CryptoVortex
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May 25, 2013, 02:12:06 AM |
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We sent your funds to the requested account that you asked us to send to. Mt.Gox has your funds and my understanding is that it is very difficult for them to move these funds based on strict Japanese regulations. I would suggest you ask Gox who is holding your funds. If we still had your funds then we would likely be able to help you further. Thanks.
Ursay, thanks again for your reply. Rachel at BitInstant has also been very helpful in explaining the situation. I am in no way faulting her for this situation. As a reminder, the issue is that my deposit was made to an account number of the format M+(6-digits)+X around the time that MtGox changed the format of their account numbers from a 6 digit number to M+(2 new digits)+(6-digits)+X. my understanding is that it is very difficult for them to move these funds based on strict Japanese regulations.
For legal reasons, Mt.Gox needs to freeze the funds in the incorrect account and then contact that account owner and receive written consent from the account owner to reroute the money to your account. Per our business agreement with Mt.Gox, it was agreed that they would be responsible for rerouting funds for customers when incorrect but valid accounts received funds. Yes, I've received that text, verbatim, from Rachel on multiple occasions. Can you explain to me, then, why or how BitInstant transferred the funds deposited by srsizzy on April 21 to an account number entered as "M139749X" was re-routed to his 8-digit account number (M70139749X) a week later by BitInstant? According to him, he did not contact MtGox support and the change was made by BitInstant. This situation seems identical to my deposit, made to an account number entered as "M329000X" on April 12, yet I am still finding it impossible six weeks later to arrange re-routing of my deposit to my 8-digit account number (M74329000X). If I understood exactly why (and by whome) these were treated differently, it might help me move towards a resolution of some sort. Thank you. |
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URSAY
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May 25, 2013, 06:40:20 AM
Last edit: May 25, 2013, 06:55:42 AM by URSAY |
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We sent your funds to the requested account that you asked us to send to. Mt.Gox has your funds and my understanding is that it is very difficult for them to move these funds based on strict Japanese regulations. I would suggest you ask Gox who is holding your funds. If we still had your funds then we would likely be able to help you further. Thanks.
Ursay, thanks again for your reply. Rachel at BitInstant has also been very helpful in explaining the situation. I am in no way faulting her for this situation. As a reminder, the issue is that my deposit was made to an account number of the format M+(6-digits)+X around the time that MtGox changed the format of their account numbers from a 6 digit number to M+(2 new digits)+(6-digits)+X. my understanding is that it is very difficult for them to move these funds based on strict Japanese regulations.
For legal reasons, Mt.Gox needs to freeze the funds in the incorrect account and then contact that account owner and receive written consent from the account owner to reroute the money to your account. Per our business agreement with Mt.Gox, it was agreed that they would be responsible for rerouting funds for customers when incorrect but valid accounts received funds. Yes, I've received that text, verbatim, from Rachel on multiple occasions. Can you explain to me, then, why or how BitInstant transferred the funds deposited by srsizzy on April 21 to an account number entered as "M139749X" was re-routed to his 8-digit account number (M70139749X) a week later by BitInstant? According to him, he did not contact MtGox support and the change was made by BitInstant. This situation seems identical to my deposit, made to an account number entered as "M329000X" on April 12, yet I am still finding it impossible six weeks later to arrange re-routing of my deposit to my 8-digit account number (M74329000X). If I understood exactly why (and by whome) these were treated differently, it might help me move towards a resolution of some sort. Thank you. Mt.Gox used to help us with orders that were sent to the wrong account due to customer error. Now Mt.Gox requires much more strict regulations when moving funds sent to the wrong account. We have no control over Mt.Gox, where you chose to send your funds to at Mt.Gox, or Japanese laws that may be causing these issues. Regardless that we cannot help in these situations, we are empathetic with your issue and wish to extend discounts on future orders. Please contact us at bitinstant.com/contact if you would like to discuss this customer courtesy further. |
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xerces8
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May 25, 2013, 12:33:02 PM |
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Is anyone else seeing this on mtgox, when doing a bitinstant transfer from mtgox? When creating a ticket (for bitinstant.com) , in the second step the page says:
[I18N:copy_create_ticket_partner_click_to_valid]
It seems a translation text is missing, so the code is displayed. I have english and the rest of the mtgox web page is displayed properly in english. Only on that page it seems a text is misisng/wrong. To clarify, bitinstant.com redirects me to a mtgox page, where the amount to transfer is entered and a submit button is visible. This page is OK. After submitting that page, a new page appears (still on mtgox) that shows the above text and an OK and CANCEL button beneath it. The rest of the page (menus, headers, style...) is normal. Just the text in the center is wrong. |
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ardana123
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May 27, 2013, 06:07:30 PM |
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I'm sorry to be a pesky little bugger here, but...
