Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

Hey URSAY, I made a transaction this morning for cash deposit ---> btc address, here's the info.

OrderID: 365d06bc-3865-41be-9897-1b40d3f42a4c
EventID: 6ff60bd1-3ed2-43e1-83e8-ac5351de8d35
DestAccount: 1EavJtDUvJjSdKqtyfyo1KTbunMYeVcsQ8
QuoteID: d2a13b8b-c1d8-4eca-866b-09835672c776
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1367859641.63
APIResponse: {'Transaction_id': u'5187e1ad3b57f53a9b0d7c26'}
FundsSent: $121.020605 USD

There's nothing in my account though, the balance is still reading '$0.00'

Was hoping someone could clear this up for me, thanks.

It appears your order was completed.  Thanks.

https://blockchain.info/address/1EavJtDUvJjSdKqtyfyo1KTbunMYeVcsQ8

[maxspace321]

Hey URSAY, I made a transaction this morning for cash deposit ---> btc address, here's the info.

OrderID: 365d06bc-3865-41be-9897-1b40d3f42a4c
EventID: 6ff60bd1-3ed2-43e1-83e8-ac5351de8d35
DestAccount: 1EavJtDUvJjSdKqtyfyo1KTbunMYeVcsQ8
QuoteID: d2a13b8b-c1d8-4eca-866b-09835672c776
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1367859641.63
APIResponse: {'Transaction_id': u'5187e1ad3b57f53a9b0d7c26'}
FundsSent: $121.020605 USD

There's nothing in my account though, the balance is still reading '$0.00'

Was hoping someone could clear this up for me, thanks.

It appears your order was completed.  Thanks.

https://blockchain.info/address/1EavJtDUvJjSdKqtyfyo1KTbunMYeVcsQ8

This is what I'm getting on my account to which I sent the money:

https://i.imgur.com/CwgfwXT.png

Maybe I just have to wait for it to confirm? but blockchain says there's already 14 confirmations...

[maxspace321]

Hey URSAY, I made a transaction this morning for cash deposit ---> btc address, here's the info.

OrderID: 365d06bc-3865-41be-9897-1b40d3f42a4c
EventID: 6ff60bd1-3ed2-43e1-83e8-ac5351de8d35
DestAccount: 1EavJtDUvJjSdKqtyfyo1KTbunMYeVcsQ8
QuoteID: d2a13b8b-c1d8-4eca-866b-09835672c776
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1367859641.63
APIResponse: {'Transaction_id': u'5187e1ad3b57f53a9b0d7c26'}
FundsSent: $121.020605 USD

There's nothing in my account though, the balance is still reading '$0.00'

Was hoping someone could clear this up for me, thanks.

It appears your order was completed.  Thanks.

https://blockchain.info/address/1EavJtDUvJjSdKqtyfyo1KTbunMYeVcsQ8

This is what I'm getting on my account to which I sent the money:

https://i.imgur.com/CwgfwXT.png

Maybe I just have to wait for it to confirm? but blockchain says there's already 14 confirmations...

I still haven't received any money, despite the blockchain saying I have. I'm thinking of escalating this to bitcoin support, this is ridiculous.

[newtenberg]

I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

Have you logged your issue at bitinstant.com/contact   ?

Yes, 13 days ago.

Did you receive an auto response stating that your issue is logged and our team is working to find you a solution?  Check your spam.  Thanks.

Yes, I received the auto-response, however I need to know when Bitinstant will resolve my problem. 13 days is too much.

Can you give me a tentative date?

Can you escalate my case?

I'm sorry that I am unable to personally fix this type of issue.  You will see a resolution thru bitinstant.com/contact

Thanks for your patience.

1 month and still waiting for my money ... 

[Gareth Nelson]

Hey URSAY, I made a transaction this morning for cash deposit ---> btc address, here's the info.

OrderID: 365d06bc-3865-41be-9897-1b40d3f42a4c
EventID: 6ff60bd1-3ed2-43e1-83e8-ac5351de8d35
DestAccount: 1EavJtDUvJjSdKqtyfyo1KTbunMYeVcsQ8
QuoteID: d2a13b8b-c1d8-4eca-866b-09835672c776
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1367859641.63
APIResponse: {'Transaction_id': u'5187e1ad3b57f53a9b0d7c26'}
FundsSent: $121.020605 USD

There's nothing in my account though, the balance is still reading '$0.00'

Was hoping someone could clear this up for me, thanks.

