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Author Topic: Official Newbie BitInstant Support Thread (Active Customer Support)  (Read 495956 times)
noname6520
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April 12, 2013, 12:04:32 PM
 #4801

URSAY updates on my 4 btc?
daviddelaurier
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April 12, 2013, 12:06:00 PM
 #4802

Finally got my BTC, but I will never use Bitinstant again. Change your fucking name "bitinstant" to "bit-1week". I lost 25% of my deposite because my order was not processed quickly.

When you are offering a service concerning an exchange, dont fucking lie about processing times! People lose money when you do this.
I promise, I will spread it far and wide that this company should never be trusted. I'm going to paste all my conversations with support on my blog of 50,000+ subscribers.

FUCK YOU BITINSTANT!



I have been waiting for my BTC. Here is my order information:

OrderID: 4decb430-6188-4a76-9c63-64a4414fdac0
EventID: c16b506e-feb1-4ded-a2cd-24363cdface7
DestAccount: 1bZTyBYpSTcTBeNQ6XHmU5TNp6PfSTCJ6
QuoteID: f4ed5f29-c2bc-4be1-b4e7-4b0aa912240a
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365695534.01
APIResponse: {'Transaction_id': u'5166dbb03fa78d08347fc6b4'}
FundsSent: $****.** USD

 Thank you!
btcforall777
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April 12, 2013, 12:37:42 PM
 #4803

they screwed up when they made gox the only option
Cardona916
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April 12, 2013, 12:56:06 PM
 #4804

Its been well over a week and my money is lost in limbo, please help!


Moneygramed to zipzap to bitinstant purchase never made it to Mt Gox. I maxed the purchase at $500 and it has been in limbo for over a week with no responses to my emails. OrderID: 7f3d1931-c206-4c33-af06-0985c0a506f1 QuoteID: 2f15e57f-6aeb-4c56-b9fa-c63b52b21529

I received an email reply instantly sayng the order has been executed, why?  Here it is:

"Hey there,

This is to notify you that your order has been updated, please find the details below:


We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order


OrderID: 7f3d1931-c206-4c33-af06-0985c0a506f1
EventID: a064898d-c7e0-48de-bc62-9679d13631fd
DestAccount: M32344963X
QuoteID: 2f15e57f-6aeb-4c56-b9fa-c63b52b21529
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365003878.91
APIResponse: MTGOX-USD-BA822-KGD32-ZLP94-D65A3
FundsSent: $480.05 USD"
BitcoinBallin
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April 12, 2013, 01:18:46 PM
 #4805

Its been well over a week and my money is lost in limbo, please help!


Moneygramed to zipzap to bitinstant purchase never made it to Mt Gox. I maxed the purchase at $500 and it has been in limbo for over a week with no responses to my emails. OrderID: 7f3d1931-c206-4c33-af06-0985c0a506f1 QuoteID: 2f15e57f-6aeb-4c56-b9fa-c63b52b21529

I received an email reply instantly sayng the order has been executed, why?  Here it is:

"Hey there,

This is to notify you that your order has been updated, please find the details below:


We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order


OrderID: 7f3d1931-c206-4c33-af06-0985c0a506f1
EventID: a064898d-c7e0-48de-bc62-9679d13631fd
DestAccount: M32344963X
QuoteID: 2f15e57f-6aeb-4c56-b9fa-c63b52b21529
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365003878.91
APIResponse: MTGOX-USD-BA822-KGD32-ZLP94-D65A3
FundsSent: $480.05 USD"

That APIResponse is your coupon code.  Chances are somebody already swiped it since you have it up here or it could be invalid anyway since that happens a lot.
nonames456
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April 12, 2013, 01:36:30 PM
 #4806

Just a quick update for you guys, I finally have the BTC I paid for, and it seems to be at the market rate I purchased them at(which sucks, but at least I have the money I paid.) just be patient and it will happen
corvette77
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April 12, 2013, 01:42:29 PM
 #4807

Just a quick update for you guys, I finally have the BTC I paid for, and it seems to be at the market rate I purchased them at(which sucks, but at least I have the money I paid.) just be patient and it will happen

I figured this would happen. Classic Ponzi going on here. I lot of orders are going to get filled today at the price from a couple of days ago. Ponzi or arbitrage call it whatever you want but he all been had. One more name classic white collar by the Mafia.
BitcoinApprentice
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April 12, 2013, 01:52:33 PM
 #4808



I know not to expect massive improvements like that to happen overnight. I do expect my single, small order to be completed over the course of two nights.

