Nuro77
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June 07, 2013, 05:37:04 PM |
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What's the deal with ZipZap? Made payment about half hour ago, and their system (my account payment check) says it's still pending?
Last time their acknowledgment of payment was instant.
Is this normal now? Are others not seeing acknowledgment too?
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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June 07, 2013, 05:38:21 PM |
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What's the deal with ZipZap? Made payment about half hour ago, and their system (my account payment check) says it's still pending?
Last time their acknowledgment of payment was instant.
Is this normal now? Are others not seeing acknowledgment too?
I would suggest you contact ZipZap to understand the issue and work with them to correct it. We cannot fulfill your order until it is marked paid. |
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Nuro77
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June 07, 2013, 06:06:27 PM |
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I get that, and I did that. Still waiting on ZipZap to reply to my email.
I was just checking to see if you've had issues like this with ZipZap today, aside from that payment-slip not showing up thing that went around yesterday.
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URSAY
Legendary
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June 07, 2013, 06:10:42 PM |
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I get that, and I did that. Still waiting on ZipZap to reply to my email.
I was just checking to see if you've had issues like this with ZipZap today, aside from that payment-slip not showing up thing that went around yesterday.
This type of issue can happen occasionally and may involve some sort of verification on ZipZap's side. I would suggest you continue speaking with their cs team in an effort to come closer to a resolution.  |
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Nuro77
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June 07, 2013, 06:30:23 PM |
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What would they need to verify?
I sent a little over $100 dollars. They better not be making me jump through hoops for this.
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URSAY
Legendary
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June 07, 2013, 06:33:07 PM |
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What would they need to verify?
I sent a little over $100 dollars. They better not be making me jump through hoops for this.
You will need to discuss this matter with ZipZap. I am not familiar with their internal systems or the specifics of your case. |
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Nuro77
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June 07, 2013, 06:48:56 PM |
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They got back to me - they don't know what's going on.
I gave them the MG reference #, the amount paid, etc, in my support request / ticket.
And what do they do? They ask me for that info again. So now we have two support tickets, and above info mentioned 4 times.
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URSAY
Legendary
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Activity: 1946
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June 07, 2013, 06:59:06 PM |
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They got back to me - they don't know what's going on.
I gave them the MG reference #, the amount paid, etc, in my support request / ticket.
And what do they do? They ask me for that info again. So now we have two support tickets, and above info mentioned 4 times.
I'm sorry that you are having issues with ZipZap support. I would suggest you are patient and work with them to continue to troubleshoot your issue. |
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ardana123
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June 07, 2013, 07:12:20 PM |
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I'm seriously getting angry here, it's been 15 days for you guys to process my "refund". That's worse than Mtgox standards. No communication on your part since then (at least not initiated by me first). I want my 2k$ back.
I refuse to believe a small company like Bitinstant has a queue of refunds worth mentioning. I believe you guys put me on the backburner intentionally to punish me for not respecting your daily transfer limit.
Now, the next response I expect from you guys has to mention a timeframe in which the refund will occur. If you give me the same cookie cutter response again you can forget about me using your service in the future.
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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June 07, 2013, 07:21:18 PM |
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I'm seriously getting angry here, it's been 15 days for you guys to process my "refund". That's worse than Mtgox standards. No communication on your part since then (at least not initiated by me first). I want my 2k$ back.
I refuse to believe a small company like Bitinstant has a queue of refunds worth mentioning. I believe you guys put me on the backburner intentionally to punish me for not respecting your daily transfer limit.
Now, the next response I expect from you guys has to mention a timeframe in which the refund will occur. If you give me the same cookie cutter response again you can forget about me using your service in the future.
Can you give me some info that will allow me to look into your situation? Do you have an order I.D. #? |
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ardana123
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June 07, 2013, 07:23:56 PM |
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8515f4ba-4182-406d-b730-4cea4d2c5a55
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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June 07, 2013, 07:27:15 PM |
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8515f4ba-4182-406d-b730-4cea4d2c5a55
I'm having trouble finding this order ID in our system. Can I have the email address that you logged your case under? |
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ardana123
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June 07, 2013, 07:29:19 PM |
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8515f4ba-4182-406d-b730-4cea4d2c5a55
I'm having trouble finding this order ID in our system. Can I have the email address that you logged your case under? I sent you a pm with the info. And I can find the order ID myself when i use your interface. |
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bronco
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June 07, 2013, 07:29:41 PM |
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how can i spend cash to buy btc without been asked for DL? it was only $20 transaction and zipzap wanted me to send them copy of DL. for $20 transaction is just insane
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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June 07, 2013, 07:50:16 PM |
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how can i spend cash to buy btc without been asked for DL? it was only $20 transaction and zipzap wanted me to send them copy of DL. for $20 transaction is just insane
I'm sorry but we have no control over the verification system at ZipZap and what may trigger that sort of request. |
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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June 07, 2013, 07:58:18 PM |
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8515f4ba-4182-406d-b730-4cea4d2c5a55
I'm having trouble finding this order ID in our system. Can I have the email address that you logged your case under? I sent you a pm with the info. And I can find the order ID myself when i use your interface. I've only found 1 issue under your email and it appears to be unrelated. Do you have a 4 digit case ID # for this particular support issue? |
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ardana123
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June 07, 2013, 08:00:26 PM |
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Are you kidding me? I communicated with you personally over several e-mails which I have on record here in my e-mail program, and now you're acting like you don't remember. It's Case #: 6449.
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Nuro77
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Activity: 58
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June 07, 2013, 08:01:49 PM |
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ZipZap no longer is responding to my issue/ticket. I gave them all the info up front, they asked for it again, I sent a pic of the receipt, no reply from them again.
Looks like the money I sent is gone for good.
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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June 07, 2013, 08:08:06 PM |
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Are you kidding me? I communicated with you personally over several e-mails which I have on record here in my e-mail program, and now you're acting like you don't remember. It's Case #: 6449.
This issue was not logged under the email that you gave me. Thanks for providing the case number. I was able to find your issue with that info and I will continue looking into your case. You are not the only person using our service. I deal with many customers every day. Thanks for your patience. |
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ardana123
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June 07, 2013, 08:08:55 PM |
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Are you kidding me? I communicated with you personally over several e-mails which I have on record here in my e-mail program, and now you're acting like you don't remember. It's Case #: 6449.
This issue was not logged under the email that you gave me. Thanks for providing the case number. I was able to find your issue with that info and I will continue looking into your case. I gave you the wrong e-mail, i sent you the correct one. I've been waiting for 15 days for the refund, you can surely understand i'm a little angry... |
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