BC.GAME - CASINO-SPORTBOOK, OFFICIAL SPONSOR LEICESTER CITY!

[Synchronice]

For me, it’s simple logic:

gambler → payment processor (success) → BC.Game
gambler → payment processor (failed) → payment processor issue

If the transaction never reaches the casino, then responsibility shouldn’t be forced on them. That’s where people need to separate an actual scam from a payment system problem.

and who gives the gambler the payment processor info to send the money to?
you do realize your logic is kinda flawed, right? because it's more like:

gambler → bc.game → deposit → third party merchant who received the payment on behalf of bc.game → success → bc.game balance
gambler → bc.game → deposit → scam third party merchant or bank account getting frozen for gambling → fail → gambler money gone

the responsibility for this mess is on bc.game and the third party merchant they choose to work with, knowing that gambling is banned in india and all the problems that come with that.

We might have different interpretations on this, and you could be right while I might be wrong, but my view is based on my own experience and observation. The issue usually starts because gambling is illegal in some countries and people still choose to gamble anyway, so it’s possible the payment processor already ran into a problem and the casino only became aware of it later. Maybe they should’ve disabled it earlier, but at the same time the gamblers aren’t completely innocent either since they know what they’re doing also goes against the rules. So in the end, it’s really a two-sided situation.

If payment processor has the problem, then casino should investigate it and if it happens regularly, they should cut such a payment processor and partner with a new, better one who will handle transactions successfully.
If gambling is restricted in someone's country, then casino shouldn't allow them to register. The only exception can be when someone uses a VPN. In such case, casino can't do anything but if such an user tries to deposit a fiat, then payment processor should refuse his card because it's from a restricted country.

[tbct_mt2]

If gambling is restricted in someone's country, then casino shouldn't allow them to register. The only exception can be when someone uses a VPN. In such case, casino can't do anything but if such an user tries to deposit a fiat, then payment processor should refuse his card because it's from a restricted country.

It does not happen like this with most casinos and centralized exchanges too. They need users, they need money for their business and where is demand, there will be supply for that. People who are living in countries where gambling is illegal still want to bet and casinos allow them to join their platforms. With users, they must be reponsible for their legal issues likely happen with them in their nations with governments but it's not what casinos care about.

They usually only take a legality of gambling in nation into severe consideration if that nation belong to a sanction list of the USA, Europe and something similar. They must obey to regulations in big nations in order to avoid legal problems for their casinos, but with small nations that are not in OFAC list, no company will care about that. It's reason for existence of mirror links.

[boyptc]

There’s also a possibility that Cryptmuster does something prior to this specific bonus claim. How many times he claim bonus without doing a deposit? Some casino unfairly exclude user on any type of promotion if the account is just being use when bonus is active without doing deposits. They consider it as bonus abused.

Some user even excluded on tournament by just winning frequently on the tournament by playing low house edge games. It’s unfair but it hard to fight against that kind of ToS.

Yeah, I think if it's done for several times and there's no deposit done, they'd really flag that.

I think if I was given a bonus, I know this kind of rule for some casinos and that's why I'd follow it up with a couple of tens to deposit.

Like an unwritten rule and if you know you know, but if you don't, you'll be surprised by their decision because they don't disclose it.

[Bitcoin Smith]

~
If gambling is restricted in someone's country, then casino shouldn't allow them to register. The only exception can be when someone uses a VPN. In such case, casino can't do anything but if such an user tries to deposit a fiat, then payment processor should refuse his card because it's from a restricted country.

This is kind of grey area, currently Indian government banned any kind of online gambling but still most crypto casinos allows the Indian users because the market is too big to ignore just like that and already gambling service providers appealed this decision about government and we might see some changes in the future but as of now there is no changes yet.

Casino is ready to lose 30-40% of their users just over night?

[iv4n]

~
If gambling is restricted in someone's country, then casino shouldn't allow them to register. The only exception can be when someone uses a VPN. In such case, casino can't do anything but if such an user tries to deposit a fiat, then payment processor should refuse his card because it's from a restricted country.

This is kind of grey area, currently Indian government banned any kind of online gambling but still most crypto casinos allows the Indian users because the market is too big to ignore just like that and already gambling service providers appealed this decision about government and we might see some changes in the future but as of now there is no changes yet.

Casino is ready to lose 30-40% of their users just over night?

It's not a gray area. Casinos have their list of restricted countries, and if your country is on the list, you shouldn't be able to register. And there is a clause, "it's your responsibility to follow local laws". Classic legal shield... they allow deposits and withdrawals, but if local authorities catch you, the casino is not liable. All legal consequences fall on the player.

