BC.GAME - CASINO-SPORTBOOK, OFFICIAL SPONSOR LEICESTER CITY!

[hero_the_bossman]

Anyone here from the Philippines using fiat for gambling?

Last night I deposited using GCash but couldn’t withdraw, it just showed failed for whatever reason. My account isn’t KYC verified yet, but when I tried withdrawing via Maya, it went through without any issue. So I guess fiat deposits themselves aren’t really a problem, I just haven’t tried bank transfer yet and honestly I probably won’t, since there are payment options that are way easier and less hassle.

That's the way to go - the more convenient one. Keep us updated if the problem will come up again.

As it was said, if there (potentially) is a downtime for one of the providers or the token itself.. it should be noted everywhere for the players not to panic and not to fill the Support up with rage

[henry_of_skalitz]

Looking for a reliable platform to place sports bet.

What makes you not do it there or did you have issues on other platforms?

[FortuneFollower]

Do you support UPI?

They do support UPI, BUT they are currently facing a massive wave of complaints (from at least Jan 2026) regarding UPI deposits being deducted from bank accounts but not credited to the casino balance.

Users are reporting tickets stuck "under review" for 30+ days..

[Eternad]

Anyone here from the Philippines using fiat for gambling?

Last night I deposited using GCash but couldn’t withdraw, it just showed failed for whatever reason. My account isn’t KYC verified yet, but when I tried withdrawing via Maya, it went through without any issue. So I guess fiat deposits themselves aren’t really a problem, I just haven’t tried bank transfer yet and honestly I probably won’t, since there are payment options that are way easier and less hassle.

I do manage to withdraw gcash last month but now I still don’t try due to my monthly limits was already hit on Gcash. Does your limit on Gcash is not yet reached?

Because I remember encountering unable to withdraw problem before on gcash which I just wait for my limit to reset before I withdraw again.

Also the withdrawal fee here for fiat is high.

[Raflesia]

I managed to deposit before, using Gcash but not to withdraw. Actually I'm having troubles using Gcash lately especially when paying online so I am not surprised that it doesn't work with withdrawals as well. I am using Maya too whenever I need to pay something online using debit card such as subscription but I haven't actually used online wallets to withdraw and it's good to know that Maya is working well. I think bank transfer is not a good option since I've heard before that if there's a problem with deposits or withdrawals, it might took days before it reflects or have feedback with the bank (correct me if I'm wrong).

Now it seems that there are too many complaints about fiat so it would be better to stop first for any fiat because it would be more comfortable to be in crypto alone as an easy solution.

Earlier the complaints were only from the Indian region but now there are already from several other countries experiencing the same thing so I think it will be more worth it to be in BC.Game for crypto only because this still provides better things.
I also now rarely use fiat after gambling with fiat on BC.Game.

[Sanitough]

Or perhaps on the end of gcash—though any reputable fintech would probably announce on their socials if there was some down time or anything.

I think GCash is still fine for now, there hasn’t been any announcement saying they’ll block withdrawals going to casinos. In fact, on BC.Game, GCash wouldn’t even know it’s casino-related since the receiver usually uses a different merchant name, so it’s hard for them to detect even if they decide to restrict it later on. As far as I know here in the Philippines, the latest move was just removing casino listings from the GCash app itself, not actively blocking transactions on the backend.

[Wapfika]

I still don’t claim those bonus emails since I don’t want to deal with high wagering requirements which I’m struggling to complete in the past.

why would you do that? you are just missing out on possibly winning some money for free. and the wager isn't that hard if you get lucky with a big multi at the start.

Mainly because of my free time. I become busy last year on my work which is why I developed a laziness on availing bonus that has huge wagering requirements since it consumes a lot of time to complete while it usually ended up with bust before I even complete the wagering requirements.

depends on the bonus code. the ones i claimed so far gave me between $5 and $30, and i'm not even an active player.

Thanks, I appreciate the info.

.

I was talking about bonuses from bitcointalk giveaways.

I didnt receive bonus from emails with wagering requirements..

Oh. I rarely visit the game and rounds board but that’s great since you can withdraw it immediately. It’s interesting to see that board is already profitable for users.