People are selling btc all over the place now, you guys can't find 1.5-2 of them for me?

C'mon URSAY, level with me here.  What's the problem?

Come on dude. You're freaking out over 2 days. It's been 2 weeks for me. $400.    $85/btc when I placed my order...

I'll be honest with you; I don't care about your order.

I'm here complaining at the level I am because I don't want to be like you 2 weeks from now with now btc. In situations like this, the longer you wait, the more fucked you are.

The squeaky wheel gets the grease, and I plan on flooding EVERYBODY at bitinstant with complaints until I get what I paid for. If you were smart, you'd do the same so you don't have to wait another 2 weeks.

I said this in a lighthearted , roll my eyes sarcastic way. But for what it's worth I already spent 2 weeks being a squeaky wheel and demanding answers and making threats. All it got me was ignored.

That's what I've been noticing happens to most folks, squeaky or not.
BitcoinApprentice
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April 12, 2013, 02:14:29 PM
 #4809

Day #9 for me from a 4-3-13 transaction date. NO, I'm not asking for status since I don't want to hinder the very speedy resolution process. I AM GIVING STATUS.  9 Days fighting and tracking an idiotic support non-system. Yep, I might actually earn minimum wage seeking MY money.

It's time for the Friday Special Surprise. Does that mean delivery? -- With 10 bonus btc thrown in?


 Sad   Angry   Huh   Angry   Sad    Huh    Undecided   Sad   Angry   Huh   Angry   Sad    Huh    Undecided   Sad   Angry   Huh   Angry   Sad    Huh    Undecided

 Roll Eyes
corvette77
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April 12, 2013, 02:35:34 PM
 #4810

My favorite  Roll Eyes Roll Eyes Roll Eyes Roll Eyes Cheesy Cheesy Cheesy Cheesy Cheesy Cheesy Cheesy


 SECURE

Mt.Gox is protected by Prolexic and certified by VeriSign, which means all communications with our servers are encrypted with SSL technology.

 RELIABLE

We're always on. Buy and sell Bitcoin 24/7/365 with the world's most sophisticated trading platform.

EASY

Buying and selling Bitcoin doesn't have to be complicated! Get trading in a few simple steps.


 GLOBAL

The only multi-currency Bitcoin trading platform where you can trade with the entire world in your local currency.
embryonic
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April 12, 2013, 02:41:37 PM
 #4811

Also on day 9 waiting for resolution. 

I was on the 4/8 list and would appreciate a status update.  I sent a PM like requested by URSAY but didn't get a response.  Please update me/acknowledge that my case is being attended to.

2822673e-81dd-4028-8510-4e5fad1b54eb

Thanks
piranha
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April 12, 2013, 02:53:20 PM
Last edit: April 17, 2013, 02:53:11 AM by piranha
 #4812

Seems I'm Having a problem with 2 orders right now..
I've never had my orders take more than a few minutes..

-----------------------------------------------------------

----------------------------------------------------------------------------
tacobell
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April 12, 2013, 02:54:54 PM
 #4813

hey ursay, are normal transaction clearing this morning.i wanted to go make a deposit but dont wana lose it in the filter and have to wait a week to get it.
corvette77
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April 12, 2013, 03:11:01 PM
 #4814

