Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

I did a Bitinstant->Zipzap->CVS-> MtGox account on 4/3/2013.  I didn't receive the money in the MtGox account.  The Code listed below when used on mtgox gives a "This code cannot be redeemed (non existing or already used)"  Please resend or email me separately the new code to use. 

OrderID: ef9767ac-9294-4f29-a674-32b71dd50ad9
EventID: dd51b647-4925-4de0-ab5d-dc85621c38a4
DestAccount: M40347299X
QuoteID: e87b7342-e0ca-48b7-b52e-6c1816126bfe
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1364994571.03
APIResponse: MTGOX-***-*****-*****-*****-*****
FundsSent: $192.02 USD

Zipzap    Account #886444033

Have you opened a ticket with me personally before?  Are you on any of my support lists?  Thanks! 

[1714618148]

1714618148

[1714618148]

1714618148

[1714618148]

1714618148

[URSAY]

I am still missing my money. When can I expect some movement on this issue?

OrderID: 218137be-c042-41b9-9a63-c7dd6d8c5b24
EventID: d50965af-7658-4443-a554-92dcbdebf509
DestAccount: 80684
QuoteID: 37669d47-980c-4f2e-a186-96c38b3c415b
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365301095.17
APIResponse: {"error": {"amount": ["You have only $-47.04 available. Check your account balance for details."]}}
FundsSent: $1332.936 USD

Have I opened a ticket for you before?  Are you on any of my support lists?  Thanks! 

[cubism4nerds]

Forgot to include my ZipZap account number:

Account Number: 522359447

To rehash:

Quote ID   b1508512-1598-4dc9-b3c0-51c89d6ce649
Event ID   5948bd5a-0643-44fc-af1f-fc1e613de44e
Fees (inclusive)   3.99%%
Amount you paid   $400.0 USD
Amount you will receive   $384.04 USD
Destination exchange   MtGox
Destination account   M95372477X
Order event log

Timestamp   Event ID   Event type
Sun Apr 7 20:27:00 2013   5948bd5a-0643-44fc-af1f-fc1e613de44e   Quote for new transaction
Sun Apr 7 20:58:32 2013   8b732296-d944-4a85-8daa-b11cd22251dd   New Order
Sun Apr 7 20:59:46 2013   f66455ad-99cd-402b-952b-67bd6d3530e7   MTGox Order Loading


Thank you!  (please open a ticket for me)

[URSAY]

URSAY!!! WHAT THE HELL IS GOING ON?


I have been EXTREMELY patient up until this point in light of the ddos attacks on mt gox, but I made the transfer from mtgox -> wallet on APRIL 2 and have NOT RECEIVED MY PAYMENT. This is becoming absurd at this point and my patience has all but worn out.


SEND ME MY COINS!!!!!!!!!!!!!


Fuck.

Are you on any of my support lists?  Have I opened a ticket for you before?  Please provide me with info so I can help you!  

[URSAY]

I have tried every avenue possible, customer support, this forum, live chat (doesn't exist) facebook, going through MtGox, (where my coins should be) nothing has happened. It's been over a week. No one has even contacted me.

My next two steps are this. My state's Attorney General's office, and then the FTC.

What's the saying? Oh yeah, "A fool and his money are soon parted."  ~caveat emptor~

I have been trying to get info from you.  Please respond to me with your order details and be patient.  Thanks! 

[URSAY]

Please add me to the current support ticket list. Thank you!!

OrderID: 1f7b7150-3d54-432a-a33f-ed997757d592

QuoteID: a5cc4a7f-6d4e-41af-b860-a1fbe760a014

I was assured earlier that you would be honoring the price at the time of the order, keep up the awesome work and please don't let me down on this one!!

Please be more specific about your issue.  Thanks! 

Sent $50 from CVS on April 4, it was supposed to go to my MtGox acct... I haven't seen anything yet.

I have you on my older support list where I don't keep as much of your info before it is passed on.  Would you like me to open a new ticket for you on my new support list for 4/9?  Thanks! 

[jasnlcas]

PLEASE READ.

rm187 / jasnlcas

I need ANY info from you to lookup your order

quote: 3f0f97aa-876a-4a26-af0c-2693aaefbdd5
event: d68bbe44-7f4b-4bdf-900b-c88c7ef10fad

Thanks! 

i am listed on 4/8 support list as "more info".
is there some thing specifically you need?

thanks

[URSAY]

FTC

https://econsumer.ftccomplaintassistant.gov/

This is a great idea. I've set up a Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

Please consider joining, even if you create a throwaway account to do it.

OR...

Provide me with enough info so I can open a support ticket for you and be patient while we solve your issues. 

[xqr]

URSAY!!! WHAT THE HELL IS GOING ON?


I have been EXTREMELY patient up until this point in light of the ddos attacks on mt gox, but I made the transfer from mtgox -> wallet on APRIL 2 and have NOT RECEIVED MY PAYMENT. This is becoming absurd at this point and my patience has all but worn out.