It appears your order was completed.  Thanks.

https://blockchain.info/address/1EavJtDUvJjSdKqtyfyo1KTbunMYeVcsQ8

This is what I'm getting on my account to which I sent the money:



Maybe I just have to wait for it to confirm? but blockchain says there's already 14 confirmations...

I still haven't received any money, despite the blockchain saying I have. I'm thinking of escalating this to bitcoin support, this is ridiculous.

If the blockchain is showing 14 confirmations, then we've already done our side of things and you'll need to contact support at whatever site you're depositing into.

[Gareth Nelson]

I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

Have you logged your issue at bitinstant.com/contact   ?

Yes, 13 days ago.

Did you receive an auto response stating that your issue is logged and our team is working to find you a solution?  Check your spam.  Thanks.

Yes, I received the auto-response, however I need to know when Bitinstant will resolve my problem. 13 days is too much.

Can you give me a tentative date?

Can you escalate my case?

I'm sorry that I am unable to personally fix this type of issue.  You will see a resolution thru bitinstant.com/contact

Thanks for your patience.

1 month and still waiting for my money ... 

I just raised this in our internal support chat and expect it to be resolved within the next 20 minutes or so.

[Mandrik (BitInstant)]

I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

Have you logged your issue at bitinstant.com/contact   ?

Yes, 13 days ago.

Did you receive an auto response stating that your issue is logged and our team is working to find you a solution?  Check your spam.  Thanks.

Yes, I received the auto-response, however I need to know when Bitinstant will resolve my problem. 13 days is too much.

Can you give me a tentative date?

Can you escalate my case?

I'm sorry that I am unable to personally fix this type of issue.  You will see a resolution thru bitinstant.com/contact

Thanks for your patience.

1 month and still waiting for my money ... 

I just raised this in our internal support chat and expect it to be resolved within the next 20 minutes or so.

Hi, Newtenberg! I'm really sorry this took so long to process. I just pushed the order through and you should receive the funds shortly. Thanks so much for your patience!

[newtenberg]

I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

Have you logged your issue at bitinstant.com/contact   ?

Yes, 13 days ago.

Did you receive an auto response stating that your issue is logged and our team is working to find you a solution?  Check your spam.  Thanks.

Yes, I received the auto-response, however I need to know when Bitinstant will resolve my problem. 13 days is too much.

Can you give me a tentative date?

Can you escalate my case?

I'm sorry that I am unable to personally fix this type of issue.  You will see a resolution thru bitinstant.com/contact

Thanks for your patience.

1 month and still waiting for my money ... 

I just raised this in our internal support chat and expect it to be resolved within the next 20 minutes or so.

Solved, thank you Gareth  .

URSAY, you are not doing your job well  .

[br9590]

Hey URSAY, I made a transaction this morning for cash deposit ---> btc address, here's the info.

OrderID: 365d06bc-3865-41be-9897-1b40d3f42a4c
EventID: 6ff60bd1-3ed2-43e1-83e8-ac5351de8d35
DestAccount: 1EavJtDUvJjSdKqtyfyo1KTbunMYeVcsQ8
QuoteID: d2a13b8b-c1d8-4eca-866b-09835672c776
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1367859641.63
APIResponse: {'Transaction_id': u'5187e1ad3b57f53a9b0d7c26'}
FundsSent: $121.020605 USD

There's nothing in my account though, the balance is still reading '$0.00'

Was hoping someone could clear this up for me, thanks.

It appears your order was completed.  Thanks.

https://blockchain.info/address/1EavJtDUvJjSdKqtyfyo1KTbunMYeVcsQ8

This is what I'm getting on my account to which I sent the money:

https://i.imgur.com/CwgfwXT.png

Maybe I just have to wait for it to confirm? but blockchain says there's already 14 confirmations...

LOL I WONDER WHAT SITE THAT IS

You fucking idiot

[anyroll]

Cool man!

[needmycoins]

How long does it normally take when coinapult needs be contacted on a support issue?

