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Wirex
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May 10, 2016, 07:28:55 AM |
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Your security is very important for us and we put a lot of efforts to ensure that your funds are safe.
In order to prevent any fraudulent activities, we are imposing a three-day hold for bitcoins when you buy bitcoins through e-coin.io.
We are confident that this is a temporarily measure to be withdrawn once our extensive risk-mitigating policy and measures are in place.
We are sorry for the inconvenience.
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Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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There are several different types of Bitcoin clients. The most secure are full nodes like Bitcoin Core, which will follow the rules of the network no matter what miners do. Even if every miner decided to create 1000 bitcoins per block, full nodes would stick to the rules and reject those blocks.
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Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction.
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Balle1912
Member
 Offline
Activity: 108
Merit: 10
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May 10, 2016, 08:08:09 AM |
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We are confident that this is a temporarily measure to be withdrawn once our extensive risk-mitigating policy and measures are in place.
Any update as to when that will be? |
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gosha@e-coin (OP)
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May 10, 2016, 12:04:41 PM |
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does it even work?
I guess we will have to wait for someone to try it out. Just to be clear, this is the same as buying a prepaid card right? Yeah it is pretty much a card that you can top up, so a top up card. A debit card uses one of your bank accounts so you don't really have to top it up as you can just tell your employer to put your salary straight into that card. you still do have to top up any debit card - whether it is done by yourself or your employer. Technically speaking, nothing stops you from telling your employer to transfer your salary to a Wirex/E-Coin card. Your employer may not want or be able to do so for whatever reason (bank in another country, etc), but that's a different story |
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Prothius187
Newbie
Offline
Activity: 13
Merit: 0
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May 11, 2016, 08:53:25 AM |
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does it even work?
I guess we will have to wait for someone to try it out. Just to be clear, this is the same as buying a prepaid card right? Yeah it is pretty much a card that you can top up, so a top up card. A debit card uses one of your bank accounts so you don't really have to top it up as you can just tell your employer to put your salary straight into that card. you still do have to top up any debit card - whether it is done by yourself or your employer. Technically speaking, nothing stops you from telling your employer to transfer your salary to a Wirex/E-Coin card. Your employer may not want or be able to do so for whatever reason (bank in another country, etc), but that's a different story I'm also having problems right now. I made a deposit to my e-coin account. Got the 6 confirmations hours of ago, and sent in 3 messages to get support from their support on what happened to the deposit. Are there still problems with this service? Luckily I only sent enough to get their card, but it's weird to hear nothing back and see nothing not even 'pending' on my account. |
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gosha@e-coin (OP)
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May 11, 2016, 08:55:49 AM |
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does it even work?
I guess we will have to wait for someone to try it out. Just to be clear, this is the same as buying a prepaid card right? Yeah it is pretty much a card that you can top up, so a top up card. A debit card uses one of your bank accounts so you don't really have to top it up as you can just tell your employer to put your salary straight into that card. you still do have to top up any debit card - whether it is done by yourself or your employer. Technically speaking, nothing stops you from telling your employer to transfer your salary to a Wirex/E-Coin card. Your employer may not want or be able to do so for whatever reason (bank in another country, etc), but that's a different story I'm also having problems right now. I made a deposit to my e-coin account. Got the 6 confirmations hours of ago, and sent in 3 messages to get support from their support on what happened to the deposit. Are there still problems with this service? Luckily I only sent enough to get their card, but it's weird to hear nothing back and see nothing not even 'pending' on my account. how long did you not have the reply from support for? Is it 3 messages over the course of 5 minutes, or have you actually had to wait long? |
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Prothius187
Newbie
Offline
Activity: 13
Merit: 0
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May 11, 2016, 09:00:07 AM |
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does it even work?
I guess we will have to wait for someone to try it out. Just to be clear, this is the same as buying a prepaid card right? Yeah it is pretty much a card that you can top up, so a top up card. A debit card uses one of your bank accounts so you don't really have to top it up as you can just tell your employer to put your salary straight into that card. you still do have to top up any debit card - whether it is done by yourself or your employer. Technically speaking, nothing stops you from telling your employer to transfer your salary to a Wirex/E-Coin card. Your employer may not want or be able to do so for whatever reason (bank in another country, etc), but that's a different story I'm also having problems right now. I made a deposit to my e-coin account. Got the 6 confirmations hours of ago, and sent in 3 messages to get support from their support on what happened to the deposit. Are there still problems with this service? Luckily I only sent enough to get their card, but it's weird to hear nothing back and see nothing not even 'pending' on my account. how long did you not have the reply from support for? Is it 3 messages over the course of 5 minutes, or have you actually had to wait long? It's been literally 4.5 hours since the deposit and over 2 hours since the first request for help. |
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gosha@e-coin (OP)
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May 11, 2016, 09:04:21 AM |
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does it even work?