[Cryptmuster]

That is sad and strange to read that casino block bonus users-winners and forum is the place to get solution, instead of live and default support. This looks like a script that blocks accounts. I might try to predict issue by saying that script block everyone who tries to withdraw amount obtained by any promotion, without having deposited own funds. Or the logic is that you need to wager bonus wagering requirement with own funds. Multiple cases indicate on the problem, but it is sad that bc.game does not fix that.

I received a reply via email, and this is how the story ended.

Hello,


Thank you for contacting us

After reviewing your account, we regret to inform you that it has been permanently locked due to bonus abuse, which is in violation of our Terms of Service. [...]

Bonuses and Promotions
15.1. BC.GAME® reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to top-up rewards, invite friends to reward bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly or is being abused, and if the said bonus has been paid out, we reserve the right to decline any Withdraw request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by BC.GAME®.

Best regards,
The BC.GAME Team_Mkulet

Basically, I tried to withdraw the bonus I'd wagered, but I didn't deposit any of my own money. But as you can see from 15.1. they're using as cover, there's nothing about me having to deposit any of my own money to meet the wagering requirements. I think they could have warned me about this when withdrawing, or something similar, or specified it in their terms, but that's certainly not grounds for blocking my account.

It's clear the casino interprets this however they see fit...
And as I understand it, they don’t need players who can wager and withdraw winnings! 

[shield132]

i had the exact same thing happen to me back in 2024. after claiming the bonus code and finishing the wager, when i tried to withdraw i was asked for KYC.
live support was useless (back when they used to reply), but after i contacted bc.game on the forum, they fixed it and i was able to withdraw, but that was when they used to be good.

now, i imagine it would be hell to get any help or real support from them as it's basically nonexistent.

That is sad and strange to read that casino block bonus users-winners and forum is the place to get solution, instead of live and default support. This looks like a script that blocks accounts. I might try to predict issue by saying that script block everyone who tries to withdraw amount obtained by any promotion, without having deposited own funds. Or the logic is that you need to wager bonus wagering requirement with own funds. Multiple cases indicate on the problem, but it is sad that bc.game does not fix that.

One of the biggest benefits of Bitcointalk in the gambling industry is that casinos take this forum very seriously and Trust members on this forum are very fair, so when something goes wrong and a problem gets posted here, it gets solved. Sadly, there are casinos that no longer care about the trust on this forum but time has proven that those who abandon this forum, do net perform well and either return here to fix the issues, regain the trust and strengthen their business or they go downhill.

Basically, I tried to withdraw the bonus I'd wagered, but I didn't deposit any of my own money. But as you can see from 15.1. they're using as cover, there's nothing about me having to deposit any of my own money to meet the wagering requirements. I think they could have warned me about this when withdrawing, or something similar, or specified it in their terms, but that's certainly not grounds for blocking my account.

It's clear the casino interprets this however they see fit...
And as I understand it, they don’t need players who can wager and withdraw winnings!  

Didn't they define the bonus abuse in your case? Determined solely by bc.game gives them the ability to decide what's abuse and what isn't but didn't they explain the reason? When they say that you abused it, they should specify why they decided that your actions were abuse. Otherwise, it's not a fair deal from them.

[Yamifoud]

It's clear the casino interprets this however they see fit...
And as I understand it, they don’t need players who can wager and withdraw winnings! 

They don't have any intention of blocking an account if you abide by the rules. But they were too serious about bonuses, which were abused, which put your account in that situation. I'm sorry, but I believe they will give some consideration if you explain it to them.

But yes, no matter how you convince the team, if they find it violates the rules, that will be final.
Anyway, you lose nothing in this situation since you don't spend any money out of pocket.

[TopTort777]

They don't have any intention of blocking an account if you abide by the rules. But they were too serious about bonuses, which were abused, which put your account in that situation. I'm sorry, but I believe they will give some consideration if you explain it to them.

But yes, no matter how you convince the team, if they find it violates the rules, that will be final.
Anyway, you lose nothing in this situation since you don't spend any money out of pocket.

