Official Newbie BitInstant Support Thread (Active Customer Support)

[louisBSAS]

Well folks,  I went through my week of hell long ago and these are the results...

don't see mt.gox as an option on bitinstant anymore.
I'm guessing they pulled it temporarily to catch up with orders and such.

If BitInstant can't scale up as Bitcoin becomes a world class currency, then they deserve to fail. 

Me personally?  I am finally doing what I should have done - I am verifying my MtGox account.  Then I can fund directly from Dwolla and won't have to pay 20 per $1000.  This is crap!

After waiting in a queue of 8900....  Got verified today  

I was expecting a 24 hour wait, but...




And, the total round trip fee was -  wait for it...

$0.25

Hey, it's just my two cents - well twenty five.  There are other ways!!!

[1714647765]

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[1714647765]

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[URSAY]

URSAY, and what about the support lists from APRIL 2nd

There is no particular 4/2 support list.  Have you spoken to me about your issue before?  Thanks for helping me understand your situation.  

[URSAY]

PLEASE READ.

Just went thru a lot of today's issues and I have questions for quite a few users...

synergy7 / DoctorFluff / BitcoinApprentice / fortus / rsglenn / aDarkKnight / embryonic / fwf / noodlemctwoodle / jwest411 / man

You all have existing GOX coupons.  Have you tried redeeming them?  What was the result?

rm187 / jasnlcas

I need ANY info from you to lookup your order

bvwuis2c / Cogine / awdroket / diesel2946

Resolved?

My reply at Gox was something like the "Coupon is invalid or has already been used".
Thanks.

Thanks for your response.  We will continue looking into your issue. 

[xqr]

Has anyone's issue been resolved in the past week?? I only see people complaining about missing money, I haven't seen a single thank you.

Please read the thread and you can answer your own question.  The answer is YES.  

You're the only one I see posting about resolved issues...

Just send me my coins, you've already made 100%+ profit from it!

[xqr]

URSAY, and what about the support lists from APRIL 2nd

There is no particular 4/2 support list.  Have you spoken to me about your issue before?  Thanks for helping me understand your situation.  

Arg, YES!! You've RESPONDED several times claiming a ticket has been opened. You've even responded to PM.

I've been incredibly patient until today, where I decided I was fed up and have been lashing out at bitinstant all day long.

ORDER ID: 3d08445a-1256-4a68-8086-da4cc88215a5

DATE: APRIL 2

STATUS: UNRESOLVED/MISSING/STOLEN/NOT IN MY POSSESSION

[msiddiq]

Just so you know, I had the same problem as you guys but I got my BTC in finally.

I was seeing the same things as you guys are now: no response from anything: not on emails, not on the support channel, not on the PMs to URSAY, and forget about the phone. I was getting mad. Just relax a little bit and be nice.

To give you an idea of my situation:
My deposit was on 4/7, I eventually got on a ticket for 4/8, and I got my BTC at the current rate on 4/8.
I PM'd URSAY to escalate and get them to honor the exchange rate at the deposit time on 4/7. Now I'm waiting on that, and on a ticket for 4/9. FYI Yankee, the CEO of Bitinstant, came on the thread earlier and said himself they'd honor the exchange rate at the deposit time: https://bitcointalk.org/index.php?topic=128314.msg1776479#msg1776479

So yeah, just be patient, realize that their automated systems probably took a beating and theyre having to do things manually. Theres only so many of them (and yes theyve hired more people)

Just make sure you get URSAY to see your QuoteID and to get on a list

[URSAY]

Hey URSAY,

I am on the 4/8 list.

Quote ID 9742105d-1acb-4bc5-9495-96b24b841fd4
Event ID c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d
Fees (inclusive) 1.99%%
Amount you paid $300.0 USD
Amount you will receive $294.03 USD
Mon Apr  8 15:18:48 2013 c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d Quote for new transaction
Mon Apr  8 15:19:27 2013 35f205c3-888b-4696-aa97-ec7761cebc46 New Order
Mon Apr  8 15:20:37 2013 c9cf0a4c-eaa7-4ae5-9804-14cc1611711e Waiting
Mon Apr  8 15:24:37 2013 ea2697d3-62b1-4a37-a3a8-9468d3b08244 Dwolla verification begin
Mon Apr  8 15:24:39 2013 24951dfe-e2eb-4511-ab5f-987cdf5ce8ed Dwolla failed verification - unable to locate


I just wanted to ask if you have any ETA on me receiving my coins? Also, I just wanted to confirm I will be receiving my coins at the rate from the time of the transaction (it was something like $188).

Thanks again for all you do!!

Hey URSAY - is there any way to check the exact price of the coins at the time of my transaction? 10:18AM US Central time zone on 4/8/13. I went to bitcoinchart.com and looked at the 2 day / 1 minute chart and it appears somewhere around the $185 target.