[tbct_mt2]

It's not a gray area. Casinos have their list of restricted countries, and if your country is on the list, you shouldn't be able to register. And there is a clause, "it's your responsibility to follow local laws". Classic legal shield... they allow deposits and withdrawals, but if local authorities catch you, the casino is not liable. All legal consequences fall on the player.

Mirror sites are for hiding from goverments and regulations in different nations and this technical approach is quite popular in gambling. Companies in this industry know that governments can not quickly know about all new mirror sites from gambling companies. It takes time to know about these sites and take action like restricting access to such sites in their countries. In the meantime, people can access and use these sites if the gambling company does not set up restrictions against users.

Users who are from countries with gambling illegality will be responsible for their gambling activities with their national governments, casinos won't be responsible for that.

[Odusko]

It's clear the casino interprets this however they see fit...
And as I understand it, they don’t need players who can wager and withdraw winnings! 

They don't have any intention of blocking an account if you abide by the rules. But they were too serious about bonuses, which were abused, which put your account in that situation. I'm sorry, but I believe they will give some consideration if you explain it to them.

But yes, no matter how you convince the team, if they find it violates the rules, that will be final.
Anyway, you lose nothing in this situation since you don't spend any money out of pocket.

If the account is closed based on violation of the bcgame rules, like bonus abuse or whatever abuse that the team have flagged your account for, is very important to Note that such cases are not revisited once the security team have made the decision to close the account, there is no reopening.

[TopTort777]

I wish they would clarify what is "bonus abuse" Because I can think only about multi accounting, and I doubt that Cryptmuster was so naive to do that or in such need of money to abuse that way. I like how casino hide everything about word abuse and ToS. They can use "you abused, decision if final, we dont need to clarify anything" to twist any case in their favor and use that as an universal tool to get rid of a gambler

[Cryptmuster]

Didn't they define the bonus abuse in your case? Determined solely by bc.game gives them the ability to decide what's abuse and what isn't but didn't they explain the reason? When they say that you abused it, they should specify why they decided that your actions were abuse. Otherwise, it's not a fair deal from them.

Yeah man, it’s insanely unfair. No, they didn’t give any explanations at all. I waited a long time for a reply to my email, and eventually I received a response saying that my account had been blocked, that the matter was no longer subject to review, that the account would not be unblocked, and that the reason for the ban was clause 15.1. That was the entirety of their explanation.

Only from talking to other players have I been able to understand what the possible reason might be. But there were no specific explanations from the casino’s support, and I don’t think there will be any. I sent them a follow-up email, but there’s still no response, it’s already been several days, and I don’t think there will be one.

They don't have any intention of blocking an account if you abide by the rules. But they were too serious about bonuses, which were abused, which put your account in that situation. I'm sorry, but I believe they will give some consideration if you explain it to them.

But yes, no matter how you convince the team, if they find it violates the rules, that will be final.
Anyway, you lose nothing in this situation since you don't spend any money out of pocket.

Believe me, I've explained this repeatedly, but it's no use.

I already said, it's not about the money, but about fixing this bug, because there was no abuse. I simply received the bonus, wagered it and wanted to withdraw my winnings. I've done this multiple times at different casinos, and only BC.Game banned me for it. Of course, I deposited and continue to deposit my own money at some of them, so the conditions sometimes vary, but there were also some where I wagered and withdrew without any deposits, so the problem lies in their algorithms.

[Beparanf]

I wish they would clarify what is "bonus abuse" Because I can think only about multi accounting, and I doubt that Cryptmuster was so naive to do that or in such need of money to abuse that way. I like how casino hide everything about word abuse and ToS. They can use "you abused, decision if final, we dont need to clarify anything" to twist any case in their favor and use that as an universal tool to get rid of a gambler

They can use different reason as way to categorize as “bonus abuse” since they have the right to change the bonus ToS so it’s not only limited to multiple account. A simple earning profit through bonus can be use as reason for user to be excluded on bonus if he is not losing money in the casino.

I become excluded on bonus promotion of one of the popular casino in the forum by just availing the bonus consecutively and winning from that double the odds promotion a lot of times.

