Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

Why do people keep asking me if my coupon code works???

I've said it doesn't about 10 times!!!

URSAY, PLEASE, please, for the love of freaking god get me talking to someone WHO ACTUALLY emails me back. No one in your freaking company replies to my emails.

If I have to wait much longer i've pretty much decided that i'm not using bitinstant ever again

CAN I PLEASE HAVE A PHONE NUMBER TO CALL?

You seem to usually post without your order details which makes it difficult to help.

Do you not keep records of order details? You could easily look in the MANY PMs I've sent you. But fine.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

Though I don't get what my details have to do with getting me a number to call. I can't seem to get anywhere with ANY of your customer service people over text. I need to talk to someone.

Also, COULD YOU PLEASE tell people at your company to stop asking me if I've gotten a coupon and just actually give me one? Seriously, 2 people in a row have emailed me asking if I got a coupon and the facebook bitinstant account asked in a comment if i got the coupon also.

Just give me a coupon.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

We like to arrange our Gox coupon list by email.  Do you have an email that I can check to see if you on my list?

nefariouzdeedz@gmail.com

i've been waiting since 4/5 for my order

It's still not clear...

DID you EVER receive a coupon?  Did you try using it?  What was the result?

[URSAY]

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made ​​the payment

Who sent you this code?  What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

Yes, I'm sending the screen shot by pm

Man, this is getting very tiring ...

you have all the data I have, and now asks me screenshot?

Please check with your sources that my payment has already been made​​,

I am now awaiting the MY ADDRESS IN MY Bitcoins.

Give me an email address so I can send you the attached image, or you forward the email ...

I believe someone just posted instructions about how to find your zipzap acct. #.  Did you try finding that by searching your email?

[TedDansonsHair]

Ursay, I haven't heard back from support from either of my two submitted tickets. You said you escalated my issue, but what exactly does that mean? Blockchain.info is now showing that address as being $131 short.

Are you seriously expecting me to make up the difference from my own pocket? I need the exact amount I gave your service, you are wasting my time and money.

I'm beyond livid right now, I cannot believe this.

Your case has been logged and support is looking into your issue so we can provide you with a solution.  Please be patient.

No, I haven't had any contact with your support. If I didn't come on this forum and hassle you, I wouldn't have heard from anyone at all. Do you think that's reasonable?

[Argo]

I would like to congratulate URSAY for his effort here.. I received my payment is less than 48h  

Really appreciate, thanks man!  

[Vict0ar]

Ok so my order from 4/12 was pushed through.  However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees.  Without fees I paide 496.05.

Regardless, that is obv not the proper amount of bitcoins.  Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.

Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used.  It was indeed used for the initial report to push through the transaction.

So, how do I request the proper amount of bitcoins?  

Order ID # ?

f2275a92-c99a-4be1-a106-3db4ddd1717f

also, I do not want the bitcoins to go to the initial bitcoin address.

I'm showing a transaction hit your address for 3.70151298 BTC.  Is this not your BitInstant order?

I was due $476.257605 worth of bitcoins.  I made the order yesterday at 2:20PM Eastern Standard Time.  So, that is not the correct amount of BTC.

Also, I do not want the compensation to go to the original bitcoin address.  I can provide the new one when you are ready.

Please provide FULL details.  What did you receive and when.  What did you expect to receive?

On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time.  It was for $496.05.  After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj

Quote ID    0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID    d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until    Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap)    3.99%%
Amount you need to pay    $496.05 USD
Amount you will receive    $476.257605 USD
Expected delivery time(HH:MM:SS)    0:30:00
Guaranteed delivery time (HH:MM:SS)    1 day, 0:00:00
Destination exchange    Bitcoin Address

I moneygramed the amount at my local store and ZipZap processed the transaction at 2:21 Eastern Standard Time.

4 hours later, nothing had happened so I notified via bitinstant.com/contact.  At 8:16PM EST, 3.70151298 BTC hit the bitcoin address.

Now, I dont know exactly what the price was when I initiated the order, but it surely was not $476.257605/3.70151298 BTC = $128.665658495/BTC.

From looking at the MtGox graph, it should be around $65-75/BTC if I am reading it correctly.  So I am due ~2.5-3.5 more BTC.  If there is a way to look up the exact price at an exact time, then I could find the exact amount.

This issue was already logged.  Thanks for providing more info!

Thank you.

Ok, so I presume they will be looking into it and will be able to tell the exact amount of BTC to compensate.  I would like those BTC deposited into a different address than the one for the order.  Hopefully that is possible.  I can provide that address now, or later.  Let me know.

