BC.GAME - CASINO-SPORTBOOK, OFFICIAL SPONSOR LEICESTER CITY!

[TopTort777]

It’s time to share my experience with BC.game. Earlier last year, I was lucky enough to win a $50 bonus. To withdraw it, I had to wager $100, which is a fairly high requirement. In the withdrawal menu, after each bet it showed how much wagering was still required, and once I reached that level, the withdrawal option became available.

However, after I requested the withdrawal, my account was immediately blocked. I noticed this about an hour later when the funds had not arrived in my wallet. I tried to log in to my account but could not, due to a block. The blocking message recommended contacting support to restore access. I wrote to the email address and received a form that I needed to fill out. I completed it, but never received any response. Later I contacted online support on the website, where I was told that my account could not be unblocked, and that I would not receive the USDT either.

Maybe BC.GAME can clarify this situation, because I was unable to withdraw the funds. By the way, in my experience this is the first casino present on this forum that has blocked my account when I tried to withdraw money. To be honest, until yesterday I considered BC.game one of the most convenient casinos, with an excellent betting line for matches, but all of this ultimately makes no sense if I can't withdraw my winnings...

https://i.ibb.co/cKDVD37Y/IMG-20260126-173405.jpg

i had the exact same thing happen to me back in 2024. after claiming the bonus code and finishing the wager, when i tried to withdraw i was asked for KYC.
live support was useless (back when they used to reply), but after i contacted bc.game on the forum, they fixed it and i was able to withdraw, but that was when they used to be good.

now, i imagine it would be hell to get any help or real support from them as it's basically nonexistent.

That is sad and strange to read that casino block bonus users-winners and forum is the place to get solution, instead of live and default support. This looks like a script that blocks accounts. I might try to predict issue by saying that script block everyone who tries to withdraw amount obtained by any promotion, without having deposited own funds. Or the logic is that you need to wager bonus wagering requirement with own funds. Multiple cases indicate on the problem, but it is sad that bc.game does not fix that.

[Lakai01]

[...]
That is sad and strange to read that casino block bonus users-winners and forum is the place to get solution, instead of live and default support. This looks like a script that blocks accounts. I might try to predict issue by saying that script block everyone who tries to withdraw amount obtained by any promotion, without having deposited own funds. Or the logic is that you need to wager bonus wagering requirement with own funds. Multiple cases indicate on the problem, but it is sad that bc.game does not fix that.

Unfortunately, the issue of non-existent (or unhelpful) support at BC.Game has been coming up a lot lately, and it seems to be increasing, at least in terms of scam accusations here in the forum and on various complaint platforms.

It would be interesting to know why this is the case, as it cannot be in the interest of a casino to alienate its customers, primarily because of the associated bad reputation.

However, your assumption that a casino will initially block payouts if someone pays out more than they have ever deposited – or has never deposited – makes perfect sense. This is quite unusual and can really only happen when paying out promotions.

[rigs3130]

.BC.GAME – OFFICIAL SUPPORT / ESCALATION CONCERNS

I want to raise a structural issue with BC.Game support that goes beyond any single complaint and is likely relevant to many of the recent cases appearing here.

Within BC.Game, repeated interactions over months show a consistent pattern:

• Different support agents
  
  Different names and genders
  
  Different times and channels
  

[
[/list]
Yet the responses:

• Follow the same wording
  
  Apply the same reasoning
  
  Always end with the same conclusion
  

Eventually, every escalation converges on the same outcome:

“Coco has reviewed the case and the decision is final.”

Why this matters
Coco does not appear to function as an actual escalation authority that users can interact with, submit evidence to, or request an internal review from. Instead, “Coco” operates as a closure point in the support workflow.

Once Coco is referenced:

• No further discussion is possible
  
  No reassessment can be requested
  
  No human-accessible internal review exists
  

Even when:

The issue has been ongoing for months

• Evidence has not been meaningfully addressed
  
  There are contradictions between in-app bonus terms, forum statements, and live support explanations
  
  This is not what users reasonably understand as support or escalation.
  

Key concern for moderators
This is not about whether a decision is ultimately upheld.