On friday 24 may i made a transfer of 2000$ from mtgox to bitstamp, and it didn't come through because they ran out of funds. Now, they said they were escalating my ticket for a refund but i haven't heard from them since. The mtgox to bitstamp function has been up several times since then (i've even used it a couple times), so they can't say they didn't have any reserves left on bitstamp to refund me. They even ignored the 2 extra e-mails i've sent.
How much longer is this going to take?
The orderid from that transfer: 8515f4ba-4182-406d-b730-4cea4d2c5a55
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URSAY
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May 27, 2013, 06:10:03 PM |
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I'm sorry to be a pesky little bugger here, but...
On friday 24 may i made a transfer of 2000$ from mtgox to bitstamp, and it didn't come through because they ran out of funds. Now, they said they were escalating my ticket for a refund but i haven't heard from them since. The mtgox to bitstamp function has been up several times since then (i've even used it a couple times), so they can't say they didn't have any reserves left on bitstamp to refund me.
How much longer is this going to take?
The orderid from that transfer: 8515f4ba-4182-406d-b730-4cea4d2c5a55
A refund will take longer then another type of issue. Please keep in mind our transaction limits so you will not have to wait for a refund in the future... "limits 500 for all transfers, 1000 for cash bank deposits, 2000 per per day, minimal order 20" Thanks for your patience and understanding. |
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ardana123
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May 27, 2013, 06:17:34 PM |
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Well I hope to see the refund soon then...
Just a pointer here, but you should program the website so that it's impossible to make transfers of more than 500. I bet a lot of other people are doing the same as me.
It was just sheer lazyness on my part, not wanting to put in 4 transfers for 500 each when I could just circumvent that and put 2000 in straightaway. I didn't think anything bad was going to come from it.
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URSAY
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May 27, 2013, 06:43:06 PM |
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Well I hope to see the refund soon then...
Just a pointer here, but you should program the website so that it's impossible to make transfers of more than 500. I bet a lot of other people are doing the same as me.
It was just sheer lazyness on my part, not wanting to put in 4 transfers for 500 each when I could just circumvent that and put 2000 in straightaway. I didn't think anything bad was going to come from it.
We are working on website features which will not allow the customer to break the transaction limit rules. Until this is put into place, please follow the rules listed on the front page of bitinstant.com so we can continue to do business with you. "limits 500 for all transfers, 1000 for cash bank deposits, 2000 per per day, minimal order 20" |
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hojo
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May 29, 2013, 04:21:01 PM |
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USRAY or any Bitinstant rep: I see the issues are less than i remember last time i used this service. Bitstamp deposits have disappeared from the options however and i am wondering if this service will be returning. Also can i do a Walmart or CVS---->bitcoin address deposit and if so should i expect delays or is this working correctly now? I really do not want to have to wait 1 week for my funds to make it through.
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URSAY
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May 29, 2013, 04:25:37 PM |
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USRAY or any Bitinstant rep: I see the issues are less than i remember last time i used this service. Bitstamp deposits have disappeared from the options however and i am wondering if this service will be returning. Also can i do a Walmart or CVS---->bitcoin address deposit and if so should i expect delays or is this working correctly now? I really do not want to have to wait 1 week for my funds to make it through.
All systems are operating normally. You should experience no issues if your order is submitted correctly. BitStamp functionality is often removed and re-added to the site as needed. You can get updates on it's status by following @bitinstanthelp on Twitter. |
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hojo
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May 29, 2013, 04:40:17 PM |
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Very cool. Thank you USRAY. I'll give this another try. I did get my previous issue resolved and have had success with Bitinstant before so I believe i should give you guys another chance. Thanks for the quick response.
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URSAY
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May 29, 2013, 04:55:44 PM |
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Very cool. Thank you USRAY. I'll give this another try. I did get my previous issue resolved and have had success with Bitinstant before so I believe i should give you guys another chance. Thanks for the quick response.
Our systems are updated to handle more customer volume. We also have more employees to handle that volume. If you do have an issue with your order (unlikely) then you can log it at bitinstant.com/contact and I'll have eyes on it right away!  |
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hojo
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May 29, 2013, 07:22:56 PM |
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Very cool. Thank you USRAY. I'll give this another try. I did get my previous issue resolved and have had success with Bitinstant before so I believe i should give you guys another chance. Thanks for the quick response.
Our systems are updated to handle more customer volume. We also have more employees to handle that volume. If you do have an issue with your order (unlikely) then you can log it at bitinstant.com/contact and I'll have eyes on it right away! ok well I just gave it a try. I did a deposit to bitcoin address and it's not there yet but it's only been 30 minutes. I'll keep my fingers crossed I guess. I really am not sure how long this way takes but i guess i will find out. |
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URSAY
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Merit: 1010
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May 29, 2013, 07:24:11 PM |
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Very cool. Thank you USRAY. I'll give this another try. I did get my previous issue resolved and have had success with Bitinstant before so I believe i should give you guys another chance. Thanks for the quick response.