I guess we will have to wait for someone to try it out. Just to be clear, this is the same as buying a prepaid card right? Yeah it is pretty much a card that you can top up, so a top up card. A debit card uses one of your bank accounts so you don't really have to top it up as you can just tell your employer to put your salary straight into that card. you still do have to top up any debit card - whether it is done by yourself or your employer. Technically speaking, nothing stops you from telling your employer to transfer your salary to a Wirex/E-Coin card. Your employer may not want or be able to do so for whatever reason (bank in another country, etc), but that's a different story I'm also having problems right now. I made a deposit to my e-coin account. Got the 6 confirmations hours of ago, and sent in 3 messages to get support from their support on what happened to the deposit. Are there still problems with this service? Luckily I only sent enough to get their card, but it's weird to hear nothing back and see nothing not even 'pending' on my account. how long did you not have the reply from support for? Is it 3 messages over the course of 5 minutes, or have you actually had to wait long? It's been literally 4.5 hours since the deposit and over 2 hours since the first request for help. ok, thanks. We are currently experiencing quite an inflow of support requests, so, waiting times may be a bit longer than usual. However, response time is well below industry average of 6-7 hours. can you send your e-mail here or in PM so that I make sure your issue is addressed? |
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vodaljepa
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May 11, 2016, 03:32:20 PM |
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I still have not been able to withdraw 0.025BTC and support is being useless
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ArafaA
Member
Offline
Activity: 84
Merit: 10
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May 11, 2016, 03:39:00 PM |
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what the relation between www.e-coin.io and wirx app? Because they ask me about e-coin account when registered |
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Lasergun
Legendary
Offline
Activity: 1153
Merit: 1174
https://t.me/laser9un
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May 11, 2016, 03:49:21 PM |
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what the relation between www.e-coin.io and wirx app? Because they ask me about e-coin account when registered I think you mean Wirex: E-Coin is rebranding to Wirex. E-Coin cards will not be effected in any way. Read more about Wirex at our site https://wirexapp.com/ |
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reb0rn21
Legendary
Offline
Activity: 1897
Merit: 1024
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May 11, 2016, 09:12:29 PM |
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can anyone see atm euro/BTC buy/sell rate
is there plan to have other methods of funding like direct link with some major exchange (BTC-e code etc..)
is there future plan for personal debit card be linked for withdrawal also?
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coinzat
Sr. Member
Offline
Activity: 434
Merit: 250
Young but I'm not that bold
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May 11, 2016, 09:15:45 PM |
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is there any plan to change the minimum amount ($10) to load the card ?
some of your competitors have lower minimum. I hope you put this in consideration
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seantseng2000
Newbie
Offline
Activity: 6
Merit: 0
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May 12, 2016, 01:49:51 AM |
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I'm also having problems right now. I made a deposit to my e-coin account. Got the 6 confirmations hours of ago, and sent in 3 messages to get support from their support on what happened to the deposit. Are there still problems with this service? Luckily I only sent enough to get their card, but it's weird to hear nothing back and see nothing not even 'pending' on my account.
I have same problem too. Deposit didnt show up on my account even confirmations are complete. Sent support ticket yesterday and theres no response. |
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Wirex
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May 12, 2016, 10:21:43 AM |
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Some E-Coin/Wirex app users have experienced recent issues. If you have deposited bitcoin to your account and your balance did not display properly please email support@e-coin.io and they will assist you and resolve your issue. Support may take up to 2 days, so please be patient with us. We will respond to all support requests. We do apologise for recent issues and promise once the rebranding is completed Wirex will return to being the best service in bitcoin. https://blog.e-coin.io/we-would-like-to-apologize-for-recent-issues-5a181ee6d8#.k3wxf4cu3 |
Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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vodaljepa
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May 12, 2016, 10:26:12 AM |
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Some E-Coin/Wirex app users have experienced recent issues. If you have deposited bitcoin to your account and your balance did not display properly please email support@e-coin.io and they will assist you and resolve your issue. Support may take up to 2 days, so please be patient with us. We will respond to all support requests. We do apologise for recent issues and promise once the rebranding is completed Wirex will return to being the best service in bitcoin. https://blog.e-coin.io/we-would-like-to-apologize-for-recent-issues-5a181ee6d8#.k3wxf4cu3You guys are having a lot of issues right now |
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jonabay8
Newbie
Offline
Activity: 20
Merit: 0
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May 12, 2016, 03:44:35 PM |
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They always have issues. Using them only because I can buy btc with my debit card fund. They are useless without it. Again "Timeout by sending message CreateTransactionMsg to"
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vodaljepa
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May 12, 2016, 04:26:18 PM |
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They always have issues. Using them only because I can buy btc with my debit card fund. They are useless without it. Again "Timeout by sending message CreateTransactionMsg to"
I am also getting the same message pretty much every time I try |
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gosha@e-coin (OP)
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May 13, 2016, 09:34:16 AM |
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we have deployed a major upgrade to the platform (yesterday) which should reduce the number of technical issues.
Please, keep us posted on whether you see improvements or still have issues. It may take some time to address all the currently pending ones
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Balle1912
Member
Offline
Activity: 108
Merit: 10
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May 13, 2016, 10:02:35 AM
Last edit: May 13, 2016, 01:22:00 PM by Balle1912 |
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I am not getting the confirmation email to withdraw btc, happening since yesterday. Just me?
Edit: working now
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Prothius187
Newbie
Offline
Activity: 13
Merit: 0
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May 13, 2016, 11:51:12 AM |
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I'm also having problems right now. I made a deposit to my e-coin account. Got the 6 confirmations hours of ago, and sent in 3 messages to get support from their support on what happened to the deposit. Are there still problems with this service? Luckily I only sent enough to get their card, but it's weird to hear nothing back and see nothing not even 'pending' on my account.
I have same problem too. Deposit didnt show up on my account even confirmations are complete. Sent support ticket yesterday and theres no response. Their customer service did contact me yesterday and a nice guy named Mikhail took care of the deposit problem. It then was updated in the system. I was worried for a bit, but I was happy to see the deposit finally show up. It takes many hours for them to get back to you, so hang in there and let us know if you got your deposit. I'm also trying to move a small portion of the money out to ensure I can get money back before I throw a large chunk of bitcoins on the card. Currently, there's still issues with the automated system. I was using the "max" button which doesn't seem to work, so I'm contacting them about this. I was contacted today about it, and I'll try again with their suggestion of reducing the amount being sent and see what happens. |
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