Official Newbie BitInstant Support Thread (Active Customer Support)

[BTCoder]

I've heard some stories of Bitinstant scamming..

[orion007]

Used Bitinstant today.  Got my money deposited in like 5 minutes.  Did two different transactions.  Very satisfied.

I suggest going to your destination site though.  I went to mtgox and to blockchain.info and created accounts and followed their directions.

I also tried just going to Bitinstant and doing it directly, but somehow it didn't load right and it was confusing and a waste of time. 

A very important thing is to check your email account for all the final directions.

Overall A+.  There are tons of locations in town where I could use cash to deposit into Bitinstant.  Just get ready to fill out the paperwork.  Takes a few minutes.

I also used bitinstant today and I got my money in 3 minutes. Every transaction I have had with them has been smooth except for my first one and that was resolved quickly. I have never been scammed and I know of no one that has been scammed.

[rafa10]

Hello bitinstant support

Can you please give it a manual push??

Made another payment and it has been aproved by ZipZap (Account Number: 836772699) but did not reach my Bitstamp account.

Also logged this issue at bitinstant.com/contact

My order info:

Quote ID: 3f0749ac-9b01-45b6-95f7-b9e14feff854
Event ID: 9deb61e3-1b3f-4b64-9eea-c3f36a30ffff

Thanks

[URSAY]

Hello Bitinstant Supporter,


I placed this order on Apr 29 2013
https://www.bitinstant.com/order_status/8a863e96-2d5a-465c-bcb0-510d96d23e58
It said
Mon Apr 29 01:31:12 2013   0a1711c8-81ec-48b3-8c37-e3521e3cbcd0   Serious error occurred

I opened ticket at bitinstant.com/contact and received email review my case but it hasn't been solved until now.

This is my case https://bitinstant.assistly.com/agent/case/3083, I can't see because I not bitinstant.

Can you take some time to review again and resolve it.

Sorted

hello, I know you sorted my order but now is more than a week and my order has not been processed. How long do I have to wait?

It appears your order was executed on 5/8 and sent to toanpham2105@gmail.com

Please check your spam folder.  

If it was executed, could you please to send that email again? because i didn't see it in spam box or inbox.  

Please log your issue at bitinstant.com/contact and I will be able to escalate your issue to the proper cs person who can resend your email.  Thanks.

[URSAY]

Hello bitinstant support

Can you please give it a manual push??

Made another payment and it has been aproved by ZipZap (Account Number: 836772699) but did not reach my Bitstamp account.

Also logged this issue at bitinstant.com/contact

My order info:

Quote ID: 3f0749ac-9b01-45b6-95f7-b9e14feff854
Event ID: 9deb61e3-1b3f-4b64-9eea-c3f36a30ffff

Thanks

Have you logged your issue at bitinstant.com/contact   ?

[kamizie]

Hello Bitinstant Supporter,


I placed this order on Apr 29 2013
https://www.bitinstant.com/order_status/8a863e96-2d5a-465c-bcb0-510d96d23e58
It said
Mon Apr 29 01:31:12 2013   0a1711c8-81ec-48b3-8c37-e3521e3cbcd0   Serious error occurred

I opened ticket at bitinstant.com/contact and received email review my case but it hasn't been solved until now.

This is my case https://bitinstant.assistly.com/agent/case/3083, I can't see because I not bitinstant.

Can you take some time to review again and resolve it.

Sorted

hello, I know you sorted my order but now is more than a week and my order has not been processed. How long do I have to wait?

It appears your order was executed on 5/8 and sent to toanpham2105@gmail.com

Please check your spam folder.  

If it was executed, could you please to send that email again? because i didn't see it in spam box or inbox.  

Please log your issue at bitinstant.com/contact and I will be able to escalate your issue to the proper cs person who can resend your email.  Thanks.

Thanks, I logged it again.

[skyfall]

Hi everyone,

I made a payment (U$ 95,00) through "boleto" in Brazil and already received a confirmation from zipzap (account 328172507). I made an option to receive the funds into my bitcoin address and I have not receveid yet. Could you help me?

Quote ID 28f190e0-b19e-4f29-bdd7-1004eb4fffed

Thanks

[CharlieCoop]

Hello again,
Payment made in the amount of $268.95. Got email confirmation from bitinstant and zip zap but no coins via coin - a - pult yet. Please help me. I have logged this issue with support as well.

OrderID: 9a7fbdf3-caaf-4aa4-a481-54e68c032efc
EventID: c7e0bbd8-eae2-485f-a8bc-dd16c1bb02ff
QuoteID: 647c3e81-b095-423f-a122-6edfd9b5e80c
User: SYSTEM
DestExchange: coinapult
eventtype: Order executed
EventSentAt: 1368718036.2
APIResponse: {'Transaction_id': u'5194fabe3b57f52da3c82993'}
FundsSent: $254.4265 USD

[skyfall]

Hi everyone,

I made a payment (U$ 95,00) through "boleto" in Brazil and already received a confirmation from zipzap (account 328172507). I made an option to receive the funds into my bitcoin address and I have not receveid yet. Could you help me?