About 1 business day, it's the weekend right now so people aren't around as much unfortunately, if you'd like to give me the details though I can bring it up and hope someone responds quicker.

Hi, still nothing today on my support issue.

[mel2000]

Quote from: URSAY
Sorry for the delay with this one, mel2000. I can go ahead and push the funds through right now to the btc wallet you originally provided in your order. Just let me know if that's ok and I'll take care of this immediately.

Quote from: mel2000
You have my OK to proceed. Thanks.

Quote from: URSAY
What is it you would like me to proceed with and what is your email so I can look up your issue in our support system and add additional instructions?

Thanks. You can proceed with my refund by pushing my funds to the bitcoin address in my original order.

email: mel2000@hotmail.com
order ID: cae140dd-5bd1-46e2-b392-51c5acbcac7a

Hello,

I am being told that this issue is related to Dwolla and you will need to speak with them for a resolution.  If you are unable to receive a resolution from Dwolla then let me know and we will look at other options.

Thanks.

Dwolla's records show that they sent $2500 to Bitinstant. Is that not the case? Can you explain what the issue is with Dwolla? What is it that I'm to speak to them about?

You deposit amount is far beyond our max deposit limit so that would explain your transaction failure.  Deposit minimums and maximums are listed on the front page of bitinstant.com

I am not sure how your issue will be dealt with.  Your transaction may be reversed completely.  However, we may push it thru.  Regardless, it would be helpful if you contacted Dwolla and asked them about your transaction and if you needed any further verification on your account.  Dwolla has changed verification recently and many users are having to reverify their accounts.

Here is Dwolla's reply:

Any funds that have been transferred to a third party and have already left Dwolla must be resolved with that third party if you can see that it has been sent from our systems.

Please do what you can to return my funds. Dwolla says they do not have it. I do not want to become a yo-yo having to guess where my $2500 is located. Please help.

[rwheeler]

I have a problem with my bitinstant order, bitinstant support and feedback. I come here to offer bitinstant the chance to resolve the issues.

On 25th April I created an order for bitstamp coupon to vouchx coupon.
https://www.bitinstant.com/order_status/957a54e6-2f56-4cf2-815c-382504a93c19.

I created a bitstamp coupon and paid through to bitinstant. Bitinstant have the funds.
Thu Apr 25 13:38:54 2013   803c1d00-f7aa-4be9-a078-aea138eb54b4   Order executed - funds deposited at remote exchange

I confirmed with bitstamp that the voucher has indeed been redeemd , meaning bitinstant do indeed have the funds.

The order failed. The failure was on the bitinstant side.
Thu Apr 25 13:38:54 2013   d35aaceb-22f2-43ad-bd64-5f48e8bbb171   Serious error occurred

I contacted bitinstant support "seth" who said that my coupon failed and suggested I needed to pay again. This reply poor handled my issue, so I replied and got forwarded to another bitinstant representative "charlie".

Someone from Bitinstant have now set the order as to "manual transfer" and I have not received any feedback. I am still missing my funds (ie have not received a refund not the fulfillment of my original order to receive vouchx).
Wed May 1 22:03:20 2013   614d9c13-5f09-41bf-8580-0ae6ed1378f9   Manual transfer created

The whole process has been extremeley poor and I want this issue solved. A refund of funds back to my email address is easiest.

[stellarman]

Since no one answered, I will answer myself. I guess this will increase my post count so that I can post on other topics.

[stellarman]

I've been following bitcointalk for over a month, but still can't post. I guess it is time to fix that.

[stellarman]

Honestly, this 5-post rule is a bit irritating. I'm sure it probably helps keep out spambots, but it is also a pain for new users.

[stellarman]

Please don't think I am spamming the thread. Just trying to get my 5 posts in.

[7846]

More than 24 hours, I'm scared as sh*t!

[needmycoins]

Any chance i could get my coins today?

[URSAY]

How long does it normally take when coinapult needs be contacted on a support issue?

About 1 business day, it's the weekend right now so people aren't around as much unfortunately, if you'd like to give me the details though I can bring it up and hope someone responds quicker.

Hi, still nothing today on my support issue.

When you do not provide any info that helps me identify your order I cannot check it's status.