It is about the absence of a transparent, reviewable process where:

• A real internal review can be lodged
  
  A decision maker can be identified as having reviewed the evidence
  
  A user can receive a reasoned explanation rather than a terminal label
  

At present, Coco appears less like a person and more like the output of a fixed policy, applied identically regardless of context.

Why this leads to public escalation
When:

Multiple agents say different things

Bonus conditions conflict with outcomes

And no human review can be confirmed[/li]

[/list]

Users are left with only one option: public documentation on Bitcointalk and third-party platforms.

That is why scam accusations and unresolved threads are increasing. This is a predictable outcome of process design, not user behaviour.

Request to BC.Game moderators

• I am not asking for special treatment.
  
  I am asking for clarity on one point:
  

Is there a genuine internal review mechanism that a user can access, or is “Coco” the final automated endpoint of support?

If such a review exists, my case—and many others—should be eligible for it.
If it does not, that should be stated clearly so expectations are honest.

I’m happy for moderators to review my case specifically, but more importantly, I believe this structural issue deserves acknowledgment.

[Cryptmuster]

That is sad and strange to read that casino block bonus users-winners and forum is the place to get solution, instead of live and default support. This looks like a script that blocks accounts. I might try to predict issue by saying that script block everyone who tries to withdraw amount obtained by any promotion, without having deposited own funds. Or the logic is that you need to wager bonus wagering requirement with own funds. Multiple cases indicate on the problem, but it is sad that bc.game does not fix that.

Let’s assume this is true and there is a script that blocks an account if you try to withdraw a wagered bonus without depositing your own funds. In that case, this should at least be clearly mentioned in the promotion. Or I don’t see any problem with showing a message at the withdrawal stage saying that, in order to withdraw these funds, you still need to wager a certain amount of your own money. But that didn’t happen, instead the account was simply blocked, and the online support states that this is a permanent ban with no possibility of reinstatement.

[...]

There is a separate section of the forum for clarifying such cases: the 'Scam Accusations' section which can be found here: https://bitcointalk.org/index.php?board=83.0.
This ANN thread from BC.Game is not the right place to discuss this.

In the Scam Accusations section, representatives of the relevant casinos read along directly, as do people with good contacts who can therefore help you. Screenshots of your conversations with support or excerpts from emails will definitely help. The more information you provide, the sooner and more effectively we can help you.

In fact, I have been quite loyal to BC.Game, because for a short period of time a couple of weeks I participated in their telegram signature campaign. But when my account is blocked without any clear explanation, it raises many questions. After this, I most likely will not play in this casino with my own money, because I do not understand the reason for the ban and I do not want to deposit funds and risk losing them without explanation.

I was hoping that this could be resolved in this topic, or with support, but since all my requests are ignored, I will open a topic in the section you indicated.

[Mahiyammahi]

Today I received an email from BC Game with a bonus code of 50 Free spins. I rolled the wheel and won $34 they we're instantly transferred to my main wallet in BCD. I was surprised that there was no requirements regarding the winnings. Thought I would get some wagering requirements or I've to wager with my own money.
Then I played Roulette and made it 48$ and withdraw it instantly , it came on my wallet instantly.

There's also a  free $30 Sport's betting cupon for me, but this bonus cupon don't let me make bets in part, so I've to go all in which is bad. But whatever I got it in free. Let's see how things turned out.  You guys can check if anything sinilar you received. I got my new year bonus from bc game. Thanks BC

[Lakai01]

[...]
I was hoping that this could be resolved in this topic, or with support, but since all my requests are ignored, I will open a topic in the section you indicated.

Yes, I can certainly understand the frustration when an account is blocked without being given a specific reason why and how to get the block lifted. Unfortunately, there are currently some scam accusations surrounding BC.Game that describe similar problems, so you are definitely not the only one experiencing this.

As I said, there are also people reading this forum who have good contacts with the BC.Game staff. Maybe they can help you with your problem. In any case, I'll keep my fingers crossed for you!

[hd49728]

Yes, I can certainly understand the frustration when an account is blocked without being given a specific reason why and how to get the block lifted. Unfortunately, there are currently some scam accusations surrounding BC.Game that describe similar problems, so you are definitely not the only one experiencing this.

It is similar with account bans in the forum, usually the message sent in user email is very generic. If you want, you can create your support ticket and ask for further information, and this sometimes works, sometimes does not work but it's the only way to figure out what happened with your account and why it was banned.