Quote ID 28f190e0-b19e-4f29-bdd7-1004eb4fffed

Thanks

The order status is completed but still have no funds on bitcoin wallet.... I looked blockchain and the transaction did not begin yet.

Thanks

[URSAY]

Hello Bitinstant Supporter,


I placed this order on Apr 29 2013
https://www.bitinstant.com/order_status/8a863e96-2d5a-465c-bcb0-510d96d23e58
It said
Mon Apr 29 01:31:12 2013   0a1711c8-81ec-48b3-8c37-e3521e3cbcd0   Serious error occurred

I opened ticket at bitinstant.com/contact and received email review my case but it hasn't been solved until now.

This is my case https://bitinstant.assistly.com/agent/case/3083, I can't see because I not bitinstant.

Can you take some time to review again and resolve it.

Sorted

hello, I know you sorted my order but now is more than a week and my order has not been processed. How long do I have to wait?

It appears your order was executed on 5/8 and sent to toanpham2105@gmail.com

Please check your spam folder.  

If it was executed, could you please to send that email again? because i didn't see it in spam box or inbox.  

Please log your issue at bitinstant.com/contact and I will be able to escalate your issue to the proper cs person who can resend your email.  Thanks.

Thanks, I logged it again.

There is no reason to double log the same issue.  Creating duplicate tickets will only potentially slow down your resolution.

[URSAY]

Hi everyone,

I made a payment (U$ 95,00) through "boleto" in Brazil and already received a confirmation from zipzap (account 328172507). I made an option to receive the funds into my bitcoin address and I have not receveid yet. Could you help me?

Quote ID 28f190e0-b19e-4f29-bdd7-1004eb4fffed

Thanks

Thanks for your post.  We are seeing some current delays on these types of orders from your country and we are working to resolve the issue causing this. 

[CharlieCoop]

Got my coins! Thanks BitInstant you are the BOMB!

[URSAY]

Hello again,
Payment made in the amount of $268.95. Got email confirmation from bitinstant and zip zap but no coins via coin - a - pult yet. Please help me. I have logged this issue with support as well.

OrderID: 9a7fbdf3-caaf-4aa4-a481-54e68c032efc
EventID: c7e0bbd8-eae2-485f-a8bc-dd16c1bb02ff
QuoteID: 647c3e81-b095-423f-a122-6edfd9b5e80c
User: SYSTEM
DestExchange: coinapult
eventtype: Order executed
EventSentAt: 1368718036.2
APIResponse: {'Transaction_id': u'5194fabe3b57f52da3c82993'}
FundsSent: $254.4265 USD

We are experiencing some slight delays on these types of orders.  You should see your coins within the next few hours at most.

[Rycco]

Hello,

I have two orders that I've received the Zipzap confirmation email yesterday, but no money on MtGox. Can you please check it for me?

1st order:
quoteID
b24Bf990-fc02-4fBc-Bbae-2e7cdD6ec977
eventID
4e8e0cae-e40b-4465-84a6-6bb60b1ff1ef

2nd order:

quoteID:
472a29ab-08c1-4ec5-bd2d-402fe09c2fea
eventID:
42397173-8863-44cd-9e64-43f2008599b2

Thanks,

[URSAY]

Hello,

I have two orders that I've received the Zipzap confirmation email yesterday, but no money on MtGox. Can you please check it for me?

1st order:
quoteID
b24Bf990-fc02-4fBc-Bbae-2e7cdD6ec977
eventID
4e8e0cae-e40b-4465-84a6-6bb60b1ff1ef

2nd order:

quoteID:
472a29ab-08c1-4ec5-bd2d-402fe09c2fea
eventID:
42397173-8863-44cd-9e64-43f2008599b2

Thanks,

Please log your issues at bitinstant.com/contact

Be sure to include your 9 digit ZipZap acct. #s.

Thanks.

[kamizie]

Hello Bitinstant Supporter,


I placed this order on Apr 29 2013
https://www.bitinstant.com/order_status/8a863e96-2d5a-465c-bcb0-510d96d23e58
It said
Mon Apr 29 01:31:12 2013   0a1711c8-81ec-48b3-8c37-e3521e3cbcd0   Serious error occurred

I opened ticket at bitinstant.com/contact and received email review my case but it hasn't been solved until now.

This is my case https://bitinstant.assistly.com/agent/case/3083, I can't see because I not bitinstant.

Can you take some time to review again and resolve it.

Sorted

hello, I know you sorted my order but now is more than a week and my order has not been processed. How long do I have to wait?

It appears your order was executed on 5/8 and sent to toanpham2105@gmail.com

Please check your spam folder.  

If it was executed, could you please to send that email again? because i didn't see it in spam box or inbox.  