[Zwei]

I wish they would clarify what is "bonus abuse" Because I can think only about multi accounting, and I doubt that Cryptmuster was so naive to do that or in such need of money to abuse that way. I like how casino hide everything about word abuse and ToS. They can use "you abused, decision if final, we dont need to clarify anything" to twist any case in their favor and use that as an universal tool to get rid of a gambler

what's crazy about Cryptmuster case is that if bc.game thinks this was "bonus abuse", they should ban themselves, since they are the ones who gave the bonus as a prize in the first place. them saying it's bonus abuse is so stupid, because clearly it's not.

you join a contest on the forum, you win, you claim the bonus code and finish the wager, you ask for a withdrawal.
bc.game: no no, that's bonus abuse, you banned, decision is final, bye.

seriously, wtf.

fixing this bug

it's not a bug, it's a feature.

[Bitcoin Smith]

~
It's not a gray area. Casinos have their list of restricted countries, and if your country is on the list, you shouldn't be able to register. And there is a clause, "it's your responsibility to follow local laws". Classic legal shield... they allow deposits and withdrawals, but if local authorities catch you, the casino is not liable. All legal consequences fall on the player.

Well, India says all online gambling activity is banned for the last few months but BC and most other casinos haven't included the country in their list of banned/restricted ones so if a user read ToS and didn't find the name will go on and play there. Yes, casinos mentioned you should not gamble if your laws says gambling is banned but the same casino also have mirror link specific for that country and fiat payment modes accepted means they still allow player from India to gamble there right?

[BlackBaron]

I wish they would clarify what is "bonus abuse" Because I can think only about multi accounting, and I doubt that Cryptmuster was so naive to do that or in such need of money to abuse that way. I like how casino hide everything about word abuse and ToS. They can use "you abused, decision if final, we dont need to clarify anything" to twist any case in their favor and use that as an universal tool to get rid of a gambler

They can use different reason as way to categorize as “bonus abuse” since they have the right to change the bonus ToS so it’s not only limited to multiple account. A simple earning profit through bonus can be use as reason for user to be excluded on bonus if he is not losing money in the casino.

I become excluded on bonus promotion of one of the popular casino in the forum by just availing the bonus consecutively and winning from that double the odds promotion a lot of times.

I have never had a problem with bonuses. But casinos do have requirements for bonuses that can be given. In your case I don't think it makes sense for you to be excluded from the promotion just because you won many times, because when they promote bonuses, then all users can definitely participate as long as they can meet the terms and conditions. And if the user can get a win even that many times they must still be professional to pay and also not cross out the user's name to re-enter the bonus promotion in the future.

But if they have a condition about limiting the number of times users can join the promotion, then it might make sense. But I rarely hear about that.

[khiholangkang]

~
It's not a gray area. Casinos have their list of restricted countries, and if your country is on the list, you shouldn't be able to register. And there is a clause, "it's your responsibility to follow local laws". Classic legal shield... they allow deposits and withdrawals, but if local authorities catch you, the casino is not liable. All legal consequences fall on the player.

Well, India says all online gambling activity is banned for the last few months but BC and most other casinos haven't included the country in their list of banned/restricted ones so if a user read ToS and didn't find the name will go on and play there. Yes, casinos mentioned you should not gamble if your laws says gambling is banned but the same casino also have mirror link specific for that country and fiat payment modes accepted means they still allow player from India to gamble there right?

If only your country prohibits it then you can still access the casino, but if the casino has banned your country then you cannot play there, the case in India is the same as in my country, in my country gambling is prohibited but we can still access the casino in other ways even though the government has banned the main domain, mirroring can be a solution or also using a VPN, so don't be afraid as long as the casino does not blacklist our country for their customers, of course it is still allowed if the case is like that especially if special mirroring has been provided so that it is not detected by the government.

[Kavelj22]

~
It's not a gray area. Casinos have their list of restricted countries, and if your country is on the list, you shouldn't be able to register. And there is a clause, "it's your responsibility to follow local laws". Classic legal shield... they allow deposits and withdrawals, but if local authorities catch you, the casino is not liable. All legal consequences fall on the player.

Well, India says all online gambling activity is banned for the last few months but BC and most other casinos haven't included the country in their list of banned/restricted ones so if a user read ToS and didn't find the name will go on and play there. Yes, casinos mentioned you should not gamble if your laws says gambling is banned but the same casino also have mirror link specific for that country and fiat payment modes accepted means they still allow player from India to gamble there right?

If only your country prohibits it then you can still access the casino, but if the casino has banned your country then you cannot play there, the case in India is the same as in my country, in my country gambling is prohibited but we can still access the casino in other ways even though the government has banned the main domain, mirroring can be a solution or also using a VPN, so don't be afraid as long as the casino does not blacklist our country for their customers, of course it is still allowed if the case is like that especially if special mirroring has been provided so that it is not detected by the government.