I suggest you reading whole story by Cryptomuster. He did not abuse anything, he has only used his bonus, but they ban him because of some rules he did not even know there were. Btw, they or any other casino wont give any explanation. As usually, their "decision is final" and is 100000% correct. Maybe in 1 of 10000 cases they would bother look deeper and find reason for a ban (and unban).

Here is what they did - give bonus, ban user because they though bonus was given incorrectly. End of story.

[Cointxz]

They don't have any intention of blocking an account if you abide by the rules. But they were too serious about bonuses, which were abused, which put your account in that situation. I'm sorry, but I believe they will give some consideration if you explain it to them.

But yes, no matter how you convince the team, if they find it violates the rules, that will be final.
Anyway, you lose nothing in this situation since you don't spend any money out of pocket.

I suggest you reading whole story by Cryptomuster. He did not abuse anything, he has only used his bonus, but they ban him because of some rules he did not even know there were. Btw, they or any other casino wont give any explanation. As usually, their "decision is final" and is 100000% correct. Maybe in 1 of 10000 cases they would bother look deeper and find reason for a ban (and unban).

Here is what they did - give bonus, ban user because they though bonus was given incorrectly. End of story.

With the terms brought up by the support I agree that they are using this as way to avoid paying bonus that successfully being wagered.

There’s also a possibility that Cryptmuster does something prior to this specific bonus claim. How many times he claim bonus without doing a deposit? Some casino unfairly exclude user on any type of promotion if the account is just being use when bonus is active without doing deposits. They consider it as bonus abused.

Some user even excluded on tournament by just winning frequently on the tournament by playing low house edge games. It’s unfair but it hard to fight against that kind of ToS.

[Sanitough]

Some user even excluded on tournament by just winning frequently on the tournament by playing low house edge games. It’s unfair but it hard to fight against that kind of ToS.

They’re the ones in control of the rules, and they can change them anytime. They can limit players or even block accounts if someone keeps winning, that’s just how they protect their business, and that part is normal.

But before it gets to that point, everything should be settled properly first. We also don’t always know if a user is telling the full story.
A reputable casino wouldn’t usually make a decision that would damage its image for no reason.

As usually, their "decision is final" and is 100000% correct. Maybe in 1 of 10000 cases they would bother look deeper and find reason for a ban (and unban).

I can agree with this. I’ve experienced the same thing with other casinos.

In the end, I just moved on and accepted the reality that they set the rules and we’re the ones expected to follow them.
There’s really no point fighting it.

[Synchronice]

For me, it’s simple logic:

gambler → payment processor (success) → BC.Game
gambler → payment processor (failed) → payment processor issue

If the transaction never reaches the casino, then responsibility shouldn’t be forced on them. That’s where people need to separate an actual scam from a payment system problem.

and who gives the gambler the payment processor info to send the money to?
you do realize your logic is kinda flawed, right? because it's more like:

gambler → bc.game → deposit → third party merchant who received the payment on behalf of bc.game → success → bc.game balance
gambler → bc.game → deposit → scam third party merchant or bank account getting frozen for gambling → fail → gambler money gone

the responsibility for this mess is on bc.game and the third party merchant they choose to work with, knowing that gambling is banned in india and all the problems that come with that.

We might have different interpretations on this, and you could be right while I might be wrong, but my view is based on my own experience and observation. The issue usually starts because gambling is illegal in some countries and people still choose to gamble anyway, so it’s possible the payment processor already ran into a problem and the casino only became aware of it later. Maybe they should’ve disabled it earlier, but at the same time the gamblers aren’t completely innocent either since they know what they’re doing also goes against the rules. So in the end, it’s really a two-sided situation.

If payment processor has the problem, then casino should investigate it and if it happens regularly, they should cut such a payment processor and partner with a new, better one who will handle transactions successfully.
If gambling is restricted in someone's country, then casino shouldn't allow them to register. The only exception can be when someone uses a VPN. In such case, casino can't do anything but if such an user tries to deposit a fiat, then payment processor should refuse his card because it's from a restricted country.

[tbct_mt2]

If gambling is restricted in someone's country, then casino shouldn't allow them to register. The only exception can be when someone uses a VPN. In such case, casino can't do anything but if such an user tries to deposit a fiat, then payment processor should refuse his card because it's from a restricted country.

