Cool mockup.
Just wondering how the live support will work and what kind of support will be offered?
Frank Lefty Rosenthal Signing Out.
Currently these are the following avenues of support:
Our current integrated infrastructure allows us to funnel support contacts to a Central Support Room, regardless of origination. Our Central Support Room is usually staffed with 1-3 members of our Support Group at various times. Support Group members are able to maintain contact to the Central Support Room via desktop and mobile apps. With the exception of the telephone hot-line, support is currently provided ad-hoc, by volunteers that are also part of our DevCore team. To support BitBean World-wide, our Support Group has translation tools available in our Central Support Room, to assist users from non-English speaking countries.
As BitBean grows, the plan is to increase the size of our Support Group and implement a more structured assignment, with specific time periods being assigned, so there is always someone staffing the Central Support Room. Our Support Group will also have access to our own hosted
Mantis Bug Tracker (which is being integrated into our Dev-Ops platform). Our
Live Public Chat will be switching to a new integrated platform, with the new Team Bean Portal coming on-line. So Public Chat will no longer be mingled with Support Chat. Support Chat will only be hosted by our select Support Group members. Another change coming will be a separate Public Support telephone number, with Tier-3 level support. It will be staffed by volunteers in the same manner as our existing number. With the additional number, we'll have a free telephone support option, delivered - best effort. When the new number goes live, our existing number will continue, but be dedicated to Tier-2 and Tier 1 level support for consumers and merchants (pre-paid and handled by paid staff).
The mission for BitBean, is to gain mainstream adoption as a World-wide Digital Currency ("Digital Cash")!. On our way to achieving that goal, we have to take support very serious and be prepared to handle consumer and merchant (business class) issues as they arise. To be a 'PayPal - class' network, we need to do more than provide over 1,300 TPS (Transactions Per Second) -- we need to operate with World-class support too! May not happen overnight..and may be a little bumpy on the way, but that is the Vision!
Bean Core - A World-wide Virtual CompanyCore Developers of BitBean"BitBean, Bitcoin's Big Little Brother -- Fast..Simple..Secure..More Than Digital Cash!"
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