ETH deposit made days ago finally made it to POLO.  Withdrawals went well and fast.  Support never answered ticket lol but hey cant win em all

Yes Poloniex is not wasting time to answer letters - they do the job and let you figure out they have done their job.  Grin

it is because of the ETH backlog, poloniex have done nothing to help

same for @kriptovaluta
and the answer you got from "support" is an automatic mail ...

poloniex crew could be dead it wouldn't be worse
liava
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June 26, 2017, 01:04:48 PM
 #2206

Dear Poloniex Staff, Support team and Poloniex users!


First of all, I want to say that we aren't newbies and we definetely understand
how exchange and bitcoin network works. So don't think, that we are another user who have questions like
"Why my bitcoins aren't received in 3 seconds?"

Recently, 14 June 2017 we made a withdrawal from Poloniex but it is still "Awaiting approval".
Ticket #237515
We are a huge mining company, who always make exchange process on Poloniex for further
withdrawal bitcoins to our investors. We have 4 accounts, one of them is verificated,
while others linked to that one, which has verification.

In total more than 6 BTC are awaiting approval for more that 12 days.
http://mining.changebot.org/dashboard/share/EVGAWXIU649E3QZQ94KV8H4H2957ZEBTVXYFJGJGWSRR82DGC8
Here you can see that we mined some coins and made a transaction to the exchange.

Support team did not provide us any information about our problem, they do not even answer us!


According to the current situation we have such questions to Poloniex administration:

How long we should wait for your reply?
Why you don't reply on our tickets?
Why our withdrawal awaiting approval for such a long time?
Why you don't make any moves, when verificated user with a huge trading volume make a support ticket?
Are you so negligent with all users?
Why our investors should suffer because of you?

pawel7777
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June 26, 2017, 01:13:38 PM
 #2207

Reading this thread it looks like the withdrawals either go smooth or got stuck for good. Has anyone (recently) got their withdrawal issues resolved, or at least received non-generic response from support?

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chrysophylax
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June 26, 2017, 01:14:10 PM
 #2208

Dear Poloniex Staff, Support team and Poloniex users!


First of all, I want to say that we aren't newbies and we definetely understand
how exchange and bitcoin network works. So don't think, that we are another user who have questions like
"Why my bitcoins aren't received in 3 seconds?"

Recently, 14 June 2017 we made a withdrawal from Poloniex but it is still "Awaiting approval".
Ticket #237515
We are a huge mining company, who always make exchange process on Poloniex for further
withdrawal bitcoins to our investors. We have 4 accounts, one of them is verificated,
while others linked to that one, which has verification.

In total more than 6 BTC are awaiting approval for more that 12 days.
http://mining.changebot.org/dashboard/share/EVGAWXIU649E3QZQ94KV8H4H2957ZEBTVXYFJGJGWSRR82DGC8
Here you can see that we mined some coins and made a transaction to the exchange.

Support team did not provide us any information about our problem, they do not even answer us!


According to the current situation we have such questions to Poloniex administration:

How long we should wait for your reply?
Why you don't reply on our tickets?
Why our withdrawal awaiting approval for such a long time?
Why you don't make any moves, when verificated user with a huge trading volume make a support ticket?
Are you so negligent with all users?
Why our investors should suffer because of you?


with all the issues that poloniex have currently ... change ...

change exchange ... we have ... and being miners ourselves - we cannot afford to wait such ridiculously long times for transfers and withdrawals ...

bittrex has the 'lab' function also - where you can autosell coins ( which we DONT do - but thought i would mention anyway ) - so that an immediate exchange to btc is easily achieved and realization of your mining efforts are made very quickly ...

we work differently with the coins mined - as we trade them all using our ( currently being built ) back end trade system - as we dont believe in dumping mined coins ...

either way - you seem to have a nice system in play there - so it would be a shame to ruin it by using an exchange that delays payouts ... poloniex used to be ( and still are when they get over this bump ) one of the major players in the exchange business ... but things have been going wrong for too long for it to be just a 'influx of connections' ...

when they settle and fix their issues - go back - if you want to Smiley ...

#crysx

Exchange - https://www.zapple.com/exchange/ . CWI-Thread - https://bitcointalk.org/index.php?topic=1563601 . EMail - crysx@gnxs.com . CWI-Pyroxene (theMine) - http://pyroxene.chainworksindustries.com/ . GRN - Gfz2cXMkhMZYWSFvLEMnM8bXk7X5Mtq2J2
chrysophylax
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June 26, 2017, 01:15:45 PM
 #2209

Reading this thread it looks like the withdrawals either go smooth or got stuck for good. Has anyone (recently) got their withdrawal issues resolved, or at least received non-generic response from support?


we have ...

it took a while - but they went through eventually ...

for an enterprise - the time frame for the resolve is unsuitable though ... especially a mining / investment / trading enterprise like ours ...