Please log your issue at bitinstant.com/contact and I will be able to escalate your issue to the proper cs person who can resend your email.  Thanks.

Thanks, I logged it again.

There is no reason to double log the same issue.  Creating duplicate tickets will only potentially slow down your resolution.

you said me log my issue, what kind of issue i must log??

[BTCoder]

Can we cut the spam please ?

By the way, Bitinstant representatives, why are you lying so much ? I entered all the data needed at that /contact page some days ago and then I received an automated message telling ".. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention. ..". Yet, I see a lot people around here that had their problem solved after depositing their money like 1 or 2 days ago, but my issue has been going for one week now and I know other people that are waiting even longer.

Why are you solving issues in "first to complain louder / first to serve" order ?

[URSAY]

Hello Bitinstant Supporter,


I placed this order on Apr 29 2013
https://www.bitinstant.com/order_status/8a863e96-2d5a-465c-bcb0-510d96d23e58
It said
Mon Apr 29 01:31:12 2013   0a1711c8-81ec-48b3-8c37-e3521e3cbcd0   Serious error occurred

I opened ticket at bitinstant.com/contact and received email review my case but it hasn't been solved until now.

This is my case https://bitinstant.assistly.com/agent/case/3083, I can't see because I not bitinstant.

Can you take some time to review again and resolve it.

Sorted

hello, I know you sorted my order but now is more than a week and my order has not been processed. How long do I have to wait?

It appears your order was executed on 5/8 and sent to toanpham2105@gmail.com

Please check your spam folder.  

If it was executed, could you please to send that email again? because i didn't see it in spam box or inbox.  

Please log your issue at bitinstant.com/contact and I will be able to escalate your issue to the proper cs person who can resend your email.  Thanks.

Thanks, I logged it again.

There is no reason to double log the same issue.  Creating duplicate tickets will only potentially slow down your resolution.

you said me log my issue, what kind of issue i must log??

If you have a particular issue then it should be logged once.  After that I can verify if it is already logged with your email.  But logging duplicate issues will only slow down your resolution time.  Communicate thru the one thread / support ticket so we can successfully track your issue and bring you a result quickly. 

[URSAY]

Can we cut the spam please ?

By the way, Bitinstant representatives, why are you lying so much ? I entered all the data needed at that /contact page some days ago and then I received an automated message telling ".. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention. ..". Yet, I see a lot people around here that had their problem solved after depositing their money like 1 or 2 days ago, but my issue has been going for one week now and I know other people that are waiting even longer.

Why are you solving issues in "first to complain louder / first to serve" order ?

I would love to try and help you but you've provided me with no info that allows me to look up your issue.

[BitInstantUser]

Hello URSAY and Gareth,

I've done a lot of research and read many reviews about bitinstant. I have faith in your company and decided to pull the trigger today and use your service for three transactions and hope to use your service for many more. However, none of the three transactions from today hit my wallet or show on blockchain. I have logged my issue at bitinstant.com/contact already and received an email from Seth stating that this would take several hours to fully process the orders; totally fine with that and wanted to list my info here also. Hoping to see bitcoins by the morning so that I can write  many positive reviews about your awesome service and company. Thanks again for the help and looking forward to doing more business with you.

Order 1

OrderID: c7325ade-29ab-48c7-84aa-61487e95a9b4
EventID: b9db6f5c-4987-4414-8e63-cce50bd20359
DestAccount: 1GKyomWBrbYA4RbGzfETqEDpsj9NCWVtWW
QuoteID: dccf5ce2-29c9-46e2-b3da-c12000440b98
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1368750201.53
APIResponse: {'Transaction_id': u'519578633b57f52da42d403f'}
FundsSent: $465.6485 USD
ZipZap Account Number: 469180939
Reference Number: 65408468

Order 2

OrderID: af67c84e-41b2-4cdf-8b7a-294ccf6bc1f7
EventID: 78f483a8-51b9-497e-9492-336a0ca7a444
DestAccount: 1GKyomWBrbYA4RbGzfETqEDpsj9NCWVtWW
QuoteID: bce37e70-8099-48ab-994d-0db4b82c2e86
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1368750352.49
APIResponse: {'Transaction_id': u'519578fa3b57f52da1f33360'}
FundsSent: $466.6086 USD
ZipZap Account Number: 311562581
Reference Number: 46873343

Order 3

OrderID: 094f1c3d-d700-4d1e-a2bd-86d60edc94ce
EventID: 862616a2-373a-4db9-b94e-2c8495903d51
DestAccount: 1GKyomWBrbYA4RbGzfETqEDpsj9NCWVtWW
QuoteID: 7f423b39-fc90-4573-8e04-6350a1060cf3
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1368750491.61
APIResponse: {'Transaction_id': u'519579853b57f52da1f33364'}
FundsSent: $467.5687 USD
ZipZap Account Number: 684298094
Reference Number: 23309057

Email: TLPIconsulting@gmail.com

Hope to see some bitcoins soon