Buyer Beware

Bitcoin bubble may have burst

The price of Bitcoins has plunged more than 75% in the past two days, sparking a rush of activity that overwhelmed trading platforms and suggested the bubble in the virtual currency has burst.
Bitcoins were down to $61.11 as of 9 a.m. ET Friday. Prices reached as high as $266 per Bitcoin around 7:30 a.m. ET Wednesday. But the price started to fall through the rest of day and Thursday morning.
At about 10 a.m. ET Thursday, trading was halted on Mt.Gox, a Japan-based exchange that claims to handle 80% of Bitcoin trade worldwide. The price at that time was already at about $123, down more than 50% from the peak.
Mt.Gox issued a statement Friday attributing both the pre-halt price fall and the halt in trading to the rush of new customers trying to trade in the electronic currency.
"The rather astonishing amount of new accounts opened in the last few days...made a huge impact on the overall system that started to lag," the exchange said. "As expected in such situations, people started to panic, started to sell Bitcoin in mass...resulting in an increase of trade that ultimately froze the trade engine."
The exchange said the shutdown was different from the cyber attacks that hit it and other Bitcoin sites earlier this month.
During the Mt.Gox trading halt, trading continued on some smaller Bitcoin markets, and the price fell sharply. When trading resumed on Mt.Gox about 10 p.m. ET, the price quickly plunged as low as $69.45, ricocheted back up to $135.69, then started to fall again. All the new volume flooding back to Mt.Gox caused another 2-hour halt in trading.
When trading resumed again, it started a less volatile sell-off to the $61.11 price.
Societe Generale currency analyst Sebastien Galy said that even if the bubble has burst for Bitcoins, it doesn't mean it won't have additional rallies in the future.
"Its trading is typical of a bubble," he said. "But there are still people who believe in it. You can't say we're going to zero tomorrow. Even assets that have no underlying value have people willing to trade in it."
Galy points out that even the prices Friday morning were highly inflated from historical valuations. In mid-March a Bitcoin was worth only $47. He said what's so unusual about the Bitcoin bubble is how quickly it formed and how fast it may now disappear.
Bitcoin is a four-year-old digital currency developed by a hacker who still remains anonymous. It's designed to allow worldwide payments with extremely low processing costs. Galy said the wild rise in price moves in recent weeks undermines Bitcoin's original purpose.
"If their intent was to have a means of exchange, then they failed spectacularly," he said. "If we go back to values that are more normal, then the original thought process behind it can take hold again."


http://finance.yahoo.com/news/bitcoin-bubble-may-burst-121100786.html
M3t
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April 12, 2013, 03:15:06 PM
 #4815

Please help, BitInstant, are you still accepting cash deposits (to -> wallet) transfers?

In light of the price drop, I still wish to purchase 5 btc today for the current price. Are you guys still selling? Smiley
corvette77
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April 12, 2013, 03:17:42 PM
 #4816

Please help, BitInstant, are you still accepting cash deposits (to -> wallet) transfers?

In light of the price drop, I still wish to purchase 5 btc today for the current price. Are you guys still selling? Smiley

245 pages of trouble and you still want to make a purchase through this platform.  Cheesy Cheesy Cheesy Cheesy Cheesy Cheesy The list for the 12th has not been started so go ahead and make your purchase and you can be the first one on it.
cubism4nerds
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April 12, 2013, 03:22:43 PM
 #4817

This is getting ridiculous - where else to complain?

nonames456
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April 12, 2013, 03:34:21 PM
 #4818

Ursay,

I made another deposit after the last one finally went into my wallet. It hasn't gotten there yet, but not going to start a ticket until around 7pm eastern. It seems things are starting to get resolved, albeit slowly, and for that we thank you.

Good luck today.
SLXer
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April 12, 2013, 03:41:54 PM
 #4819

This is getting ridiculous - where else to complain?


Seriously though, because this must be the shadiest business I have ever personally dealt with - where the hell do I actually contact people that care about my a. money and b. business?
nonames456
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April 12, 2013, 03:42:30 PM
 #4820

Ursay,

I made another deposit after the last one finally went into my wallet. It hasn't gotten there yet, but not going to start a ticket until around 7pm eastern. It seems things are starting to get resolved, albeit slowly, and for that we thank you.

Good luck today.

update on that, i just received the support email saying my order was executed so things are looking good. will know for sure when it hits my wallet but highly optimistic that cash>zipzap>BI>BTC seems to be working normally
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