Please let me know.

Thanks!

bitcoincharts.com is a great indicator.  If you have an issue with your order when you receive it then I can open another ticket for you.  Please just provide me with info like what you received and what you expected.  Please be as detailed as possible!  Thanks!  

[baggage]

Has anyone's issue been resolved in the past week?? I only see people complaining about missing money, I haven't seen a single thank you.

Please read the thread and you can answer your own question.  The answer is YES.  

You're the only one I see posting about resolved issues...

Just send me my coins, you've already made 100%+ profit from it!

I was on the 4/7 support list and have not yet received my coins.

[URSAY]

URSAY,

I just received your PM, yes please open a ticket for me, thanks.

When I get to my PMs I will see your issue.  Please be patient as I can only do 1 thing at a time.  Thanks! 

[URSAY]

I just wanted to let everyone to know that Ursay helped me to resolve my problem quickly. They're pretty slammed right now but they will get to you asap I assure you. I've had a few problems with BitInstant in the past few months but they've made it right every time and that's what matters.

jthev05

lol @ asap, Ive been waiting a week and a half to get my order. And I sent mine on dwolla.

Your original issue was resolved so I'm not sure why you continue to be so upset.  I have opened a second ticket for you on your new issue.  Please be patient.  Thanks! 

[URSAY]

@URSAY

Can I be added as well?

Order receipt

Quote ID   b1508512-1598-4dc9-b3c0-51c89d6ce649
Event ID   5948bd5a-0643-44fc-af1f-fc1e613de44e
Fees (inclusive)   3.99%%
Amount you paid   $400.0 USD
Amount you will receive   $384.04 USD
Destination exchange   MtGox
Destination account   M95372477X
Order event log

Timestamp   Event ID   Event type
Sun Apr 7 20:27:00 2013   5948bd5a-0643-44fc-af1f-fc1e613de44e   Quote for new transaction
Sun Apr 7 20:58:32 2013   8b732296-d944-4a85-8daa-b11cd22251dd   New Order
Sun Apr 7 20:59:46 2013   f66455ad-99cd-402b-952b-67bd6d3530e7   MTGox Order Loading

Weighted avg at the time was ~ 160.  It is now over 200 (over 25% gain).

Please address if possible!

Thanks

Can you be more specific about what your actual issue is here?  That is not clear to me.  Thanks! 

[URSAY]

Order ID: 3d08445a-1256-4a68-8086-da4cc88215a5

Date: April 2nd

Status: Unresolved

Mood: Furious

Send me my transfer!

Have I opened a ticket for you personally?  Are you on a specific support list?  Help me help you! 

[glt512]

i'm on the 4/6 list.

OrderID: 125f5066-8fe8-4eb7-80af-a833b1890fd8
EventID: 680dd9bc-1e95-4b52-b8a8-c44416ca8397
DestAccount: 01528
QuoteID: cec6ea2d-3ed2-4b17-a403-d36dbf992f53
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365275518.29
APIResponse: {"error": {"amount": ["You have only $-47.04 available. Check your account balance for details."]}}
FundsSent: $240.025 USD

Zip Zap ACCOUNT #: 366881795



PRICE OF BITCOIN WAS AROUND $136 WHEN I FIRST USED YOUR SERVICE ON APRIL 6TH according to this graph of Mt. GOX Prices:

 http://blockchain.info/charts/market-price?timespan=30days&showDataPoints=false&daysAverageString=1&show_header=true&scale=0&address=

THIS SHOULD GO TO MY BITSTAMP ACCOUNT AT 01528 THANKS

[Nonya Business]

Top of the morning to ya URSAY. Just checking in to see if I've been attended and refresh memory if not.
I am on the 4/8 list. Here are my 2 ZipZaps:

Amount to Pay: $503.95
Account Number: 129510301

Amount to Pay: $503.95
Account Number: 872511969

1 has been paid incorrectly and should have had a 4/8 ticket started to remedy while the other should still be in the process of resolution.
AGAIN, I have no way of telling which has been paid and it's a few simple clicks for you. once you figure which has been paid if you would be so kind as to inform me I'll then keep track for you.
In the interest of expediting the situation I am willing to re post every 10 minutes or so if it helps. I sat in front of my computer for 18 hours yesterday watching for resolution.

[URSAY]

usray I have sent my documents to support. When will I get a reply from them.

I still have not received any funds in my account after since April 7th here's my zip zap account number since I never gave you that.

Zip Zap 288533151

Have you opened a support ticket with me before?  Are you on any current support lists that you are aware of?  Who are you looking for a reply from specifically?  Thanks!  

