Official Newbie BitInstant Support Thread (Active Customer Support)

[tenax]

Thank you! This is a very good!

[w00dy]

ty!

[URSAY]

Why have cash payments been suspended? Sorry if I missed an earlier reply to this question.

Cash payments will return Monday.  They're down for maintenance this weekend.

Can you explain why I got my daily limit raised on new.bitinstant.com , to $10,000 a day, yet I have to do transactions of $500 each?

Is there any way to send more than $500 at a time?

I'll see what I can find out.  Your patience is appreciated as we work thru the bugs on the new beta site.

[ardana123]

Are you kidding me? I communicated with you personally over several e-mails which I have on record here in my e-mail program, and now you're acting like you don't remember. It's Case #: 6449.

This issue was not logged under the email that you gave me.  Thanks for providing the case number.  I was able to find your issue with that info and I will continue looking into your case.  You are not the only person using our service.  I deal with many customers every day.  Thanks for your patience.

Well did you look into my case?

I asked my supervisor to take a look at your case on Friday.  Please be patient as we work to get you a refund.

Well, i've been waiting patiently for 16 days now... This is not 20$ we're talking about here, this is 2000$, a whole month of work for me. I really hope i get my money back next week... This is specifically why i used your service, to avoid the 1 month+ it takes to execute a withdrawal to your bank account on mtgox.

I'm terribly sorry that you've had to wait so long for a refund.  The current guidelines are on the front page of bitinstant.com...

"limits 500 for all transfers, 1000 for cash bank deposits, 2000 per per day, minimal order 20"

I believe our new site at new.bitinstant.com wil not even allow a customer to make these mistakes.  If you don't see a refund this weekend then I'll mention it again to my supervisor on Monday...in person.  

Well, it's sunday evening here... Haven't received anything

[indigenous]

Thank you!

[ormrotter]

Why is it that when I go to the home screen at Bitinstant.com (United States) right under "Pay from" it usually says cash/walmart/cvs/albertsons, etc. but now my only options are only, Bitstamp Coupon, VouchX Coupon, MtGox Coupon, BTC-E Coupon and Dwolla.


However, when I try and say I'm from Puerto Rico it gives me a money gram/cash option, BUT when I go to the following screen it gives me this error, "500 - internal error

An internal error has occurred and the server can not handle your request. If you were attempting to perform a transaction then please contact support immediately for assistance. Technical details of the error have already been recorded by our system and will be analysed as soon as possible. We regret that for security reasons it is not possible to disclose more details on the precise details of this particular incident and we apologise for any inconvenience."



Am I the only one?

PS-Bitinstant can't spell

[Silvas]

Just a couple comments -
1. You should put somewhere easily accessible that when using Dwolla for deposits, you only accept Dwolla balance transfers, no ACH.  I couldn't find this anywhere on your site until I had gone through all the stuff to setup a quote and then got nailed with it at the end.  I suppose you have this limitation in place for some security or fraud prevention, but it really sucks since Dwolla is slow as **** and takes an entire week to deposit money into my account (despite the fact that it's cleared my bank 1 day after I initiate from Dwolla). 

2. For transfers going to Bitcoin address, I went through all the steps to get a quote and it doesn't show on there anywhere how much BTC I would receive, which leaves one wondering what exchange rate you're using and why you're not displaying that to users up front when providing a quote.  That really needs to be fixed, like yesterday.

[jthev05]

Any idea when the cash deposit method is returning? This is definitely inconvenient.

[URSAY]

Any idea when the cash deposit method is returning? This is definitely inconvenient.

We are working to bring back this functionality ASAP.  Thanks for your patience.

[ardana123]

Any idea when the cash deposit method is returning? This is definitely inconvenient.

We are working to bring back this functionality ASAP.  Thanks for your patience.

Did you ask your supervisor?

[URSAY]

Any idea when the cash deposit method is returning? This is definitely inconvenient.

We are working to bring back this functionality ASAP.  Thanks for your patience.

Did you ask your supervisor?

I'm sorry but we don't have a specific timeline for when this functionality will return.  We hope to have it back online ASAP after system maintenance.  Thanks.

[ardana123]

Any idea when the cash deposit method is returning? This is definitely inconvenient.

We are working to bring back this functionality ASAP.  Thanks for your patience.

Did you ask your supervisor?

I'm sorry but we don't have a specific timeline for when this functionality will return.  We hope to have it back online ASAP after system maintenance.  Thanks.

Omg i'm talking about my 2000$ which i still don't have back... 18 days and counting...