I would definetly agree with you as we talk about major gambling platforms in the market. But with some platforms, and for some valid reasons, it is better not to use them if your country bans major gambling activities. Even if your country is not in their restricted list, they can use the local laws in your country as a pretext to block your funds or restrict your activities at some levels. They will simply say that your country announced the gambling ban recently that we didn't yet update our restriction list. And if they have a poor support like the one with bcgame, you might spend a lifetime trying to convince them that it wasn't ever your fault. I think it's better to avoid using casinos with bad support when your country doesn't support your activity.

[logfiles]

This is kind of grey area, currently Indian government banned any kind of online gambling but still most crypto casinos allows the Indian users because the market is too big to ignore just like that and already gambling service providers appealed this decision about government and we might see some changes in the future but as of now there is no changes yet.

Casino is ready to lose 30-40% of their users just over night?

Just so you know, Most countries don't entertain online gambling in general because they feel like the platforms offering such services are out of their grip (not regulated). But some countries are not as strict as others.
So what the casinos do is allow residents of countries that are not yet so strict on gambling rules to sign up and play, while those from very strict countries won't be let in.

[Mahiyammahi]

Al hilal was in good touch recently, but yesterday their match just result in a draw 😢. Didn't saw the full match fell asleep. Recently Saudi Pro League is performing well. Which lead them qualified in Fifa 2026 WC.
What's your top pic on Saudi Pro League?

Waiting for next nba matches to smash it 😁.

[topbitcoin]

This is kind of grey area, currently Indian government banned any kind of online gambling but still most crypto casinos allows the Indian users because the market is too big to ignore just like that and already gambling service providers appealed this decision about government and we might see some changes in the future but as of now there is no changes yet.

Casino is ready to lose 30-40% of their users just over night?

Just so you know, Most countries don't entertain online gambling in general because they feel like the platforms offering such services are out of their grip (not regulated). But some countries are not as strict as others.
So what the casinos do is allow residents of countries that are not yet so strict on gambling rules to sign up and play, while those from very strict countries won't be let in.

This happened to my country. Until now gambling is still illegal in my country because this will go against the religion and culture that we have so that gambling becomes illegal and for some platforms it has even been tightened because for X as one that is widely accessed even for BC.Game accounts it has been limited in my country.
But even so there are loopholes and in terms of stipulations sometimes not as strict as other countries because until now even though gambling is illegal but some sites are still very easy for me to open now and it is a sign that even though my country makes gambling illegal but as long as it can still be accessed it means that there are still loopholes or maybe the policy on illegality is not too strict.

[TopTort777]

decision is final, bye.

That is the most annoying part of any casino. They never give opportunity to explain or say final words. Even if they are wrong, its "decision is final, bye" Even in court they give free lawyer when you are accused.

Under "abuse" when needed to get rid of a gambler, they consider everything that isnt in their favor (I am speaking in general, not about bc.game). I think people turn furious when they hear "you are violated rules" and nothing more. What rules? Which one? Then you sit and guess what you might have done not right

[shield132]

Didn't they define the bonus abuse in your case? Determined solely by bc.game gives them the ability to decide what's abuse and what isn't but didn't they explain the reason? When they say that you abused it, they should specify why they decided that your actions were abuse. Otherwise, it's not a fair deal from them.

Yeah man, it’s insanely unfair. No, they didn’t give any explanations at all. I waited a long time for a reply to my email, and eventually I received a response saying that my account had been blocked, that the matter was no longer subject to review, that the account would not be unblocked, and that the reason for the ban was clause 15.1. That was the entirety of their explanation.

Only from talking to other players have I been able to understand what the possible reason might be. But there were no specific explanations from the casino’s support, and I don’t think there will be any. I sent them a follow-up email, but there’s still no response, it’s already been several days, and I don’t think there will be one.

I hate when people get blocked and the matter is no longer subject to review. I hate this because mistakes are made regularly. Casinos often struggle with finding good AML officers. What happened to you, shouldn't vanish. I hope your post will gain more attention because they either have to explain why they blocked you, what you abused exactly or they should review the matter and unlock you.

you join a contest on the forum, you win, you claim the bonus code and finish the wager, you ask for a withdrawal.
bc.game: no no, that's bonus abuse, you banned, decision is final, bye.

Bonus abuse is definitely a thing in online casinos but to my mind, they have to explain how exactly he abused the bonus. Without explanation, blocking him is not fair.