[ajturnip]

Ursay, I still haven't received anything from bitinstant. Not an email or a reply back despite logging my issue days ago.

Can you please tell me what is going on with my order and when I can expect my bitcoins to appear in my wallet?

[URSAY]

Can you please look int my issues?
I posted here on the 9th and sometime later was told I was added to the support queue but never heard anything after that.

I emailed you, like you asked, and you emailed me back saying I was in the support queue but never heard anything after that.

I then went to the contact page on the bitinstant page and filled out those forms, got a automated reply saying it would be looked into, and never heard anything back.

Can you please look into these?

I tried to send $250.00 directly to Bitstamp. (ZipZap already took its 3.95 and confirmed it sent you the rest)

OrderID: 8af24270-f2a1-4e84-8bb7-6a77cc88f13a
EventID: 824b6fb6-82aa-4dfa-ba77-f546dbab18ea
QuoteID: 00610994-aa35-4617-8446-c22ea6185b65

And this one for $30 which was a transfer rom Dwolla to Bitstamp.The money was removed from my Dwolla account, but never added to my BitStamp account.

OrderID: 1b6597e2-f9ac-4890-ab87-f5e482ff6eb1
EventID: 23457d6f-82bf-46e7-882a-c7a97433534e
QuoteID: 57b27beb-381a-4cbc-ad9d-5358677f49c4

Thank you for your attention in the matter.

zipzap acct. # ?

565540010

Gave your order a manual push!  I hope you see some results soon! 

[URSAY]

Ordered Friday morning, deposit cleared yesterday morning, but I haven't received anything on my BTC address. Contacted support, yesterday night, no reply so far. My order page http://goo.gl/oIBXO HELP!

I believe you've already started discussing this with me via PM.

[URSAY]

Ursay, I haven't heard back from support from either of my two submitted tickets. You said you escalated my issue, but what exactly does that mean? Blockchain.info is now showing that address as being $131 short.

Are you seriously expecting me to make up the difference from my own pocket? I need the exact amount I gave your service, you are wasting my time and money.

I'm beyond livid right now, I cannot believe this.

Your case has been logged and support is looking into your issue so we can provide you with a solution.  Please be patient.

No, I haven't had any contact with your support. If I didn't come on this forum and hassle you, I wouldn't have heard from anyone at all. Do you think that's reasonable?

It is still not clear if you've logged your issue at bitinstant.com/contact and if you've received an email that states customer service is working on your issue.  Can you help me understand this?  Thanks.

[URSAY]

I would like to congratulate URSAY for his effort here.. I received my payment is less than 48h  

Really appreciate, thanks man!  

Great to hear!   

[URSAY]

Ok so my order from 4/12 was pushed through.  However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees.  Without fees I paide 496.05.

Regardless, that is obv not the proper amount of bitcoins.  Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.

Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used.  It was indeed used for the initial report to push through the transaction.

So, how do I request the proper amount of bitcoins?  

Order ID # ?

f2275a92-c99a-4be1-a106-3db4ddd1717f

also, I do not want the bitcoins to go to the initial bitcoin address.

I'm showing a transaction hit your address for 3.70151298 BTC.  Is this not your BitInstant order?

I was due $476.257605 worth of bitcoins.  I made the order yesterday at 2:20PM Eastern Standard Time.  So, that is not the correct amount of BTC.

Also, I do not want the compensation to go to the original bitcoin address.  I can provide the new one when you are ready.

Please provide FULL details.  What did you receive and when.  What did you expect to receive?

On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time.  It was for $496.05.  After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj

Quote ID    0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID    d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until    Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap)    3.99%%
Amount you need to pay    $496.05 USD
Amount you will receive    $476.257605 USD
Expected delivery time(HH:MM:SS)    0:30:00
Guaranteed delivery time (HH:MM:SS)    1 day, 0:00:00
Destination exchange    Bitcoin Address

I moneygramed the amount at my local store and ZipZap processed the transaction at 2:21 Eastern Standard Time.

4 hours later, nothing had happened so I notified via bitinstant.com/contact.  At 8:16PM EST, 3.70151298 BTC hit the bitcoin address.

Now, I dont know exactly what the price was when I initiated the order, but it surely was not $476.257605/3.70151298 BTC = $128.665658495/BTC.

From looking at the MtGox graph, it should be around $65-75/BTC if I am reading it correctly.  So I am due ~2.5-3.5 more BTC.  If there is a way to look up the exact price at an exact time, then I could find the exact amount.