It does not happen like this with most casinos and centralized exchanges too. They need users, they need money for their business and where is demand, there will be supply for that. People who are living in countries where gambling is illegal still want to bet and casinos allow them to join their platforms. With users, they must be reponsible for their legal issues likely happen with them in their nations with governments but it's not what casinos care about.

They usually only take a legality of gambling in nation into severe consideration if that nation belong to a sanction list of the USA, Europe and something similar. They must obey to regulations in big nations in order to avoid legal problems for their casinos, but with small nations that are not in OFAC list, no company will care about that. It's reason for existence of mirror links.

[boyptc]

There’s also a possibility that Cryptmuster does something prior to this specific bonus claim. How many times he claim bonus without doing a deposit? Some casino unfairly exclude user on any type of promotion if the account is just being use when bonus is active without doing deposits. They consider it as bonus abused.

Some user even excluded on tournament by just winning frequently on the tournament by playing low house edge games. It’s unfair but it hard to fight against that kind of ToS.

Yeah, I think if it's done for several times and there's no deposit done, they'd really flag that.

I think if I was given a bonus, I know this kind of rule for some casinos and that's why I'd follow it up with a couple of tens to deposit.

Like an unwritten rule and if you know you know, but if you don't, you'll be surprised by their decision because they don't disclose it.

[Bitcoin Smith]

~
If gambling is restricted in someone's country, then casino shouldn't allow them to register. The only exception can be when someone uses a VPN. In such case, casino can't do anything but if such an user tries to deposit a fiat, then payment processor should refuse his card because it's from a restricted country.

This is kind of grey area, currently Indian government banned any kind of online gambling but still most crypto casinos allows the Indian users because the market is too big to ignore just like that and already gambling service providers appealed this decision about government and we might see some changes in the future but as of now there is no changes yet.

Casino is ready to lose 30-40% of their users just over night?

[iv4n]

~
If gambling is restricted in someone's country, then casino shouldn't allow them to register. The only exception can be when someone uses a VPN. In such case, casino can't do anything but if such an user tries to deposit a fiat, then payment processor should refuse his card because it's from a restricted country.

This is kind of grey area, currently Indian government banned any kind of online gambling but still most crypto casinos allows the Indian users because the market is too big to ignore just like that and already gambling service providers appealed this decision about government and we might see some changes in the future but as of now there is no changes yet.

Casino is ready to lose 30-40% of their users just over night?

It's not a gray area. Casinos have their list of restricted countries, and if your country is on the list, you shouldn't be able to register. And there is a clause, "it's your responsibility to follow local laws". Classic legal shield... they allow deposits and withdrawals, but if local authorities catch you, the casino is not liable. All legal consequences fall on the player.

[tbct_mt2]

It's not a gray area. Casinos have their list of restricted countries, and if your country is on the list, you shouldn't be able to register. And there is a clause, "it's your responsibility to follow local laws". Classic legal shield... they allow deposits and withdrawals, but if local authorities catch you, the casino is not liable. All legal consequences fall on the player.

Mirror sites are for hiding from goverments and regulations in different nations and this technical approach is quite popular in gambling. Companies in this industry know that governments can not quickly know about all new mirror sites from gambling companies. It takes time to know about these sites and take action like restricting access to such sites in their countries. In the meantime, people can access and use these sites if the gambling company does not set up restrictions against users.

Users who are from countries with gambling illegality will be responsible for their gambling activities with their national governments, casinos won't be responsible for that.

[Odusko]

It's clear the casino interprets this however they see fit...
And as I understand it, they don’t need players who can wager and withdraw winnings! 

They don't have any intention of blocking an account if you abide by the rules. But they were too serious about bonuses, which were abused, which put your account in that situation. I'm sorry, but I believe they will give some consideration if you explain it to them.

But yes, no matter how you convince the team, if they find it violates the rules, that will be final.
Anyway, you lose nothing in this situation since you don't spend any money out of pocket.

If the account is closed based on violation of the bcgame rules, like bonus abuse or whatever abuse that the team have flagged your account for, is very important to Note that such cases are not revisited once the security team have made the decision to close the account, there is no reopening.