I see there are many complaints with issues from deposit credit and withdrawal approval and processing but it seems their problems resolved after delay. Likely it takes time for BC.Game to contact their local partners for handling issues, which eventually solved but with not comfortable waiting time for users. If they can boost their local partners for better service, they will provide better experience for BC.Game users.

[adultcrypto]

Today I received an email from BC Game with a bonus code of 50 Free spins. I rolled the wheel and won $34 they we're instantly transferred to my main wallet in BCD. I was surprised that there was no requirements regarding the winnings. Thought I would get some wagering requirements or I've to wager with my own money.
Then I played Roulette and made it 48$ and withdraw it instantly , it came on my wallet instantly.

There's also a  free $30 Sport's betting cupon for me, but this bonus cupon don't let me make bets in part, so I've to go all in which is bad. But whatever I got it in free. Let's see how things turned out.  You guys can check if anything sinilar you received. I got my new year bonus from bc game. Thanks BC

Congratulations on your winning from the bonus. Your post, just like I have been saying, have confirmed that there is no problem with BC.Game for those that gamble with cryptocurrency.  The only problem we see here are those using fiat in some countries like India, for which it is not entirely the fault of BC.Game if we view it objectively. I know its normal for players to side fellow players against casinos but we should be able to put ourselves in the shoes of the casinos, you may not feel comfortable paying money that you did not keep or receive,  neither will you pay double when you have made the first payment. The merchant are the problem and I wish a solution can be found as quickly as possible.

[BitcoinHunt3r]

Today I received an email from BC Game with a bonus code of 50 Free spins. I rolled the wheel and won $34 they we're instantly transferred to my main wallet in BCD. I was surprised that there was no requirements regarding the winnings. Thought I would get some wagering requirements or I've to wager with my own money.
Then I played Roulette and made it 48$ and withdraw it instantly , it came on my wallet instantly.

Congrats man, you are really lucky. I also got this email 4 hours ago and have claimed it but unfortunately I was unlucky only winning $5 from 20 free spins, but yeah it's free money
Honestly I was surprised when the bonus was credited to the main balance and I can use it in all games, even though usually it is credited to the bonus balance with wagering requirements. At first I thought they wouldn't give me any more bonuses because the last bonus I received was in early January. I like how Bcgame caught our attention and thinking about making some deposits.

[Mahdirakib]

Today I received an email from BC Game with a bonus code of 50 Free spins. I rolled the wheel and won $34 they we're instantly transferred to my main wallet in BCD. I was surprised that there was no requirements regarding the winnings.

It is rare to get free spins without any requirements from any casino. Maybe you got them for your recent gameplay activity. As a result, you got the winnings without any wagering requirements.

There's also a  free $30 Sport's betting cupon for me, but this bonus cupon don't let me make bets in part, so I've to go all in which is bad. ~

That's a normal thing, this is a common rule in every sportsbook for the free bet amount. Anyway, you are lucky if both of these were new year bonuses, and there is no wagering requirement on the winning amount.

[oantt]

A reminder that these people are still actively scamming their users by exploiting responsible gaming regulations. All their responsible gaming limits are non-working, they are aware of it and refuse to fix it.

[Kavelj22]

A reminder that these people are still actively scamming their users by exploiting responsible gaming regulations. All their responsible gaming limits are non-working, they are aware of it and refuse to fix it.

This is not surprising at all because by taking a look at all latest pages in the Scam and Accusations board, you can notice how many threads accusing bcgame for acts of frauds. And commun between most of them is the type of issue. All of them about either Fiat payments and KYC enforcement and multi-accounting without valid reasons.

Recently, they stopped communicating with the only forum member volunteering to act as intermediary between users having pending cases and the casino to solve disputes. They said to him that they will handle the cases by themselves like if they were doing before. Poor support is a sign of scam scheme.