This issue was already logged.  Thanks for providing more info!

Thank you.

Ok, so I presume they will be looking into it and will be able to tell the exact amount of BTC to compensate.  I would like those BTC deposited into a different address than the one for the order.  Hopefully that is possible.  I can provide that address now, or later.  Let me know.

I am waiting... 

[URSAY]

Ursay, I still haven't received anything from bitinstant. Not an email or a reply back despite logging my issue days ago.

Can you please tell me what is going on with my order and when I can expect my bitcoins to appear in my wallet?

Without any info it is difficult for me to help you. 

[SAQ]

Could you please accept Fast transfers from UK bank accounts?

Why is it so hard for someone in Britain to give you money?

[lifted1]

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting.  Again I apologize for any issues you have experienced.  If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you.  Would this be okay? 

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.    

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

[URSAY]

Could you please accept Fast transfers from UK bank accounts?

Why is it so hard for someone in Britain to give you money?

I'm sorry that I do not know the answer to this question.  I would suggest submitting a support ticket at...

bitinstant.com/contact

Thanks!

[URSAY]

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting.  Again I apologize for any issues you have experienced.  If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you.  Would this be okay? 

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.    

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

Order ID # ?

[lamourlamorgue]

I have an order on 4/9 where I transposed a digit., 80.375 vs 80.3745 and it has just sat at Insufficient payment.

I have sent a support ticket (4/10), gotten no confirmation email at all, I have emailed support@bitinstant.com and gotten no reply either.

Order ID   cd3a1a03-fef7-4191-a8d3-8de427824125
Quote ID   de59cd1b-5e88-4f1f-8b62-b5704bcd28ea
Event ID   d4944f3b-824e-442e-bb8a-934a59819790

Tue Apr 9 04:42:06 2013   9e01fe82-9bc2-46cb-8992-fdd182e6bedf           Quote for new transaction
Tue Apr 9 04:42:32 2013   d4944f3b-824e-442e-bb8a-934a59819790   New Order
Tue Apr 9 04:42:25 2013   b5509042-43ff-447f-be14-26830a0c7a7a           Insufficient payment

I would just like the money sent to my paypal (preferred) or returned to my mtgox account.

Did you receive an auto reply from bitinstant.com/contact ?

I want to make sure that your issue is actually logged so support can be working on it.  Please check your spam folder.  Thanks!

I have gotten no reply from anything regarding bitinstant whatsoever.

[lifted1]

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting.  Again I apologize for any issues you have experienced.  If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you.  Would this be okay? 

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.    

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

Order ID # ?

This is the one I got today which successfully deposited funds to gox:  
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9


This one is the original I got on Match 28:  OrderID: 412773bf-8dc9-4316-99be-317fe346947e





THANK YOU URSAY  !!!

[URSAY]

I have an order on 4/9 where I transposed a digit., 80.375 vs 80.3745 and it has just sat at Insufficient payment.

I have sent a support ticket (4/10), gotten no confirmation email at all, I have emailed support@bitinstant.com and gotten no reply either.

Order ID   cd3a1a03-fef7-4191-a8d3-8de427824125
Quote ID   de59cd1b-5e88-4f1f-8b62-b5704bcd28ea
Event ID   d4944f3b-824e-442e-bb8a-934a59819790

Tue Apr 9 04:42:06 2013   9e01fe82-9bc2-46cb-8992-fdd182e6bedf           Quote for new transaction
Tue Apr 9 04:42:32 2013   d4944f3b-824e-442e-bb8a-934a59819790   New Order
Tue Apr 9 04:42:25 2013   b5509042-43ff-447f-be14-26830a0c7a7a           Insufficient payment

I would just like the money sent to my paypal (preferred) or returned to my mtgox account.

Did you receive an auto reply from bitinstant.com/contact ?

I want to make sure that your issue is actually logged so support can be working on it.  Please check your spam folder.  Thanks!

I have gotten no reply from anything regarding bitinstant whatsoever.

When you try to re-log your issue at bitinstant.com/contact it should tell you that your issue is already logged.  Can you check for this?  Thanks!

[URSAY]

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting.  Again I apologize for any issues you have experienced.  If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you.  Would this be okay? 

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.    

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

Order ID # ?

This is the one I got today which successfully deposited funds to gox:  
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9


This one is the original I got on Match 28:  OrderID: 412773bf-8dc9-4316-99be-317fe346947e





THANK YOU URSAY  !!!

I'm sorry but could you please be clear about what I am looking into?  I only need information regarding orders that you have a problem with.  Thanks for clarifying!