[URSAY]

We have resolved your issues before thru this process.  You know how it works and you know that we will not scam you.  Please be patient! 

no, I wouldn't say my issue was resolved through this process. I only recieved 2/3 of the btc I ordered, that is why I have this "second issue". Trust me I won't be having any more "issues" with bitinistant because I wont be using it anymore.

Look URSAY ur obviously an honest and hard working rep who was just hired to take care of this disaster. Please dont feel that any of my anger is directed against you because its not.

Frankely, its very hard to be patient because I dont think bitinstant is going to be around for much longer. I expect that you will be screwed along with the rest of the suckers who are unfortunate enough to still have their money stuck in bitinstant when the owners decide to close up shop. I don't want to be one of those suckers and since Im waiting to receive the FULL AMOUNT that I ordered a week and a half ago I think I should be one of the first in line to be allowed to run away from this disaster

Regardless where your anger is directed, I take it all in. 

Please do your research about BitInstant, Bitcoin, and it's history.  You will find that we aren't that bad. 

[BitByInstant]

im also on the 4/8 list.  crossing my fingers.

[303]

Hi Ursay,

At what point tonight should I expect to see my funds show up in BTC-E?

Order ID   dbdd93f3-93e6-4b9c-9d8c-6e4ec5b7ab4e
Quote ID   433408cf-3de5-4076-ad21-da582ebaf708
Event ID   36330314-dc46-49eb-81f8-749d063451a7

Thank you for your help.

Your issue was escalated on 4/8.  Please be patient while we look into your issue.  Thanks. 

Update? The money has not shown up yet.

BTC has jumped $50 since I intended to purchase. Will bit instant compensate me for the loss?

[URSAY]

I just want to make sure you are not mistaking me for noname6520 on this forum I can assure you I am not the same person haha! anyways thanks for your hard work and I hope that the issues get resolved soon.

It's been 2 days now, I still don't have any BTC in my wallet. Can you provide an update?


Loading
Order receipt

Quote ID   d68edb29-74d6-48ec-a259-dc0d1649ca8e
Event ID   bcfd0c4e-69d6-4b5e-b5b8-feb00301d957
Fees (inclusive)   3.99%%
Amount you paid   $236.05 USD
Amount you will receive   $226.631605 USD
Destination exchange   Bitcoin Address
Destination account   ****************************
Order event log

Timestamp   Event ID   Event type
Sun Apr 7 13:47:02 2013   bcfd0c4e-69d6-4b5e-b5b8-feb00301d957   Quote for new transaction
Sun Apr 7 14:42:48 2013   0882b1e0-7d4f-4a10-840c-00410e728d9b   New Order
Sun Apr 7 14:42:44 2013   bfd5c69f-bf01-44bf-9486-c3c9b4807dbb   Coinapult Order Loading
Sun Apr 7 14:47:44 2013   80614dfa-fe0c-415e-8e32-a5208eb2a4a9   MTGox Order Loading

I've already responded to you.  Multiple posts do not help.  We have resolved your issues before.  Please be patient. 

OH SHIZZ.  Thanks for pointing that out.

Ok...forgive me.  Do I have a current ticket opened for you or do you think I need to open one for you?  

[nonames456]

I have emailed in but as far as I know you have not opened a ticket for me

I just want to make sure you are not mistaking me for noname6520 on this forum I can assure you I am not the same person haha! anyways thanks for your hard work and I hope that the issues get resolved soon.

It's been 2 days now, I still don't have any BTC in my wallet. Can you provide an update?


Loading
Order receipt

Quote ID   d68edb29-74d6-48ec-a259-dc0d1649ca8e
Event ID   bcfd0c4e-69d6-4b5e-b5b8-feb00301d957
Fees (inclusive)   3.99%%
Amount you paid   $236.05 USD
Amount you will receive   $226.631605 USD
Destination exchange   Bitcoin Address
Destination account   ****************************
Order event log

Timestamp   Event ID   Event type
Sun Apr 7 13:47:02 2013   bcfd0c4e-69d6-4b5e-b5b8-feb00301d957   Quote for new transaction
Sun Apr 7 14:42:48 2013   0882b1e0-7d4f-4a10-840c-00410e728d9b   New Order
Sun Apr 7 14:42:44 2013   bfd5c69f-bf01-44bf-9486-c3c9b4807dbb   Coinapult Order Loading
Sun Apr 7 14:47:44 2013   80614dfa-fe0c-415e-8e32-a5208eb2a4a9   MTGox Order Loading

I've already responded to you.  Multiple posts do not help.  We have resolved your issues before.  Please be patient. 

OH SHIZZ.  Thanks for pointing that out.

Ok...forgive me.  Do I have a current ticket opened for you or do you think I need to open one for you?