#crysx

Exchange - https://www.zapple.com/exchange/ . CWI-Thread - https://bitcointalk.org/index.php?topic=1563601 . EMail - crysx@gnxs.com . CWI-Pyroxene (theMine) - http://pyroxene.chainworksindustries.com/ . GRN - Gfz2cXMkhMZYWSFvLEMnM8bXk7X5Mtq2J2
Nagamas
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June 26, 2017, 02:57:01 PM
 #2210

Dear .......>

Our Support Rep has indicated that your Ticket (#272678) has been Resolved.

If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.

Sincerely,
Poloniex Support Team
.........

THANK YOU POLONIEX FOR YOUR QUICK ACTION in 3 hours SOLVE MY PROBLEM IN LTC ,Complete ERROR before....NOW LTC already in my saving address.
badream
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June 26, 2017, 03:08:55 PM
 #2211

Dear .......>

Our Support Rep has indicated that your Ticket (#272678) has been Resolved.

If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.

Sincerely,
Poloniex Support Team
.........

THANK YOU POLONIEX FOR YOUR QUICK ACTION in 3 hours SOLVE MY PROBLEM IN LTC ,Complete ERROR before....NOW LTC already in my saving address.


I've never seen someone creating a new account just to share his positive solution while everyone else is still waiting till days/weeks...

Not suspicious at all...

TrueCryptonaire
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June 26, 2017, 06:36:38 PM
 #2212

I wonder if the people having troubles with Poloniex are using coins that have been money laundered...?
An exchange is responsible of making sure the money is not used in illegal activities.

CrazyC265
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June 26, 2017, 06:44:18 PM
Last edit: June 26, 2017, 07:39:08 PM by CrazyC265
 #2213

It has been 3 days since I contacted John Brown on skype and submitted ticket #263696. No response about ticket . My account was hacked 80k usd value gone and poloniex offers no reply other than they had froze the account immediately after they detected it. This is an outrage that an account is hacked out thisamount of money and not 1single person from staff has contacted me. John on skype said he would forward immediately yet nothing.

TICKET #263696

Supporter of Tezos and IOC
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June 27, 2017, 03:35:31 AM
 #2214

It has been 3 days since I contacted John Brown on skype and submitted ticket #263696. No response about ticket . My account was hacked 80k usd value gone and poloniex offers no reply other than they had froze the account immediately after they detected it. This is an outrage that an account is hacked out thisamount of money and not 1single person from staff has contacted me. John on skype said he would forward immediately yet nothing.

TICKET #263696

2 factor auth?

How did you notice it got hacked at first?
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June 27, 2017, 07:25:23 AM
 #2215

Bye Polo. Was using you for like 4 years.
Now i advice anyone i know not to touch that stinky pile of altcoins. Even yobit have better service.






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June 27, 2017, 08:26:23 AM
 #2216

My problem was solved without my ticket being taken up so I have closed it to help out those still waiting.
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June 27, 2017, 11:08:40 AM
 #2217

Polonix appropriated 0.7 BTC when I tried to take them off. Now the transaction is hanging with the status of "Awaiting Approval". The tech support has been silent for a month already. # 216092

Isn't what mostly happened here was the too-long confirmation, not the "awaiting approval"? Maybe this is stupid, but it's not hurt to.make sure, have you tried "approving" the Withdrawal from your email?
1) transaction
https://preview.ibb.co/eeJMtQ/image.jpg
2) ticket
https://preview.ibb.co/eCinYQ/2.jpg
3) email
https://image.ibb.co/jg17YQ/image.jpg
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June 27, 2017, 11:49:31 AM
 #2218

Polo finally got on twitter... just to say they won't participate in Stellar 'airdrop' distribution. Funny how they kept quiet pre snapshot block. They rather keep it to themselves.

https://twitter.com/Poloniex/status/879511304075083781

Quote
1/2 - It is not clear to us why Stellar included our name on their site as participants in the 6/27 giveaway.

2/2 - This was done without our consent. We did not agree to participate nor do we possess the STR for this giveaway.

Stellar's reply:

https://twitter.com/StellarOrg/status/879554489874653185

Quote
Re: the poloniex confusion. It was our understanding @poloniex was participating. We are confirming with them. Regardless they still can.


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██████
Bad Beat Jackpot
Multiple Clients
New Software
NLH Tournaments
Krill Rakeback
Run It Twice

██████
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.♣ Play Now! ♣.
konstryktor777
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June 27, 2017, 05:54:45 PM
 #2219

Poloniex check tiket #246348
Fishmaster42
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June 27, 2017, 06:46:47 PM
 #2220

Polo dealing with BCN community in a very professional way. I would have liked the 7 coins you shit on and delisted to have the option of the big yellow banner and some communication prior. Im actually astonished to see you guys act like human being for once.
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