SEND ME MY COINS!!!!!!!!!!!!!


Fuck.

Are you on any of my support lists?  Have I opened a ticket for you before?  Please provide me with info so I can help you!  

I don't know, but you have responded to several of my posts and several of my PMs, so I really HOPE I'm on your support lists at this point.

Order ID: 3d08445a-1256-4a68-8086-da4cc88215a5

I've posted it at least 5 times now on this thread and at least 2 times by private message directly to you, one of them less than 30 minutes ago.

[mroth7684]

I sent a transaction for Dwolla to Bitcoin 24 hours ago and never recieved any coins.

Order ID   d634ff63-7cde-4060-94fb-a98756732c55
Quote ID   8d626748-0393-4df0-a8bc-050bcd47baef
Event ID   080bdc5e-8292-4fe9-94e4-407f3776df8d
Fees (inclusive)   1.99%%
Amount you paid   $180.3 USD
Amount you will receive   $176.71203 USD
Delivery Deadline   Mon Apr 8 16:08:15 2013
Destination exchange   Bitcoin Address
Destination account   1JcHzGVkEEeBkBbmJmgUi9Mw3EQXQ86FUn


Timestamp                           Event ID                                                   Event type
Mon Apr 8 15:07:55 2013   1b88c195-14b4-43f7-9211-bf1a924edf4f           Quote for new transaction
Mon Apr 8 15:08:15 2013   080bdc5e-8292-4fe9-94e4-407f3776df8d           New Order
Mon Apr 8 15:09:28 2013   86695099-50ba-4853-b4ce-98bf67f66a15           Waiting
Mon Apr 8 15:13:28 2013   dbe7bc44-1170-46b7-8fd9-fe60f3df3f09           Dwolla verification begin
Mon Apr 8 15:13:30 2013   2bad64d3-7b7a-4c26-a4c6-9519a4aa5bb6   Dwolla passed first round verification
Mon Apr 8 15:13:30 2013   8cb125f3-4326-417f-bcf0-7a89031f3c02           Dwolla transaction confirmation begin
Mon Apr 8 15:14:27 2013   960d615f-4b19-4e16-b53d-3aab3e132e2a   Dwolla passed second round verification
Mon Apr 8 15:14:27 2013   eebd6974-3131-4318-a39a-b84dda299b05   Dwolla verification complete
Mon Apr 8 15:14:28 2013   74e2f172-b0d5-4640-9979-6889dc197b3b   MTGox Order Loading

[URSAY]

Hey URSAY,

I am on the 4/8 list.

Quote ID 9742105d-1acb-4bc5-9495-96b24b841fd4
Event ID c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d
Fees (inclusive) 1.99%%
Amount you paid $300.0 USD
Amount you will receive $294.03 USD
Mon Apr  8 15:18:48 2013 c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d Quote for new transaction
Mon Apr  8 15:19:27 2013 35f205c3-888b-4696-aa97-ec7761cebc46 New Order
Mon Apr  8 15:20:37 2013 c9cf0a4c-eaa7-4ae5-9804-14cc1611711e Waiting
Mon Apr  8 15:24:37 2013 ea2697d3-62b1-4a37-a3a8-9468d3b08244 Dwolla verification begin
Mon Apr  8 15:24:39 2013 24951dfe-e2eb-4511-ab5f-987cdf5ce8ed Dwolla failed verification - unable to locate


I just wanted to ask if you have any ETA on me receiving my coins? Also, I just wanted to confirm I will be receiving my coins at the rate from the time of the transaction (it was something like $188).

Thanks again for all you do!!

No current ETA.  We will do our best to honor your purchase price.  

[cubism4nerds]

Been posting all morning - any support?/ticket?

[embryonic]

I am responding to a question from URSAY about a GOX coupon.  I was on the 4/8 list.

Here is what I got from them after I explained that I provided Bitinstant with the MTgox account number instead of the exchange number.

Mt.Gox Support, Apr 09 01:11 (JST):

Hello
The number is the message that you should put while depositing to your Mt.Gox account directly through other methods that is not Bitinstant whereas Bitinstant uses only the number ######. However, they should be able to give you a redeemable code for this. Mt.Gox is only the recipient and we do not process deposits from Bitinstant. You have to contact Bitinstant at support@bitinstant.com or at https://bitcointalk.org/index.php?topic=128314.2760;topicseen to retrieve your funds from them. Thank you for your kind understanding.

I am not sure about any coupon and have not seen one to redeem.  I am trying to get my funds back from Bitinstant, however this may be done.  

Please let me know if I need to provide more info than this, or what I could do to ease the process.

[URSAY]

Hi URSAY,

I bought some bitcoins last sunday. I read some ZipZap payments maybe processed manually.

I received from ZipZap payment confirmation.