[Nuro77]

Is it true that MoneyGram, when sending to 9611 (ZipZap), will attempt to match their database of valid name/address combinations to what you entered on the form? Maybe not the first time that name/address is used, but for all future times (on 2nd attempt)?

https://bitcointalk.org/index.php?topic=118687.0

The past two transactions are different. When entering the info into the dialpad of the red moneygram phone, as soon as you punch in 9611 for zipzap, the automated system transfers you to a human. In the past, this wasn't the case. The human requires a name, address, and phone number. They will not continue the transaction without this info. The name/address must match their database of valid name/address combinations. I've tried to give a post office box in the style of an apartment or office suite (like 123 main street #4839), and they say "that is a po box, we need a real address sir".  I bought a pre-paid phone with cash and use a friend's work address with permission.

[URSAY]

Any idea when the cash deposit method is returning? This is definitely inconvenient.

We are working to bring back this functionality ASAP.  Thanks for your patience.

Did you ask your supervisor?

I'm sorry but we don't have a specific timeline for when this functionality will return.  We hope to have it back online ASAP after system maintenance.  Thanks.

Omg i'm talking about my 2000$ which i still don't have back... 18 days and counting...

You quoted text that says otherwise.

Please respond to us in our support system.  We are waiting on info from you so we can get you your refund.

[URSAY]

Is it true that MoneyGram, when sending to 9611 (ZipZap), will attempt to match their database of valid name/address combinations to what you entered on the form? Maybe not the first time that name/address is used, but for all future times (on 2nd attempt)?

https://bitcointalk.org/index.php?topic=118687.0

The past two transactions are different. When entering the info into the dialpad of the red moneygram phone, as soon as you punch in 9611 for zipzap, the automated system transfers you to a human. In the past, this wasn't the case. The human requires a name, address, and phone number. They will not continue the transaction without this info. The name/address must match their database of valid name/address combinations. I've tried to give a post office box in the style of an apartment or office suite (like 123 main street #4839), and they say "that is a po box, we need a real address sir".  I bought a pre-paid phone with cash and use a friend's work address with permission.

I'm sorry but I'm not fully aware of Moneygram and ZipZap's internal systems or procedures.  Your best bet would be to ask them regarding these situations.

[URSAY]

Hey everyone,

Concerning cash deposits being offline...

We have put a lot of work into making the user experience much more enjoyable. The benefits of our new systems will reward your patience.

Thanks. 

[ardana123]

Any idea when the cash deposit method is returning? This is definitely inconvenient.

We are working to bring back this functionality ASAP.  Thanks for your patience.

Did you ask your supervisor?

I'm sorry but we don't have a specific timeline for when this functionality will return.  We hope to have it back online ASAP after system maintenance.  Thanks.

Omg i'm talking about my 2000$ which i still don't have back... 18 days and counting...

You quoted text that says otherwise.

Please respond to us in our support system.  We are waiting on info from you so we can get you your refund.

And how do i do that... I can't find the "support system" on your site. Please give me a link.

[URSAY]

Any idea when the cash deposit method is returning? This is definitely inconvenient.

We are working to bring back this functionality ASAP.  Thanks for your patience.

Did you ask your supervisor?

I'm sorry but we don't have a specific timeline for when this functionality will return.  We hope to have it back online ASAP after system maintenance.  Thanks.

Omg i'm talking about my 2000$ which i still don't have back... 18 days and counting...

You quoted text that says otherwise.

Please respond to us in our support system.  We are waiting on info from you so we can get you your refund.

And how do i do that... I can't find the "support system" on your site. Please give me a link.

These are emails going to your inbox from the support ticket that you already logged at bitinstant.com/contact

I've just sent you the same request once again.  Please check your email.

[ardana123]

Any idea when the cash deposit method is returning? This is definitely inconvenient.

We are working to bring back this functionality ASAP.  Thanks for your patience.

Did you ask your supervisor?

I'm sorry but we don't have a specific timeline for when this functionality will return.  We hope to have it back online ASAP after system maintenance.  Thanks.

Omg i'm talking about my 2000$ which i still don't have back... 18 days and counting...

You quoted text that says otherwise.

Please respond to us in our support system.  We are waiting on info from you so we can get you your refund.

And how do i do that... I can't find the "support system" on your site. Please give me a link.

These are emails going to your inbox from the support ticket that you already logged at bitinstant.com/contact

I've just sent you the same request once again.  Please check your email.

I received nothing. I sent you a pm.

[ardana123]

gods rejoice, after 18 days i've received my refund