[Zwei]

Today I received an email from BC Game with a bonus code of 50 Free spins. I rolled the wheel and won $34 they we're instantly transferred to my main wallet in BCD. I was surprised that there was no requirements regarding the winnings. Thought I would get some wagering requirements or I've to wager with my own money.
Then I played Roulette and made it 48$ and withdraw it instantly , it came on my wallet instantly.
...
https://talkimg.com/images/2026/01/27/UNxilT.jpeg

congrats, you were really lucky with the free spins.
i got a free spins code as well, but only 20 spins on a shitty slot called sugar bang bang from, and from those 20 $0.40 spins, i won $0.24, lol.

I also got this email 4 hours ago and have claimed it but unfortunately I was unlucky only winning $5 from 20 free spins, but yeah it's free money

which slot did you get the free spins on?

[TopTort777]

That is sad and strange to read that casino block bonus users-winners and forum is the place to get solution, instead of live and default support. This looks like a script that blocks accounts. I might try to predict issue by saying that script block everyone who tries to withdraw amount obtained by any promotion, without having deposited own funds. Or the logic is that you need to wager bonus wagering requirement with own funds. Multiple cases indicate on the problem, but it is sad that bc.game does not fix that.

Let’s assume this is true and there is a script that blocks an account if you try to withdraw a wagered bonus without depositing your own funds. In that case, this should at least be clearly mentioned in the promotion. Or I don’t see any problem with showing a message at the withdrawal stage saying that, in order to withdraw these funds, you still need to wager a certain amount of your own money. But that didn’t happen, instead the account was simply blocked, and the online support states that this is a permanent ban with no possibility of reinstatement.

Lets assume that their support automatically delete or ignore most of the complains, and answer only if gambler has problems with deposit, then they never find out about problem with script If I dont see the problem, then there is no problem. I am just kidding, but the problem with withdrawal winning gained from bonuses is obvious. It seems for me that problem with bonus/kyc/withdrawal users have is rare or so little users face it (even though forum is full with complains), that they allow themselves to ignore that (what is imho unacceptable).

I think crypto community must do something about it. Talking about the problem isnt helping...BC.GAME has been here for ages. They cant ignore problem just like that. I think we need to search for someone who has powers, someone high ranked employee, because contacting support seems to be a dead end.

[bitmover]

Today I received an email from BC Game with a bonus code of 50 Free spins. I rolled the wheel and won $34 they we're instantly transferred to my main wallet in BCD. I was surprised that there was no requirements regarding the winnings. Thought I would get some wagering requirements or I've to wager with my own money.
Then I played Roulette and made it 48$ and withdraw it instantly , it came on my wallet instantly.

There's also a  free $30 Sport's betting cupon for me, but this bonus cupon don't let me make bets in part, so I've to go all in which is bad. But whatever I got it in free. Let's see how things turned out.  You guys can check if anything sinilar you received. I got my new year bonus from bc game. Thanks BC

There are already a few months I don`t win any giveaway from BC.Game.

But I have won several in the past, and I was always able to withdrawal my winning from giveaways without any problems.

Happy to see this is still the situation here, after all these months.

[Synchronice]

It’s time to share my experience with BC.game. Earlier last year, I was lucky enough to win a $50 bonus. To withdraw it, I had to wager $100, which is a fairly high requirement. In the withdrawal menu, after each bet it showed how much wagering was still required, and once I reached that level, the withdrawal option became available.

Getting a $50 bonus with 2x wagering condition can't be a bad deal, can it be? I read the rest of the post and it's a pity. I hope you get your account unlocked and money back.

Today I received an email from BC Game with a bonus code of 50 Free spins. I rolled the wheel and won $34 they we're instantly transferred to my main wallet in BCD. I was surprised that there was no requirements regarding the winnings. Thought I would get some wagering requirements or I've to wager with my own money.
Then I played Roulette and made it 48$ and withdraw it instantly , it came on my wallet instantly.

I find it strange that some people have problems on BC.Game while I never had a problem. I've been gambling with a few hundred dollars on BC and never had a problem. I withdrew $400, deposited $200, then withdrew $600. I know that I'm not a big gambler but a few hundred dollars aren't a tiny amount of money. By the way, I noticed that people who use one Indian payment provider have problem with deposits and I would avoid that provider.

[Cryptmuster]

Lets assume that their support automatically delete or ignore most of the complains, and answer only if gambler has problems with deposit, then they never find out about problem with script If I dont see the problem, then there is no problem. I am just kidding, but the problem with withdrawal winning gained from bonuses is obvious. It seems for me that problem with bonus/kyc/withdrawal users have is rare or so little users face it (even though forum is full with complains), that they allow themselves to ignore that (what is imho unacceptable).