Could you see this to me?

ZipZap number:784907974

MTGOX account: M09228152X

Thanks

Ticket opened for 4/9.  Thanks! 

[URSAY]

It's been a week and I still haven't received my BTC. BTC is at $211 now! Think of all the money I've lost.

This is not fair for a service calling itself "Instant".

We will do our best to honor your purchase price.  I cannot directly help you without any details.  Thanks. 

[sophos82]

Guys, please where's the money???
This is serious business, I've already lost the opportunity of earning over USD 1000 in profits because you take so long to credit in Mt. Gox funds that have been confirmed by ZipZap many days ago. I'm now even afraid that Bitinstant won't make the deposit, that I've just lost my money!

ZipZap account numbers
667959779
757091657
255611550

Hi URSAY, could you please help me in this one?

[URSAY]

PLEASE READ.

Just went thru a lot of today's issues and I have questions for quite a few users...

synergy7 / DoctorFluff / BitcoinApprentice / fortus / rsglenn / aDarkKnight / embryonic / fwf / noodlemctwoodle / jwest411 / man

You all have existing GOX coupons.  Have you tried redeeming them?  What was the result?

rm187 / jasnlcas

I need ANY info from you to lookup your order

bvwuis2c / Cogine / awdroket / diesel2946

Resolved?

HI Ursay,

I wanted to say thanks for all of the help you have been providing various users.  I am hoping you will be able to help me as well.  I did two back to back transactions with cash at a local CVS to be deposited into my Mt Gox account.  Neither of them showed up.  After reading online I tried to use the coupon code I received via e-mail from Bit Instant.  One of them worked and the other did not. 

Here is the information I have available about the two transactions:

OrderID: 47dee280-372f-40b6-927b-064951f16fbf
EventID: 0235949c-aeb6-47c0-9998-89a662132daf
DestAccount: M46275816X
QuoteID: 5a2afd4f-7ac9-414f-a58b-1cfa0f0c592d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365025945.9
APIResponse: MTGOX-USD-PBG4E-8826P-BYC5Z-E88F7
FundsSent: $432.045 USD

&


OrderID: 3cd33f7e-a8d1-4853-a69c-4affea3a5978
EventID: 11e8307f-3990-4214-8613-ae8db58f9c44
DestAccount: M46275816X
QuoteID: 9049101d-f45c-409f-bbe1-43f01beb9feb
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365026438.43
APIResponse: MTGOX-USD-58M5M-APUJ5-4A9TJ-546BE
FundsSent: $432.045 USD


Any help you can provide for me would be great as Mt Gox and Bitinstant have not responded to ANY of my inquiries.


Thanks again...

Which one worked and which one would you like to open a ticket on?  Thanks!  

[Xosihc]

Hey URSAY,

I am on the 4/8 list.

Quote ID 9742105d-1acb-4bc5-9495-96b24b841fd4
Event ID c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d
Fees (inclusive) 1.99%%
Amount you paid $300.0 USD
Amount you will receive $294.03 USD
Mon Apr  8 15:18:48 2013 c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d Quote for new transaction
Mon Apr  8 15:19:27 2013 35f205c3-888b-4696-aa97-ec7761cebc46 New Order
Mon Apr  8 15:20:37 2013 c9cf0a4c-eaa7-4ae5-9804-14cc1611711e Waiting
Mon Apr  8 15:24:37 2013 ea2697d3-62b1-4a37-a3a8-9468d3b08244 Dwolla verification begin
Mon Apr  8 15:24:39 2013 24951dfe-e2eb-4511-ab5f-987cdf5ce8ed Dwolla failed verification - unable to locate


I just wanted to ask if you have any ETA on me receiving my coins? Also, I just wanted to confirm I will be receiving my coins at the rate from the time of the transaction (it was something like $188).

Thanks again for all you do!!

No current ETA.  We will do our best to honor your purchase price.  

Well the purchase price doesn't have to be exact - as long as it's in the ballpark I'll be happy. Also do you recommend we stop any further purchases from your site until these overflood problems become fixed, or what do you recommend to customers looking to buy more coins?

[URSAY]

NOTE: I EXPECT MY FUNDS TO COINCIDE WITH THE TIME OF THE QUOTE LISTED ABOVE.

URSAY, maybe you could post a list of whose problems you're working on, and in what order? or at least tell us which list of support tickets you're looking at?

We do our best to honor your price at time of deposit.

I AM supplying lists and they are public.  We are resolving issues as fast as we can.  If I have to post about which ticket I am looking at at any given time then I will get nothing done.  Please be patient.  

[URSAY]

Has ursay (or any other bitinstant employee) actually resolved a single problem on this thread? All I see is replies saying their problem has been escalated; I've yet to see anyone post saying their issue was resolved.

Is bitinstant actually solving issues? Or are they just stalling while they "escalate" the problems?

Your obviously only reading a small portion of this thread.