Our systems are updated to handle more customer volume. We also have more employees to handle that volume. If you do have an issue with your order (unlikely) then you can log it at bitinstant.com/contact and I'll have eyes on it right away! ok well I just gave it a try. I did a deposit to bitcoin address and it's not there yet but it's only been 30 minutes. I'll keep my fingers crossed I guess. I really am not sure how long this way takes but i guess i will find out. Give me your order ID # and I'll take a look!  |
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hojo
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May 29, 2013, 07:33:10 PM |
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Very cool. Thank you USRAY. I'll give this another try. I did get my previous issue resolved and have had success with Bitinstant before so I believe i should give you guys another chance. Thanks for the quick response.
Our systems are updated to handle more customer volume. We also have more employees to handle that volume. If you do have an issue with your order (unlikely) then you can log it at bitinstant.com/contact and I'll have eyes on it right away! ok well I just gave it a try. I did a deposit to bitcoin address and it's not there yet but it's only been 30 minutes. I'll keep my fingers crossed I guess. I really am not sure how long this way takes but i guess i will find out. Give me your order ID # and I'll take a look! 61fbfbb3-b7af-4dcc-aa4a-eac2ae5f912c |
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URSAY
Legendary
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Activity: 1974
Merit: 1010
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May 29, 2013, 07:34:37 PM |
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Very cool. Thank you USRAY. I'll give this another try. I did get my previous issue resolved and have had success with Bitinstant before so I believe i should give you guys another chance. Thanks for the quick response.
Our systems are updated to handle more customer volume. We also have more employees to handle that volume. If you do have an issue with your order (unlikely) then you can log it at bitinstant.com/contact and I'll have eyes on it right away! ok well I just gave it a try. I did a deposit to bitcoin address and it's not there yet but it's only been 30 minutes. I'll keep my fingers crossed I guess. I really am not sure how long this way takes but i guess i will find out. Give me your order ID # and I'll take a look! 61fbfbb3-b7af-4dcc-aa4a-eac2ae5f912c That's a quote ID and not an order ID #. Regardless, your order has been completed... https://blockchain.info/address/1FPAnCCPAFif49vaEnoNNYpAxDmKcqoUKF |
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hojo
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Activity: 40
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May 29, 2013, 07:41:26 PM |
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Very cool. Thank you USRAY. I'll give this another try. I did get my previous issue resolved and have had success with Bitinstant before so I believe i should give you guys another chance. Thanks for the quick response.
Our systems are updated to handle more customer volume. We also have more employees to handle that volume. If you do have an issue with your order (unlikely) then you can log it at bitinstant.com/contact and I'll have eyes on it right away! ok well I just gave it a try. I did a deposit to bitcoin address and it's not there yet but it's only been 30 minutes. I'll keep my fingers crossed I guess. I really am not sure how long this way takes but i guess i will find out. Give me your order ID # and I'll take a look! 61fbfbb3-b7af-4dcc-aa4a-eac2ae5f912c That's a quote ID and not an order ID #. Regardless, your order has been completed... https://blockchain.info/address/1FPAnCCPAFif49vaEnoNNYpAxDmKcqoUKFi see that it says completed however nothing has reached my account. Is this meant to take a while? Ha..nevermind....the funds just got there. Cool I am happy to see this service back to normal. Very smooth. Thanks USRAY. |
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guesssomate
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May 30, 2013, 06:33:52 AM |
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I ordered mine a little while ago and did a wal-mart directly to a bitcoin address. I haven't seen anything yet, not even a confirmation email or a quote id or anything..... Worried about the cofirmation email.... Just did this as well. Have not received coins in bitcoin wallet and I am afraid I may have sent them to the incorrect bitcoin address because apparently my wallet id changed on blockchain. I'm not sure. Need assistance. |
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litecoinno
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May 30, 2013, 07:36:03 AM |
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like the service and have used a number of times.
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URSAY
Legendary
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Activity: 1974
Merit: 1010
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May 30, 2013, 12:42:07 PM |
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I ordered mine a little while ago and did a wal-mart directly to a bitcoin address. I haven't seen anything yet, not even a confirmation email or a quote id or anything..... Worried about the cofirmation email....
Account number: 462226960
RECEIVE CODE: 9611
Paid at wal-mart. Have receipt.
Have you logged your issue at bitinstant.com/contact ? |
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URSAY
Legendary
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Activity: 1974
Merit: 1010
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May 30, 2013, 12:42:30 PM |
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I ordered mine a little while ago and did a wal-mart directly to a bitcoin address. I haven't seen anything yet, not even a confirmation email or a quote id or anything..... Worried about the cofirmation email.... Just did this as well. Have not received coins in bitcoin wallet and I am afraid I may have sent them to the incorrect bitcoin address because apparently my wallet id changed on blockchain. I'm not sure. Need assistance. Have you logged your issue at bitinstant.com/contact ? |
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