I think crypto community must do something about it. Talking about the problem isnt helping...BC.GAME has been here for ages. They cant ignore problem just like that. I think we need to search for someone who has powers, someone high ranked employee, because contacting support seems to be a dead end.

We'll see how it works, I created a topic to resolve this issue and waiting to see the outcome. But their support is incredibly ineffective, If I can't find out the reason for a ban or anything else, and I have to create additional topic to find out, then something isn't working properly.

I agree that this should be fixed once, so that every new player doesn't have to deal with it again.

[mirakal]

For me, it’s simple logic:

gambler → payment processor (success) → BC.Game
gambler → payment processor (failed) → payment processor issue

If the transaction never reaches the casino, then responsibility shouldn’t be forced on them. That’s where people need to separate an actual scam from a payment system problem.

and who gives the gambler the payment processor info to send the money to?
you do realize your logic is kinda flawed, right? because it's more like:

gambler → bc.game → deposit → third party merchant who received the payment on behalf of bc.game → success → bc.game balance
gambler → bc.game → deposit → scam third party merchant or bank account getting frozen for gambling → fail → gambler money gone

the responsibility for this mess is on bc.game and the third party merchant they choose to work with, knowing that gambling is banned in india and all the problems that come with that.

We might have different interpretations on this, and you could be right while I might be wrong, but my view is based on my own experience and observation. The issue usually starts because gambling is illegal in some countries and people still choose to gamble anyway, so it’s possible the payment processor already ran into a problem and the casino only became aware of it later. Maybe they should’ve disabled it earlier, but at the same time the gamblers aren’t completely innocent either since they know what they’re doing also goes against the rules. So in the end, it’s really a two-sided situation.

[Mahiyammahi]

I know its normal for players to side fellow players against casinos but we should be able to put ourselves in the shoes of the casinos, you may not feel comfortable paying money that you did not keep or receive,  neither will you pay double when you have made the first payment. The merchant are the problem and I wish a solution can be found as quickly as possible.

I faced deposit issue only once, It was delayed by 30min. Usually I get my fiat deposits withing 2minute. So it's the problem with their local agent/vendor who is responsible for made these deposits .

Today I received an email from BC Game with a bonus code of 50 Free spins. I rolled the wheel and won $34 they we're instantly transferred to my main wallet in BCD. I was surprised that there was no requirements regarding the winnings.

It is rare to get free spins without any requirements from any casino. Maybe you got them for your recent gameplay activity. As a result, you got the winnings without any wagering requirements.

It seems like not just me , Couple of people gets this type of bonus from BC game besides me.

There's also a  free $30 Sport's betting cupon for me, but this bonus cupon don't let me make bets in part, so I've to go all in which is bad. ~

That's a normal thing, this is a common rule in every sportsbook for the free bet amount. Anyway, you are lucky if both of these were new year bonuses, and there is no wagering requirement on the winning amount.

Not only I got the winning money from that cupon but they also sent me that $30 free bet cupon amount. I think this one is the first time I've got a bonus like this on sports betting. Most of casino I got bonuses we're only profits can be withdrawn to the main balance.

Snip.

congrats, you were really lucky with the free spins.
i got a free spins code as well, but only 20 spins on a shitty slot called sugar bang bang from, and from those 20 $0.40 spins, i won $0.24, lol.

Better luck next time, my luck was horrible in these recent week on slots. But suddenly a free bonuswas the change of momentum for me ig .

[Sanitough]

Maybe they should’ve disabled it earlier, but at the same time the gamblers aren’t completely innocent either since they know what they’re doing also goes against the rules. So in the end, it’s really a two-sided situation.

All I can really say is that we don’t fully understand how fiat policies around gambling work in other countries, so it’s hard to comment on that directly. Most of the time we’re just basing things on our own experience and speculating about what might be happening on their side. Only the casinos themselves can really clear that up, but lately I’ve noticed that only a few casino reps are actively responding to sensitive issues. They’re probably trying to address cases one by one since every situation can be different depending on the user.